T-Mobile

Terrible service!!! Very slow!!! Associate doesn’t even know what he’s talking about and kept telling me different things. Always terrible service. Never again will I come to this slow process and slow workers.

Long story short, t-​mobile and assurance messed up my phone, somehow there was a systemic error with my device. Jamie and Chantel were phenomenal on helping me restore my phone, upgrade and walk out happy. They were down to earth and hilarious. They’re energy and passion for helping me out was incredible. I’ll only go to that location from now on. I’m so happy a team likens located so close to my work!

Absolutely amazing service! I went in twice, once when I initially joined and after to purchase a new phone. Both times both of the reps I had were very helpful and sweet. Sue, the retail associate manager, is absolutely fantastic. She helped me with a problem on my bill and even called me back just to let me know the credit had gone through.

The people at this store helped set up an account that we only needed for a month for a visitor. They offered us the services we need at a reasonable cost!
Unlimited Talk, Text, Web, and International calls/​texts for $ 80
They got the phone up and running in 10 minutes with a local number. We were in and out in no time.

The sales rep there are rude and just simply not interested in helping you. They seem annoyed every time I have a question and the answers are always served condscendingly… Even the manager carrys himself in a similar manner. Not a very professional place and I will never go back there. The coverage is also subpar. Don’t go there and try another carrier.

The employees at this store are always knowledgeable, and happy to help.
I bought a new phone online the other day, and right when it was delivered to my door, you bet I was on my way to my local T-​Mobile store (the Newbury st one) to get it activated and set up! There was a line as it was busy, and the guys were so good at making sure that people got service in exactly the order they walked in the door, even if you were wandering around the store looking at things, and did so as promptly as they could.
They helped my set up my phone, transfer all my contacts, and photos, and then made sure my phone plan was the cheapest option they offered that would suit my needs.
The poor manager who ended up helping me was helping a lady before me who brought in a printed typed list of about 70 questions she wanted answered! This lady wasn’t the most polite and could get a little snippy, but as I watched their interaction, the manager was all smiles, polite, and even encouraged more questions in the future if she had any problems.
All-​in-​all, just like any other phone company, sometimes T-​Mobile manages to rip you off if you say the wrong word or agree to something you don’t know you’re agreeing to, but the staff at this store and the service they provide are top notch. Just like any interaction, especially if you’re frustrated, the more polite you are to the employee (who has no part in your frustration at the company probably), the more willing they are to find solutions to help you.

I recently brought an Iphone 5 unlocked with my dad for my mom as a birthday gift. So I went to the Tmobile at Newbury street and was treated with very poor customer service. I know that the Iphone 5 uses nano technology, so we were aware what the sim card would looks like. When the sales representative took out a used nano card (which was taped btw), we questioned if it was new, and that it was scratched. They didn’t seem to care and responded with «we tape all our nano-​cards like that, and if you do not like it, you won’t find it anywhere else». To which, we just left. They wanted to charge us a $ 20 fee as well!
So we went to the TMobile in Chinatown where the sales rep told us it was free of charge if you been with TMobile for X amount of months, which made us even more upset. So they tried to charge us for something we could’ve had for free? Good job Tmobile newbury street!
Some may have different experiences, but I for one didn’t like how we were treated. I won’t be visiting the TMobile in Newbury St. anytime soon or at all in the future.

After 10 years of service with T-​mobile I have never been this happy to leave! Over the past 10 years I have spent nearly $ 15,000 with them and you would think the company values long term customers. My recent problem had lead me to call customer service and they were rude and basically told me Im wrong and that I have lied, due to a phone malfunction. Having a smart phone that needed to be replaced I called after getting a free message saying my data plan is active, a service I had not subscribed for. I had spoken to Lavondia and her supervisor Latoya (and yes on the phone these 2 were as stupid as their names are).
I had explained to both that no one else has used my phone, also that i have an Ipad with 3g service why would I need it on my T-​mobile handset as well? They continued to argue with me saying the charges are valid.
The supervisors voice was quiet loud nearly yelling at me towards the end of the conversation. Honest to god, if you want to abuse someone go abuse your children from different baby’s daddy! I almost forgot to mention how the supervisor kept speaking over me while I was talking and she would not review my account to verify that I was right. If you like being treated poorly by ghetto-​esque people then waste your money here!

