Kenmore Optical

I echo most other users’ review — Dr. Bochnak was very easy to work with but the lady in the front showed an utter lack of patience and in dire need of some customer-​service training. They must be related otherwise I can’t see why Dr. Bochnak would hire anyone who drives away customers.

I have been a patient here for seven plus years. I’ve always gotten great care and courtesy treatment. The office even stayed open for me one snowy weeknight just so I could pick up my glasses! I don’t understand why this practice isn’t liked more. It’s a great location and they’ve got great selection of frames and contacts. It’s a private practice in a big city but the customer service and treatment is small town great. I really don’t understand the low star ratings.

I feel really bad giving a low review for this MD. Dr. Bochnak is amazing and I 100% recommend him and have recommended him. If I was reviewing him he would get 5 stars for sure. He spend a lot of time with me and was very very friendly.
The lady in the front… is going to lose him all of his business, sadly. She is decent when you are in the store. I wouldn’t say overly rude or nice at all. Just kinda whatever.
But if you ever call her, she actually sighs, if you ask her to do something. She is very very rude and acts like you are inconveniencing her with any question you may have. And she NEVER says goodbye, she always just hangs up, pet peeve!
Anyways, I will continue to go but if I ever get recommended another optometrist I honestly would probably make the switch based on her. I don’t want to feel uncomfortable when I need to call my optometrist office or any MD office for that matter.
He told me they would match any price online for contacts, when I called, she said they only match 1800contacts, so I recommend going elsewhere. I saved ~$ 100 using Lensdiscounters.

Dr. B? 5 STARS! He is so wonderful. His staff? 1 Star, if that. i can’t stand them! They need to hire new people or retrain pronto.

Kenmore Optical had to be some of the strangest experiences I’ve had at an eye care facility. Dr. B is extremely nice, thorough, and patient. The women who work the front desk, on the other hand, are sharks looking to scam your money. Their supply of glasses is awful. not just in terms of general stock but the entire ‘look’ of them. I bought a pair of glasses that I immediately HATED that the front desk person had recommended. Total buyers remorse and they wouldn’t do anything about it. It’s a shame that the staff is so terrible. The instruments are somewhat old as well, but I received tests that I had not with my previous doctors… I don’t know if that’s a good or bad thing.

It sounds like I had a better experience than most, because I’m comfortable giving Kenmore optical four stars. Let’s be clear, though: This is not your super high-​tech ophthalmology lab with someone who assesses your eye care needs before you see the doctor. This is a bare bones, in-​and-​out eye exam joint.
The doctor was VERY nice. He was easy to work with and got my prescription right despite my last doctor getting it wrong.
This is very important: You will be ushered directly into the front shop. Do NOT buy your glasses or contacts there. I was quoted a price that is three times higher than I ended up paying somewhere else.
I expected a lot more rudeness from the staff based on Unilocalers’ reviews, so I guess I just lucked out.

Also echo the view that Dr Bochnak is very nice, professional and knowledgeable. But his service is not worth the aggravation of dealing with the woman who works the front desk. Pushy, aggressive, rude! She is not even very informed about insurance and rude — just rude!

Dr Botchnik is wonderful and very pleasant. However I wish the same could be said for the staff. The women at the front desk were extremely rude to my girlfriend when she went in for contacts. Not only were they unhelpful, but charged her card three times the actual amount at which point they said they couldn’t void the charge and informed her to contact the bank. She had to go back twice to get the issue resolved and the lady at the front desk was rude both times.
In addition, they informed her to arrive at 3 pm only to arrive at a locked and dark store. Dr Botchnik arrived at 3:30 surprised to see her because he said he informed the receptionist about his prior engagement.
Though Dr Botchnik was great, their selection is limited and over priced. I would try Lenscrafters on Exeter next time.

yall be divas
this place is legit for quality glasses for decent prices.
They threw in a discounted exam for me

I used to recommend this place to friends. I have bought two sets of glasses from these people in the last three years, and have had my eyes checked twice. I loved that they had unusual glasses, many of them vintage. Or possibly «vintage.» Whatever, I liked it.
Recently, my glasses got a little bent out of shape. Today, as I have done about every nine months or so, I went back for an adjustment.
The same lady who I’ve bought two pairs of glasses from (I buy a pair every nine months to once a year) tried to charge me $ 10. She denied that they had ever offered me help with my glasses and that I had ever been a customer there. Total, I have given Kenmore Optical around $ 1,000.
Before I left the store, she said, «It’s not our job to maintain your glasses for your lifetime, you know.» Well, Kenmore Optical, it’s not my job to maintain your business.
I won’t be back again.

