Men’s Wearhouse

Very good experience here in getting tuxedos for my wedding. Susie was extremely helpful from beginning to end on the tux rental portion. They had a promotion whereby I got a $ 600 credit toward a suit with the tux rentals, and Mia was very helpful in picking the right one and getting alterations done quickly. Both of them were very communicative and both my tux and suit were ready days before they said they would be.
As a groom, it was also very helpful to allow my groomsmen to pick up and return tuxes at any Men’s Wearhouse.
After a previous poor experience at Joseph A. Bank across the street, and a previous good one with Men’s Wearhouse, the choice was easy. And in the end, MW surpassed my expectations. Bravo.

Nice products at great value! A little pushy on the sales front but not a big deal, staff is friendly and helpful.

Similar to some below, Mia helped me out — and she was fantastic. I ended up coming in with some suits that I bought from a different Men’s Wearhouse location, that just didn’t fit well (embarrassingly I let the associates from the other store convince me that the suits were fitting right, which seems to be a pretty common trend based on some Unilocal reviews at other MW stores). She worked with me to orchestrate an exchange for a smaller size and I couldn’t be happier — the suits fit great just in time for a wedding! She single-​handedly made me go from never wanting to go to MW again to being a happy customer.

I was assisted by Mia, she is awesome! She literally was able to pick exactly what I was looking for. One of the easiest times I’ve had when buying a suit. Would def recommend seeing her if you ever go and try a suit from there.

Inexcusable!
My Boyfriend just left this store in a huff. I don’t have any names to throw around unfortunately, but the salesman I was told was quite helpful helping my guy get a suit. He was also told that the alterations could be done today… awesome!
Granted, my BF went in on the fly w/​some hope that he could buy a new suit that would fit for a job interview tomorrow (a little extra confidence).
However, his joy quickly turned into distraught as he was about to purchase the suit. A manager came toward him and very rudely told him that the alterations could not be done today, in a tone that made my BF feel like a complete idiot for even asking, as he was told by the salesman that it COULD be done today.
Not cool Men’s Wearhouse, not ok at all.
It sounds to me like this manager needs to be shown the door.
If the store owner is reading this, it happened today, Sept 8 in the early afternoon. I’m sure that there are others much better qualified for this job… just saying.

First ever Unilocal review but I really think this needs to go out. I went here yesterday for a groomsman suit. The Sales Rep Derek measure me and asked for the wedding party’s name etc. He then rang me up and said the total was $ 325. The other groomsmen in the wedding told me the suit was half that price. I walked back into the store and asked why it was so much to which Derek responded to «Oh maybe they wedding gets a discount». The wedding did indeed qualify for a 50% DISCOUNT, that Derek seemed to have wanted to keep towards his commission. Just very shady that I actually had to come back in to get the discount I was immediately qualified for. Thankfully the Assistant Manager Mia assisted with me from then on out and took care of it. Just not at all a trustworthy staff. Little do they know I actually wear a suit every day for work so could have become a loyal customer.

Went here to get a suit on the fly since it was going to take J.B. (same company btw) too long to get tailored. The selection is kind of ugly and plain and the tailor didn’t do too great of a job with my pant hems. The salesman was very personable and staff were nice but there were some staff members calling throwing around the «N» word and playing on their phones.

Terrible customer service from the welcome to the not so friendly goodbye. Extra star for the associate in the store who was pleasant and accommodating.
There were 3 people who seemed to be «working.» We were told by the manager he would have someone help us as he was with a customer. 15 minutes later we had to approach her, but non the less we were rudely taken care of by Boran? Not sure if that is her name. Either way, she wanted nothing to do with us, to the point I left the store to get some «air». She was condescending, abrupt, rushed us and we probably would have purchased an 800 $ Tux or suit if she had any kind of concern for why we were in there. Instead, a tux was rented, we aren’t happy about it and we won’t be giving this location any of our money in the future.
Instant mood kill. We were excited for our event.

