Teavana

Went to get an iced tea. Once upon a time you could get any flavor iced to go — now its just a selection off a list.
It really does not make any sense because they still have to brew it loose and ice it. Regardless, I picked a Gyokuro Imperial Green Tea Unsweetened and promptly got back to my office and nearly thew up it was so bad.
This could be the worst tasting «drink» I have ever had. I don’t know if tea can go bad but this one either did or was just the worst creation Starbucks has ever put their name on.
Its too bad because the store was convenient with the office being upstairs but I will never set foot in a Teavana again if they consider this to be a quality of item they can serve people and charge $ 4 for it and that is a discounted rate for working in the building.
The employees are very nice in this location which is great but the product is not only insanely expensive compared to David’s Tea its gone downhill since Starbucks took over.
Not thrilled would tell anyone to not go here.

I went here during my lunch break because the filter popped out when I dropped the tea «kettle». I was immediately greeted and offered some samples. She saw I was in a hurry and didn’t ask any questions once I said the pot was broken. My exchange took 5 minutes and left me feeling good.

If you walk into Teavana, stay strong, know what you want, and don’t be swayed by the pushy salespeople.
If you don’t want a $ 30 tin for storing your tea, be sure to specify that you want a paper bag. They have them, but they don’t want you to know that unless they’re sure they can’t sell you the $ 30 tin.
I found two teas that I liked. I was going to just buy one, but the salesman told me that if I bought a pound of the second tea, he would give me a cup of it for free (a $ 4 value). I accepted his offer, and bought the extra tea. He measured out a pound, and then removed a spoonful of it to make the cup of tea he had promised me. Thanks dude; I spent an extra $ 15, and in return you gave me a cup of hot tap water.
The tea tasted great, but I’m never going back there.

Teavana tends to have less than stellar customer service, but this is the worst of the bunch!!!

Absolutely dreadful. Aggressive, pushy salesmen, ludicrously overpriced rubbish. Seriously, please don’t even think about shopping here.

I visited the Teavana at Cambridgeside Galleria. Completely turned off from ever visiting there again! So aggressive at selling me things I didn’t want, I was actually uncomfortable/​confused by how hard it was to get what I needed. Ugh. So much up-​selling and trying to convince you that the selections you are making are really not ideal… In a word, «exhausting».

I’ve been to this Teavana at least a dozen times, if not by myself it’s with friends. The service you get is sorta hit or miss. So far, personally for the times I’ve gone there for myself it has always been positive except one for and that was when first opened.
The last time I went I got several times and I requested it rang up separately and it wasn’t a big deal. The guy scanned my card once put it on hold and rang everyone up pretty quickly. He asked if I needed containers for them and examined they would keep the tea fresher. He also pointed out they were also on sale. SOLD! I bought 6 containers as well.
I was back again today and I had 3 rewards on my card. When ringing them up for some reason one of them said it was redeemed even though I’ve never used it. That was some heat unpleasant. He asked if I wanted just the 2 punches and called the company instead. I told him I could except the rewards disappears overnight and it won’t even show up after. He agrees and gave me the ounce anyways. That was pretty nice of him to go do that to save me the hassle of a long call with Starbucks or Teavana which is now the se company.
I hope service continues to be good as I’ve seen recently.

Rude, pushy salespeople. Terrible service. They will weigh out too much tea, add $ 20 storage tins to your receipt without asking, and do ANYTHING to sell you a $ 250 cast iron teapot. In every Teavana store, you can’t see the price at the cash register. This is intentional. Overall, just a TERRIBLE experience. Shopping here is like buying something as a tourist in a third world country — you are virtually guaranteed to be ripped off.
Although they market their tea as high-​quality, it is really mediocre. If you want to buy good tea, your best bet is to order online (e.g. Upton) where you’ll get considerably higher quality tea for much less money.

Come to this one – not the prudential one!
Staff were a lot nicer and more helpful than at the other one. Answered all my questions and didn’t remind repeating himself (I asked him to do that a lot too because there were a lot of flavors and names).
Smaller than the other one, but they’ve got everything you could want (maybe the other has too much).
Good sales when they’re trying to off load tea – 50% off! I now regret not buying more!

