Laser MD MedSpa

Went here yesterday for the first time and have nothing but positive things to say. From start to finish the whole experience was easy and painless — got an appointment quickly, love that they text you reminders, the location is clean and welcoming and everyone is very nice.
I saw Wendy who seemed very knowledgeable. She provided me with the service I booked for in a quick and efficient manner. I will definitely be recommending her. I also really appreciate that there was no up selling or discussions about any procedures I had not expressed interest in.
Overall I do feel that some of these bad reviews are more due to people having unrealistic expectations than a reflection on the business (a laser is not a magic wand).

DON’T WASTE YOUR MONEY ON THE «ULTRASHAPE», IT DOESN’T WORK. A package of 3 treatments cost $ 3000 (cost is actually $ 4000, received my price during a promotion). They administer 1 treatment every 2 weeks, I was informed that treatment will continue to work for 4 months after the final treatment. They will attempt to sell you the VELASHAPE treatments along with ULTRASHAPE for better results (eventhough the ULTRASHAPE brochures have no such mentions). When I told them I have a Groupon deal for VELASHAPE treatments at another facility, they suggested I don’t do any VELASHAPE until AFTER they completed their treatments. They stated they didn’t want their treatment results to be interfered. I suggested that if they are willing to honor the same deal that Groupon had offered for the other facility, I would gladly do the VELASHAPE with them. But they refused.
I was told by the manager during consultation, that I was the «perfect“candidate for the ULTRASHAPE treatment. I stand 5’5», weighing approximately 120 lbs. I’m thin, but have a small pooch/​muffin top/​belly. I’ve always maintained a healthy low-​fat and fat free diet. Why shouldn’t this work for me if I’m that small, and they’re boasting great results for people who are much heavier than me? Well, it didn’t work.
The spa will change/​modify your appointments, but will not call you to advice of the change. When I arrived 10 minutes after to my appointment, I was told I was 40 minutes late, because they had changed my appointment to half an hour earlier than scheduled. When asked why I didn’t get a phone call, instead of the text, their response was, «Oh we don’t call because the clients get upset.» To be spending that amount of money, they attempted to cancel/​reschedule, and I had to fight with them to continue my scheduled treatment. Meanwhile, the manager is sitting at the reception desk silently watching the incident, but never intervened, or spoke a word.
First treatment, setting was set so low I hardly felt anything. So slight that I had to concentrate to feel anything.
Second treatment, setting was higher.
One week after the second treatment, I called expressing my concerns that I can’t see any results, the receptionist said she would have the manager call me back, but she never did.
Third treatment, waited 20 minutes… setting was set higher and treatment duration was extended.
At the end of my third treatment, they, too, noticed not much positive results, told me I should immediately start my VELASHAPE treatment.
One month after my final treatment, I went for the follow up appointment. They snapped photos, and emailed the Before/​After photos to me… their After looks great. But the After photos that I took and a friend had taken on the same day the spa took theirs, looked nothing alike. Photoshopped? None of my friends noticed any changes. I still weighed the same, and I still have the pooch.
First treatment at the end of December.
Final 3^rd treatment end of January.
Now, 4+ months later… belly still there and hanging.
I STRONGLY DO NOT RECOMMEND THIS TREATMENT (even if you’re thin and have a small belly). IT DOESN’T WORK!
Unhappy with results, stressed that I was unhappy, but they didn’t do anything to make a customer who just spent that crazy amount of money happy. They lost 3 potential customers who were monitoring my entire ULTRASHAPE treatment process. None were impressed.
Customer service is poor.
Manager useless.
The techs are friendly and helpful.
The facility was clean.

