Sovereign Bank Boston Administrative Offices

I am unfortunate that I have an old account with this bank. The credit card I have on file with this Bank is funded /​paid for by a client /​employer and I simply use the credit card for entertainment purposes. The card is linked to me with my SSN# so I have full authorization to cancel payments, make address changes and order a new card when it expires.
I have recently changed my address and was calling to inform Sovereign Bank. I thought making an address change would pretty straight forward and in fact would be easy but that was not the case.
I called the Sovereign Bank folks early this morning (02-​28-​2014) to do nothing more than update my address on file. I must have repeated the address and even spelled the street & City phonetically to ensure no mistakes were made. While on the telephone the banker even repeated all the information I provided so I felt confident that my simple request would be processed without a problem, I was wrong.
The folks at Sovereign Bank after we ended our telephone call still somehow enter the information incorrectly. This caused me to call back and try the process again. I was placed on hold and spoke to several Sovereign Bank employees each one along the way so lost and so confused on what to do. Whenever I would ask the simple question of why is this taking so long to make a simple address change I was placed on hold again and transferred to another representative this happened over a period of 60 – 75 minutes.
Toward the end of the call I was asked to answer security questions only to be told that the request I was making would not take affect for 24 hours. I needed to make a work related purchase using that account for expense report purposes and was told there was no contingency plan for immediate requests even as simple as the one I was making.
I was 75 minutes of my life talking with morons. I firmly believe that ‘Dumb breeds Dumb’ and the folks I was dealing with today and so dumb they can no longer even see the dumb line from where they are standing.
I am even more depressed that I have no choice but to keep the card I currently have with this Bank because as I stated above I am authorized to use it, make changes to the card, order a new one, report it stolen but don’t pay the bill when it comes.
Just be advised if you are reading this and thinking of Banking with these folks, you have been warned!!!

I have a savings account with Sovereign. I received a 1099-​interest income tax receipt that declared my $ 75 new account «bonus» as interest income.
Interest income is the money paid as interest on money in one’s actual bank account. A bonus is miscellaneous income. Thus Sovereign is reporting false information.
I called customer service with the intention of getting a revised form and had the bad luck to be connected to Heather Duwart. Miss Duwart merely replied with the corporate line that I should take this up with my tax preparer. Apparently Miss Duwart thinks that 1. I am an idiot and 2. that a tax preparer can wave a magic wand and alter a 1099 form. When I asked who I can speak to that handles their accounting, she replied «NOBODY». Clearly, Sovereign’s position is to ignore the mistake and hope it will go away.
Miss Duwart also believes that the bank’s CEO is named Jose Moran. Its actually Jorge Moran and he is not located in Pennsylvania as she told me, he is in Massachusetts. How is it possible for a bank to be so clueless? After this call to «customer service» I decided to visit my local branch and see if i can get any assistance. Hope springs eternal.
Sovereign customer service, in case you need it, is 877−768−2265.

It’s December 19^th another call to get MY money. Well it may take 5 – 7 days to deposit in your account. Really Christmas w ill be over dummy. Then this supervisor tries to sell me identity protection, are you kidding! Then she asks for my phone number and says she will call me back, that was at 12:30 today, its now 9;14pm.
Well they may think
It’s just a small account and they don’t care about me. My husband sits on a board of finance for an organization and he just made the call to pull their money out of Sovereign. This is just the beginning !

I am a recent Sovereign bank customer, I opened an account to have a check-​book and a friend at the time needed numbers and I would get a new customer bonus so I did it up, whatever right. I’m using it as a basic savings account that I really can’t get into or touch. The online banking system is not that impressive and there is no iPhone app yet so it’s keeping me from touching the money.
I had to deposit the money I got from selling my car, so I found my closest location on my Unilocal app and it took me about a hundred yards from my office to this location.
I was heading heading in there after noon-​time and was expecting it to be busy but it wasn’t which was good since I wouldn’t have to spend a chunk of my break in line waiting to be seen. I wasn’t sure of the slip I should have been using since this bank was all new to me so I asked the guy at the counter and he handed me my correct slip that I needed. Thanks!
I filled it out, got my card out and handed it to the guy and he helped me out.
The average bank experience, I will most likely be back to this location since it’s close by and if I ever need to deposit money or take it out in the future.

I’ve been a customer of Sovereign Bank since 1997. I recently had a problem with my checking account and electronic bill pay. The mistake was clearly an oversight on my end. When I visited the 125 Summer St. Branch, the Assistant Branch Manager Stefanie L. Hirst came to my rescue. She was courteous pleasant and went above and beyond to help me through my problem. She followed up with phone call and just could not have been more helpful. Employees like Stafanie are why I will continue to do business with Sovereign. She’s a keeper!

If it was possible to give 0 stars I would. The account staff acts like they couldn’t be bothered with the day to day issues that banks are supposed to deal with. You can sit in the waiting area for 10 minutes looking into the cubicles of representatives trying to avoid eye contact. I wish I could say this only happened once in my 3 years of banking with them. Alas, I realize that I’m not some wealthy business tycoon, and that checking account customers are a dime a dozen to big corporate banks, but at the very least the attitude could be spared.
One time I had an issue with my account and the representative took me to the branch managers office. He took one look at us and said «I’m busy» without asking what the issue was. He was annoyed at the women for coming to him with a question. If a man like that is running the bank, then how much can you really expect from everyone else.
The customer service is horrible over the phone, and has a strict policy of «It’s not our problem.» They’ll never refund your money regardless of whose mistake it is. Stay away.