Salon Monet

I have been to this salon 3 times. And on all occasions, the price quoted to me have been different from what I was actually charged. That is fraudulent and sneaky if you ask me.
I am a student so I do have a budget. I make sure to ask first about the cost for any services I want. One day I went in for a wash and blow dry. The stylist told me $ 55, but the receptionist charged me $ 80. Another occasion I went in for a color, the stylist told me $ 100, but I was charged &145.
My point is they are dishonest. Be upfront with clients and don’t lie about pricing. For this reason, I won’t be returning to this salon and will not recommend it to anyone I know.
Briefly, in regards to my experience having my hair done. It’s a below average salon. the stylist Jamecca cannot work with natural black hair. She kept tugging at my hair with a brush and my hair was breaking. Instead of carefully detangling it. I don’t feel the stylists in general care about the health of clients hair. That is what I look for in a salon.

Had an amazing Saturday afternoon with Maitrieya! We laughed and chatted the whole time, she is such a sweetheart. My color came out perfect, my hair cut is exactly how I like it, and the care she took blow drying my hair made me feel like a whole new woman! I told her I was going to be one of those people walking down the sidewalk, checking themselves out in the store windows! The young woman at the receptionist desk was also awesome, very engaging and friendly. I will definitely be going back, and recommending Maitrieya to my friends with long hair!

Got lash extentions here. And I have never been so happy… my previous experience with lash extentions at A&J salon on rosindale was the most painful experience I have ever had. At salon Monet I explained that I had basically ripped out my lashes because A&J refused to remove them. They filled in my lashes and made them the perfect length, she was so delicate I fell asleep! Love this place… I will definitely be coming back

Maitrieya, it was pretty disrespectful of you not to discuss the issue with the living social certificate (unfortunately, I didn’t realize it was for new customers only). I hadn’t been to the salon in well over a year or more. I stopped going due to pricing and at times I felt like my time wasn’t being respected in the past. Maitrieya, you are a new stylist to this salon, so you should have just taken the certificate and invested in building new client relationships, and I was a new client to you. You really should have discussed with me during the visit about the Living Social «very small fine print» instead of leaving for the receptionist to tell me that I had an almost $ 50.00 balance due. Very unprofessional. I didn’t pay $ 5.00 for the certificate, and the services value on the certificate was highly inflated. I know the prices in that salon and the hydrating treatment was no more than a comb through conditioner left on for 5 minutes that most salons do after a chemical service and do not charge for it. I ended up paying what I would have normally paid. And then the uncomfortable awkward moments waiting for you to come out and explain to me to me why I had a balance. You finally came out and completely ignored me until the receptionist was kind enough to remind you that I was wanting to speak with you. The place is not that big, so I know you saw me and because I have some class, I didn’t want to make a big stink in front of people You weren’t very nice (funny, you were so friendly at the beginning of the visit). For a few dollars more I could have purchased the Groupon with no fine print, meaning you didn’t restrict the Groupon to just new clients. Only found this out after-​the-​fact. However, just as well, you probably would have done the same thing. Also, I really didn’t appreciate you constantly trying to «sell» me on other services the whole time I was in your chair. Let me get to know you first, get more comfortable with you before doing so. By the way, you did a pretty good job on the one-​process color, but you didn’t do a very good job with the finishing, blow dry/​flat iron. In all fairness, I probably should have made that known, but I like to give people chances.
I have a couple of praises. The salon specializes in extensions and ethnic, african american hair. If you go to this salon, I highly recommend that you book with Jamecca as she is extremely talented, she does lovely finishing work, style, hair always feels wonderful after a visit with her and she makes it seem effortless. Unfortunately the Groupon/​Living Social was just with Maitrieya. The receptionist is a real sweetheart, I believe it’s the owner Shellee’s daughter, she’s really nice and does a great job with checking in clientele and asking if the need water, tea, very customer service oriented. Unfortunately for me, this is my very last visit to this salon. My quest to find a good balance between great service, pricing and satisfaction with services is ongoing… oh well

