netBlazr

Absolutely 5 star.
— Great price
— Incredibly, incomparable speeds and low latencies
— The Technical support is terrific. Have had to call in a few times, there is no ‘escalation’ process — having to deal with front-​line folks who don’t know anything, and walking through utterly useless scripts — like there is with everyone else. Every time I’ve called in, it’s a been a zero-​wait connection to a technical support staff who _​truly understands_​their systems and networking in general and gives me the answer I need right away. Exceptional.

I’ve been through Comcast and Verizon, and Netblazr leaves them all in the dust in terms of reliable internet speed and customer service. they have an AMAZING customer service, where if there’s any problems, they respond immediately or within a day if the office is closed. I’ve waited a year to see if anything changed before writing a review, but they continue to be consistently helpful and on top of everything. My building is old, so the internet might get funky every once in a while, but they send someone out to check it out ASAP.
BEST internet provider in Boston.

I’ve tried so many internet providers in Boston. Verizon, when I lived in JP, were gruff, rude and expensive. Comcast wasn’t excited to provide service to my current apartment without a landline and/​or cable. I swapped to another ‘net only company, but I might as well have regressed to dial up, my connection was throttled so often.
Enter Netblazr, who were thorough in researching what they could provide to my apartment even before anyone came out. Their customers service is above and beyond expectations– they’ve emailed pointers regarding routers and were happy to recommend a few options when my old one gave up the ghost. I work from home, so I need a dedicated and reliable internet connection. I never would be able to do the work I do without Netblazr!
Great customer service, great speed at a great price.

Corporate with Delphi properties and provide reasonable price of internet for tenants. The customer service is easy to reach and very nice! Recommend it.

Product: faster and more reliable internet than my previous ISP (Comcast)
Price: competitive with the other ISPs I researched, especially given the speed
Service: great on it’s own but absolutely spectacular in comparison to Comcast. When they scheduled my install the tech called at 7:55 to say he was going to be «late» for an 8:00 appointment because he couldn’t find parking. His version of late was at my door at 8:05. I once had Comcast give me a 4 hour window for my appointment and they never showed up. The netBlazr tech was tidy, fast, and walked me through the whole process. I had issues with my internet once and I got a live human in Boston on the phone immediately who helped me solve the problem over the course of a few calls/​e-​mails. Their monthly billing is automatic so I don’t even have to remember to pay. Their excellent service is what makes me a customer willing to leave a Unilocal review for an ISP.
UPDATE: Internet went out on a Sunday night, I e-​mailed netBlazr and got an immediate response. Issue wasn’t fully resolved so they followed up first thing Monday morning and it was fixed promptly. Can’t tell you how refreshing that type of service is.

Incredibly nice customer service! It was totally worth switching from those jerks at Comcast. The internet works great and I always seem to get the highest speed in the speed range offered, whereas with Comcast I always used to barely get the lowest possible speed they said I would get. Strongly recommend!

I have been with netblazer for almost a year and the service has been very good. I am so happy to be free of comcast and verizon the service could be crap and I would probably still be happy, seriously, netblazer has been great to deal with. The only thing holding them back is the lack of service area. In-​fact, I had wanted to switch to them a couple of years ago and was unable because they weren’t available in my neighborhood. I was so glad they finally expanded and were able to include my building (fortpoint) I’m on the 39.99 plan and while I ‘d prefer it was closer to $ 25, I am so happy to have an alternative. I really wish the folks at netblazer the best of luck and really hope they don’t get gobbled up by one of the huge conglomerates.

Was so sick of the Comcast run around so tried out Netblazr. Customer service has been excellent. Internet service seems great. Glad that we made the switch.

Some contractors doing work on the roof knocked over the dish and I started having internet trouble last night. I have a pretty busy schedule and netblazr was able to send over an independent technician who worked from 9:50 — 11:00 PM just now. I am lobbying for them to get their services into Southie where I will be moving to in a couple of months.
Amazing customer service on top of an amazing product.

Fantastic service! I got rid of Verizon DSL who has spotty infrastructure issues in downtown Boston recently.
I found NetBlazr on Unilocal and reached out via e-​mail. This started a series of correspondence between a NetBlazr associate who now know by name (and vice versa). I brought NetBlazr to the building’s management and the board of trustees. NetBlazr coordinated with the building for feasibility of service without much need for me to push things along.
Next thing I know, we have a great consistent service provider in my condo. Speeds are consistent and fast. Symmetrical upload/​download speeds (this is a residential plan mind you)! We are now enjoying 3 — 4 times the speed we used to get on Verizon DSL. No contract nor termination fees.
Customer service is personal and efficient. Service provided surpasses expectations. I’d recommend switching.

Basically, all of the other reviews are accurate, and as you can tell they are all fantastic. The speed is higher than advertised, I get 17up which is unheard of. Fios and RCN were unavailable in my area so I was forced to use Comcast. As everyone knows, they’re just so incredibly difficult.
I now have netblazr and I’m never looking back. Like a new band you discover at a local bar, I hope they don’t become famous, sell-​out, and become like Comcast !!

