Massage Envy

The front desk staff was incredibly friendly, welcoming, and informative. I was called in right on time and had Kate– she was wonderful!

Really not a good experience. I came for an hour and a half massage and left very disappointed. My massage therapist was not professional, and the massage room smelled terrible. I would have expected some sort of therapeutic scents or at least a neutral scent — instead it smelled of old food, not sure why. I believe my therapist was sick, as he was coughing and sniffling during the massage. If he was sick, he should not have been working so closely with clients. His phone also rang in the middle of the massage. Overall, it just wasn’t a good setting, massage, or relaxing experience in the very least.

The staff here is amazing! They are so professional, attentive and courteous. I highly recommend this location to anyone who needs a great massage!

This review is specifically for massages with Tyrone — 5 stars! I’ve only ever gotten massages with him, so that’s what I’m basing my review on.
I originally booked an appointment at this location after the Massage Envy close to my house in Cambridge was completely booked that day. I ended up getting a massage from Tyrone and had a great experience. I left at the end of the appointment and got myself a 6-​month membership!
He took time at the beginning of the appointment to ask about past massages, current areas of tension, my preferences, what I like and don’t like in a massage, etc. He’s professional, affable, and takes a creative approach to tailoring everything to whatever is going on that day. I’ve gotten regular massages from others before, and while they’ve been perfectly fine, I’ve always been impressed with how perceptive and versatile Tyrone is. Some days you’ve got a lot of knots and need a lot of pressure, other times you don’t. Some days you just need to lie on the table and zone out, other days you want to ask a lot of questions about what’s being worked on/​what that weird little back muscle is that you didn’t know you even had, etc. He is dedicated to what he does and it shows. I’m a grateful convert and will keep coming back!

Massage Envy is great if you get regular massages. I recommend trying several different therapists until you find the one that works best for you. All the locations in Boston seem to fill up quickly, so I book a couple weeks in advance. If you call around on the same day though, chances are, one of the several locations can get you in.

I’m new to the city and I was in dire need of a massage. My aunt recommended Massage Envy, so I went (despite having preconceived ideas of the place). I was greeted by George, who was so friendly and sweet. He set me up with Ann, which was a perfect match! I signed up for the membership and agreed to come in for weekly massages until my neck/​head tension relives itself. Thanks George and Ann — you both are awesome!!!

I was caught by what I consider to be borderline illegal business practices. I signed and paid for a 12-​month contract which I let run for over 2 years until I cancelled it. I have now been contacted by a debt collector for payment of a cancellation period after my cancellation. I would be happy to pay it if they would let me use all the massages I did not use during the contract period. Their excuse is that you have to have a valid billing account to use the services that you have already paid for. I have paid for them… I should be able to use them. Having not used around 15 massages, I am going to evaluate my options and potentially use the small claims court.

My girlfriend and I booked a couple’s massage at Massage Envy at 211 Berkeley St and requested two female massage therapists. When we arrived, we were informed that one of the female massage therapists was not available so we’d have a male instead. We were then informed that this location could not accommodate a couple’s massage because they could not fit two beds in any of their rooms. We were very disappointed and decided to leave without receiving our massages — the manager on duty agreed not to charge us a cancellation fee.
Please don’t agree to provide services that cannot be provided!

Highly recommend Sasha for massages — 5 stars.
You know how you can tell within seconds whether it’s going to be a good massage or not? I could tell it was going to be incredible with Sasha right away. He used the perfect amount of pressure to relieve my knots. I like a firm/​strong massage and he did a great job. He has a very soothing presence and great energy. Bonus points for using just the right amount of pressure for a pre-​natal massage too!
I took off one star because Massage Envy can be hit or miss depending on the masseuse. The one I tried here before Sasha was not very good. Their front desk receptionists can also be hit or miss — some are totally on top of it, others are more lackadaisical.
It all works once you find the right masseuse though!

