Sarni Cleaners

1.0 star rating 3÷5÷2016
Do not under ANY circumstances use Sarni; they are crooks. They lost a pair of dress pants. No acknowledgment from management, no apology, no offer to reimburse. No contact at all, despite repeated emails and phone calls and a threat to sue. After 3 months I finally sent a legal demand letter and Sarni sent me a check – not for the replacement cost of the pants (despite a photocopy of the receipt), but for a lesser amount. No credit for dry cleaning, no apology.
They routinely ruin clothes as well (e.g. broken buttons, rips) and do a poor job even when they don’t lose the clothing.
Avoid at all costs.

Don’t use Sarni Cleaners unless you’re okay with getting laughed at when you call the customer service line. Every time I picked up my clothes they were wrinkled and a few times the cotton blend suits had white ironing lines on them. The guy who runs cumstomer services is so rude and won’t give you a refund unless he sees the clothes in person. I explained to him that I’ve re-​ironed my clothes every time because I pick them up on the way to work and he just laughed.
That said, the store employees are very nice.

I’ve had a good experiences here with my dry cleaning however I always have to insist on getting a receipt or proof that I dropped something off which is weird… just waiting for them to loose something. So far so good though

I had a suit and a couple dress shirts dry cleaned. All three items came back terribly damaged. The suit was destroyed, rendered totally worthless because of rampant bubbling. While it is possible for a manufacturer error to cause this, in this case it was clear that Sarni caused the damage. The suit smelled burned, and other dry cleaners/​tailors who later inspected it verified that it was incorrectly pressed, resulting in the burning and irreparable damage.
One shirt had random brown stains on a cuff after Sarni’s «service.» I am not sure how that happened.
The other shit had obvious pressing damage, just like the suit. There is a long, shadow-​like burn mark across the front.
Aside from the damage, Sarni has been absolutely unhelpful in trying to rectify the situation. Despite photos that clearly showed the damage, they insist I return the shirts and suit to their location. I did so, and after further delay, received them back in the same condition. Sarni refused to recognize any of the damage. I sent them photos even after they returned the items, and it is clear to anyone with sight that the items are damaged.
To this day, I have received absolutely no compensation or even an apology from Sarni. I have been willing to settle for far less than the clothes were worth, but they are not willing to even discuss the issue.
I highly recommend you look elsewhere.

They damaged all my shirts’ buttons and pointed to a sign «we are not responsible for any damage»… Unacceptable.

The guy working at the Newbury Street location is always polite and helpful. Be sure to join the VIP program and look for printable coupons before you drop off your dry cleaning. I’ve used Sarni’s several times and have not noticed any broken buttons or other issues mentioned by other reviewers.

(score 1 – 100) — 55. I have been consistently going to Sarni’s for a year with men’s shirts and have not had a problem. I typically drop off 4 to 5 shirts every week and they come out clean and well prepped. I spend around 14 bucks a week but it is the location and convenience that probably makes me go to Sarni’s. There are a few others on Newbury so I am not familiar with pricing at other locations.

I went here when I had to have two interview dresses dry-​cleaned for an interview. They allowed me to pick up one dress and change into it before my interview (they have a little screened off area), and I came back later in the day to pick up the other dress and pay!
How easy is that!
And the dry-​cleaning quality was great to boot. Don’t quote me, but I believe the price was around $ 25 for two dresses.

The product always comes back clean and well folded, but the service is poor. I go to the one on tremont and the woman is just plain unfriendly and unaccomodating. Always looks pissed to be there even though she is the owner and if anything is ever not completely standard she freaks out. The place is always 25−50% more expensive then cleaning you can get elsewhere. I’m not sure what you get for the extra money.

In my experience Sarni is not just overpriced, they also damaged my clothes.
What do you think the cost of a cotton white button down, a sweater (not cashmere), a cotton skirt and a cotton dress would be? Well, if you’re going to Sarni, plan on spending $ 50 ($ 10 to dry clean a white, button down shirt listed as a «blouse» on the receipt).
Recently, I brought two very expensive silk J. Crew shirts to Sarni, and didn’t notice until a few days later that all of the buttons on the shirt were chipped! There’s no way to replace the buttons because they are not the simple white plastic button you can find just anywhere.
Buyer beware!

Absolutely do not go here. I was in a pinch and needed same day cleaning for a couple dress shirts. When I picked them up both collars looked like someone had scrunched them up in a ball. Completely awful looking, had to take them somewhere else to get pressed out. Too bad there isn’t a zero star option.

I don’t even want to give this company one star. Their prices are outrageous and the employees have no idea what they are talking about. The guy working on this particular day barely spoke English; could not even answer «How much will this be?» I suppose that could be because he didn’t want me to know how terribly priced they are. Even for Newbury Street. Geez. They ruined my week.

Pretty expensive for not a lot of value.
1) Service: All of the clothes I took to Sarni Cleaners came back a little snug. Sweaters that used to fit perfectly are now a bit short on the torso and the arms. It’s not like this is a maiden voyage for my clothes either; they’ve seen many a dry cleaner and were previously unscathed by the experience (for the most part)
2) Cost: Considering point (1) above, paying Boston or Back Bay prices just doesn’t seem right. I’d rather use an expensive cleaner that isn’t going to distort the quality of my clothes.
3) Hours: They’re not open on the weekends or after 6pm on weekdays which makes it difficult to pick up /​drop off around a hectic work schedule. They do, however, have delivery which increases the convenience factor.
4) Reliability: I recently received an email that I had clothes to pick up. Ironic since I went to pick up all my items more than a month ago and wasn’t told anything was missing from what I received. Now admittedly I’m not one of those people that validates my list of items dropped off with what I get back; I assume the two are the same. And I appreciate that they emailed to let me know I could come get my clothes before donating them to Goodwill or however they dispose of them. But it does irk me a bit that I have to pay this much to have clothes shrunk or not returned in a timely manner.
I think I’ll find another dry cleaner.

Honestly, go somewhere else. There are plenty of cleaners/​tailors out there.
My wife signed up for a Living/​BuyWith/​Groupon thing to go to Sarni on Newbury.
Every single thing we did there while we used up our credit was done poorly. Shirt cleaning that returned with small spots (that French removed in 1 cleaning) to tailoring that didn’t hold up (hemmed pants that puckered even before the first wash) and was overpriced ($ 4 dollars to sew on a button while a raincoat was being cleaned?) to flat out untruth when giving estimates (Same raincoat — I asked how much to clean the lined coat and did they want me to remove the liner. Answer 29 for the coat and leave the liner in. I picked it up and the total was 38. When asked why, I was told that the lining was extra.)
My wife has tried to contact the store manager five different times but has never had a call returned.
Suffice to say, we are back at French and Back Bay Cleaners by the station.

Customer service still exists.
My friend dropped off a pair of pants on Friday to have a button fixed and they said it would be ready in an hour. We went out for a few beers and an hour turned into a few hours so when he went back they were closed.
I was in Boston today and my friend asked if I could go by to pick them up.
I stopped by and picked up the pants and when I tried to pay the gentleman would not take my money and said «it’s just a button don’t worry about it»
I am not worried about the couple of bucks that it would have cost me but thought it was really nice that he did not charge

needed a couple suits cleaned and pressed –
they did it and did it on time — well
not bad