Jos A Bank

Honestly, the worst experience this store. They have messed up my order 10 times already. They try and cover up the faults of all of the terrible employees that don’t know anything about their stock

I’ll start by stating that this review is based purely on my experience, and not the merchandise. I went in yesterday to purchase a suit from them which is in the process of being tailored, so I cannot vouch for the product yet.
After a bad experience at the location on Franklin Street where where I felt the store staff could care less about me or my business, I decided to give the Boylston Street location a shot. Upon walking into the store I was greeted by a lady folding shirts towards the rear of the store. As I initially told her what I was looking for, the store manager came over who introduced himself, then introduced me to Merlin who would be assisting me. Right from the start I felt a much more pleasant and welcoming vibe from the folks at this location. Merlin was very professional, and despite my expectations, didn’t try to get me to buy more than I had intended to. He listened to exactly what i was looking for in terms of price point, style, and color.
All in all, I must say that I left here pleased with my experience.

I am reviewing Jos A. Bank at the Northboro, MA location and I’m writing here because I did not see the Northboro address. I went in today to match a shirt, tie and pocket square for a suit my husband bought at the Framingham location. There was only one sales woman on the floor, no other customers. I will mention that she was sloppy in her dress and very unkempt looking. 10 minutes into helping me a man and his son walked in and were looking at sport jackets for the young man. I then saw the manager walk in and sit at a desk right on the sales floor. The father asked if he could have help with the jackets. The woman that was working with me said, «I’ll be right back» and started helping them. I continued to pull ties and pocket squares and was waiting for her return. She was walking them all over the store, suggesting shirts and other items and then proceeded to take his measurements. The manager was still sitting there. Finally, I told the sales woman that I was leaving and she said, «I’ll be right there». I went to the manager and told her that as the manager it’s her role to either train her employees or step in and help when there is more than one customer in the store. She was outraged (at me!). So, I guess I know now why they have the sales: buy one get 3 free, because you never want to go in for repeat shopping. Their prices are not low, the ties I was looking at were about $ 89. Very very bad customer service. Unfortunately, I do like their clothes and will try the Framingham location and let you know!

Worst customer service ever, will never shop with them again.
Lacey at customer service line was rude and when I asked to be transferred to manager she stated «I don’t have a boss».
Just try shopping the website and you’ll see how poor that is built (search results bring up suits no longer in stock).
Joseph would roll over in his grave if he know there were brain dead people running this business.

I wish I could give negative stars!!! DO
NOT RENT TUXES FOR YOUR WEDDING FROM THEM!!! Stay away! Dealing w Jos A Bank for our tuxedo rentals for our wedding has been an absolute nightmare. I will tell everyone I know to stay far away from your company. You have a bunch of circus clowns with zero brain cells or common customer services skills working in your Boylston Street in Boston MA store as well as your Freeport Maine store. Thankfully for you Bob in your Wellesley MA store is a breath of fresh air. He is the man who set up our original order and was patient and knowledgeable. He has excellent customer service skills and should probably be promoted to the head of training the rest of the dip shits you hire. We are off to Mexico for our honeymoon but unfortunately I’m still dealing w the aftermath of the horrible experience using your tux rental service. My cousins bow tie & suspenders were missing from his order. Forcing us to find someone to run around town on NYE searching for a bow tie for him to wear. My other cousin was forced to return his suspenders even though we upgraded them to the non rental version as a gift to them. My fathers tux wasn’t even there when he went to pick it up. Which meant we had to find someone to rush back there the day of the wedding to hopefully have it available. The new store manager in your Boylston Street Boston MA has zero clue what is going on. How on earth can you run a store when you don’t know anything about the companies policies and procedures???

This is not a comment on the chain but on the store on Boylston Street, where I just had a wonderful experience with Merlin the department manager. I wish every store in the world be filled with people like him: calm and relaxed, yet perfectly polite and professional, patiently multitasking without leaving anyone to wait for too long (while other employees conveniently disappeared). The world would be a better place.
(I should also bitch about a [very white, attitude much] lady who made my return an issue over nothing, but fortunately I am not like that.)