You know that feeling when you leave the salon feeling like you spoiled yourself but it was worth it and you look/​feel like a million bucks? DON’T GO HERE if you like that feeling. Masochists only.
Just got home from trying this place via LivingSocial and I am trying to stop being stressed about what just happened to my head. It’s a cheap shitty salon failing at passing as a nice Newbury St quality place — you can do a lot better for the price tag — go to Liquid instead on Tremont, I shouldn’t have strayed for this «good deal»!
Here are all the reasons my experience sucked:
So I walk in and there’s one lady working, Matraya. Who didn’t seem to give a shit one way or another about any part of my experience. First, she asks me for my student ID to use the «teen/​student» voucher from Livingsocial– I show her, and she squints at it skeptically and says «there’s no expiration date.» I just smile and say nope, but thinking, if I needed to bring a transcript now’s not the time to say so. But then she takes me in without further ado. She starts washing my hair with REALLY EFFIN’ HOT WATER which I immediately politely asked her to stop. Then there came the «hydrating treatment» which consisted of me lying with my head in a sink staring at a stained ceiling for a while. It was uncomfortable and tacky — could’ve stuck me under a dryer and handed me a magazine just as easily. Then she cut my hair — which was fine, actually, all I needed was a basic trim and it took five minutes. She didn’t have to tell me my hair was thin, but whatever.
THEN she started blow drying my hair, with no product or heat protector on it, and I don’t know what the hell she did, but my hair feels like straw and smells like burning. She scraped my face with her bristle brush several times, so my cheeks look like a cat got mad at me. My scalp is in pain right now, not sure if that’s from the hot water or the bizarre blowout yanking method. My hair looks and feels awful (as do I) and I just want to shower and restore it to its natural texture. It’s healthy, easy hair and I have never had such a shitty blowout in my life. She goes «run your fingers through it! Doesn’t it feel nice?» … I’m like, «no…not really» as my fingers get stuck near the roots. She was blowing it out by wrapping big sections in a round brush and holding the heat against it… ??? New to me. Maybe that’s why the texture came out bad.
OH and throughout this experience, any time the phone rang she put down whatever she was doing to my head, walked over and answered it, then walked back as if it’s normal to do that. I feel like they should give me my money back and pay me for hair damages. LOUSY annoying experience. You’re better off cutting your own hair.

This made me start writing reviews. Like most people Im all about my hair.
I get it She’s nice, Ive been reading that all over but I didn’t like that
She rushed and in the middle of my hair, she stopped to do do someone else’ hair than when she came back to weaving my hair, she left huge space in-​between the tracks. Even in the front. Than I though she would know how to close a weave… She doesn’t at all. I looked like I had an 80’s bad hair cut, than I had to come home take out most of it and redo it myself. I cried. this was the 2^nd time I cried about my hair.
I wanted it to be a Newbury Street experience but it was guetto and that made me sad being a black women. If your not good at something just don’t say you are.
PS. hate that I have to give a star at all in order to leave a review. A lot of people/​companies won’t even deserve a star. Don’t go there at all, I read all the good and bad review and still decided to go, HUGE MISTAKE.

My worst experience ever!
The first time i ever got a weave put in, i wanted to go somewhere professional and i had no budget, so i chose this place. Went in, on time, the hair stylist wasn’t even there!
After 20 minutes another stylist, I didn’t catch her name but she seemed to be the only competent person in the place, washed my hair and did treatments on it, fine thats cool. When Shelley finally came into work, she did painful cornrows that pulled my hairline and she put in four tracks, FOUR!!!
At the end i saw a book of all of her previous work, every single hairstyle looked exactly like mine. What kind of crap is that,?!? When i got home i hated the tracks and the the shedding was ridiculous, i would comb my hair and two seconds later it would be all KNOTS, no ladies, not naps, full-​on knots, clumps even.
She used cheap quality hair that was dry and nasty and after i saw the horrible «style» she cut my hair into i cried, so I took a pair of scissors to my hair. After i cut it, i liked it and decided i would defiantly get a weave again but most defiantly NEVER AGAIN IN THIS PLACE!
Guess how much she charged me… guess. You wont believe it…$ 460!!! For 4 dingy tracks and whole lotta shedding?!!
Asinine prices for asinine quality and service. Don’t go here its not worth it and you only leave disappointed. ONE STAR IS VERY GENEROUS.

One of the consequences of living in Boston is that there are few places that can do African American Hair without spending your entire day waiting around or sitting under the dryer or in the shampoo sink while a stylist is working on three heads at one time. This salon is not that place. In fact, I live next door to such a salon that I am willing to go out of my way to get to Newbury Street. The moment I came in, I was greeted with a hello and was sent off to the shampoo. I had destroyed my hair (completly dried out) and the stylist transform me into a new person: flat ironed, curled with a nice condition and shine. I was also happy to see that they had a nice retail selection of Keracare and Phyto products which I purchase. The end price was very reasonable considering it was on Newbury Street.
I know nothing of the scathing review (or the reviewer for that matter-​not sure if she was looking for princess service). What I can say as a former New Yorker where salons are a dime a dozen, I will be coming back and will continue to spread the word to my colleagues. Thanks for making me feel brand new.