Ok. I just called the store to check on the fab glasses I had ordered and had an encounter with some woman who I can only assume is cruela devil. This woman was wretched!!! She was so rude to me and actually tried putting me down over the phone. I had been told my glasses would be ready between Thursday and Saturday, the woman replied to me «um… Yeah how in the world could I get glasses for you in 2 days from San fran? I obviously didn’t overnight them». This woman is just horrid. How in the world am I supposed to know where you ordered them from and if I’m told Thursday to Saturday, I fully expect Thursday to Saturday.
All in all I have lowered my rating 2 stars based upon my experience with cruela. Everyone else at the store was great, but unfortunately this mean lady ruined it for the store. It’s a shame because if it weren’t for her, this would be a top notch place in my book.

Be forewarned. This could happen to you.
Week 1:
You walk into eyeglass store. A jolly woman at the counter helps you pick out some frames. Is «honest» about what they look like. Even lets you keep your faves on hold.
Week 2:
Same store. Same woman. You ask to see the frames you were interested in. They are handed to you. You ask if you can take a picture of yourself in them (to get your friends’ opinion that can’t come w/​you thanks to those oh-​so-​convenient hours). Willingly and encouragingly, the woman says «yes». She even suggests you face the window to get better light. You are trying to take a pic of the side of the frame (some funky etching design is on them) but quickly learn it’s hard to take a pic of the side of your face, so you take the frames off and take a pic of them in your hand. Said woman turns into scary monster and shouts «SCUSE ME! YOU CAN“T DO THAT! WHAT ARE YOU DOING??? YOU CAN JUST GO ONLINE AND BUY THEM NOW!!!» Shocked by her transformation you return the glasses, explain that was not your intention (you could have done that in week 1 if it was, why else would you return… not like you can’t remember what the frames look like AND there’s no identifying information on the frame – you know b/​c you have the picture). To add insult to injury she then says as she wipes crumbs for her mouth (interrupting lunch might have been a bad move too) «you haven’t bought anything here anyway. You’re not even a customer». You say, «you’re right», and walk away backwards, wishing you carried mace in case she begins birthing an alien…

PROS: Convenient, Sat hours in the fall and spring, optician is informative. Good expertise and decent price.
CONS: Limited (but fair) selection of glasses.
I had contact lens-​fitting two years ago. I came back for another pair of glasses two years this past summer because I like my optometrist. The store is convenient, close to Kenmore and has Sat hours. The lens-​fitting experience is pleasant and expedient. I didn’t have to wait and the fitting time was about 20 minutes, with eye exam, lens fitting, and explanation. The optician was very friendly, informative and straight-​forward. The lady at the counter was also helpful and is knowledgeable about frames and lens.
The store is small and is run by a small group. The selection is not great but decent. I got personal attention, honest and knowledgeable answers to my questions. This was important because the other places I went didn’t have staff who know much about glasses. I also got attention of a small store, something that struck me as quaintly old-​fashioned but rare these days.

my previous review was deleted for falling «outside Unilocal guidelines,» but I think its important people know about this place.
my experience. I went with my best friend. We both got our eyes checked and glasses.
1) he called her a «broad.» as a «joke»
2) he didn’t believe i don’t wear eye make-​up (duh cause i’m a girl, right?)
3) they charged me for a contact lense fitting i didn’t know was happening.
4) my «scratch resistant coating» is not there
5) the people at the front desk were really pushy — hiding glasses from me that I liked in favor of the ones they preferred on me.
all in all, a surreal, terrible experience.
I hope that falls within guidelines. I’ll never go back.

I think the doctor is great in the back — he definitely takes his time making sure that you are getting the right prescription, without making you feel rushed to get in and out. Their retail contact lens prices are kind of expensive, so it is best to purchase the contacts online instead of at their retail store (but not through 1800contacts which is the most expensive retailer on the web).

I wish I could give this place zero stars. What a horrible experience. I picked this place because my insurance suggested it, but I really wish they hadn’t.
1) Their business hours are 10 – 5. What is this, 1950? It’s very inconvenient for a person with a day job to come here.
2) Customer service sucks. The staff is rude and not helpful.
3) No returns/​exchanges. When I paid for my glasses I was never told that I couldn’t exchange them if they didn’t work (as you can at every other optical shop in the world!). The glasses I picked out don’t fit my head, but they won’t let me exchange them at all. The lady working there said «WELL, We’re not lenscrafters!»
WELL, I guess I won’t be coming back here again! Thanks for nothing, jerks.