Saks Fifth Avenue

After setting up a second attempt to return their product, FedEx, again, did not come. Will call customer service and attempt for a third time to return the vest.

Do I need to say any more than what is below? Worst customer service ever.
Dear XXXXX,
Thank you for your recent inquiry regarding your credit. I do apologize that you have not received your credit, but it was submitted and you will have it in 3 – 5 business days before this is applied to your method of payment. Unfortunately, it takes 14 business days to receive your credit when an item is showing missing because we had to check with our distribution center to verify and for the entire investigation process. Again, I sincerely apologize for the inconvenience to you.
Please do not hesitate to contact us if you have any questions or need further assistance.
Sincerely,
Pam Jones– Saks
Associate
To speak with a
sales associate by phone, call 1−877−551−7257, 24 hours a day, 7 days a week. If you are calling from outside the USA or Canada, please dial toll-​free 1−800−7257−7257. When dialing our international toll-​free number you must enter an international access code.

Review your account online at:
— Original Message —
From: «XXXXXXX
Received: 1÷18÷16 8:08:14 AM CST
To:
Subject: Re: Regarding Your Inquiry
I still have not received a replacement shipment (my first choice) or a credit for this order. You have the worst customer service I have ever experienced in my entire life.
On Jan 1, 2016, at 10:53 PM,
wrote:
Dear XXXXX,
Thank you for reaching out to
in regards to Order #77 055 529. I sincerely apologize for the inconvenience this matter has caused you.
I have reviewed your order and will be submitting a request for credit of the 1 missing Colossal Pistachios Pack. Please allow 3 – 5 business days for credit.
As an apology for this incident, I would like to offer you 10% off towards your next
purchase. To redeem, simply contact us and reference this order number. Any of our associates will be able to assist and apply.

Saks Fifth Avenue? More like «Sucks Filthy Avenue»… Overall, they have pretty decent selection, but that’s about it. That’s only reason I go there. In terms of service, they treat you like s**t, thus Sucks Filthy Avenue. Few people are nice, but majority of people who work there belongs in Walmart or McDonald’s. Oh wait… I will probably have better and more prompt service in those places.
Basically, they look at you like dirt until you pull out 100 dollar bills or credit card. Actually, some sales associates treats you consistently bad. That is pretty hard to do, but they pull it off well. They even have balls to send me online survey link after bad experience. What a joke. I went to SFA in New York before and I had wonderful time. But in Boston, they suck!

I’ve been going to Saks ever since I was a little girl. The other day my husband and I were browsing around. I was hoping they would have the long sleeved Burberry shirt I had wanted last fall and sadly they only had it in large. However, from the time I came up to the second floor I was followed around by one of their security people (a woman with short brown hair) who it took me a while to figure out she was tailing me. She gave me a look. I gave her a dirty look. Mind you I was in my running shoes and wearing my black Columbia coat however I was presentable with my hair perfect and makeup on. I had to «hunt» down the Burberry area in the store and when I asked the woman in the coat department if they had a «boutique» area for Burberry she just said no and didn’t direct me to the shirts that were literally RIGHT BEHIND ME! While looking at the shirt this security woman got very close to me. Then she retreated to where her other two security people were and «conferred» with them. So bizarre and intimidating. The bald headed security man then followed me down the stairs. I stopped and he was forced to keep going. I have never been so upset in a department store in my life. I went to Nieman Marcus and found my Burberry shirt. I will NEVER go into Saks again. So sorry middle class looking customers aren’t welcomed.

Hanna, you rock my world since you are sending me my much hard to find fragrance! Cant wait til I get it!
Cheers!

My favorite Saks location by far; the sales associates in the Women’s Clothing and Women’s Shoes departments are very helpful (without being overbearing or pushy), and I always love stopping by here when I’m in the area for a relaxing shopping trip.

This is a decent store, but it pales in comparison to the Saks in Manhattan.
The layout is nice. The staff (in the cosmetic department) is so so. I pretty much had to help myself. When I finally made my selections, the counterperson gave me the wrong products. I had to go back the next day exchange them. I expect more from Saks. Especially with a Barneys and Neiman Marcus so close by.