So many things wrong with Salon Monet and Spa I don’t even know where to start.
I wanted to treat myself with a nice haircut at a nice hair salon on Newbury Street, so when the occasion to get a Dealfind coupon just for that presented itself, I jumped on it.
You would think that a hair salon on Newbury Street has to be somewhat good and decent right? Well, think again. If these are the qualities you are looking for in a hair salon, this place is definitely not the one you want to go. I should have turned around right at the beginning, all the warning signs were there but I had already bought a Dealfind coupon and wanted to use it.
Fist of all, the place was difficult to find, as there was no apparent sign in front of the building. If you look up, you will be able to see a little sign in the window of the first floor with the salon’s name on it, not my first instinct when looking for a business.
The main door was locked. After buzzing a couple of times, someone finally came down to open. She did not say hello and seemed upset by the fact that she had to walk down to open the door as I could not get in by myself.
I took a seat in the waiting room; they offered me coffee, which was nice. I noticed that there was only one other customer, not a good sign. There were a couple of staff members, a random person doing what it seems to be like homework (?!!) at one of the hair dresser’s station and a man seating next to me chatting obnoxiously with everyone in the room. At first I thought he was a customer, then I thought he was waiting for someone. I think he was either the landlord or the maintenance guy as he was talking about removing the trash for next week. No matter who he was, he definitely did not help the place looking more professional. At some point I grabbed a magazine and faked reading so he would stop talking to me and let me alone. There were no hair products or scissors or anything «hair cutting» related anywhere. It’s then that I realized that they specialize in hair extensions. I got stressed out a little: can they actually cut hair?
I realized it was 15 minutes passed my appointment time. Not sure why because the staff is not busy at all but casually chatting among each other. Finally someone came to let me know they were ready to give me a shampoo. The person that washed my hair spent the whole time trying to sell me the product she was using, what a turn off! She introduced me to the person that would cut my hair. He looked like he did not even want to be there, looking bored and barely lifting his feet when walking. At this point I got scared of what they would do to my hair, the whole experience so far was just so unprofessional, I just wanted to run away but it was too late. I was going there with an open mind and the intention of having a big hair change but after seeing the lack of professionalism (how could a really good hair dresser want to work there anyway?) I decided I would just ask for a trim.
It took him between 5 and 10 minutes to cut my hair; I have never seen someone giving a haircut is such a small amount of time. He cut the tip of my hair about of an inch, did a couple of layers and that’s it. He did not even touch the front or trimmed or offered to trim my bang. Also, the whole time of the haircut, my seat was turned in a way that I had to stare at the girl that was doing her homework, which was pretty awkward. After the speedy haircut came the time for styling. I asked to have some curls, which he did. I honestly could have done a better job myself. He did not use any spray or hair product whatsoever. I also pointed out that the way he curled the bang was crooked, he said he could not see it. So I said thank you and left.
This experience, according to the Dealfind coupon I got, was supposed to be a $ 100 value, which is totally ridiculous. For $ 15, I have had better haircut experiences at Wal-​Mart, no joking. This was definitely my worst experience at a hair salon and I will not go back. The purpose of offering Dealfind coupons (or Living Social, Groupon,…) for a business is to make people discover a service by offering it at a discount. The goal is to blow them away so they come back, become regular and pay the full price, not making quick money by selling tons of coupons and then botching the job. Not only I will never go back to Salon Monet but I will also make sure to tell as many people as I can about how bad they are.
Salon Monet and Spa is unprofessional, please do not go there.

Love this salon. I have visited many salons since moving to Boston and this one has been my favorite by far. They have a very professional yet laid-​back staff. My hair has never been healthier, surely a testamant to their use of high quality products. In addition, this salon is the most racially diverse salon that I have been. I am Black but have seen women of all races getting their hair done in the salon as well. I actually read the reviews before going and was very hesistant but I’m glad that I tried it for myself. Now I won’t go anywhere else.

I’ve been getting my hair relaxed here for years. Everyone is very friendly and professional, and I’ve never been disappointed with my relaxer or cut/​style. This place is actually less expensive than my old salon, and it takes less time than other salons I have been to.

I got lash extensions and they looked good at first but half of the lashes fell out in one week! I probably won’t go back.

I got eye lash extensions done here twice and they are really well done, natural looking, stayed on longer than was expected, and reasonably priced compared to the other places in Boston. I have gotten them done in Hong Kong and another place right outside Boston, and this place is the best and most reasonable, and definately going back.

am a Salon Owner/​Stylist and I went to another Salon to receive Lash Extensions because I heard of the good service and lavish lashes. She is booking up pretty fast and now I know why!!! Here is my experience: Very Professional, clean, on time, picked lashes to compliment mine, asked what I expected and told me what to expect, patient, very delicate, I fell asleep, look real, lavish/​long, made my eyes smile, I am happy, did I mention, I am happy, feels natural, want them to never, ever come off, gave me info to take home to… be able to care for them and explained that as well. Well, this experience will bring me back! This is definitely second nature for her. It helps that she wears them and I see what I could expect. That helps me know that she believes in her product and you get what you pay for, service!!!