For a place that extols Zen, this place feels extremely cluttered and brutish. The employees feel pushy and product is placed haphazardly in the middle of the floor. I felt like I was going to knock something over wherever I stepped, granted store was also busy at the time. I wish the atmosphere here was a bit more laid back and serene. This is a specialty store where people who usually walk in already have an idea what they want. Salesmanship is often not needed. I tried the Watermelon Mint and Lavender Lemonade Iced T blends. Though I love tea, I prefer making mine at home because places that retail drinks usually make their drinks too weak. Teavana is no exception. I had a Google coupon for $ 1 drinks so for me it was worth me to stand in line but otherwise, I would recommend a pass.

While visiting Boston, my husband and I almost walked by this tea shop. That was before the salesman persuaded us to sample the teas. Both reps knew the product, knew how to properly brew, knew what mixed well together and what was also good as an iced tea.
He quickly had us through the four available samples and once he knew that we had a favourite (they are all delicious) he guided us to the cash counter to locate the bin and recommend a storage canister. Anyone I know who is big on tea, keeps it in an airtight canister to preserve the flavour and fragrance for a much longer period of time.
I didn’t hear the salesman say the cost of the canisters, but the larger one did provide a 10% discount. My husband, knowing how much I love loose leaf tea, the fact that we both really loved the Chai, and taking into account that the tea can be re-​brewed three if not four times, agreed we should get a scoop. I did point out the unit price on the bin and suggested maybe just a small amount.
I found the salesman a bit quick to start pouring two scoops when we asked how much one would be. Two scoops came up as $ 49, I said that was too much and the salesman obliged and put about half back. I don’t blame him for trying, that’s what you do if you want to upsell. This is also a higher end mall where I would expect most people to be fine with larger volume purchases.
We ended up buying about $ 25 worth of Maharaja Chai Oolong & Samurai Chai Maté. When the total came up higher, I wanted to ask why, but my husband was already swiping his card to purchase my delicious treat. I quickly realized that we likely would have saved a few bucks with a smaller cannister, and I don’t usually buy that much tea at a time. A later inspection of the amount, and brewing my first cup proved to me that this volume should in fact last me a few weeks, so the value is not bad for this volume and enjoyable flavour .
The entire transaction took less than ten minutes. The staff were pleasant and energetic, they were knowledgeable, attentive, got along well and had good sales skills. I didn’t find them pushy, they were just quick and knew what they were doing. If you want someone to slow down, or you want something different than what you are being given, just say so, as I did when they offered the extra scoop.
The only thing holding me back from a fifth star is that I thought they could speak a bit slower when discussing prices and size options, and not have one rep say something while the other is talking as it is a distraction from what they are explaining. But it is up to me to ask questions as the consumer if I am unsure of anything or need a detail repeated.
I would gladly go back if in the area again.

I like Teavana’s white tea selection and have been enjoying it for a while now.
However, last time I was there I realized that I got ripped off buy their pushy sales people. I ended up spending 100 bucks I did not plan on.
BTW «weight to go» does not work’! Just wanted to let you know if anyone is interested in buying it. At least it did not do a thing for me. I followed all the instructions and it did not reduced my appetite or made me loose anything.
The sales guy personally told me he lost 15 lbs. in a short time and pursued me to buy it.
I do not blame him completely because he is there to sell and I should have done my research before trying. I just thought the company like this one which I had respect for should not misrepresent something that does not work just to sell some more tea;(
Sad.

Yes, I agree that the sales people are definitely selling, but hey, that’s their job! Give them credit for doing what their supposed to do. Would you rather they stand behind the counter gossiping and listening to iPods? LOL
Today I walked into the store and was helped by (a very non-​pushy, non-​agressive) Mike and I also had the pleasure of crossing paths with his (non-​pushy, non-​aggressive) co-​worker. I was sampling the tea when he approached me and though he was friendly, I was like, here it goes! I was actually very happy with the positive energy he emitted, and though I could sense the salesmanship (they are sales people after all), everything he said made sense and motivated me to buy the product, which I did.
Bottom line, lay your ground, thank them for informing you, but you’d rather just sample and look. That’s all. When I’m shopping for tea, something I know nothing about, I appreciate the help.
Best,
Jimmy

