Metro Credit Union

I go there to pay my wifes loan and the loan was good deal when she got it. But most of the time I go into this branch I feel like I got loan from people working in there, customer service is the worst. This is not the place where you want to ask questions. Usually people working at the bank are very nice. In US customer service in most places is the Best. Thanks for the loan anyways.

I’m not interested in working with larger banks because they don’t hold the same values I do. My sense about Metro is that they do share many of my values, which is why I have personal and business accounts with them for now. But the sacrifice for doing business with them though is that it’s a small shop in terms of support. For example they recently updated their online software and in a clunky rollout required folks to re-​establish all their ebills. In the process of doing that I had a temporary issue with Bank of America. I also ended up with an issue for 3 accounts I have with Eastern Bank. Prior to the software change I was exclusively getting statements for my Eastern Accounts via ebill at Metro online bill pay. After the upgrade, now 5 mos. later and still no resolution from support, and no commitment to resolve the issue. Also their new iOS app no longer allows multiple account logins. So if you use a personal account login, you can’t switch to a different login for your business unless you uninstall and reinstall the app. And you can’t deposit business account checks remotely via the app. You can’t get financing on a salvage titled vehicle. Before long these kinds of difficulties call into whether shared values is enough of a reason to keep banking with an institution.

One of the best decisions I’ve ever made was to lose my stressful «big bank» accounts. Sure, the ATMs were convenient because they were everywhere, but I’m sure my blood pressure rose fifty points over the course of my membership with a certain popular American bank.
I wish I had joined Metro sooner, because not only did I gain a happier banking experience, but — I didn’t lose anything by switching. They have the same services, a recently-​modernized online banking system and you can use virtually any ATM because they refund your fees (although you really should try to use local and «SUM» ATMs, instead of gifting the big banks with those surcharge fees).
Most importantly, their customer service at branches is genuinely friendly and helpful. No more 20-​minute phone calls on hold while listening to Kenny Loggins.
I strongly recommend that people give Metro a try. It’ll probably make you a much happier person.
EDIT: If you’re hesitating because of the «convenience» factor, Metro CU just released a great app that allows you to deposit your checks via phone. Secondly, Metro CU refunds your ATM fees for those days that you have to go to a big bank ATM. So yeah — why are you waiting?

Great service, awesome rates on their savings accounts, and free coffee in the lobby. The staff at this location are friendly enough, but I haven’t been to one of their other branches, so I can’t say how they compare.
One of the great things about banking here is the reward checking account. They’ll refund all of your ATM fees (with no cap, unlike some banks who claim to do the same). They’re not the most up-​to-​date financial institution when it comes to online banking (however, the service will integrate with
, if you’re a fan of it), but I don’t login to do more than check my balance and transfer funds anyway.