Kiehl’s Since 1851

Stopped in to grab some travel-​size items since I had forgotten mine at home.
Staff was friendly and helpful and directed me to exactly what I needed. Conveniently located and well stocked.

I went here today to purchase one product and ended up getting a skin consultation. I was recommended several products, but was not pressured once to purchase anything. I ended up only purchasing the one product I came in for, but may return in the future for stuff. The girl helping me was knowledgeable and answered all my questions.

i’m a huge fan of kiehl’s. i use a ton of their products and love the quality. i almost always go to the burlington mall location. they’re really sweet, friendly, and super helpful.
the newbury st location SUCKS! they are so unfriendly which is very unlike the other kiehl’s stores. it’s more of a get in and get out store which is not what you’d expect from a skincare line. sometimes they are downright rude. is it because this is a more touristy location? they need to get it together. with at least a smile… geeeez.

So you say there’s company policy that you can only buy 6 same products on one day. Ok, I respect the rules and understand the rationale behind it. However, before you actually have your associates throw out this policy, Kiehls (I have nothing against the salespeople let me be clear about that), please first fix your stupid website that keeps declining all my and my friends’ credit cards, debit cards and even PayPal, even when I’m only buying one bottle of toner without using any coupon. How many loyal customers do you, Kielhs, want to discourage away from getting your stuff, which by the way, is NOT the only product out there. And, so you say there’s security camera checking every customers face just to make sure that there’s nobody getting the same products in one day? OMG, now I’m even under surveillance of Kiehls besides those agencies? I’m so proud of myself.
I’m so happy that I only have half months eye cream left. Finally saying goodbye to the worst skincare experience. (I’m visiting the store only because my dear friend want one facial cream for each of her 15 friends). You have good products though. But you don’t get to keep your name if you continue providing service like this.

Extremely unfriendly staff closes shop just before closing time, eager to get home. I’ve been locked out twice by these surly malcontents, despite arriving before the closing hour had struck (the latest time was by Jessica, who only spoke to me through the glass– humiliating). For the prices they charge, you’d think they’d be more customer-​focused. They aren’t.

It seems to me that the products have changed and for the worst. The quality is poor and prices have gone up. they use to package in glass jars and now they use plastic. I find the service is terrible. They only cater to the younger crowd with lots of glitzy ads and fancy packaging. In fact the apothecary I knew as a teen in NYC was far different than this new branded product. The staff left me standing at the count with product in hand to purchase for almost 20 minutes and I eventually walked out with out buying anything when the «representive“told me «unfortunately, we are under staffed and I have to focus on the other customers » !! Imagine that. Couldn’t even take the time to cash out the old lady and least take my money then get me out of the store before anyone notice that a women overt 50 users thier stuff. Well, not anymore ! Too bad. :(

They are so helpful and knowledgable. I went in for products for my boyfriend and ended up with a few for myself. Always give me a handful of samples, I usually come back for the full size! Friendly staff, clean easy to shop space. Products are wonderful too.

I’ve done all of my Kiehl’s shopping online and today was the first time I went into an actual store.
The store layout is pretty nice with shelves of products lining the walls. Since I was the only customer for a while, the salespeople were attentive, maybe a little overly so. Between the two salespeople hovering over me and the security guy watching me, it felt a little awkward to browse so I just got what I needed and left.
I spent around 70 dollars there and got two packets of samples that the guy recommend I use with the products I just bought. It was nice to see customization and thoughtfulness on the part of the salesman, but I think next time I’ll stick to ordering online, where I’ll get free shipping, deluxe samples, and no security guy breathing down my neck.

Ok apart from Kiehls amazing ability to give me the skin I wanted. I behoove you to come in and speak with Georgia, she is helpful and patient with you. She isn’t pushy, she advocates for you to purchase what you need and whats best for you. Her focus is on you, not her sales quota. highly recommend her services.

I always experience friendly and helpful customer service here and the products are great. The free samples are awesome too. I love that they give you a few little treats with each purchase!

I don’t normally go to these shops, let alone buy anything there because it’s too expensive for me. However, I often go with friends who need to buy things or buy gifts.
This is probably my least favorite one on Newbury street because it always seems to have a lot more people (and their free samples are smaller!).
However, the staff are nice and know the products.

Oh, Kiehl’s…
From the overjoyed, obnoxiously pushy «you should totally stock up because our products last for up to three years unopened» to the entirely nonexistent staff even when you’re the only shopper… the only consistent thing at this store is the product.
Oh you want samples? «Sure, here’s one.» one. ein. uno. While I can appreciate the unseen cost to the company with «unlimited», even your online store offers three with every order! Talk about a missed up-​sell opportunity. More samples = more product tried = more product (likely) purchased at a future date. I get it, samples aren’t everything.
3 Stars is for the store and inconsistency in the shopping experience. Am I really just another UPT or contribution to a daily sales goal?
Product = 5

I am the lucky recipient of the Kiehl’s Boston 2012 holiday gift giveaway and I must say, what outstanding service!
I was overjoyed to come home to a beautifully wrapped (unexpected) gift as I’ve been a fan of their products for years but have only used my favorites (Crème de Corps and Calendula Herbal Extract Toner) sparingly as the price adds up quickly! Which is not going to get better for me having had the privilege to try other products in my gift package, I love them more than ever.
While in the store, the associates (Josh in particular) were attentive and informative. I didn’t feel rushed or anxious to make unwanted purchases. If you haven’t tried the crème de corps, you’re missing out– it’s an essential for Boston winters.
Thanks again Kiehl’s Boston for your great service and generosity!

