Macy’s

Retraining needed! The customer service is horrible! The makeup people is always a hit or miss, but today I waited for over 30mins at the watch section waiting for assistance, i ended up asking for somebody, but if course they was just workers not «macys workers». They eventually looked for somebody for me. The macys staff went to a more «older, professional «customer that just arrived instead of me. I nentioned that i been waiting for a long time, and she said she cant assist me yet. The other staff came to her and told her how long I’ve been waiting for. Then it took her 20mins to try to open the glass! It took anothet staff like then 1 min to open it. No apologies or anything. If i didnt know what i needed, i would’ve walked away. the machine end up not working, and thrme staff didnt even close or tape the box. Didnt ask me anything. I understand that little things happen, but she didnt even attempt to talk to me, make sure i received all the help i needed. No personality, no customer service, nothing!

Tried to buy mattress here on memorial day, nobody was working The mattress section at all. Very difficult to find staff. Store extremely busy, and salespeople didn’t seem interested at all in helping people or answering questions. Not a pleasant shopping experience.

Went to the women shoes department and there was an african american woman working there that was extremely rude to me. She keeps yelling and shouting at me because I asked her to get me a new pair of shoes that I want to buy (Which was her job!). The worst shopping experience I ever had! She has no manners and should not be working there if she does not want to do her job, and being rude to customers and people in general is just unacceptable!!!

Last Saturday I gotten up early to visit the Macy department located in downtown Boston to return I bought online from the fine jewelry section. When I approached the sale women at the fine jewelry section I told I would like make a return. Her name wAs jenelle by the way, she looked up at me with disgusts and responded we just open so come back in 10 to 15 minute to do the return. So I said okay, so I walked around the purse section looking for a bday gift for
My mother. After 15 minute I returned to the fine jewelry counter, the women looked up and said to me hey you come here now. As she was processing my return she became irritated that I still had the ring in its orginal bag and didn’t have it out for her. Then she took a device to test if the stones were real, and then proceeded over to the casing to see if they sold the same
One, though I had the receipt. At the end she process my refund and didn’t apologize for her attitude. After that I went to purchase a purse for my mother, I was not asked if I needed help and when I checked out the three associate was standing around chatting away, when I finally got severed the Women asked me if I wanted to buy it pick it Tomorrow because the family and friend sale didn’t start till Tomorrow. I said no, before I left I asked for a another shopping bag because it was raining. She recluctly gave me another bag and didn’t offer to open it.

Very nice complex, but pricing is very high. Was able to find everything I was looking for at a Target, and saved a ton of money.
Macy’s certainly needs to lower prices to stay competitive.

Completely LAZY workers!!! After waiting in line by the time it’s our turn the cashier waves us off and tells us to goto another cashier. The other line is completely long. Why could this LAZY worker not tell us when we got into the line that she was going to close! So instead of waiting in the 2^nd line, just opted to leave the $ 150 worth of shopping right there and then and walk out the store! Money walking out the door because of LAZY employees that don’t care about customer service!

Let me start by saying the obese manager working in the woman’s department by the name of Tracy is very very unprofessional. She wasn’t dressed professionally nor did she speak in a professional manner. I I overheard her talking to other employees, she stated she was going to start closing the store early. She was trying to close the registers early on a Friday night. Does corporate know she’s doing this? Hmmm… Anyhow, I asked her to identify because she was so rude and She refused to tell me her name. She said she did not have to tell me who she was Sorry Macy’s, I won’t be shopping here anymore. Tracy you truly are a disgrace to people who work retail. You did an awful job, your customer service sucks. Get a new job.

While the ladies working on commision are SUPER sweet, and will definately provide you great customer service while helping you find what you are looking for — there are NEVER enough dressing rooms open for you to try on. Its very frustrating, and i refuse to walk in a brick and mortar and purchase without trying on. Also, in the sale section there are ALWAYS clothes dumped on the floor. Its an unfortunately bad experience for a Macys.

Have not been here in at least 5 years and will never go again. I needed to use the restroom and remembered how nice Jordan’s always was. What a horror. Worn out floors, fixtures that hold the signs by the elevator worn out, letters missing, elevator floor totally worn stained and filthy. The chrome everywhere is stained and has not been wiped down in years. Worse than all of that were the woman’s bath rooms. Filthy — this on a Friday at 5 30 pm. Everystall filthy, floor strewn with towels, toilet paper — NO SOAP AND NO PAPER TOWELS. HOW CAN YOU GET AWAY WITH THIS MACY’S.
This is a disgrace to Boston, you would never see a Macy’s in this condition in New York CIty.
Ghetto, below ghetto!!!

Miss Aura Guerra who works as a fragrance consultant here was phenomenal. My previous signature scent Fendi Fan Di was discontinued after Louis Vuitton purchased the company. Without mentioning this perfume, I asked for a woody and spicy feminine scent. She pointed me to Donna Karan’s Liquid Cashmere Black. I wanted to check out more so we continued looking but nothing was like the first one. Before I made the decision I mentioned Fan Di and she handed me the DK again. Her strong instincts were extremely valuable for making me decide on my new signature scent!

There is no cell phone service in this location and the wifi is awful. I was on the phone trying to get sizes for my dad do a Christmas gift and had no service to even do so. Never going back to this location ever again. It was very clean though, even the fitting rooms.

This Macy’s had very good customer service. Had a few questions while shopping for some Christmas presents.
All of the sales associates were very eager and willing to assist me throughout my shopping experience.
Even received some Macy’s Money Reward Cards. Just as good as cash but can’t start using until Friday, Dec.18^th and needs to be used before Wednesday, Dec. 23^rd. Pretty short fuse to use but really cool to get benefits for spending (similar to Kohl’s)
The only negative was that the MAC department is separate from the regular Macy’s so you can ring up non-Macy’s items there. Just a few cash register away so not that big of a deal. It just would’ve been cool to get more Money Rewards.

