Papa John’s Pizza

I ordered Papa John’s pizza (pick-​up) for the first time today, and when I got home, realized I’d lost my wallet. I called the store (971 Tremont St., Boston, MA) and they offered to go outside and look for it. When they didn’t find it, I started getting ready to head back over there to look myself (after having a few bites of the pizza!), when the doorbell rang. Khalil Robinson, a Papa John’s employee, was hand-​delivering the wallet after finding it just outside the store. Here’s to you, Mr. Robinson. You’ve helped make a repeat customer out of me. Better Ingredients. Better Pizza. Better Service! That’s my Papa John’s experience.

My driver Michael is always speedy and friendly when he delivers. Love earning points and getting free pizza. Get a lot of discounts in the mail too. Awesome!

I like Papa John’s in general, but I had a lot of issues with this one when I ordered from them yesterday. I ordered online a little after 7 using a $ 9 two topping pizza coupon I got in the mail. I was expecting my food to come around 8, but it hadn’t by 8:45 so I called. I asked them about my order and they had no record of it, even though I got a confirmation email. When I said my order number, they didn’t have it in their system even though the address on the order matched their address. They said they’d get my pizza going. I asked for 50% off because I didn’t want to pay full price for something that came 2 hours after I ordered it. They offered to give me a cookie instead, which I didn’t want, and then they offered me a small cheese pizza, which I still didn’t want, but I figured it was the best I was going to get so I took it. Around 9:45, my food still hadn’t come so I called again and they ensured me that my food was on it’s way, sounding annoyed that I had called again to find out why my food hadn’t come after 2 and a half hours. 20 or so minutes later, after around 3 hours, my food finally came. The delivery guy showed up with 3 pizzas and said «I brought you all this» expecting a huge tip. I only had a 20 and when I asked to pay $ 15 (a $ 3 tip) he said he didn’t have any change and again said «I brought you all this» most of which I didn’t want in the first place and the rest of it I wanted at least 2 hours earlier. I eventually just gave him a $ 20 and took my 3 pizzas. Now I’ll be eating pizza for like 4 nights, which I guess isn’t the worst thing in the world, except I didn’t want that much pizza and didn’t want to spend that much money and I didn’t want to be eating dinner at 10. I expected to pay $ 9 plus delivery fee and a couple dollar tip for one large pizza (as the coupon said) and for it to arrive at least within an hour. I probably won’t be ordering from here again, even if I get more coupons. The service is just too disjointed.

Where to begin…
If you read through the reviews on Unilocal you will get the idea that your food will exist in limbo for most of the evening. Frankly, when most of them were written, it was absolutely true and it was for that exact reason that I stopped ordering from this place for years when my food arrived over two hours after it was promised. However, tonight I thought I’d give them another shot when I saw that I had a free pizza in my account due to loyalty points…
So I ordered my thin crust with extra cheese, pepperoni, peppers and onions, light on the sauce and well done. I also picked up their chicken poppers, their chocolate chip cookie and added extra pepperoncini and green packets of their seasoning.
The food arrived on time. The driver was super friendly and polite. The pizza was exactly as I remember it. Not the best, but not the worst. It was tasty and hit the spot. The poppers were disappointing. They used to have chicken strips that were fantastic but I guess they replaced them with these and while they taste similar just aren’t as satisfying as the others were. The cookie was good, can’t go wrong with that. So why only 2 stars… Well they forgot the rest of the order – I only got the two packets that normally come with a large pizza and not the five extra ones that I ordered and there were no extra pepperoncini either.
I’m not surprised. Its happened before from them and a ton of other places that they forget to give you all the extras that you pay for.
So I can’t recommend them totally, but if you are feeling lazy and don’t want a local or fancy pizza from your neighborhood pizzeria, Papa’s might be worth risking an order from.

Their pizzas are good. They have A lot of different types of pizzas that a lot of Pizza shops don’t have. The delivery is average. And sometimes they run out of chicken wings.

