Levenger

I tried to order a notebook and some dividers from their website using a memorial day promotional discount and a gift card that the company sent me as a reward for ordering a previous item. The website wouldn’t take either code. When I called customer service the person on the other end said that he would have to get a manager to authorize the next day. Not worth the time or hassle so will shop other companies with similar items. Just not worth the time and hassle to shop here.

I actually wrote a review on their web page, and the «took it down». It was honest and talked about an item I bought that broke after little use, and because it was 14 months old they said «sorry». I realize it’s their right to not stand behind their products, but I was surprised they took down my review. I have emailed them a lot and they have not responded as to why my review was taken down. I had pictures and all. I just think people should know, buyer beware. Ask me for details if you like.

Their products are decent, but you can usually get the same item for a much lower price if you do a little research as to where they source them, since I don’t believe Levenger manufacturers most of their items.
Also, and this is important, THEY CENSOR THE PRODUCT REVIEWS ON THEIR SITE.
They had replaced the page point metal bookmarks that I like, with a worse and pricier version called page «nibs». So, I wrote a review on the Levenger site stating that the page points were way better than the nibs. Levenger commented under my review that the change was due to customer demand. In my opinion this was a false claim, since the original page points only had rave 5-​star reviews, so I replied in a comment and challenged Levenger to back up their statement with data. Levenger has since removed their response and my challenge from the comment section of my review. I tried to post a new review and paste this interaction into it, but that review was not published, and creepily, because I don’t know where they got my phone number, someone from Levenger called my cell phone asking to discuss my review. Will not be shopping there again.

As far as the products they offer, they are of a very high quality and I’ve never been disappointed with any of them. They’ve been having some sales and good discounts lately. Recommend you jump on those. Keep in mind, they sell quality so discounts on quality merchandise, that’s something special.

Bad customer service! The few times I’ve shopped there, my experiences have been okay, nothing special. Lately, I stopped in to take advantage of the black Friday specials.
A few days later, I stopped by after work to return one of the items I had bought over the weekend. I was greeted by the most snooty sales clerk who was clearly bothered by my presence! As he was processing my return, I asked politely if he would validate my parking stub and he replied again in the most snooty voice that they don’t validate parking stubs for people that don’t spend money!!! Seriously!!! They’ve lost me as a customer for good.

Sam was super helpful and patient when I went with my toddler daughter to pick out a circa notebook for organizing. No pressure to buy the more expensive ones and very patient with my indecision as well as my daughters explorations. Extremely knowledgable and honest about drawbacks and benefits to different choices. Excellent experience overall.

Went in for help finding just the right pen and the perfect Circa notebook to match. Got excellent, thoughtful service from Adam, he’s the best!

I went in to the store looking for a new pen and a bag. The sales staff were very knowledgeable about their products. With the help of a great sales rep, I ended up with everything I needed for less than I had budgeted for. The pen layout was clean, and easy to find what I was looking for. I was able to try out as many as I wanted in order to find the right fit.
The quality of the leather bag is very good, and a perfect fit for what I need.
I would definitely do business with this company again!

I bought online a replacement folio for the folio I received as a gift 10 years ago from Levenger. The quality of their leather products has taken a nose dive; it’s the second item I’ve ordered from them in the last year that is a replacement product for something they used to make well and must be using a cheaper manufacturer to produce. I had already spent money on having the product shipped to me, so I thought I’d return it to the store.
I was treated as if I was trying to pull a fast one on them. The salesperson said «It looks like it’s in pretty good shape” – when it hadn’t been out of the box, except for me to see that it was of mediocre quality. It took three salespeople 10 minutes to figure out how to credit my credit card.
I’ve given up on Levenger. The online store is a mess; the in-​person store is simply incompetent. Avoid going there if you want 1) quality products 2) good customer service.