Beware of T-​mobile Pay As you Go Data plan rip off. They added it to all phones not having dataplans. I purchased my HTC HD2 17 months ago and after paying $ 200 for the phone I was asked to buy another phone at full price to remove the monthly Dataplan so I purchased another phone for $ 160. NOW they added a Pay as You go Dataplan without my authorization and as I use the phone via WIFI it used the dataplan instead of the WIFI to send the emails… so I got a nice 14mb usage and a $ 29 charge…
Customer service was unwilling to remove the charges unless I signed up for a dataplan so I had to. Yet this was reported to FCC and BBB. Verzion had a similar try in 2010 hope FCC looks into this practice also and fines T-​mobile.
I have been a happy client for 8 years but now seems Tmobile is the new ATT even before the merger.

This is the only store I go to because it’s at the most convenient spot ever! Whoever said they can’t find parking is ridonculous. C’mon, Newbury and Boylston Street is what, at least 8 blocks!!! You can fill up the meter, do your thing at the store and shop in the area.
The staff is always extremely helpful. I lost my phone once (R.I.P. my beloved baby — errrr, I mean phone) and went to look for a replacement. After wandering around and checking out their phones, and still cannot make up my mind, one of the guys suggested I wait a month for a smartphone they are expecting in. So in the meantime, I used an old phone I had laying around at home (SIM cards are awesome). Thank you for your suggestion, because I hart my phone!
I agree with Aretha B., they do give you «loyalty perks»

This store is amazing. I came here to switch from AT&t and they made it easy. The manager was really knowledgeable and runs a well oiled store. They helped me switch everything over and even took a long time to show me all of the neat features of the phone that they knew. I had been shopping around and had visited other tmobile stores and I can safely say their service blows everyone else out of the water. Although this location is not as convenient as another one, I will only go to this one for my tmobile needs.

Great job, T-​mobes.
Customer Service, check plus.
Coverage, check plus.
3G Android Phones check plus.
Lack of the Jobs Reich Apple products, check plus.
And the Newbury Street store… check plus.
See me after class. For some hot lovin’!

I had the same phone for 5 years. Humble, cute, trusty, lasted through at least 3 boyfriends, but the battery started giving out. Finally, the poor baby died — right in the middle of a call to T-​Mobile to order a new one and change my plan! So using my boyfriend’s ancient land line, I called them back and switched my plan. I had explained that I also wanted a phone upgrade (duh) and picked a model, but somehow… the messages got tangled and the upgrade never went through.
Flash to me going to the store so I can get a phone quickly and retrieve my backed-​up messages. The kind customer serviceman in the hot pink shirt breaks the hard news: because I recently updated my service plan, I no longer qualify for a free phone, or even a significant discount. So the formerly-​free phone is now $ 160.
THE MORAL: Go in the store if you are thinking of making changes, and change your plan AFTER picking your new phone! You’d think the customer service lady in Alabama or wherever would’ve told me that.
But this review is not for Alabama, it is for the Newbury Street store, which gets 5 stars. The people are nice and patient, know their stuff, and don’t try to push expensive crap on you. I got an international upgrade this summer and they walked me through it, explained the calling system in other countries, and the service was free. Compared to the Downtown Crossing store, which is crammed with teenagers and skeezy salesdoods, the Newbury store is a dream.

I heart t-​mobile.
I prefer their over the phone service to the experience in-​store. But going in store is good because you can feel the phones they’re currently offering.
I’ve been with them for 6 years. They haven’t been purchased by another company. The Customer Service is great (if you’re running low on minutes in a month they’ll occasionally give you 50 «loyalty minutes» to get you through the rest of your billing cycle.
Good price. Excellent service coverage.