UPDATE: The assistant manager contacted me after posting this review and she was very personable, but unfortunately that doesn’t make up for the results that speak for themselves.
She explained that I can purchase additional sessions as a sort of add-​on, sharing that the technician who had me on the low settings no longer works there and was clearly at fault. I find it discouraging that I am the one who ends up paying the price — literally — because of an employee’s errors even though I followed all the maintenance rules like a good client should. This confused me…
She also said that, depending on hair type, some clients need almost double the amount of sessions I had in order to see noticeable long-​lasting results; if I had known that at my consultation before starting all this, I wouldn’t have even done it, though. In fact, at my consultation, I was told that I was a great candidate (light skin, dark hair).
My advice to you all: Only begin laser hair removal knowing you may need many many many more sessions than the package you initially purchase AND be sure that you notice hive-​like swelling after each session. Hopefully you have a better experience and don’t end up figuratively burning your money away like I did :(

I can’t say enough to good things about this place. The staff is friendly, informative, and accommodating. I’ve done a few services and all have worked. I am super happy with my laser hair removal as it actually works.

After reading many of these reviews I decided I was going to post something as well! I was very unsatisfied about the customer service that this establishment has to offer to their clientele. There laser in general is a good laser, however trying to make an appointment is very difficult.
One of the few down falls of his beautiful place is their manager. Her whole body language towards the clients is baffling, she is very pushy when you first meet with her for your consultation. She makes you seem like you have the worst skin/​or that you should be ashamed that you’ve have gone so long without going for a consult. Also the fact is the way she speaks about people is shocking. I’ve called before and the way she spoke to me on the phone was as if I was a child that needed discipline. I didn’t appreciate that at all.
A second down fall would be the prices, to pay what you are told the price is and then to be treated by the manager with what little respect when calling to book an appointment and getting hung up on when asking a simple question that someone wouldn’t know unless they knew about the specific treatments is astonishing. I would defiantly wait for groupon although you can tell she despises people that walk in as a groupon client. But BEAWARE when purchasing a groupon they WILL NOT allow you to have more then one and velishhka I believe her name was will let it be know and quiet rudely may I add.
However the techs are very nice, and genuine. You can tell they really enjoy what they do, and love to be able to help people achieve their «goals» shall I say on how they want their skin to look/​feel.
Something had happened and I was unable to continue to go furthermore in my treatments and I was completely denied anytime to speak with the manager about what I could do to try and receive compensation for how much money I was now loosing out on but she refused to speak to me on the phone stating no refunds and hung up. When I went to speak in person I was yelled at and told to not come in again unless I had an appointment and if I did the cops would be called on me. Well that is one way to treat a customer who is paying may I say quite of money to get a service done.
As I mentioned this was awhile ago but reading the comments and other reviews I just had to put in my experience so that others wouldn’t be trapped and lose their money to this place. However someone informed me that their is a another manager I believe in the Braintree location that possibly could help, and like I tell my kids if that doesn’t work always find a way to contact the CEO of the company unless they are just in it for the money and don’t care about their clients they should look into it and into the people they hire and name manager for locations.

One of the best places for aesthetic services in Boston. Karli the manager is one of the kindest and most professional aestheticians I have ever worked with. She’s the bestest!

Excellent service and talent. I plan on returning to the MedSpa for future services and would recommend them to anyone!

I’m pleased with my laser treatments for my chin, it’s definitely working. However, if not for the groupon, I would not go here. The front desk customer service is terrible and non-​apologetic when you have to wait. A little kindness and a smile goes a long way. I have only had 1 positive front desk experience out of the 7 visits I’ve had. Recommend the management look at retraining staff to bring their customer service up to par with their treatment prices.

This place is incredible! Alexa is the nicest employee. I had the absolute best experience here. I just finished my treatments and had great results. Everyone is very knowledgeable and the facility is clean. Nothing shy of wonderful :)

The new manager of the newbury st location has the worst customer service skills ever. She is arrogant, condescending, rude, impatient and unprofessional. Laser treatments can be a painful procedure for many people depending on skin type and to work in this field you should be able to recognize this and work with your patients in a caring and empathetic manner. She over implicated making appointments and wanted to over charge me when I know that they could honor groupon prices when they are posted. She absolutely does not care about losing customers. She is the worst person I’ve dealt with in a private business in a very long time. If you are the business owner, please consider doing a mystery shop to validate her incompetence as a manager because you are losing business.