Customer service is non-​existent. I ordered a gift card on-​line for my son-in-law’s birthday since I was traveling. I did receive a confirming email with order number from Bank’s. But 2 weeks later I discovered it had never been shipped nor charged to my account. I sent repeated emails and called their customer service number as listed on my confirming order but was told to leave a voicemail. I have never heard back from anyone.
This meant that my son-​in-​law did not receive a gift from me which is very upsetting. Even more aggravating is the hassle in trying to get Bank’s to correct their error.

My father purchased a pea coat for me as a gift (which was 75% off by the way), but I decided I needed a medium instead of a large. I came here and exchanged it and the staff was very efficient in processing my request. I walked out happy.
A pair of ear mufflers I bought later broke, and I exchanged that as well at another location for no hassle. I’m happy with that. I do not have experience in dealing with suits or other things people are complaining about.

Horrible customer service. No one helped us or bothered to ask us if we needed help. Walked around the store a bit more and still no one offered to help. Ended up asking one guy if he worked there to get some help. He didn’t seem to know where to find black suits. He didn’t bother recommending any suits to me. Since I was close to the door by then, I left.
Do not buy from this store.

Terrible experience all the way through. I’m part of a wedding party who ordered suits through Jos A Bank. The main contact for the party left the company and everyone I talked to afterwards had no idea what I was talking about when I called asking to order. It was straightened out eventually and we were able to get the discount we agreed upon.
Next, picking up the suit. I ordered the suit to this store. I was asked my name about 5 times, the size and color of my suit about 4 times and took a manager to finally locate the suit. Seemed very disorganized. Then I went to try it on… escorting myself to the dressing room (which don’t have mirrors in them?!). It fit, so I walked out of the store. Not one person said anything to me on the way out.
The suit itself seems fine, it’s the right size and looks great and was a good price since we ordered in bulk for the wedding party. Serious customer service issues though, at least at this location.

DO NOT GO HERE!!! THEY ARE INCOMPETENT AND RUDE!!!
I recently rented tuxedos for my groomsman through Jos A Bank for my wedding, and the whole experience has been a disaster. I wish I could give them zero stars, because they went out of their way to earn it. To begin with, their online reservation system is a joke. It is clearly an afterthought and they spent no resources developing it. Do not use their online system, but most importantly, do not go to Jos A Bank… ever…for anything.
I showed up with my groomsmen and my father (who drove over 100 miles for the occasion) at the time I reserved on the website. I had even received a confirmation from their website via email. When I showed up, no one even said hello to me for a good 10 minutes, which is fine. But as the appointment time had lapsed, I told one of the salesmen that I had an appointment for a tuxedo fitting. His response was «Oh, really?», and then he walked away.
I waited at the register for a few more minutes and was finally greeted by another salesman. I told him that we were here for a fitting and he told me that everyone was busy, and we would have to wait at least a half hour. By now my appointment time had already been overshot by 20 minutes and I told him we weren’t prepared to wait around another half hour. He told me that I would «have to be patient and that fittings also take a really long time. Like an hour.» At this point I was getting frustrated and asked to speak to the manager. He told me he was the manager. Turns out he wasn’t. Eventually the manager did come over and he told me that I wasn’t in the system and that nobody had ever heard of me! I pulled out the email confirmation and showed him my event ID and the time and place I had registered for. He couldn’t have cared less. After another half hour of them helping everyone else in the store before my group, they finally tried to look me up… to no avail. They couldn’t even use the «new» computer system and were not at all ashamed of being completely incompetent. On top of it all, EVERYONE was extremely rude and clearly hated their jobs. I finally suggested they write down the measurements of all my groomsmen ON PAPER, which I ended up doing. They told me they would put it in the system later on in the day. They never did. Good thing my best man took a picture of the pieces of paper with his phone, or the entire thing would have been for nothing.
After several days went by with no word from them, I called only to find out they still couldn’t put in my info. Another half hour on the phone was wasted trying to settle it. I finally went to another branch (in Mansfield) where it took about 45 seconds per groomsman to enter the info. They found me right away in the system and entered all the info and that was it.
The Boston store only had to receive the tuxes and call me when they were there, WHICH THEY DIDN’T DO!!! I called them the week of the wedding and again was immediately greeted with rudeness on the telephone. I finally dragged it out of the salesmen that tuxedos are delivered on Tuesday. Tuesday came, no call. I finally just handed the nightmare over to my best man and he picked them up the next day.
IT DIDN’T END THERE. They charged MY CREDIT CARD for one of my groomsman’s tuxedos WITHOUT MY KNOWLEDGE OR APPROVAL. The manager (who is as rude and unprofessional and incompetent as anyone I have ever met) admitted that he charged my credit car without my approval. I am still in the middle of fighting this right now.
PLEASE, FOR THE SAKE OF YOUR SANITY AND WELL BEING DURING THE STRESSFUL WEEKS AND MONTHS LEADING UP TO YOUR WEDDING… DO NOT GO TO JOS A BANK!!!
As a last remark, I will also mention that the tuxedos were of very poor quality and were uncomfortable. Luckily, I own my own tuxedo and did not have to suffer with their inferior, lowest bidder, bottom of the barrel goods.
AVOID LIKE THE PLAGUE!

