Ted Baker London

Gorgeous suits, ties, socks and outstanding colorful jumpers! I love this shop. The clothes are very fitted and they use high quality fabrics-​most of their suit linings are colorful silk. The swim suits are very european chic and not to forget the cool accesories. Great floor service. I never needed to return anything I bought at Ted Baker but it seems like store credit only

This store’s return policy is store credit only. In no way was that disclosed upon checkout and the sign posting this policy was buried behind a large jar of goods.

If you like being the only customer in the store AND being completely ignored – shop here!

TEN STARS for Zoe and Emily’s for their customer service!
And of course Ted Baker’s clothes is to die for. Very well made clothing of high quality fabrics mostly.

I walked into Ted Baker yesterday and it was subpar experience. I’m not sure if Kara was just getting off of work or actually working, but as soon as I walked in, she was quite rude. She looked at me like I wasn’t not good enough to be in the store and had an attitude. She seemed quite annoyed to have been bothered from her gossip session with other store employees. When working in retail maybe you should actually be willing to work and be friendly to customers…

Poor quality wallets. Mine fell apart because of the poor workmanship and I was told there was nothing they can do about it. They were rude and didn’t even apologize about it. I will never buy their products again

Best suits ever!
I got a grey suit that has undertones of silver/​blue. They have the best slim cut without being too euro-​trash slim.
Also, their selection of accessories is pretty awesome. Great ties (a bit overpriced, but hell…), and bad ass cuff links I wish I could afford.
Seriously, a great store.

Great clothes, clean store and let me just tell you to go in there with some time to chat! Great service, friendly and knowledgeable staff that will talk to you about it all from how to win the lottery to what clothes will fit a full figure or a oversized waistline.
It was wonderful shopping there

Been shopping here for a while now, it is ALWAYS fun and high quality. The clothes are great and everyone in the store is awesome. They have great suits, shirts, pants, whatever… and great service and they are well managed. They are accommodating and always helpful. They know what I like and know how to be playful as well. Hats off to Kristin and everyone else there!

Great clothes, rude manager, lousy return and hold policies.
One of the women here was actually very helpful when I was shopping for a Xmas present for my girlfriend. She said I could check at home to make sure I have the size right, and call back and she would put the dress aside for me on hold. Totally pleasant to work with and helpful.
When I called the next day to do so, a different woman (apparently the store manager) laid on an attitude so thick you’d need a chainsaw to cut through it. She said (direct quotes), «On a weekend before the holidays?» [me]: «Uh… Yes.» [her]: «Well… I don’t know if there was some sort of miscommunication, but we never put clothes on hold. I mean, I can put it aside, but if someone wants it, I’m going to sell it. I mean, I would sell the furniture in here if I could.»
Great. Thanks for your spectacular help and shining personality. She’d probably sell her peg-​legged, pregnant grandmother into prostitution too, if she had the chance. The tone (lost in writing) was pretty huffy too.
Point being, I love Ted Baker clothes, and will continue to go here, but I am not keen on supporting a store whose manager seems so rude to her customers. Perhaps it was an off day, but I was blown away. She didn’t simply genuinely apologize and explain their policy. She acted as though I had real nerve to actually expect them to put something aside for me, and finished with a snarky comment. This even though one of her staff said they would put it aside. If anything, that’s a failure within the store to be clear, not of her customer to know their (crappy and unhelpful) policy.
Also, I’d advise seeing the clothes here and buying online. The store apparently has the snooty store credit only return policy. Online allows for a full return within 28 days of purchase.

Great stock at this location and featuring Baker’s updated traditional approach — customer service could use a refresher, but otherwise got a great price on a tie and grew my Baker collection by one more.

Ted Baker is an extraordinary line of well-​detailed apparel and accessories, and this store is among the most helpful of the ones I have visited here and abroad. Smaller and better organized than the store in New York (Soho), this store has a well-​crafted thematic character that befits the quirks of material and color in the clothing itself. Both my wife and I have had success finding both sale and nonsale items, and we have found the employees to be highly informative and helpful about the varying lines’ sizing systems and other details without being overly pushy. Even the bags for one’s purchase are entertaining and of high quality; the prices are not low but sales are frequent and I’ve still not had a single Ted Baker item wear out after years of use.

I LOVE this place! I went in 3 weeks ago hunting for a dress to wear to an upcoming wedding. There were 4 girls there to help me with the stress of the perfect piece. I picked out a few things and the girls brought me a few other items, oh yes and some warm tea! Funny enough I ended up buying a green dress (one of the ones they grabbed for me) and a pair of shoes. All of which I love! I never felt pressured to purchase and they cracked me up laughing with them! They even gave me a some great ideas for a wedding gift and directed me to a store on Newbury to find it. This is a must stop for great product, and a fun time.

Totally have to agree with Heidi.
Came here on the weekend and it was pretty busy… well maybe 5 other people in the store. Wanted to trying some jackets on but there weren’t any in my size. So I had to ask… well waited for about 5 mins to ask someone for another size. She brought it… well then disappeared.
Went to the cash registrar to put it on hold and of course they don’t hold items, not too big of a deal. They pretty much tried to talk to me into buying saying how NO other stores had it, blah blah blah. Ok well guess what? I work in retail and I don’t care. Maybe if someone tried to help me I would be more inclined to buy something, but just talking your way into something isn’t the way to sell anything.
I’ve been to other Ted Baker store with much better service and do not plan to head back here when I’m in the city.

Pure sartorial ecstasy.
I’m a lover of «classic.. but with a twist» which usually leaves me buying Rag and Bone with the periodic Paul Smith piece and pining over Dior.. . that is until now.
Don’t get me wrong, Ted Baker ain’t got nothin on Kris Van Asche, nor does he even try to enter that arena so I will continue my love affair from afar until such a time as I can drop 2500 on a suit without breaking a sweat. However, now that I’ve discovered Ted Baker, my wardrobe can expand more fully on a more reasonable budget.
Don’t get me wrong, they’re not giving the stuff away, nor should they. Ted Baker designs classic British clothing with that twist that I always seek out. Usually small details, a purple button here, a funky seam there, one stripe a different color.
And the cut, OHHHHHHH THE CUT! It’s so hard to find men’s dress shirts around here that aren’t made for the portly fellows (which of course, blouse out when tucked in and generally look like a sail), but Ted came to the rescue with gorgeous shirts and clothing tailored for people with normal to slim proportions.
Of course, I can’t fully do justice to the store without mentioning the amazing staff. I’m always.. ALWAYS greeted with a smile, hello, and «welcome back!» every time I walk in. In fact the first time I went in, I had 15 minutes to try on the entire store, and somehow the fantastic associate actually made it happen with the full knowledge that I wasn’t buying anything that day.
Seriously, I’m blown away.
Ted Baker, I salute you.. . and will commence signing over a few paychecks to you as well once my rent had cleared
See you soon.

I had one of the best customer experiences in my shopping life here. The girls who helped me (yes there were 2 of them) were so down to earth and honest. I never usually seek out advice from sales people, but did for some reason today and got to slammin’ dresses. I really appreciate how honest and insightful they were from start to finish.