Word to the wise — be careful when you buy Groupon coupon to this Spa.
So I am super disappointed at what went down today because I really like the injector and was happy to put up with them being habitually behind schedule and 45 minute trek to get to their Newbury location.
First they surprised me with a $ 50 booking fee and then refused to accept my Groupon stating since I had been there before — that I couldn’t use a Groupon with them again. To be clear — no where in the terms of the Groupon did it say that it was for new customers only. In the world of Groupon — 1 per customer means I can’t buy 3 and redeem them all in one go. This Spa runs this promotion on Groupon and similar sites at various points in the year. I did purchase one Groupon in 2014 and 2015. I redeemed the last one in November 2015 though I purchased it months earlier. I had actually come again in 2014 without a Groupon and the injector told the front desk to give me the Groupon rate.
Second, i was told that they had informed me that I could not use a Groupon again after my last appointment. I was never told that. How am I sure? Last time I was there (spending an additional $ 200 over the Groupon cost) I had been inquiring about face peel options. I have notes in my phone about pricing, downtime, deals… if they had told me I could never use a Groupon again — I would have written it down. I had even come once again in 2014 without a Groupon and the injector told them to give me the Groupon rate.
Lastly, they refused to even accept the dollar to dollar value towards my full priced service. C’mon guys — really? You false advertised a promotion and then refused to make even the slightest consideration when a existing customer offers to bear the brunt of the situation. The face value of the Groupon at your full rate would have still had me paying out of pocket $ 300…
Anyways — this is all really a shame because had this conversation not gone from 0 to 100, I am sure we could have figured something out.
UPDATE:
Clarification — the booking fee is deducted from your services. If like me — you were on a Groupon it wasn’t clarified that it how that would be reimbursed. That should be mentioned on their Groupon that you need to pay to book your appointment.
Also — It’d be great if they also stopped calling me to say I am a liar and pressuring me to pull down this review.

I had my last appointment there. It has been almost a year since I started my 8 treatments. All my hair is still there, nothing is gone. (I have white skin and dark sick hair, it’s usually perfect type for laser treatments). Technicians are absolutely not qualified for what they are doing. There is always changes. New manager which tried to sell me more treatments for the full price (before I had a groupon deal). I’m not happy with results at all. Waste of time and money.
Please do your review of your results when you actually done with your full treatments and not when it’s just your first appointment.

Laser MD Med spa is great! It’s not painful and I’m able to get appointments in the evenings and weekends. Jaime was great and very thorough.

Amazing laser hair removal services. I couldn’t be happier with my results!!! I’ve been here for several sessions now and am very pleased. I did both underarms and Brazilian. Highly recommend it!

Got a Groupon for 6 full bikini treatments about 2 years ago, took a little less than a year to get through all the treatments. When I was finished I still had quite a bit of hair, only about a 50% reduction and was told that people usually need about 8 to 12 treatments for full removal and all their packages were now for 8 treatments. It was such a rip-​off! And to top that off, it was excruciatingly painful and became exponentially worse after the first 3 treatments. Also, the technicians hardly seem know what they are doing and it frequently became obvious that they were missing spots as the hair grew back thicker in some places more than others.
FYI, most of the good reviews for hair removal are from people who are only halfway through their treatments. At that stage, I was feeling positive too and results were at their peak. In the future, please don’t review places like this until you have finished your treatments and can fairly and accurately assess the quality. Thanks!

I love it here! The laser hair removal is amazing. I originally started with one treatment and loved the results so much I added another treatment! Taylor is the sweetest as well. Always a pleasure to go here!

Waited fifteen minutes past an appointment because there doesn’t seem to be a receptionist here. Had to stand outside waiting for someone to answer the buzz for the door because no one was at desk. Pricing is standard, friendliness is minimal.