This is hands down the worst pizza place I’ve been to. After reading other reviews, I guess I was lucky that I skipped the horrible delivery service. But their actual pizza is HORRENDOUS, the crust tastes nothing like pizza crust. It’s like a spongy piece of flavorless bread. As soon as I tried to pick a slice up, it just fell apart because the crust was too soft. The ingredients (toppings) were not fresh either. I’ve had my share of terrible pizzas back when I had to eat in public grade school cafeterias, but HOLY SHIT compared to this place, the public school cafeteria pizzas were slices of heaven.
Along with the pizza I did order some BBQ wings, they were decent. I’m only giving this place 2 stars instead of 1 because of the wings… they really need to get their shit together cause their pizzas are terrible.
If you’re craving pizza, do yourself a favor and skip this place.

I have been ordering from this place for a year and service has gone from bad to worst. It takes an hour for the pizza to arrive even when I live 5 mins from this place. And once the pizza was not even cut into pieces.

I placed an order online at 2:30 PM with 3:45 PM delivery; I had a 4:00 PM meeting that I needed the order for.
They simply never showed up. I called at 4:15 PM to ask where they were and was told the driver was out with the order. My meeting ended at 5:00 PM and they still hadn’t arrived, and I called to cancel the order.
Don’t waste your time here.

Yayyy Papa John’s! I love you forever.
The restaurant physically is really dingy and gross, but their food is still really good. My friend ordered a pizza and some other stuff for our small group, and we just walked like 200 feet to pick it up 30 minutes later. Piping hot and yummy, it was a nice meal on a rainy Friday night. The workers were pretty nice too. I’ll take the shoddy shop with good pizza over a gross Dominoes any day.

This is a solid 2.5÷5 star establishment. Fresh ingredients? My ass.
If you’re craving Domino’s but desire your garlic on the side (and in a soupy consistency mixed with butter), this is your spot.

First off, I love Papa Johns. It’s always my delivery pizza of choice.
That being said, this location is absolutely terrible.
A friend and I ordered two pizzas. An hour later, we called. They responded the pizza was on it’s way. 45 minutes go by, we call again. They respond the pizza is on it’s way. 45 minutes go by, they claim the pizzas been delivered. Um?
Apparently, they delivered the pizza to the wrong apartment. Thanks.
Pizzas arrived 3 ½ hours late cold. Papa, you let me down.

I won a free pizza from the Superbowl coin toss. I ordered a half mushroom half bacon thin crust. I don’t think they even started on my pizza because when I got there I had to wait an additional 20 minutes. When I asked for plates, they said they ran out. And I didn’t get garlic dipping sauce!

Run for your life!
Trust Unilocal,it does not lie. Too bad I failed to check Mr. Unilocal before giving this place a chance…
This store is a nightmare, and I’m certain the management doesn’t even care. The last time I ordered, I was quoted 30 minutes. It took over 75 minutes, and the driver called me and said he was on his way and would be there in one minute, so I went downstairs and waited for 15 minutes for him!
So I called the store and said that I was upset that my time was quoted all incorrectly. No apologies, but they said they’d give me a free pizza next time. So tonight was the next time. I call in the order, they say 45 minutes, and the girl couldn’t feign interest in taking my order or speaking up and speaking clearly. After 70 minutes I call to see where my pizza is… then I’m told they had my phone number wrong and the driver just got back to the store. This is annoying because the woman REPEATED it back to me after I corrected the number for her 3 times.
I spoke with a manager, she didn’t bother to apologize. So much for trying to continue my patronage to the pizza company that supplied me food in college back in Pittsburgh years ago. What a joke.
Since I was already 80 minutes into waiting for dinner, I made some pasta. Sigh. And NO, lady on the phone, I don’t want you to send that cold pizza back to my apartment.
BONUS SPECIAL: The people who work here don’t know what «goodbye» is, before they hang up. THEY JUST HANG UP ON YOU, it doesn’t MATTER if you’re in the middle of a sentence.
Oh, and two hours after I initially order, after I told them to FORGET IT, I just get a call now on my cell phone, AFTER I AM DONE WITH MY PASTA AND AS I AM WRITING THIS REVIEW telling me they’re downstairs and do I want my free pizza! I can’t make this up! Of course my answer is no, they might have pulled one of those antics that you saw in Road Trip when he didn’t want powdered sugar on his french toast! No thank you!