Kiehl’s is the best. Once you try White Eagle for shaving, you’ll never be able to use anything else. This location also had some cool travel packs I’d never seen before, with about $ 50 of travel-​sized products for $ 40. Not a bad deal.

I love Kiehl’s! Most people think of this store as mostly a cream store for woman but they have some excellent men’s products too. I love their men’s bar of soap, it has a menthol smell that is very refreshing. I’m also a big fan of their shaving cream, it actually slightly numbs your face before shaving, excellent stuff. They are also very generous with free samples with every purchase.

Obviously great products, but this place is snob city. The staff seems annoyed that you’re there and bored when they’re describing their products. For a place that sells such great, tried and true stuff, you’d think they’d be all positive and up beat when recommending things or finding a good match for their customers. I felt like I had to pry information out of the salesperson and it looked like she was annoyed that I didn’t already know the details about their facial scrub ingredients. Sure, Kiehl’s has been around forever, but that doesn’t mean we all know the ins and outs of every single product .
I have been here at least half a dozen times over the years and I am officially unimpressed with this location. I actually wish I took my business to Neiman’s or Saks. Next time I need more moisturizer, that’s where I’m headed.

The nicest and smartest Kiehl’s store in the US.
I’m not from Boston, but I wanted to stop by this kiehl’s shop b/​c I needed a few things. The staff was super friendly! They were all very knowledgeable about kiehl’s products, the competitor’s products, and future kiehl’s products. You could tell that they not only sell the product, they really believe in the product that they sell.
It’s tough to get to b/​c it’s on Newbury street but it’s easy if you take public transportation and just walk there.

Let me just start off by saying that this is a review of the Kiehl’s store on Newbury street, not a review of the products they sell.
I’m a fan of Kiehl’s products, but I’m not a fan of their store on Newbury street. I would rather purchase their products at Saks or Nordstroms than go to their Newbury street location. The store has horrible service. I have never been greeted within the first few minutes of entering the store and the staff is never available when you have questions. Just recently I purchased a gift card for $ 150 and the clerk acted like she was doing me a favor. How inappropriate!
Now, for the reason why I had to Unilocal this store. Recently, my boyfriend and I went to the store to get him some products with the gift card that he received from me.
THE SALES ASSOCIATED TOOK THE GIFT CARD WITHOUT CREDITING IT TOWARDS OUR TRANSACTION AND DID NOT RETURN IT TO US!
My boyfriend paid unaware of the discrepancy in price since the card had only $ 40 left on it. It was not until later much that he realized what had occured when looking at his bank statement. $ 40 lost isn’t the end of the world, but it’s insult to injury at a store that is already so overpriced. Also, a part of me wonders if it was really an accident…

Between a girlie girl and a gay man, we brought enough products to Boston to overwhelm the city.
But sometimes you just need something more.
The gay boyfriend was running out of his moisturizer and I knew I wouldn’t make the rest of the trip without buying more facial cleanser. I could have gone to CVS on the same fancy pants street but decided to splurge and get myself a travel kit of facial cleanser, moisturizer, toner and the coveted lip balm for a measly $ 24.50.
I loved they had free samples of everything in the store. They gave me a free sample of the body scrub. Can’t wait to try it!

I like the products in here alot. I think they are expensive but well worth it, i am very much into their shampoos and condiioners. The staff is meh, not the best, but they can be helpful if you ask them.
The setup is comfortable, two walls with products assigned by their job. There is a lot to choose from, i think you should go there with an idea as to what skin and hair type you have, certainly a good place to buy products for face and hair.

I think im about to go poor, for the rest of my life. I just got some Kiehl’s ultra facial mosturizer and omg its super duper!
It has spf in it, which is great, but you expect anything with a sublock to bea heavy and greasy right? NOPE. So it feels heave on your fingertips, but when you smooth it out on your faces its like heaven and non greasy! My face feels so soft and normal, but not at all wet and greasy as many moisturizures do.
I like the location as well, the prices stink but thats what happens when you start using amazing stuff.
Really guys (and gals) spring for the extra money because if you are at all serious about skincare then Kiehls is the way to go, yo.

To be a recipient of anything from Kiehl’s is the equivalent of me winning a mini-​lottery of sorts; the stuff is so addictive and wonderful, but certainly on the expensive side, so your wallet may not love you as much as your skin will. But you have to live with your skin every moment of the day. You could technically toss your wallet somewhere and still survive.
I’m particularly a fan of their hair products. My hair’s mood changes more frequently than the predictions of a Magic 8-​Ball, so it’s comforting to know that there’s a product or two out there that can tame the unruly and help me fool the public into believing that my hair takes no work at all. The facial products are also of the highest quality and I truly believe that if you don’t walk out of Kiehl’s with at least something to love — even just a little — you will the next time you go. It’s my promise to you, from the bottom of my heart. Or my conditioner bottle!