Can’t believe sfa Boston has such bad customer service. You’d better cross your fingers things bought for hundreds/​thousands of bucks do not break nor need follow up customer service. You will be surprised the same people who sold you stuff gave totally different faces when you seek for after sales help. It’s a pain in the butt if repair or return is needed. I’d rather go somewhere else to buy same products.

I’ve had mixed experiences here. The selection is pretty solid for both men and women. The people at the make-​up counters are really nice.
Customer service is where it gets mixed up. I’ve had some good experiences, but mostly ones that feel off — especially compared to the Saks in NY (I used to live there and shop there every weekend — and customer service in this Boston store seems different).
My husband I were here last week and became incredibly frustrated with the in-​your-​face staff. First, we were in the men’s sections (footwear, Burberry, etc.) and were approached by no fewer than 5 salespeople in less than 10 minutes. Two of them interrupted us mid-​conversation to insert their opinions about clothing we were looking at. My husband, who especially hates the feeling of being «followed» by sales staff, decided not to buy anything because he was so frustrated (we had told people multiple times we didn’t need help yet but would find someone if we did need help).
Then, we went to the women’s shoe department and clothing upstairs. The same thing happened — I felt like I couldn’t look at ANYTHING in peace. We were constantly approached by people offering their opinions, asking if we needed a size, etc. In the shoe section — which isn’t that large — 4 different salespeople approach me in less than 2 minutes. In the designer clothing section, one woman had the audacity to look me up and down and tell me that I was too petite to wear certain designers and that I was wasting my time… are you serious? We left frustrated and without any purchases.
Strangely, I’ve also had experiences where it seems impossible to get anyone to help you. One time while looking for a Moncler coat, it took me several minutes to find anyone to get a different size. I finally got someone to go get the size, and I decided I wanted to buy it, but she had disappeared. I asked another woman to ring me out and she said, «Well… but you were working with this other woman and I can’t take her commission. Let’s wait until she gets back and see if she & I can split the commission.» So I had to wait around for another 10 minutes until the first woman came back… then I got to watch them awkwardly decide who got the commission. Save that conversation for after the customer leaves!
I absolutely love Saks — I think they’re a well-​organized, clean store and I guess I’d rather have attentive customer service than rude salespeople who completely ignore you, but it seems like there’s a balance they could strike a bit better. I think Neiman Marcus is a good example (or even the Saks flagship store in Manhattan).

The worst Saks I’ve ever been to. Unfortunately, due to the fact that I’m local, I’ve had the displeasure of coming here multiple times. Some of the girls at the Chanel counter are great but in terms of good experiences thats about all I’ve had. The staff are often rude and not well versed on their products. I was looking for a watch and asked one of the girls working if they carried the brand in the store. She told me that Saks doesn’t carry the brand at all (even though they had the product online). Later on I found the watch I was looking for in one of their display cases. This store is an embarassment to the Saks name and their customer service blows. Try Barneys.

I love Saks. Absolutely love the store. Every department, all of the staff, the merchandise-​all of it is top notch and delightful. I literally feel relaxed and like I am away from all the stress I am dealing with when I walk through the doors. Whether I buy something or not, I can always count on a positive and lovely shopping experience. Can’t say the same for Neiman’s or Barney’s… very different, snobby atmosphere there.

I love Saks, certain ones only. Favorites so far?
1. galleria Houston
2. Greenwich Ave Greenwich, CT
And that’s about it. This Saks is nice but it’s ambiance feels different. It’s boring, quiet, and I felt like I was walking through a JC PEnnys back in the 90s. Where is the energy? Where are the customers? I took the lady here to buy a pair of Jimmy Choos and we were in and right out! Just felt different and not what I’m used to. Being in Boston they do have a lot of sizes and in stock Celine bags.
The shoes salesman found it funny that we were buying expensive footwear. His quote «would you kids like some water» I respond «no how about a glass of wine or gin». I should take it as a compliment as we look young yet we’re old.

Another terrible shopping experience at SFA. Unfortunate because I have been a customer for many years, but the lack of training of sales staff is pretty apparent.
There doesn’t seem to be a desire to HELP the customer and make her feel important.

