Super Shuttle

I decided to save time and undue stress going to the airport and scheduled a pick up directly at work. Whenever I call a cab, I trust that the driver knows the best route to any destination, especially with time sensitive needs. Firstly, the driver was nearly an hour late. The other passenger, who was on my flight, said that he was late for her pick-​up too. Then, he didn’t know his way around the pickup location and depended on a GPS to get around. It took him clear into a heavy traffic zone. In the end, we ended up on Storrow Drive at 3:45 on a Friday afternoon, which was about 20 minutes from the airport. Miraculously, we made it to the airport exactly 62 minutes before our flight. Thankfully, I had checked-​in and had pre-​check for security. My spouse had taken the T, arrived 20 minutes ahead of me and told the agent I was running late and took our only check-​in bag.
This service could not deliver as they promised. The driver didn’t know the most expedient way to the airport, which is unforgivable. To make it worse, he wanted to chat while driving. Sorry, this isn’t acceptable. I will never use this service again and cannot recommend it to anyone else.