I went to this Men’s Warehouse after having the most awful experience across the street at the Jos A Banks. I was with my two groomsmen looking for tux rentals for my wedding. The staff at the rental desk were amazing. Within 30 minutes I had tried on one of the basic tuxes they had in trial sizes and decided to go with it. All three of us were fitted, input into the system and paid for in no time. The staff were very helpful and pleasant and I felt confident that in two months time I would have my tux. The day came when my tux was supposed to be ready for pickup and the store had it. I arrived to pick it up and the staff asked if I wanted to try it on, which of course I did. Everything fit perfectly and was included. My groomsmen both has similar experiences. I have gotten suites and shirts from other Men’s Warehouse locations before and had similar customer service success. I highly recommend this location for your tux rental needs.

Very friendly and profesional staff. Robert is great! I’ve been multiple times and have never experienced the pushy sales people other reviews mentioned.
It is a small store front compared to others but they can have suits shipped from around the city if you know what your looking for.
Sales are great! Seems like every month they have a BOGO

Compared to other MW stores, this one is small, cramped, and kind of messy. The staff are all very nice but a bit too sales-​y. We did our wedding suit rentals here and didn’t have an issue with the rentals. They did fail to ship a new suit my husband had ordered on time and as promised, so we had to go to another MW store that was able to process the return and fix the problem. MW is an overall good company… I would just avoid this location if possible.

horrible customer service. I went here for a suit as part of a friends wedding. first thing I noticed is that all the employees seem to be pushing you very hard into sales and then fighting with each other to get the commission or sale on their account. Not professional but not the worst thing. what I found less tolerable was being treated like a child and being spoken to in an unbelievably condescending manner. the manager Mia was openly rude and had one of the worst sales personalities I’ve seen. she may have been having a bad day, but it’s no excuse for terrible service
I think when the employees get an order for a wedding they are selling at a discount and feel entitled to treat you poorly, due to the fact that they think you have no other choice than to by a terribly made «wedding» suit.
run, run anywhere but here. and if you need to go to a mens wearhouse do yourself a favor and pick downtown or Cambridge it will save you some stress

Everyone that works here is really great. I’ve been here two or three times for tux rentals and had my wedding party get their tuxes from here. Nothing to complain about at all! Come to think of it… Also got a suit here, (full disclosure it was ge because of wedding tux rental). The fitting was seamless, the tailoring came out gay, and to this day it is one of my favorite suits. Would I go here for anything other than a tux? Not likely, but all the same, they do what they do very well.

I bought a suit here last week and want to compliment the salesman, Alex Haney (I believe), on providing very good customer service. He was able to find a suit fairly close to my requested price point, and was able to get the tailor to do the alterations fairly quickly, so I was able to walk out of the store with the suit a couple of hours after purchasing it.
No complaints with the salesman, but the pants needed to go back for additional alterations twice after the initial alteration. The tailor seemed reticent to bring the cuffs up as high as requested.

This was by far the most difficult experience I had when planning our wedding. The two stars are for the suits, because I did really like them, but I’ve never had so many problems!
First we paid for all the guy’s suits and then had them shipped out. They shipped some to the wrong locations or so I thought. So I had to go back and work for over an hour with other employees to see if they were in the right place because the original person was on vacation. After all that she came back and said they were in the right place.
Then we had all the guys pick them up around the country and there was just always a problem. In the end, everyone had suits and they looked great, but I couldn’t imagine more of a headache!

Yes, the salespeople at Men’s Wearhouse seem to be on the pushy side. However, I have to say, the lady that was helping my fiancé pick out his tuxedo for the wedding, Nicole, was incredibly helpful with her suggestions on styles and colors, and had him try on many combinations. So if you are getting a tux here — ask for her!