I came here after a terrible experience at the Brookline/​Allston (Harvard Ave) location.
This place has excellent customer service– the women at the front desk on Sunday mornings deserve a raise! They remember your name and little details that make it feel like you’re not at some big-​box corporation.
Sheli is also wonderful. The best. I fear the day she moves onto a different spa, because she’s the only reason I purchased a membership. I’ve probably had over 100 massages in my life, and she’s definitely one of the best. She runs late from time-​to-​time, but she has never shorted me time. I always get the full time, and her massages feel like they last forever (in a good way!). She takes the time to listen to my needs and to evaluate my healing neck injury. Her massages are a perfect balance of relaxing and deep healing work.
This place is clean and the price is right. Now, it’s definitely not a luxury spa, but I feel like I’m getting a good deal.

Therapist Nikki provided a great massage and info on the benefits of regular massage therapy. Front Desk team was professional and courteous at Check In and Check out. Excellent experience all around at Massage Envy Back Bay.

Massage Envy Back Bay is conveniently located and has very friendly staff. I had a deep tissue massage with Kema and she was great. I was sore from training and she expertly worked out all of the knots in my back and legs. All at a very reasonable price.

Totally bummed about a recent experience I had at massage envy at 211 Berkeley Street. I scheduled an evening massage for Thursday (of last week) with hopes of unwinding after a long week. From beginning to end, the entire experience was a nightmare.
Given that this was not my first experience at Massage Envy (I’ve been to numerous locations a handful of times– and always THOROUGHLY enjoyed my massages) I’m pretty upset.
As a brief intro– I was given a male masseuse (which was OK’d prior) however I had asked for a basic, medium strength, relaxing massage. This particular male masseuse was SO fast, and seemed to focus on pressure points and «pinpointing» strains if you will. He would jump from section to section without any grace or repeated motion. He used such quick, forceful and starling motions that I was cramped up and tense the entire time. There was not one moment where I was relaxed. He also spent an incredibly unnecessary amount of time massaging my face, and neglected my arms, feet, hands which is usually preferred for a massage. Prior to the massage I added a foot scrub, for an additional ten dollars… It was rubbed off so quickly and forcefully, my feet were left scraped and in pain!
I left feeling incredibly confused, tense, and annoyed. I thought these masseuse’s were professionals?!
I would like to be contacted by a manager at your earliest convenience. Thank you.

The staff was incredibly nice & accomodating — shout out to Stephanie especially! I had no choice but to sign up for the package after getting a massage from Sasha. I crawled in & left walking tall. This is my go to place for massages now. Thank you again to everyone at this location!!!

The entire group of people we encountered were amazing, super friendly, and very helpful and accomodating. The manager on duty «Ty» was amazing in explaining the membership package and the benefits that came with it! The girl that worked on me was beyond amazing. Sherai was on point with everything i needed and more. Will defff be in to see her very often now lol. Nikki was also great from what I heard. She worked on my fiancè and he had nothing but great things to say about her. Thumbs wayyy up from us :)

The staff is friendly and the setting is a great escape from the clamor of Back Bay all around this location. I take an hour out of the office on Mondays to relax. Definitely makes the start of the work week something to look forward to.
I had an issue with some really bad tension in my back, likely due to office work. After the first two deep tissue sessions with Heather, I was pain-​free for the entire week until my next session!

My massage here was pretty good. I have chronic tension in my neck and shoulders and a deep tissue massage is the only thing that helps. I have a regular therapist I go to elsewhere, but needed to see someone sooner than I could get an appointment, so I tried this place.
However, the sales pitch for membership when I checked out was really annoying. I would go back, but can’t see joining and paying a monthly rate.
It would have been helpful for the company’s web site to have a list of their therapists with their training and specialties. (Perhaps this exists, but I couldn’t find it.)

My first experience here was a very pleasant one. The masseuse was very knowledgeable and was able to apply the right amount of pressure and treatment. The ladies at the front desk were very friendly. Since I was referred to by my cousin, I was given the family rate to sign-​up for a monthly membership. I have signed-​up!

Very clean and professional staff! Only issue was with finding a parking spot which is why only 4 stars :(

Excellent massage by Serena! It was my first time coming to massage envy in Boston and I highly recommend it.