Iron Mountain

I work for a company that has many branches throughout the US. We have 2 branches in VA in which we have Iron Mountain shredding services. One of our branches moved locations and now the company says they can no longer provide «on-​site» shredding. I have tried calling their customer service line 3 times now. Each time I am on hold for a minimum of 15 minutes before I can even reach a customer representative. Then once I get a live person, they can not help me because they do not seem trained well enough to answer any of my questions. I am currently on hold with them (going on 21 minutes now…) and I am definitely canceling service as soon as I get someone.
We never have any of these problems with any other shredding company. I have dealt with Iron Mountain when we used them in our Texas location as well. The service was just as bad then. I would never recommend this company to anyone.

I tried contacting Iron Mountain for shredding services. The rep. made it very clear very quickly that they were not interested in my business. His desire will be granted since they certainly won’t be getting it.

Worst customer service I have ever experienced. It’s easy to deposit your boxes but if you want to permanently withdraw a box they charge you to obtain an inventory of your boxes and an additional charge-​up for a «permanent withdrawal.»

How secure are your company’s records after seven years of storage which are then obsolete and due to be discarded?
In my former employment, my position entails the overseeing unwanted yet confidential documents to be professionally shredded which Iron Mountain sends a representative to personally empty our two gargantuan confidential bins. Clients have the option to set schedule pick-​ups to their needs either bi-​weekly or when the confidential bins are filled to the rim.
Document shredder, Iron Mountain Incorporated, company’s headquarter resides in Boston, MA.

If there was an option for negative stars, I would use it.
My company, located in California, used Iron Mountain for shredding services. Every time we’ve had a question or a problem, there’s a different number to call and someone new to speak with, and no one can ever solve the problem for you — all they do is give you another long order or tracking number and then you get to wait 4 to 24 hours until someone else calls you back, to still not solve your problem.
They send someone new every time to empty the shred bins, so every time we have to drop what we’re doing to show them where the bins are located. The last guy who came was incredibly snarky about an order we had called in — if I weren’t such a lady, he would have gotten an earful.
I have never wasted so much time and energy on a vendor. Needless to say, I will never use Iron Mountain again.