Southend Laundry

Took 4 pillows, duvet, duvet cover and 3 sheet sets to be cleaned. My cheap queen duvet from Ikea was $ 28 to clean, probably more than I bought it for. Each pillow was $ 8 to wash/​dry. The pillows were still very wet and sealed in plastic bags when I picked them up so I didn’t notice until I got home. I took them back the next morning and the woman said they would NOT be done for 2 days but I was leaving for a work trip the next day so she said she’d have them ready in the evening. I picked them up again when leaving for my week long trip and they were tightly sealed in plastic bags. Of course, when I returned 6 days later and opened the bags, the 4 pillows were still damp and had started to grow mold. Today I took them back for the 3^rd time and the woman was completely rude and refused to just give me a refund for the services ($ 24). She said she does not give refunds and walked off. This is a sad business to be in the South End. Do not support it. I will now have to go and buy 4 new pillows and am out the $ 24 to have them washed.

Horrible customer service. Very rude almost every time I have been in there. Machines ruined an entire load of my clothes, as well as a load of my roommates clothes because the dryers were not working properly. They literally burned, shrank, and melted almost every piece of clothing I put in there and I didn’t even run a whole cycle.
Did laundry there for almost an entire year until I got tired of the customer service. I was beginning to think it hurts them to be polite to PAYING customers.

Fold and dry gets the job done.

Correction to one of the previous reviews: medium machine $ 4.50 and large machine $ 6
Horrible customer service. Paid unnecessarily for a large machine and could not wash all of my laundry. Still would have not written a bad review if the woman who worked there had not kept yelling at me in an incomprehensible English.
I went to this laundry for the first time in a really rainy day. Inside there were a woman and her three kids screaming to each other in asian as if there was no tomorrow. I asked the woman which machine should I use given the amount of clothes I had. The word «medium» pierced the air like a missile and a finger pointed to the first row of machines in a true military fashion. Really, Sergeant Hartman’s scenes from Full Metal Jacket pale in comparison to the sight of this woman indicating the machines. I asked if she could give me some coins. She just ordered her 10 year old daughter to give me the quarters without even looking at me and then went back to the screaming. I put my clothes in the machine I thought she indicated. Then I asked the woman whether I should put two coins in each groove or just one. I was just asking; I still had a pair of pants I needed to put in. She came and said she would put the quarters for me. No discussion. No time to say anything. She put in 24 quarters and started the machine. I asked how come I paid $ 6 for the machine. She said that was a large machine so it was $ 6. I asked if I could stop the machine so I could put the pair of pants. She said no. I went to wait in my car. When I went back, as soon as I entered the store the woman started to yell at me that they close at 8 PM in an unbelievably offensive tone. It took me a minute to understand what was she saying. I don’t think ever anybody has talked to me that way. She must have thought I am an idiot or something.
So I was left wondering (1) how come she did not tell me that the one I was about to use was not the medium machine (2) why would someone start the machine if all I was asking was how it operates (3) why didn’t she tell me that they close at 8 (btw, no business hours anywhere at the store or online) (3) why would someone yell like an obsessed that they close at 8 when all they have to do is just say they close at 8 and that I have half an hour left to dry my clothes
I live in Cambridge. People here are usually neither that crazy, nor that reckless as to antagonize customers for no apparent reason. Which is why I kept my guard low. Apparently South End is a different kind of place. So, yeah, I deserve to be screwed and yelled at for not knowing that.
One star because the machines looked decent. But won’t return. Obviously.

This place is just down the road from my apartment, and very convenient, but I will never come here again!
I have done my own laundry there a few times now, using different machines every time, and my clothes are always still dirty. The last time I tried re-​washing my clothes immediately after, and they still come out dirty. I also tried their ‘wash and fold’ service for my bedding and there was a huge spot on my sheet– I’m assuming from where they dumped the detergent on them.
The customer service is terrible. The machines are dusty and unkept. I would never recommend anyone to do their laundry here. It’s worth the haul to go anywhere else.

$ 3.00 for a small washer, $ 4.50 for a large washer, .25 per 5 minutes of dryer time.
They will wash and fold for $ 1.10/lb, 10lbs min.
Renders coffee shop is next door with free wifi.

Previously known as 5 Star Laundry and now known as South End Laundry! Best wash and fold in Boston, hands down, rivaled all the services in NYC. They are a family run store with great customer service. $ 1/​lb if you drop it off, and $ 1.25 if they pick up I believe (not sure), but they will pick up same day and drop off same day if they’re not too busy. Just call and ask. I had torn my achilles during the winter of ’15 (and they saved my life during my rehab).
When I drop off, it’s usually in the evening (before 8 PM as that’s when they close) and pick it back up in the morning. They color coordinate all the clothes, your white undershirts, colored t-​shirts, your collared shirts, and even match all your socks together!!!
Come home and just put it away. 25 lbs of laundry washed and folded for $ 25. You won’t find that anywhere else. I’m moving back to New York and feel bad to have to leave this place behind.

Wash, Dry, and Fold here is the best service you can ask for — — super easy as you can request a separate wash for whites with bleach, for certain items to be left out of the dryer, etc. I’ve been going here for 2.5 years and I’ve never had an issue — –the owners are extremely friendly and do a great job — — I wish I could take this place with me when I move!

We drop our laundry off every Friday morning, and pick it up that night. They’re quick, efficient, they get tough stains out, the folding is immaculate, and it’s cheap. They use whichever fabric softener you want — handy if you’re allergic, as we are.
Bonus: They couple your socks. Heaven sent.

Really good. Went for the first time today, lots of machines, some were broken or marked staff only but there were more than enough to get my stuff done. The largest machines are $ 6.00/load but it held two comforters and some other things. Dryers are $ 0.25÷5 mins which is good because you can spread out your stuff and get it done quickly. They sell powdered detergent too, I’ll be bringing my own but that’s a nice convenience. Also have quarters available