A good experience.
I generally dont care for big name suit stores but when Banks had the 70% off sale I couldnt help but go in. And was I ever surprised! The selection was great and the help was very friendly.
I was treated very kindly, ask for Abraham, he is hilarious and has a good sense for what looks right on the correct individual. This Banks site was very accomodating and willing to help.
The only drawback I had was the tailor that I was sent to sucked! He is also in back bay I think off of Glouster st. He was not reliable and expensive.

A lot of Bank bashers out there! I go to Boston a few times a year and those are the only occasions I actually shop. Jos A Banks on Boyalston st is my go to place for work clothes in the office.
While have haven’t bought suits there, I do buy cashmere sweaters, cotton dress shirts and wool slacks for work. I find the quality to be good and the staff helpful and attentive. Other than Mens Warehouse, which I don’t find equivalent, I haven’t seen any other names referred to that provide better value.

Ready for a shock? I walked into a Joseph A. Banks.
Ready for ANOTHER shock? I’m really giving it four stars. No that wasn’t a mistake.
Ok, first off their suits are fused. Ew
Secondly, they’re cut for guys shaped like pears and their pants all have pleats. Ew
However, I was looking for a seersucker suit…it’s a one season kinda deal, so I wasn’t looking to throw down the kind of dough I’d spend on a fully-​canvassed suit. Fused, while not great, would be fine for this. So I wandered in. I was greeted warmly, helped by a great associate who seemed to really enjoy his job, and was told even before trying anything on «Uh, honestly, our suits aren’t normally cut for you and chances are you’re going to hate the rise on the pants»
Wow, friedly AND honest what a concept.
He was right, by the way, the fit was horrid for me but whenI came out and tried to sneak out the door he found me and gave me a list of places to check with good quality suits at reasonable prices that will probably have a good fit for me.
Amazing.
Cereal.

I’ve been to several Jos A Bank locations, and generally have an enjoyable experience, however this location in the Back Bay does not help the company’s reputation. Recently, my fiancée and I visited this store to look at some tuxes for my groomsmen. Upon walking in, no one even said hello to us. Employees were consumed with conversations amongst themselves, and didn’t seem pleased when I had to interrupt them to ask for assistance. After explaining I was interested in looking at formal wear rentals for our wedding, the associate showed us to a table with a few catalogs and walked away. Definitely the worst experience of wedding planning thus far; no congratulatory message on our engagement and no assistance in looking at the tuxes, he just said «let me know when you’ve picked something out.» After settling on two options, I gave the associate all my contact information and the tuxes I wanted to try on. I never heard back from the store, and was actually fine with that and had no desire to try and reach out them myself.
On a previous occasion, I had called the store to make an inquiry on availability of one of their blazers on sale as it was sold out online. Upon calling, the associate on the phone said they were too busy and to try calling back later. Needless to say, they lost my business there.
Overall, the store is extremely unfriendly. The employees do not reflect those of a respectable gentleman’s clothing store. They come across as being very unknowledgable about clothing and sizing/​fits, and have no desire to help the customers. They generally seem to be more annoyed that you’re in the store.
Once an occasional customer of Jos A Bank, this single location has turned me off from the brand entirely. The company should really pay a visit to this store and reevaluate it.

