Mr Perfection

Brought my car to the parking garage location for «the vp» to do interior and exterior with shampoo of upholstery and carpets and I could not be happier. They did such an amazing job! I had a ton of road salt stains and all of them were gone. They also reinstalled my leather seat covers when they were done. I was impressed and would come here again. Highly recommend.

These people are idiots.
I showed up on time, and a very friendly car detailer tells me that my car would be ready between 3pm and 4pm, and that he would call me when it was. There was some chance, he said, that the car would be ready after 4pm, because this business also does detailing for the monthly parkers, and they take priority. But, he assured me that he would most likely finish by 4pm, and that he would definitely call me by that time.
3pm rolls around, no call. Nor at 330. No call by 400. At 430, I decide to go to the place I dropped off my car and see when things would wrap up. The detailing guy has obviously left for the day. My car is there, and it looks like it’s been detailed, but no guy. No sign of my key either.
I go up to the ground level, because there is no cell service two floors down, and I call the main number of Mr. Perfection. No one is there. I leave a message. Fortunately, I have a spare key with me, so I can drive home.
They call the next day maybe between 11am and noon, and I tell them the sad story. I ask to speak to the owner. The owner is «with his family» and will not be able to speak to me before Friday (this is Tuesday). How do I get my car key back? They tell me to go to the building’s parking office and pick it up. I’m in the suburbs, so this is a preposterous suggestion. I tell them that a company with good customer service would drive the key out to me. Mediocre customer service — they would put it in the mail. Bad customer service — none of the above. They opt for the second choice, mail.
Today is Friday, and they haven’t called, so I call them. The owner is still not available, but I can speak to the lady answering the phone, as on Tuesday. No, they will not give me the refund I asked for, and my key is being mailed to me «as we speak», (three days after I asked them to mail it back). By the way, I’m also out $ 27 for parking.
Furthermore, the receptionist lady tells me that there is a sign saying that keys can be obtained from the parking office, (perhaps the sign was under someone else’s car). And that the detailing guy often doesn’t call customers. She actually said that.
So writing this review is the only satisfaction I will get from this incident. Stay away from these people.

Bought a Groupon and it took many attempts to get an appointment. Once I did, I visited the one located at 100 Clarendon Street. You have to park on the second floor write your credit card info on an envelope and leave it with the garage attendant. When I came back to get my car it looked good. But, they don’t tell you that you are fully responsible for the parking charges, which totaled $ 35.00.
On the same day that I got my car detailed, my card was used to book a flight from Boston to NY by a MISS Jeffrey Hawkins. Yes, you read that right, MISS. I called Mr. Perfection and asked if someone named Jeffrey Hawkins worked there. I was told that a Jeffrey worked there, but his last name wasn’t Hawkins. The woman would not verify the last name.
It could all be a coincidence. But, in lieu of numerous negative reviews claiming they’re unprofessional, I’m not really sure. Now, with the price of the Groupon, the parking and the fraudulent charges, I’m out almost $ 700.00
Your car will look good, if you can get an appointment.

Bought a groupon, but after leaving three voicemails with NO response we gave up. Avoid at all costs, not worth the hassle.

I bought a Groupon for Mr. Perfection. I have tried several times to set up an appointment, and they have not even called back. The Groupon expires in 3 days, and I don’t really expect a response at this point. I am going to ask Groupon to refund my money.

Brought my car here for a detail and wash with a groupon that I had purchased. I had an 8:00am appointment and was a bit turned off by the place when the first employee didn’t arrive until 8:20. Anyway, I gave my keys to an employee, he told me to return in 4 hours.
WHen I came back to pick up my baby, my car looked amazing! It looked just as good if not better than when I bought it a little over a year ago! I had gotten paint on my steering wheel almost a year ago and I tried several products to get it off, never could, and Mr. Perfection removed all of the paint from my steering wheel. My radio was coming in and out, the crew at Mr. Perfection blew out the vents and vacuumed the vents and voila, my radio works like new.
I am definitely a fan, I will be returning. The only reason they didn’t get 5 stars is because they made me wait 20 minutes and I’m hella impatient :-/

Don’t get your car detailed at Mr. Perfection — I purchased a Groupon for them a month ago and have tried numerous times to call and make an appt — I only get a voicemail system, and no one has returned my calls. What service!

Excellent car detailing in the Motor Mart Garage. Car comes back perfect. Reasonably priced. Staff/​owners are very accommodating and caring. No need to make an appointment and just drop off car first thing in the morning. Located on third floor.