Products: +5 stars
Sales tactics: –3 stars
Net rating +1 star
Walked by today, tasted some of the samples laid out front, then like a fly buzzing too close to a Venus Flytrap, we were sucked in to the store for a ridiculous sales pitch that stood up to some of the worst Time Share pitches I have ever had the misfortune to be a part of.
Tasted a sample of Chai, which was really excellent. Before we knew it, we were being pitched to by the Jezebel of the Tea World. I swear to God, she started talking about the chai, and how it was really a mix of two products, then she whipped out a scoop and scooped a hunk of product number one on the scale for $ 46. But that would only have been half of the total purchase, because we would have needed another scoop of ingredient number 2 for another $ 46. Plus how could we even think of not buying an air tight metal cannister $ 7 or so to keep everything fresh. So she was pitching us a $ 100 proposal for freaking tea…
We walked away, then I see my son talking to her. Turns out the minimum purchase of anything is just 2 ounces (she never told us that when she thought she was thisclose to ringing up a $ 100 sale). My son wanted to buy 2 ounces of some sort of chocolate tea, so guess what? She scoops out 3 ounces (oops?) and asks if that would be OK. She eventually descooped the unwanted ounce. What a miscreant.
Aggressive, obnoxious, underhanded, deceptive, horrible and disrespectful service.

I would not leave a star if I could. The sales people are very agressive and rude. One of guys there was even rolling his eyes and making faces while customers were busy reading about the tea.
I tried to be polit and take a sample and got sucked-​in the store to be nagged to BUY BUY BUY. I tried to decline. But NO, they would not let you go. Eventually, I had to state «I am not buying any tea today.» and left. Such a terrible experience.
Disgusting sales tactics.
Lack of respect to customers.
Irritating.
I just can not describe how negative I felt when I was there.

This place sucks. I avoid the pushy sales people.
The last time I was there the sad looking staff stood around and complained to each other about how their job sucked and how they hated their store and district manager. They said all this in front of me and other customers without caring who overheard them.
I avoid that place. Not worth it to get some tea.

I would like to start off by saying this: I used to only drink coffee! It was my last year resolution to give it up, and listen up, friends, I succeeded. My old boss (who we called BL) introduced me to the marvelous world of tea and I couldn’t be happier.
I really prefer Teavana tea over any other place. They have a great assortment of flavors and it’s truly a delight.
What is not a delight are the pushy and rude salespeople. GAH! Now, I have never purchased a brand new car, but I imagine car salesmen (especially used cars) are less pushy than these Teavana crazies!
Example:
— After telling the girl that I wanted the earl grey crème, she gave me an awkward look and told me the more expensive one tasted better. After giving her the few minutes in fame by smelling and letting her talk my ear off, I said «oh, I really enjoy the earl grey crème, I’ll do that» she looked at me and said «but the other one is much better, you should definitely do it.»
— Call me frugal, but I rather order 2 oz. at a time rather than a whole bucketload. It’s fun to purchase a few different flavors so I will have tea choices in the morning. When I told the woman I only wanted 2 oz. of each, she said «no one ever does that, everyone always gets at least 8 oz.» I said «I’m not everyone, I would only like 2 oz.» She then had the balls to say «The 8 oz. will be much better.» No, it won’t, it will taste the same. If I end up loving that kind of tea, I’ll come back for more.
What I learned:
It’s much easier to purchase the tea online; no one will pressure you to order shit.
P. S.: be aware: you don’t need an expensive tin to hold your tea. Don’t let them pressure you into buying twelve of them, it’s a waste of money!

I don’t go to teaVana here anymore and here’s why: I’m
Sick to death of being made to feel forced to Biy the whole damn shop when all I want is a cup of tea or just a few ounces of one thing. I’ve walked out because of the sales pressure and I didn’t feel like debating with some stupid kid over the fact that I didn’t need all the crap he/​she was trying to sell me because I’ve already bought so much from them already. Maybe teavana should pay their employees better so I domt have to feel like I’m getting wallet raped for a cup of tea. Just go to Tealux for fresh tea, gluten free parties, and better service.

My little guy likes the cool tea… He’s two and I pour tiny samples so he doesn’t spill it Jessie says «only one sample per customer». And this guy knows I buy teas & their Rock sugar ! I thought he was kidding… Nope
I don’t think Teavsna (at the Pur) mgt. reads the reviews on this place since I did not see one complementary

If you’re looking to get brow beaten over an easily accessible commodity; this is the place for you. They practically froth at the mouth to «help» you. I often get accosted about samples just walking to and from work.
The reps give a desperate air of sleazy used car salesman. Trust me, that .05oz sample is going to cost you. I popped in today to check the price on a tea pot and I had to tell the rep NO about 5 times before walking out. I’m not a total brand hater, I’ve been known to grab some monkey picked white tea from the Pru location time to time but this new Copley Store is a total buzz-​kill. The larger Pru location is too close to subject yourself to this kind of customer service, avoid!