I am finally free of dealing with Comcast with their horrible customer service and ridiculous pricing for existing customers!
I switched to NetBlazr and so far my experience has been wonderful and not to mention nice people to deal with.
Free your self from Comcast and join these guys. they are an excellent alternative.

Delighted to discover Netblazr and cut the Comcast cable. My high speed service has been up & running flawlessly for a couple of months now at much better than advertised speeds. HD & Audio streaming and VOIP all work perfectly.
Installation was quick & professional. They went out of their way to keep the cabling unobtrusive and the antenna out of sight — we are a fussy condo in a fussy area.
If you can receive a decent signal during the survey, don’t hesitate, it just works. Extremely highly recommended. I wish the venture every success.

Today I am free of Verizon! I suffered enough with the poor quality of Verizon. Multiple 90 minute phone calls with no results. A recent visit by a Verizon tech to my house, «All fixed. Found the short.» NOT!
Found netBlazr on Unilocal.Had a flawless install today. Two highly skilled individuals worked together and completed the installation. They even cleaned up unneeded wires behind my sofa. All of the speed tests today have exceed 10mbps (some near 18!) With Verizon, I’d get under 3mbps. Plus they are $ 7/​month cheaper. There are two other costs. You need to buy your router, I use an Apple Extreme. You need to pay $ 199 for install.
All worth it because I AM FREE!!!

We hooked our new apartment up to Netblazr services at the beginning of the month and they have been great so far. Steven and his team are excellent — I’ve gotten to speak to a real person each time I’ve needed to, and they were very flexible working around some credit card issues I was having.
We’ve had zero connectivity problems thus far and have enjoyed flawlessly streaming music and HD movies on Netflix. That’s more than I can say for our old Verizon connection which was more expensive too!
If you live within their coverage area, go with Netblazr!

I have a small apartment building I manage and operate an office from in the South End. I have used DSL, unhappily, and did not want to switch to Xfinity/​comcast having been a customer before. Before hearing about Netblazr I did not know there were other options. Now that I am a customer I would like them to expand coverage to where I live. This is a great product, with excellent service delivery from a very qualified, and innovative provider. Today my internet speeds are 10 times higher than with DSL, at the farthest location from the modem.
Initially I was uneasy with a service delivery that was unfamiliar, and used technology new to me. Furthermore I did not want another vendor creating unsightly cabling disasters typical of installations routinely performed by Xfinity/​Comcast. Lastly, I have a lot of experience being on hold with Xfinity, and Verizon and wondered who I could call when there were connectivity problems.
These concerns evaporated when I met Jim and his team. Their level of thoughtfulness and problem solving abilities are can not be compared to the other isp providers and are far superior. They were able to schedule the installation for the day after our meeting, and they created a distribution solution that far exceeded my expectations. Furthermore I have not had to call them once, with a service interruption or to walk me through a trouble shooting process.
Netblazr is an excellent ISP provider and I am a customer.

I have been around the block with ISPs in the South End over the years — DSL and Comcast cable most recently. I got a flyer on my door from neBazr during one of my three-​visits-​to-​get-​it-​fixed Comcast loops. I have made the switch and turned off my Comcast cable today for good. The netBlazr team did a great job during the blizzard conditions on my roof a couple weeks ago. The inside work for wire management through a master bedroom closet was clean and quick. Happy with the work.

Great Service! Great Price! If there is ever an issue (and the issue is usually user error) you can always get a REAL person on the phone.
I have not noticed any decrease in speed when surfing or streaming since I left Comcast.

I worked with Netblazr to provide internet access to our small non profit organization, the Castle Square Tenants Organization. Working with Brough and Jim was a great experience. Because of the infrastructure of our building, we had a tough time getting a wireless connection to our office, but Brough kept following up with us, thinking of new, creative solutions. Now we have a reliable Netblazr connection, and since affordable internet is crucial to a small organization like ours, we are very appreciative of the service that Netblazr provides to us.

When I first moved to Boston in August, I of course was searching around for an ISP, looking to avoid Comcast like the plague after (predictably) mediocre service. I stumbled across NetBlazr and gave Jim a call, and he came out shortly thereafter to install a non-​intrusive antenna on my roof. After taking a few measurements to confirm I was within the coverage area, he stuck the thing on my chimney and went on his way; could not have been easier.
Well, a few months into the service and I can say that it’s worked flawlessly so far. The basic service offering has been more than adequate for my needs, and so far I haven’t experienced any outages or disruptions. The price is completely reasonable for what you receive, the service has been rock solid, and getting in touch with the people at the company is easy. They even called me to see if everything is working! These are people in a small company who care about the quality of their service.
From what I understand, they keep expanding their coverage area, too. I would say that you owe it to yourself to take a look at NetBlazr if you’re in their coverage area, particularly if you’re just looking for an inexpensive ISP without having to deal with asinine cable and phone bundling. Very happy with my service so far!