T-Mobile

This location is a fine example in the art of apathy. The staff will make you feel like you are less wanted than a STD. They masterfully ignore your presence until you feel necessary to beg for acknowledgement. When I made my inquiry, the service person reacted by recreating the viral «confused black girl» meme. Those unfamiliar with the meme should Google the image to stir the impact of the response. It takes a special focus in rude to serve such creative disinterest. This isn’t customer service, it is performance art. Taking a personal phone call amidst our interaction seasoned the experience with disdain. If you have never been treated like excrement before, this is the T-​Mobile you will want to visit.

Horrible customer service. Tried to charge $ 30 for a nano SIM card that is free in other t-​mobile stores. Was also told I had to buy a cutter myself and install it. Don’t go to this store

I called the store to ask help for some additional information regarding an application that I started on the store, and since I couldn’t go there in person, I asked to go through the rates one more time on the phone. The girl that answered the phone seemed to be very bothered by my phone call. She asked me if I remembered what the person that I talked in the store looked like. After I told her I couldn’t describe the person very well cause I didn’t remember her very well she said «Wonderful» with a heavy sigh and told me she can’t do anything to help me on the phone and that i needed to go there myself. What kind of customer service is this???

Helpful staff. Clean store. Very busy midday though.
The staff seemed a bit overwhelmed by how busy it was, so maybe it’s not always like that. Regardless, they were nice when I asked a silly question (I knew the answer, just wanted to verify before going online).

Ricardo M. Retail Sales Manager is an ASSHOLE!!! First of all the employee in-​training who was helping me was very polite & understandably confused. «In-​Training» of course but the douche bag Ricardo M. was incredibly condescending not only to him but to me.
Some type of issue occurred with my «EIP» & I’m standing there listening to the conversation wondering what is going on. When I turned the screen a bit to see what was going on with the account Ricardo M. decided to say «Miss» turns the screen away from me & in the most douche baggery of douchey behavior brushes me off without an explanation of what is going on. Does not tell me what «EIP» is & leaves it to his employee to explain exactly what is going on. This employee not only took the time to acknowledge Ricardo M.‘s asshole fuck boy behavior but said employee, John Paul, was extremely helpful in explaining that T-​Mobile Customer Services said I can’t get an upgraded phone because of they did not explain that we had to clear out the remaining balance on a payment plan. Which is no one’s fault at the retail store but absolutely the T-​Mobile representative who did not explain this clearly a few weeks ago over the phone.
So after speaking to the customer service representative on the phone & the added aggravation from douche bag Ricardo M I hung up the store phone & dropped it on the counter. To which Ricardo M. thought he had balls & told me «that’s unnecessary & that I have no respect.» To which I answered «fuck you, you ain’t shit!» NOW I’m fully acknowledging my behavior & that it wasn’t the best choice but sometimes people just push you so far that you get thrown out of character.

These people are so SLOOOOOOOOOOOW! Trying to get any service here and leave in under half hour — not a chance. Apparently nobody taught them you can take care of more than one customer at a time.

«HELL HATH NO FURY LIKE A WOMAN SCORNED».
THIS PLACE IS ABSOLUTELY HORRIBLE!
& THIS ISN’T MY FIRST DECENT-​HORRIBLE EXPERIENCE WITH THEM!
Chine, guy with cornrows passed his behind, was assisting another customer. Totally understandable, he looked to his right and said «I’ll be with you in just a moment.» I nodded and replied «Thank you.» (I just appreciated the acknowledgment).
About SEVEN moments later, he and the customer he was helping (potentially his squeeze for the night) headed to the back counter for his «personal business card» in case she wanted to ask «ANY» further questions.
I began to get annoyed, but the final straw was when she proceeded to show him photos from her phone and they exchanged TWITTER HANDLES.
ARE YOU KIDDING ME? YOU’RE AT WORK, SIR! THIS IS NOT THE SOCIAL MEDIA INTERNET CAFE.
I walk over to Mike, sales associate team lead, also at the back counter who was temporarily sucked in to glancing at these pictures as well and said «Can you help me?» he replies «Yes, but I’m not a technician.» (DID I SAY YOU WERE? NO!)
Can you tell I’m boiling at this point?
Finally, we go through whats wrong with my phone, he says that he’s going to make a note on my account until he realizes that I’m not the primary account holder. He should have asked prior to even taking a look at the phone.
I’m a Christian and it’s Lent so I gave up my Boston-​born potty mouth. I just had to leave. I got home and used my boyfriends phone to immediately call t-​mobile. Tomorrow I will send them this review and let them know what there minimum wage workers are up to.
SO FURIOUS!
Line’s always long here.
No one wants to help unless you’re in a mini skirt and/​or hooker heels.
It’s winter and quite frankly, I just don’t have time for that.

Diego is the man! He was really helpful, patient, and didn’t try to sell you something you didn’t want. I was shopping around for a new phone, he took the time to explain the best plan, and didn’t push when I told him I wanted to think about it. When I went back, he took his time to make sure everything was set up correctly. The staff there in general is quite friendly and helpful. I would suggest this T-​Mobile location over others around the city.

I just switched to T-​Mobile from Virgin (awful service), and am very happy so far. The sales associate that helped me was a young guy that explained many phones to me and helped me pick the plan that would work best (not the most expensive!) I actually ended up with one of the lowest-​priced plans, and I’m saving a lot of money every month as opposed to if I had gone with Verizon or AT&T. I got a Samsung Galaxy for $ 50, and I love it. I’d definitely recommend this particular store to others. Michael is the employee that helped me– he was excellent!