where on Newbury street can you find such a beautiful mix of Gorgeous heads of (all types of) hair ?
Salon Monet, that’s where!
When I moved here 5 years ago I had no idea where to go have my extensions removed and relaxer touch-​up.
I found Shellee through her website, the pictures of the before and afters, and speaking to her personally won me over.
There is nothing «cheap, stinky, or beat-​up» as quoted by another reviewer, about this place.
High quality shampoos (phyto products) for hair HEALTH.
Check it out, Shellee is an artist and her salon a museum for hair…

BOSTON’S BEST HAIR EXTENSIONS? I THINK NOT!
The salon certainly isn’t in the poshest location on Newbury… but it’s OK. Decent enough. It’s pretty small and lacks an air of professionalism… but it’s about all about the service, right?
After arriving for my appointment ON TIME, I was forced to wait around for twenty minutes while Shellee, my extension «artist» (and I believe the owner), finished curling her previous client’s hair.
Fine, fine. I can be patient.
When my turn finally came up, she quickly went about weaving in my hair extensions. She installed four tracks of hair and the entire process took about 45 minutes. Shellee was admittedly very, very nice and we spent the time chatting about Boston springtime and the various celebs she’s met in her day.
Then came the time for the big reveal.
Hmm.
It looked OK.
It looked about as OK as the salon décor: fine, but could’ve been much, much better… especially considering the price you pay for the Newbury St. name.
The extensions were stringy (not surprising considering she only installed four rows of hair) and blended poorly with my own hair. I was pretty disappointed, but being the pushover I am I thanked her kindly for her time and left her a fat tip of $ 250. Being a service industry girl, I tend to over-tip…even when unhappy with services rendered.
Say what?! A tip of $ 250?! Yep, that’s another issue I have with the salon. The price for those four rows of tracks she sewed into my head was $ 1,000. Now, anyone who knows anything about hair extensions and weaves knows that this is an OUTLANDISH price! We’re not talking about strand-​by-​strand fusion application (which is always a pricier process), we’re talking about A WEAVE! The MOST you should EVER pay for a weave is around $ 300. If only I knew then what I know now!
All-​in-​all I feel I was a naïve newcomer to the extension world who was taken advantage of by a salon purporting to be a high-​end establishment, sitting pretty in their affluent Newbury neighborhood. In reality what I got was sub-​par service at a ridiculously inflated price: an emperor’s clothes situation, if you will. I literally could’ve gotten better results (at a much more fathomable rate) if I had taken some hair wefts to the local barber shop and told them to wing it!
Don’t waste your money on extensions from this place! I cannot comment on the quality/​value of haircuts, color, etc., but I would imagine they follow the same trend.
If you really want gorgeous, natural looking extensions at a great price, give Nancy Brown of NV My Hair a call! She is the kindest, most joyful person I’ve ever met and always delivers!

I went to this salon because my other one didn’t completely straighten my hair which meant flat iron use. It is completely out of my price range, more than double what I was paying before. «You get what you pay for,» I was told so I decided to stop pinching pennies. I got a relaxer and a few days later, my hair started falling out and I realized my hair still wasn’t really straight. They comp-​ed me for this by giving me three deep protein treatments that seemed to slow the damage.
I got a very mild relaxer at the end of the year and left to visit family. During that time, my still not straight hair began tangling badly and again falling out. I wrapped it up and only took off my scarf to moisturize. Bad idea on my end. After returning to Boston, I went in, again got a treatment. My hair looked good and healthy for a few days. The treatment was comp-​ed again.
I went to another salon. During the consult, the stylist took a close look, called over another person, then another. They offered to cut it.
I went to the doctor, got blood tests and had my diet scrutinized. They couldn’t figure out a physical and emotional cause for breakage.
Before a series of job interviews, I went in to have them do something with it. The two stylists also stated that I should consider cutting it. One attempted to convince me that the tiny bit of hair I had was plenty while a third stated that it was too short to braid. I had my hair gelled to my scalp and a fake pony tail pinned on. This was not comp-​ed. I put a scarf over it, put on my sunglasses and walked over to The Closet where the crying turned into awkward sobbing. It is the second time I’ve ever cried about my hair. The first was after a disastrous jheri curl in elementary school.
I wore a scarf to the job interviews.
During the two weeks that followed, my hair didn’t seem to fall out. I took out the pinned on pony as the pins were stabbing my scalp. After taking them out, I realized that the gel simply masked the problem. Breakage continued. I could have expensive salon B cut it off for an absurd amount of money or I could do it myself. The crazy bits of longer hair that were peppered not-​so-​liberally had to go.
End result: less than half an inch of hair, several hundred dollars spent in less than 3 months, an itchy wig, a strong aversion to salons plus loads of time, energy and mental real estate wasted.