Ordered a pizza from here. Saturday 11:15 AM. ZERO reason for them to be busy.
I get an email that says 30 – 40 minutes.
70 minutes later, I call in and tell them I’m looking for my pizza. They don’t even ask who I am.
«It will be there shortly.»
*CLICK*
30 minutes later, I call in again.
PJ: «I just called the driver. He’s on Beacon St. He got caught in traffic.»
Me: «He got caught in traffic for over an hour driving 1 mile on Saturday at noon?»
PJ: «Yes.»
Me: *laughing hysterically*
PJ: «He did!»
I hang up. Delivery driver finally arrives.
But she doesn’t have a pen and tells me she can’t give me the pizza without me signing. Okay… isn’t it YOUR JOB to have a pen? So instead of her going back to her car, I have to go back to my apartment and get a pen and come back out.
I finally go in, hoping to enjoy my pizza and this is what my ICE COLD pizza looks like…
Are you kidding me?

Do yourself a favor and walk over to Good Eats or Kennedy’s Fried Chicken if you need a fast meal.
Ignoring all the bullshit with deliveries, awful customer service, and the idiot idea that every time I want pizza I want to order it by phone, a restaurants saving grace is the quality of their food.
Despite all of their commercials, Papa John’s does not have good food. Plain and simple, do not eat here.

So Friday afternoon around 530 I was starving… and there is Papa Johns… YUM …right… WRONG
Me and my friend go in and I order breadsticks, and we were pumped because it smelled really good in there. They said ten minutes… twenty minutes later I get my breadsticks…
I go home and open them up… and I see about 10… all different sizes… plain pieces of cooked DOUGH. Like literally it was just dough. no seasonings… nothing. they rolled up dough and put it in the over. They have me a side of «pizza» sauce… but come on…
Its Monday and I’m still bitter about this. Papa Johns… STEP UP YOUR BREADSTICK GAME!

I was pretty stoked to see that my fave pizza place from my college days was conveniently located within delivery distance to my grad school apartment… garlic dipping sauce is a must for my pizza consumption!
I’ve ordered delivery from here a number of times for group gatherings at my house… which is great with the online ordering and specials (any 2 larges for $ 20? done), but my beef is with the delivery people themselves. The last two times they have called me from their car to tell me they are here. The first time this happened, I just said «OK» and gathered my money and waited inside the door. After a few minutes, I realized that the delivery man expected me to walk out into the street to come get my pizza from his car. Come on, dude, I paid for delivery to my apartment, not to a car idling two doors down from my apartment.
So this last weekend when he told me he was here, I just said «Great, I’ll see you at the front door!» because if I don’t train them, who will?

Like every other unhappy customer of this particular location, I was forced to deal with the absurdity that is their customer service. While the pizza came in the guaranteed 30 – 40 minute span, the driver gave me sass like no other when he called me up in my apartment to notify me of his being here. Once I’d come down from my apartment, I’d noticed he was waiting for me. Outside. In his car. Excuse me? If I wanted to go outside and pick up my pizza from you, I would have ordered carry out.
Overall, my low, low rating is based on their poor service, rather than Papa Johns pizza itself — although, as others have said, this location is incredibly skimpy on its toppings.

Shitty ingredients.
Shitty Pizza.
Papa John’s.

Words cannot begin to describe how atrociously bad this place is. Cliff notes:
–placed an order for 4 pizzas online at 8 pm for the Superbowl and received an estimation of 90 minutes for the delivery time
–10 pm came around after the Superbowl had ALREADY ENDED, called in and was told that the pizzas would arrive shortly
–11:30 pm and still no pizza, just excuses from incompetent employees and a petty offer of a free large pizza upon the next visit
Simply put, a disease-​ridden whorehouse would be a better use of real estate that this branch of Papa John’s — at least the staff there has some understanding of customer satisfaction.
Avoid this poor excuse for a pizza joint like the plague.
P. S. — I got New York Pizza down on Mass Ave afterward and the wait time for that? 60 seconds XD