NCL Norwgian Curise Line

To anyone considering taking a cruise using Norwegian Cruise Lines:
About a year ago, I wanted to do something nice for my mother. My sister and I talked about it and we decided that we wanted to take our mother on a cruise. For her 50^th birthday, I sent her and my aunt, but this time we wanted to all go together as a family. We got the balcony suite and paid for the unlimited drinks package. The cruise was set for October 23^rd-​October 30^th. For those of you playing the home game, not only did my aunt pass away on October 18^th, but my mom, one of the people GOING ON THE CRUISE died due to cancer related complications on the 21^st. It is now December 17^th. I have been fighting with these people for two months, and they still refuse to give me ANY money back. They have told me more than once that I should have gotten the insurance, and since I didn’t, I was shit out of luck. As I type this, I have been trying to get them on the phone for about an hour. Three times in a row, I waited on hold and as soon as I got someone on the phone and explained the situation, they put me on hold and after waiting for a few minutes, we were «disconnected». I am so disappointed with this company right now.

Please understand that this is not a luxury cruise, but that being said it is a good take. There are a few negatives mostly because of the size of the ship… mainly the crowds at the pool (they should have 2) and the cafeteria like garden café. We were in a suite that gave us some extra privileges such as priority boarding, some dining bonuses, plus other extra niceties. The food in the main dining rooms was really good as it was in the *Steak, *Japanese and *Italian restaurants…*be prepared to pay extra for these. I would not recommend the Chinese restaurant. All the music on board was excellent with many varied places to sit and listen. The shows were top notch. I don’t think it is necessary to book tours in advance as you can get hooked up with any one of them off the ship. Very easy to take the 25 minute ferry into Hamilton which is certainly worth seeing. Lot’s of choices of transportation to beaches from buses to private taxis. I would recommend this cruise for families… not sure about couples traveling alone unless it is before or after summer vacation. All in all a very nice cruise, well appointed ship with a trained friendly staff.

I just returned from a cruise from Boston to Bermuda on NCL. This was my first cruise but after cruising with NCL I am sure I will cruise with them again. The service we received was fantastic from the start. The booking and check-​in were smooth and easy. Our room was ready right away for the time we chose to check-​in and our bags arrived very shortly thereafter. We stayed in room 9718 and I want to mention this because our housekeeper was great but unfortunately I can’t remember his name but I must say he remembered ours and we were always greeted with a smile and a big warm hello. He was available at all times to make sure any possible need we had was met. The room was cleaned early every day always turned down for us.
The activities available are great, I can’t possibly say enough about Andre the Asst. Cruise director. He conducted a lot of the activities we chose to participate in and by the end of the cruise we were picking activities to go to because of his fun personality. The trivia games he came up with were so much fun (my fave was Friends) and even some of the ones I didn’t know anything about I attended just because he made it such a great time. All of game shows, bingo and trivia were fantastic but make sure you attend «The Perfect Couple», I won’t get into detail because it is definitely NOT what you are thinking it is and I do not want to ruin it if you don’t know what to expect but when I left my cheeks hurt from laughing so hard.
The Spinnaker Lounge is a great place to enjoy drinks at almost anytime whether participating in the current activity or not. The service we received in the Lounge was nothing short of perfect. Award Rei was friendly, attentive and helpful with any questions we could possibly have had. Award was a reason we kept coming back to the lounge Rakesh our bartender made great drinks and gave us friendly service with a smile at all times but all and all the entire staff in this lounge was just great and like I said kept us coming back.
We spent a lot of time in the casino while on the ship when we were not participating in Andre’s activities and whether winning or loosing we kept going back because we also loved the staff there. Tara, one of their great dealers was great, she was friendly, knew all the games she worked on and even provided us with a tune or two with her beautiful voice. I have been in casinos where you could brew your own beer to get it quicker, but not here. We found the waitstaff in the casino to also be fantastic but I have to specially mention Ana. She was so attentive and friendly and I always around when we needed anything! (I truly don’t think some of this staff on this entire ship sleeps because they were always around for anything we needed)
The food all around is exactly what it claims to be. If you go to the buffet, you get buffet food. If you go to the Blue Lagoon, you get comfort food as promised (this place is a gem if you find yourself hungry in the wee hours of the morning). For the most part if you pay the extra for the upscale dinners, you get more of an upscale experience. Moderno was delicious and the service was great there, worth the cover charge in my opinion but be sure to go in there with a hearty appetite as the food will just keep coming. The Venetian is probably the exception where although included it felt much more upscale and both the food and service were more on the level of one of the more upscale choices. The one negative I have to include (but not worth taking a star from the entire cruise itself) Cagneys, if you want to go, book far in advance, we had about two dinner times to choose from for the entire week and we did book early in the cruise. The steak was good, not really all that great. If you think you are going to get Capital Grill, Ruth Chris, Morton’s, etc caliber, this is just not the case. We were seated in a table that felt like we were in the kitchen and yet still could not get a drink. I felt the waiters only catered to the bigger parties for some reason and just kept walking by us. The service here was a big disappointment after the service we had been receiving all week. I will not bother on my next cruise.
Overall the boat is kept very clean. The pool is a bit crowded but you have to expect that if you pick a boat that only has one pool. For us this was not important, we just choose to enjoy the beaches in Bermuda instead of sitting by the pool. We did go up to the pool to have some cocktails and listen to live music a few times and the waitstaff & bartenders work their butts off to get you what you want as quick as possible in a crowded area.
Thanks to Norwegian Cruise Line and their wonderful staff for making our first cruise a great and memorable experience. We can’t wait to book our next cruise and we hope we are lucky enough to have some of the same smiling friendly faces we had on this cruise.