If Unilocal had half-​stars, this would be a 3.5 review, but since I am hopelessly in love with Levenger’s paper products, I’m rounding up. And yes, I am a no-​fooling Levenger addict; I absolutely live through my Circa. (I lost the previous Circa a couple of years ago and literally could not function or collect my wits for days; not only was my life in that thing, not only were various business notes in that thing, MY REMODEL SKETCHES WERE IN THAT THING. Still not okay. Still not okay. *deep breath*)
Where was I? Oh yeah, about to enter the temple of Levenger, after buying online for years (and reading the catalog aspirationally in college, because a certain type of person regards fancy pens as The Key To Everything, and sadly I was that person). Anyway, in I went to select my movin’-on-up fancy pen to go with my aforementioned life-​encompassing Circa.
The store was okay — you know, okay. It’s possible I expected too much (whatever in the previous two paragraphs gave you that idea?). The store is tidy and easy to navigate; the paper refills I was seeking were handy, and the samples set out for examination were good samples and nice to examine in person. Lots of emphasis on the leather goods and the desk accoutrements, which aren’t for me, but someone’s buying those too.
The pen section — the goal of the visit — was where the experience slumped just a little. Not the pens themselves; this ends with me choosing a very nice fountain pen that I use daily. The buying experience itself, though, was a little bumpy. I liked the pens I was shown and didn’t necessarily feel upsell pressure, but I wish I’d gotten more information on both other pens that might be appealing (seriously, I *announce* that I’m here to spend like a drunken pen-​loving sailor and you show me three pens?) and a little more data on the one I eventually chose. (When I said something about buying another nib for it down the line, that would have been a good time to mention that Levenger doesn’t offer swappable nibs on this model. Just sayin’.)
It was okay. I still like my pen. I still live in, through, and for my Circa. I still buy Levenger products… online. Glad I went in. Not frantic to go back.

Sadly, I need to downgrade my review. I like the products, but since Levenger’s claim to fame is customer service, they would now get a ZERO if it was an option.
Simple situation — charged the wrong price and emailed customer service. The deal was clear, 15% off the online sale price if you come into the store. My item should have been $ 30 less, that’s the credit I was expecting. Somehow the idiots in customer service decided I was due $ 8.17. What? I wrote back with the receipt in front of me and received a second email arguing with me about the price. (I spent 15 years in finance and have a math major… I do not make calculation mistakes).
So what to do? After years of recommending Levenger… not to mention investing in all sorts of Levenger-​specific equipment. I’m extremely disappointed.

I experienced extremely poor service and rude treatment by assistant manager Carey at the Boston Levenger branch. I called ahead to the Boston Levenger location this evening at the Prudential center to ask about a bag that I saw online and wanted to purchase for my daughter. I spoke with Bob who was very kind and he old me that they had one bag in the store, that he would honor the 15% discount code that I had seen online (no coupon in hand), and that the store was open until 9. He said he would set the bag aside for me, and if he wasn’t there when I arrived to mention that he helped me over the phone so he would receive the commission on the sale. My husband and I drove in rush hour traffic to pick up the bag. I enter the store to see the bag behind the counter, but realized that the couple in front of me were purchasing the bag. I told the assistant manager, Carey, that Bob was holding that very bag for me. Bob had already gone home and apparently did not tell Carey that I was coming to purchase the bag. So she proceeded with the sale. She offered to ship another bag overnight to me, but curiously would not respect the 15% discount that Bob had promised to honor ($ 60 difference in price). Then, and I was shocked, she made a personal call before helping me with my purchase. I asked her to please get off the phone and help me with the sale as I was in a hurry. I also asked her again for the 15% discount in addition to the free overnight shipping because Bob had told me he would hold the bag for me. She looked at me and said, «You are so rude, no one talks to me like that. I’m calling security to have you removed from the store». I left the store before security arrived. On our way home I called the online customer service, relayed to them my experience (the kind woman on the phone was also shocked and apologetic), and she sold me the bag with the 15% discount and free shipping. She also lodged a formal complaint on my behalf stating, «her behaviour is not the Levenger way». Boston shopper be warned.

I ordered a leather pen sleeve online and on the day I expected it to be delivered, instead a received an email explaining that they were back ordered and out of stock of the item I had purchased (even though their website had labeled it in stock). The weeks went by, the date listed in the back order email of when they would be back in stock came and went, and still no word on my order.
So I called their customer service line during the hours listed in the email, and was able to leave a message. No response. I called the other customer service number (from my original confirmation number) and was connected with a very polite and apologetic woman who could not find my order in her system at all. She offered to connect me to the number I had already tried to leave a message, and when I explained I had already left a message on that number she apologized again but did not seem surprised.
And so I sent an email to Levenger o cancel my order, and received an automated response thanking me for contacting them. And I am not sure if they received/​paid attention to/​care/​or even have a record of mr order and complaint.
The products look nice online… too bad that I’ll never know.