Like a zoo, but you’re supposed to be shopping, not cattle-​herding.
Potentially the worst cosmetic area I’ve ever seen — being spoiled by Nordstrom, it’s hard to step into a Macy’s. Meant to go gift shopping, but the shelves looked like 100 toddlers went to town, with item displays completely missing in certain instances. Stopped by a few cosmetic counters and haven’t experienced worse service elsewhere.

Not like most Macy’s experiences. This place is dirty and unorganized. Worst of all customer service is terrible. There are never enough registers open so you have to wait forever to get assistance and when you get to the cashier there’s no greeting, please, or thank you’s. Basics for retail. I’ve been to the makeup department and its probably the only place I’d go back to.

Macy’s in Downtown Crossing is certainly not outstanding but I don’t think it is the horror show that others describe. It’s not clean, and although I haven’t seen cockroaches or rodents as others have, the appearance could be better. Clothes are strewn about in the men’s department and clothing sizes are not categorized properly so one must look through everything on the rack to find a size.
The store doesn’t have enough help… that’s not the employees’ fault, it’s the management’s fault. That’s true at all Macy’s stores I visit (including North Shore and Burlington). The young man who helped me today in the men’s department with the purchase of a sweater could not have been more helpful and pleasant.
I used to work in Filene’s in Burlington and we were expected to constantly tidy up and put sizes where they belong when not serving customers.
Boy, times have changed.
The Macy’s in Peabody is probably the best for menswear… it is the largest and has more upscale products.
But Macy’s downtown is worth the trip because of some great deals… my beautiful Nautica sweater was half price.

The customer service here is horrendous. I only come here for the makeup, but the Sales Associates pretend that I don’t exist. I was looking at the Inglot counter and was IGNORED. I kept looking for some help, anyone, but nope! This place is terrible. I only come back for the makeup products, but the actual workers leave a lot to be desired.

Same problem, different year. Shoe selection is fine, I even saw a couple pairs I wanted to try on, so I stand there looking around like a lost child until I finally grab someone’s attention. The woman asks me if I’m being helped, I say no and that I want to try these shoes on in a 7, she barely looks at me and says OK and walks away. Now I have no idea if she is getting the shoes, because she didn’t take the one I had, she didn’t say more than 3 words, and she wasn’t nice… so I’m still just standing there.
Then a younger man comes over and is friendly and asks me if I need a shoe size, and by this time I had picked up another pair too, he asked if I was being helped and I said I really didn’t think so. He was 100% nicer anyway, so he took the shoes I had and went to get sizes and made it very clear he was helping me and he would be right back.
Then the first lady comes over and sees that he got me shoes and shes pissed, clearly. She makes some remark to him and he puts my shoes down and leaves. Then she makes some remark under her breath to me.
I ask her what she said, and she tells me «you people think just because I didn’t take the shoes I wasn’t getting a size but I was …» some other mumbles I didn’t hear. Then she leaves too. I didn’t even try on the shoes, I just left.
The shoe dept. needs a better system because every time I come in here over the YEARS, the sales associates are fighting over customers and it’s very uncomfortable. So I will keep going to DSW where I can pick my own sizes.

This is not the place you would want to shop. They have the worst customer service of all.
No matter how much they make or what they have to go through each day, there is no excuse for treating customer badly.
Go to other place or order online from somewhere else! Do not support this place.

This Macy’s is very conveniently located by the Green Line Park Street stop, so I come here to pick up online orders or to return things. (Good luck actually finding something to buy in the store while browsing… everything is so disorganized!) I’ve had some pretty unpleasant experiences here over the past ten months. Here are my complaints and experiences about this location:
1) Today, I saw a brown mouse scurry across the floor on the second floor Women’s department. It ran from underneath a customer’s service desk into an inventory room! This was my first time ever seeing a mouse in a department store, and I have been to department stores located in much worse neighborhoods than this location. Also, who wants to pay potentially hundreds of dollars for articles of clothing that may have had contact with mice at some point?
2) Whenever I return something to this location, the people at customer’s service often act like making a return is a weird thing to do. They make comments or tell me to look around the store to find similar articles of clothing. It personally doesn’t bother me at all, but shouldn’t they be used to customers making returns, since so many people shop at Macy’s? I’ve never had a problem with an article not being accepted or a return not going through, though.
3) They need to hire more cashiers who speak better English, or alternatively, they need to hire more cashiers who are multilingual. This becomes an issue when cashiers who don’t speak English well interact with customers who similarly don’t speak English well. For instance, the language barriers from both sides of the cash register create situations where cashiers will spend ten minutes trying to determine whether the customers have a Macy’s card or would like to sign up for one, which makes everyone else in line wait for a really long time. This becomes especially annoying when it happens in the single customer service desk that functions as the place to pick up online purchases, so customers must wait for the issue to be resolved. If they hire more multilingual people to work in customer service, they would be able to resolve such issues more quickly.
Overall, I really am not a fan of this Macy’s location.

This is one ghetto Macy’s. The racks are a mess and the fitting rooms are not only poorly maintained but they’re dirty! I also hate how the women’s departments are spread between the basement (which includes juniors and lingerie in addition to kid’s stuff) and the top floor (rest of women’s including dresses & plus size). I don’t know, the layout just doesn’t make sense to me, but I figure they didn’t wanna put the men’s dept. somewhere less accessible than the main floor since guys won’t bother as much to go to the other floors??? Who knows.
The selection of items and offering of brands is also lower quality at this location. I realize this is Macy’s and not Bloomingdales, but the Macy’s at Natick Mall for example will have a way better offering.
The makeup dept. is decent though. Overall, my least favorite Macy’s.