I have specifically downloaded this app just so I can write a review for the amazing staff at laser Md. The ladies here are some of the most understanding and down to earth people I have ever interacted with. I find most medical spas to be very intimidating at first so I was very nervous. I had done a little research, but mainly picked this location because it was walking distance to my apartment.
I had my first consultation with Abby and I remember her letting me nervously go on about all of my insecurities and what I wanted to improve on. She was not at all pushy and let me explain exactly what I felt I needed. She did not once make me feel like I was being judged. I was not aware of this at the time but they were running an amazing deal on laser hair removal which I took full advantage of. The hair removal process is probably one of the most painful experiences I have ever gone under but this summer proved to me that it was all worth it. I also forced my boyfriend to do the outline of his beard and the back of his neck (I highly suggest this for any girl with a hairy boyfriend).
On top of hair removal I have also tried some facial lasers for sunspots and I truly love all of the non-​invasive ways of reversing time and feeling refreshed. I highly recommend a consultation with Wendy whom I have sent several friends to. It’s hard not to rave about windy because she her self has an incredible beautiful and natural look to her. If anyone is coming close to my face with a syringe it is going to be her. She also calls my Botox «baby Botox» because she is a firm believer of not overdoing procedures.
I can not rave about this spa enough because it has completely changed my self esteem in the past year. The consultations are free so there is no reason to not go in and see what your options are.

This location is super convenient and extremely clean. I went for my consultation on ²⁄₂₈ after purchasing the Brazilian (xl) laser hair removal 8 session package. During my consultation I also purchased underarms (s) 8 sessions. I don’t remember the name of the woman who helped me but she was very helpful esp since I didn’t know if my hair was dark enough to have the procedure done.
I have now had ³⁄₈ sessions done. The first two we’re with Abby the manager. She’s fantastic, very friendly and easy going. Easy to talk to during the procedure to try to distract from the pain. Anyone who says it hurts less than waxing is crazy though. I have more than enough experience waxing, and have more piercings than most people. It hurts so bad but the office visit is quick. I’m only at ³⁄₈ so I can’t judge results yet, but I could tell my hair grew back much finer and it took a little longer too. My 3^rd visit was with Taylor who was super sweet and explained my questions.
They’re very accommodating and extremely busy. They’re very good at scheduling, I’m able to easily find a day and time that works for me. I had to reschedule the other day, I was lucky enough to get a spot the next day but even if I wasn’t they we’re helpful even though it was me who had to cancel.
Once I’m done with my laser sessions, I’m interested in the ilipo and ultrashape. and fillers. God this place is going to get addicting I can already tell.

Basically this whole review will be a teeny bit TMI so just a warning.
So far so good! I’ve had ³⁄₆ leg treatments and my first Brazilian/​underarm, and I’m definitely seeing results on the legs. Staff are friendly and efficient, though quite busy. Being put on hold is pretty standard, just because of the high call volume. The facility is brand new and so is the equipment. The laser is quick and nearly painless, with this cool burst of air which comes out immediately before the laser. Only the faintest tinge of «burnt hair smell.»
For the most part my legs are nearly painless, except for a few sensitive spots by my ankles, and even the Brazilian hasn’t been too bad. Not as bad as waxing, for sure! I will say that after this last leg treatment, in a 4 inch wide band around both lower legs I developed an insanely itchy red irritation. I googled it of course, and it’s normal as a result of the increased laser strength. Not fun, though. Hopefully next time that doesn’t happen!
Laser hair removal is alarmingly expensive at full price, but at the Groupon discount I’m absolutely pleased so far. Razors at $ 4 a pop, plus shaving cream and soothing lotion really add up. My shaving necessity has dropped dramatically, once to twice a week in summer depending on bathing suit requirements. My goal is to never have to shave again. Can’t wait to see how the rest goes!