I had a really friendly salesman helping me. Dave McMahon. Not only was he patient with all my bag related questions, but he knew more about bags than I knew there was stuff to know. He told me all about the differences between the bags, about the type of leather, the history of the different types of bags, etc… So nice. So helpful. It is experiences like that which make me shop somewhere even if the prices might be (and I don’t know if that is the case here or not) a little bit higher.

I bought a pen for my wife as a gift. Great service while they were selling me the product. Not incredibly knowledgeable, but at least helped me choose a pen within my budget. The only reason I purchased it here is that there are no other pen stores (except Mont Blanc) in the mall.
Anyway, the first day my wife uses the pen, it falls from her desk onto the floor and breaks. We called the store directly and they tell us we can exchange it. She heads over and brings the pen, receipt, box and they tells her to deal with the pen-​maker (Visconti) directly.
I call the Levenger 1 – 800 customer service number and of course they say «No problem» and Fed-​Ex a replacement pen within 2 BDs.
Kudos to the central customer service people but I won’t waste my time at this store anymore.

An example Levenger Customer Service.
Levenger will email you with a Free Shipping Code. That sounds great, saves me from driving into town. Then when you use said code, it will not give you free shipping (even you order over $ 100 dollars worth of Circa items).
Then if you use the customer site or call the store, you don not get an answer on why.
Sad how customer service has come to mean nothing to Levenger stores and
.

Excellent selection and, most importantly, service. I went thinking I was only purchasing an iPad case, but left with a new wallet in tow! There are a wide array of items ranging from business card templates to office furniture. Look no further for your professional essentials. The woman working there was extremely courteous and patient while I looked through the wallets. I found an inexpensive wallet with plenty of credit card space and a pocket for my business cards. I’ll definitely go back in the future for any other job related needs.

I had a $ 200 gift card and used it last night to buy approx $ 70 worth of stuff I needed and like. The salesperson was very nice, but when she gave me my receipts I saw that there was only about $ 36 left on my gift card. Somehow $ 72 went missing from my card during the past 3 weeks. The salesperson didn’t seem very surprised, and said she would phone me the next morning after researching the problem. She didn’t call me (she’s not scheduled to work today, which I’m sure she knew last night). I spoke with one of the managers, he wasn’t surprised either, and quickly said that he has fixed the problem. I had been charged twice for my purchase last night. I’m very concerned that this error happens often, it’s so easy for customers to miss, and that the staff is so casual about it. I hate having to do all this follow-​up and checking, and disappointed that Levenger is so untrustworthy.

I personally could care less about fancy pens and I never had one, until I received one as a gift from my (now) husband when we were dating. After telling him I liked to write one night, he later gifted me with a fancy journal & pen — from Levenger. At the time, I didn’t even know what Levenger was. To me, a pen was something plastic that I could bite the ends off.
Now, I’m all too familiar with Levenger and my husband’s pen obsession, though I had never actually bought anything there myself. But yesterday, when my original Valentine’s gift idea for him fell through, I stopped into Levenger and came away with a beautiful pen for him.
The staff was really helpful and the items in the store are truly gorgeous. There were also a lot of great items on sale in there too. If I had a real office (instead of the cubicle I spend my days in) I would outfit it in all things Levenger!

I bought a fancy pen there over the summer, mostly to use for work. I’m very happy with the pen, and I use it basically all the time.
They do have some extremely nice things there, but they’re all quite expensive. They have a cheap pen (that’s not particularly good) for like $ 12, and the next one up is closer to $ 40 or $ 50. If you’d like something from the store, and if you’re not on the wealthier end of things, I’d recommend choosing one item that you really like and getting that. For me it was the pen. Maybe a folio for a pad of paper. Or maybe you could splurge on a pad folio AND a pen.
They have these «circa notebooks» that are their signature notebook. They claim that they’re useful because you can rearrange the pages and they have lots of different types of pages. They’ll give you a free trial one just for going into the store, but it’s not worth listening to their spiel to get it.
In a lot of cases, you can get a practically equivalent item for less money at a place like Staples, but Levenger comes with this elite feeling because it’s a fancy schmancy store. I’d advise checking out the selection at one of these cheaper stores before you decide on something.