This place is almost always crowded and as a result customer service can be rushed. I went in there today to buy a top-​of-​the-​line phone and ended up leaving with nothing because my sales guy couldn’t be bothered to explore options to get me a plan that really met my needs or to get me discounts to which I was entitled. (I went to the T-​Mobile store at Harvard Square instead, and my experience was MUCH better.)

I don’t have T-​Mobile but the guys here are great. They’re funny and laid back which is nice, in a way. I stopped in here a few months ago because I was *thinking* about switching to T-​Mobile, dumbass over here actually did and got screwed over about cancelling but that’s with the actually company not these guys at the store.
More on that later.
So I went in and talked to the owner, I forget his name. He was a little older than the other kid working there. He let me play around with the MyTouch 4G and was telling me about the plans and phone features. It was cool, I liked the phone. So I ended up screwing myself by switching from Verizon to T-​Mobile, for literally 5 days. in the middle of a billing cycle, FML. I did the switch over the phone with the customer service. I switched back to Verizon cause I wasn’t thinking clearly when I switched.
Anyways.
I came back in here recently to pay the last bill for T-​Mobile so I went into this location. The guys were just laid back and very friendly. If you’re a T-​Mobile customer, I’d recommend this location for all your needs.

screw this store. because they don’t make as much of a commission selling you phones without plans… they won’t sell you phones without plans. w.t.f.
as i mentioned in an earlier review, i was at the movies and i lost my phone. since it was a droid and attached to my email, i wanted that shit replaced, and pronto. so i literally ran to the closest t-​mobile store i knew of, and was told that since i was already a preexisting customer, they wouldn’t sell me a new g1 unless i renewed my service plan. WHAT? meanwhile, my phone is missing, i’m on the verge of tears, and the helpful sales manager suggests i go across the street to CEX to buy a used phone. Here I am, more than willing to pay cost (something like $ 400) for a new g1 and they had them in stock, they confirmed they had them in stock, but wouldn’t sell it without the plan. That’s not even a store policy, that’s a personal preference on the part of the dick salesperson who obviously felt he could take advantage of the extremely harried customer who was having images of her paypal account getting drained running through her head while her phone was awol.
i ended up having them disable my phone, got a new sim card, and went to radioshack and bought a mytouch instead. while it wasn’t the phone i 100% wanted (i miss my keyboard) at least they didn’t tell me i needed to buy a plan as well.

This place redefines ghetto. Approximately 70% of the phones are not on display for some reason. Even the fake dummy copies are in the back somewhere. Are people stealing them?!? Fake phones?!?
The tiny space is constantly FILLED with people, many of whom seem to just be trying to get in off the street. There are vagrants in the corners by the door trying to stare you down and more than one person who may actually be carrying a shank. No thank you.
Since this is close-​ish to work I was hoping I could pop in and get a case for my phone. Not only are there no cases on display but the employees that weren’t being harassed about billing issues didn’t seem interested in making eye contact or helping. Not that I necessarily blame them.
Defeated I turned to walk out and was blocked by someone who clearly recently escaped prison. Since one of my New Year’s resolutions was not to die at the hands of a thug I tried to smile and walk by to no avail. Luckily one of the workers called his name and he decided it was ok to move.
I like T-​Mobile and all but I like life more. If you can at all avoid this location I would highly recommend it.
Safety first.

Initially, I had THOUGHT I had fairly decent service here until I recieved my first bill for my overly priced new SideKick 3. I came down here with the intention of purchasing my new phone with all the features that I probably didn’t need but wanted anyways. I’m kind of a gadget nerd and knew I wouldn’t want to buy a first generation iPhone or switch my carrier to Crapulair, or now known asCrapCrap&MoreCrap.
This location is within walking distance from work, but in the dreaded area of commerce known as Downtown Crossing, I was hesitant and debating convenience over mental agony. Convenience won me over, it was my first paycheck and I wanted to buy myself a flashy new present and I wanted it NOW, on my lunchbreak, NOW.
I walk in the store, swamped with pre-​teens playing with the display models and setting off security sensors, and customers speaking rapidly in Spanish to the staff members. I kind of stood back and watched until someone offered to help. A younger guy, who turned out to be fairly nice, helped me with my purchase and reorganize my billing to accomodate paying for the webservice without really losing any of my minutes/​text bundles. He was really pleasant, just out of college, and asked me a lot of questions about my job and where I must work, etc. He informed me that it would take up to 24 hours for my webservice to be enabled, and if it wasn’t, to call customer service.
I waited those 24 hours, called customer service, and turns out, he set up my phone that I wouldn’t start to be billed for web services until a week after I purchased the phone. That was really great, setting me up with a phone to which I couldn’t use practically half the features for an entire week without telling me. He also failed to mention that if I turned the phone off, it would lock me out of the system and I’d need to relog in again as I hadn’t gone through the setup process. Thankfully, Donna in tech support (I’ve spoken to her numerous times somehow with regard to the various features) was able to change this in an instant. Also upon recieving my bill, he had cancelled my text messaging plan, causing a weeks worth of texting ($ 96) (yeah.I know. I text too much) to be added onto my bill, doubling it in price to around a whopping $ 170 for a months service. T-​Mobile customer service, once again, was FANTASTIC and took care of this overcharging instantly. Horray for phone transactions! Boo for busy retail stores in DTX