Wasn’t impressed by the setup at this store. It gave the appearance of being very disorganized. There are better suit stores in Boston even of this same chain.

I am in a wedding at the end of the month and am renting a tuxedo from Joseph A. Bank.
Pros: Excellent customer service from Robert, a gentleman who helped me in the store this afternoon.
Cons: Very poor customer service from the gentleman I just spoke with on the phone. Long story short, I was supposed to call Robert to finalize my order. Robert had left sick for the day, but the gentleman on the phone informed me that he could not help me because the store was busy and told me to call back at a later time. I found the move very rude.

While the clothes here are fine, the service is terrible. I wanted to spend a few hundred dollars on slacks and dress shirts. My friend and I walked in and started looking around. I think there were 5 salespeople in the store and not a one even said hello much less came over to help me. They were too busy discussing the intricacies of Superbad and Super Troopers. No, I’m not kidding.
Anyway, I find some pants I want to try on and a shirt. I stand around the dressing rooms looking for someone to help me out. Some places have sample shirts to try on so you don’t mess up the packaged shirts. Fine, no problem except when you wait for 5 minutes and every salesperson is off somewhere else. Oh, did I mention my friend and I were the only customers in the store and he wasn’t buying anything? So after waiting, I went in with my stuff. The pants were OK, but the shirt fit really strangely. I had to come out of the dressing room, because there are no mirrors there, at which point i look into the triple mirror. The shirt is waaaaay baggy in the middle. I manage to flag down a salesman as he is passing me by and ask him if they have slim fit shirts. He points to the section where I got this baggy contraption and I told him that that was where I got this shirt from. «Well that’s all we got then Bub.» Yep, he really called me Bub.
At this point he realizes that I’m not wearing one of the sample shirts. He gets rather bothered by this and tells me not to open any more shirts. I go back to the dressing room, change and leave. I spent no money there.

First of all how is it a sale if the whole damn store is constantly on sale? I hate places that play games like that.
Selection is decent and prices are hard to pin down since they change so frequently, but I don’t feel its a good deal. The staff are ok and selection is ok.

I’ve been a Men’s Wearhouse guy for years, so I decided to try Jos A Bank as a change of pace. I was in the market for a suit and planned on buying one by day’s end. In other words, I was a man looking to spend money as quickly and as with little fuss as possible. I was fully prepared to buy shirts and ties to go with this suit and, heck, I might’ve even dropped an extra $ 10 on a scented wooden suit hanger. For a clothier, there was not an easier mark in the world than me on this day.
Yet, despite dripping with Take My Money pheremones, it took a solid five minutes of staring at sport coats and rubbing the fabric between my fingers (which is international sign for «I sure would like someone to show me this sport coat») before an older salesman unenthusiastically ambled up.
If you’re selling someone a suit, you immediately ask them what they’re looking for and if they’d like to be measured. This fellow did neither, and then spent the next few minutes doing a horrendous job of trying to satisfy my suit needs. I felt as if the salesman would rather be standing in the back and not making a sale instead of taking the business I was practically shoving at him.
He walked away mid-​conversation to take a phone call, and I promptly left, disgusted. Within 20 minutes, I had bought a suit, shirt and tie from Men’s Wearhouse, where I was treated with the consistently excellent service I’ve come to expect there.
Jos A Bank is bunk. Cross the street and go to MW. You’ll like they way you look.