Ocb Optical

This is the Wal Mart of eye care. They are extremely disorganized and you will typically wait 3 – 4 hours for your first appointment with a specialist. They cater to several high-​profile patients, such as members of the Red Sox, the Patriots, and local celebrities. The rest of their patients don’t matter to them. Fill out a Patient Satisfaction Survey– I’m sure these get forwarded directly to the circular file. Complain about the ridiculous parking rates– it’s not like they will do anything about it. They haven’t for 30 years.
The concierge/​front desk area is set up like on off-​track betting parlor. The staff are over-​worked and underpaid, and it’s amazing there are no incidents of employees going postal from having to deal with such dissatisfied patients! Perhaps that’s because they’re just waiting for their retirement benefits to kick in. And that is only if there’s anyone who’s not busy socializing or surfing the web to actually help you. Try to go on a day when the computers are actually working… So far none of the days ending in «Y» have fit this criteria.
You would be better off letting your eye fall out than coming to this office. They spend more on magazine subscriptions than they do implementing useful and efficient methods and technology. Try Mass Eye and Ear Infirmary– they’re right down the street and it’s a lot less like a sweat shop.
There should be an option for zero stars. A dismal black hole would be much more appropriate.
***EDIT: They actually had the gall to attempt to censor my posting here to prevent other people from reading how poorly run and generally wretched the service is! Why would a health care practice stoop so low? Because they are completely apathetic toward the general, middle-​class public. The few doctors who are genuinely compassionate usually end up leaving (including my previous doctor), because there is no room for generosity or kindness in their practice.
Yes, they will schedule an appointment for you if you have money. If you are among the many who have no medical insurance which covers ophthalmic injuries or general care, they do not work with you in the slightest. Their billing department is one of the worst in the field of health care, and I am not the only person who has had continuous problems with their billing. They selectively decide which health practices to follow, and despite scheduling NUMEROUS appointments for people who do not speak English as a native language, they will NOT provide an interpreter! They will, however, get the lowest paid bilingual staff to try to fill in– can you say liability?!
Please, please, PLEASE don’t go here! They are FAR more overpriced than many of the other eye facilities, and you get far less personal care and treatment. There are multiple incidents of lost charts, missing documentation, and just the other day I heard of a technician damaging a cornea SEVERELY because they didn’t know how to take proper measurements of the eye. Thus proving that they are more concerned about their bottom line than the care of their patients. If I wanted this kind of care, I’d stick to pouring battery fluid in my eye!
If you have money and your idea of «top of the line eye care» is spending $ 600 on a pair of Valentino glasses, then you will be in your element. If you are a normal person with bills to pay and an appreciation of your ocular faculties then I implore you to seek alternate sources of eye care.

I have severe eye problems and I am too young to believe that I am legally blind. Anyway this place is the best for serious eye problems, surgery, and regular eye exams. I try to get into MEEI but take them at least half an year to schedule me and OCB can get me into an appt fast. Plus their staff is very friendly and patiently because they got lots of elderly patients there and I feel very comfortable there.