Per my girlfriend’s instructions, I needed a couple new suits as the two I owed were grossly out of date. Pleated pants, a bit on the baggy side and 3 button large lapels — yeah, I was a looker. WIth wedding season coming up full throttle, I went in and got a few more suits to extend my wardrobe. I owned a couple dark ones, and so a couple year-​round colors were in order.
I was assisted by Alex the Assistant Manager and honestly, he was fairly helpful with my purchases. He spoke to me, actually looked me in the eyes and worked with my budget and style (or my girlfriend’s style). They had a buy one get one free thing going on so i hit them hard. I picked out 2 good looking suits and I saw a third that my girlfriend liked. Alex was nice and gave me ½ the 3^rd suit too — I think he was being nice or wanted to close the sale.
So I got 3. I was fitted by the funny tailor who i swear lives in the basement. Every time they call a tailor, some white haired immigrant comes running up from below — kinda funny. But I was fitted no problem, paid and left.
I came back a week later to try them on to see how the fitting went. They looked okay. 2 of the 3 needed a bit more work, so I left them for another week to get tailored again. Word of advice, come here for the suits themselves (the cloth) and go else where for the tailoring.
Alex was good, a bit pricey, but overall, i’ll come back again to the WH.

Another reviewer wrote «ugh.»
Yeah that pretty much sums it up. I went here the other day with a friend who needed to buy a tie. Turns out they had buy one get one free. One salesman, I think his name was Louis, was awesome. Super helpful, great eye for color, etc. We got a little sad and nervous when he ran off to help someone else.
Because the 2 other people we dealt with — a man who hardly talked to my friend and just seemed to communicate using raised eyebrows and vague hand gestures (waves, reaching out his hand) and a girl (I doubt she was more than 20) who also seemed well-​versed on the eyebrow language of why-​the-​hell-​are-​you-​talking-​to-​me-​leave-​me-​alone — were so obnoxious, apathetic, and rude.
The girl in particular barely spoke to us when my friend was trying to ask her about tie-​clips and tie-​tacks. When my friend had selected a second tie, the man just stuck out his hand without saying anything. My friend didn’t know why he was sticking out his hand. The girl had already begun to ring us up. So my friend shook the salesman’s hand and thanked him for helping us. The man who then seemed to roll his eyes a little and said «No. Give me the tie.» How are we supposed to know what you want or what you’re doing if you don’t talk to us? And why should we anticipate giving *you* the tie when we were already being run up by someone else?
It would be interesting to see if one could conduct a transaction with the people working in this store without saying anything. Perhaps a complex series of hand gestures, eyebrow raising, nodding, and eye rolling would get through to them.
As we left the store, my friend remarked that it was too bad this was the only decent men’s clothing store that was convenient for him to get to.

I went into the store sunday afternoon around 4pm to get fitted for a tux. I was the only customer there so all of the workers were chit-​chatting amongest each other.
I walk up to the counter and asked the clerk that I am here to get fitted for tux for a wedding in seattle. There was another man, (who seemed to be the manager) sitting at the desk playing with his Ipad. He looked up at me and asked me what I do for work and what i’m doing in boston. In my mind i was like «dude, im just here to getting fitted, i’m not interested in buying a suit»
The clerk took down my measurements, and the entire time, there was another worker «hounding me» walking around with me trying to sell me suits.
Then entire fitting process took 10mins which I thought was really quick. 5 other customers walked in, and the manager was still playing on his Ipad. He didnt even acknowledge the customers. Nice customer service buddy
I finally got done with my tux fitting and was making my way to the exit, and again, the manager stopped me and told me about their sale for the week. He asked me if i wear suits for my job blah blah. At this point, i was really annoyed that they were so intent to selling me a suit.
DONT COME HERE

Regardless of location, Men’s Wearhouse is absolutely fantastic at putting men in suits for a good price. They excel at making first time suit-​buyers feel comfortable, but also do well with suit veterans looking to pad their wardrobe.
I walked into the Boylston location this past weekend and within minutes was greeted warmly by a salesman who immediately inquired as to my needs. It is the level of service that differentiates Men’s Wearhouse from other clothiers of its type (Filene’s or Jos A Bank). I had a very particular goal — a dark, but non-​charcoal or navy suit, with a modern tapered cut.
We found the perfect one within a few minutes, the salesman cut the price practically in half from how it was listed, and since it was sold as suit separates, I got the perfect size without it needing to be tailored.
The salesman then paired the suit with a collection of shirts and ties, which is my favorite part of the MW experience. Feeling so good about my purchase, I picked up a nice shirt and a paisley tie.
Start to finish — 20 minutes. A wonderful 20 minutes. As always.