I went in to buy a tuxedo shirt for my wedding. I found a great shirt and met with the tailor who pinned the shirt for me to my liking. When I returned to pick it up I was met by Shannon who was easily the worst sales person I’ve ever experienced. She seemed annoyed that I wanted to try it on, but it’s a good thing that I did because the tailoring was not done correctly. I asked to speak to another tailor to fix the issue. Shannon then demanded that I pay for the additional tailoring even though it was the store’s mistake. She was incredibly rude about it and not understanding at all. She asked me if the tailor had pinned the shirt for me initially (which he had) and then blamed me for making the mistake in judgment.
I’ve tried to contact the store a number of times to speak with someone about this but they have been entirely non, responsive… simply sending me automated emails.
I ended up having to get a separate shirt… and now a purchase which should have been $ 275…has not ballooned to $ 425+. Go elsewhere to buy men’s clothing, and if you must go to this Saks… avoid Shannon at all costs.

After eating, my gf and I love to shop! Especially in the East Coast, because sad to say, they get fashion faster than we do down south. Here we were able to find a lot of markdowns that we don’t see in Houston. Many designer shoes were 30% off. I know at the end of the day it’s just a Saks, but way more selection and deals.

Everyone says poor service but I found quite a different story! I’m young (24) and wearing sweatpants and sweatshirt with a trench coat and long uncut hair and everyone helped me with everything! I tried on 2 cartier watches (19k and 41k each!) and I they even gave me a sample of a scent I really liked! I’ll be back for sure. Also only place around boston with By Kilian fragrances! Some hard to find Ysl oriental collection fragrances too

So I like how Saks has a lot of SKUs and a essentially carries all the mainstream brands (3 stars for mainstream product variety+quantity). BUT. I think their service is really mediocre. A lot of the sales associates here are too relaxed and sort of just do their own thing chatting with one another and don’t really offer to help until you have to find one & get their attention. I also dislike how the Saks here in Boston is ALWAYS so crowded and noisy. The product placement too squished. It’s to the point you can’t even see the styles of clothing unless you are shoving (hard) at the racks to view what the item looks like. That irritates me too. If I’m paying $ 500‑1000 or more for a jacket, I’d like if it were easy for viewing and placed somewhere nicely without being shoved into more racks of expensive clothing. Half of buying something nice is in the experience for me and at Saks there is no experience. Shopping at the Saks in Boston feels like you’re at an outlet except everything’s full price. DISLIKE!
On a positive note though, it seems as though the second floor is a little better. I like the variety of this shoe department, but they’re really short on sizes. They never have my size in stock for anything!!!

Went in to buy a purse and was approached by two seemingly friendly associates. I was enthusiastic about buying from them until they injected some passive aggressive banter about «socialists» into the conversation. I have no idea where it came from, but I’m assuming that because I was there in a t-​shirt and jeans on a Tuesday that they thought I was some welfare moocher and wanted to rub it in my face.
(Actually, I’m two weeks away from a law degree and it was my day off, but, whatever…)
Also not impressed by the fact that security felt the need to see me out the door, I assume, also, because of my attire.
As someone who has worked in customer service, here’s what I have to say to the managers of the snobfest that is Saks Boston:
1. Your store is in a mall. People wear comfortable clothes to the mall, not tuxedos and cocktail dresses. Deal with it. Just because someone walks into your store in ripped jeans and a tank top doesn’t mean they are trailer trash or a «socialist» or whatever.
2. You work on commission, meaning that keeping your job depends on getting me to spend my money. Just for squirts and giggles, I looked up the Saks sales associates’ job description, and they are REQUIRED to sell $ 1 MILLION worth in commissions per year. Yup, you read that right. Now, how are you going to get me to spend that when you look at me like I just walked through a sewer?
Just a thought.

Super-​ultra-​mega high end. If you’re looking for upscale labels, Saks will most likely have whatever it is. Be prepared to drop some serious money if you plan on shopping here. Nice that it’s located right in the Prudential Mall.

I have been in many a Saks store and this has been the only one to win the coveted — snooty people — award. Yeah sure we went in there in shorts and flip flops. Hello! We were on vacay! And everyone we encountered gave us a cold look down the nose air as we walked through looking at things.
They had a good selection of merchandise but it felt like they were pandering to the old rich with a great deal of it. I wandered through the contemporary section and couldn’t find anything I really liked.
But when we went to the shoe department (and I have a mad collection of shoes; a lot bought at Saks) that tore it. Walked in 3 people chatting in the back just turned around and one asked could they help. I said nope just looking and they went right back to chatting.
Saks first service? Where? Not here!