We went on a large family trip out of Boston so this was a good bet for a relaxing trip and a way for us all to spend time together. It’s a shame that the service on the ship was so terrible– it put a damper on an otherwise great trip. I agree with all of the comments about really slow bar service, lack of pool service, rushed and untrained wait staff, etc. It seemed like the majority of the staff was not trained to do their job, nevermind provide good customer service. Except for a small few who appeared to like their job, most had their heads down, didn’t greet or acknowledge you and barked orders on how lines should be formed, etc. The freestyle cruising that is touted as the best thing ever on NCL was also difficult. Our group could only eat at 9PM each night and then we were rushed out the door because the restaurant staff wanted to leave at 10. Even smaller groups seemed to have a problem unless they made all of their reservations online before arriving on the ship. How is that «freestyle» cruising? I could go on an on about the ceiling and light that caved in on my parents balcony, the large piece of equipment that broke, keeping us in port another day, etc. but you get the point. I filled out the survey that Norwegian sent me with all of this information in the hope that they would respond so I wouldnt need to go to Unilocal with my concerns but the only thing that I have received from Norwegian since my survey has been offers to cruise with them again. No thanks…

Recently cruised on the Dawn 6÷26−7÷3 with great disappointment. I could probably write 3 pages on our vacation of great memories, unfortunately not good ones. To sum it up, the bar staff took forever, the wait staff was VERY ride, my friends bathroom over flowed twice (once at 1am), my fire alarm went off 5 times during the week during the night, room cleaner walked in my room 3 times when do not disturb sign was clearly displayed, there was mold on the tiles in/​around the pool, and on the ladder rungs. The head staff, entertainment, and food were great… but I would leave 0 stars if I could. This was my 11^th cruise on multiple cruise lines and by far the worse. The only draw to this was it sailed out of Boston, I’ll spend the extra $ to sail out of Florida ports again in the future. * If I was NCL President I would have staff member Aimee Budrait removed immediately. No manners, awful service, no personality, and very rude. She shouldn’t even be a waitress at McDonald’s!

I just came back from traveling to Bermuda with Norwegian Dawn and I must say that I am disappointed with their customer service and services in general when I compare it to the cruise with the Breakaway that I traveled to the Bahamas last year. The front desk crew was unhelpful and sometimes rude. Does not make you feel welcomed. The housekeeping unit was excellent, kept the place clean and spotless.

I LOVE Norwegian Cruise Line because
NCL treats their guests like they are FAMILY!
From now on, I ONLY «Cruise Like A Norwegian.»
Their customer service is SO much better
than any other cruise line: they offer activities for
all ages at all hours of every day of every cruise.
Celebrating a birthday, anniversary… or want to propose?
NCL will help you do it right… just call customer service.
I felt like ROYALTY, for the first time on any vacation,
when they decorated my room in rose petals & chocolates.
Daily breakfast in the «specialty» restaurant was my favorite perk.
The NCL staff made this VACATION UNFORGETABLE…
I feel like part of their family and can’t wait to visit them all again.
THE DEAL: The more you cruise with Norwegian Cruise Line,
the more POINTS you earn toward FREE STUFFon NCL:
private social events, free food & drinks, and cabin upgrades!