Inn Boston Reservations

We had spent a lot of time looking for a place to accommodate me, my boyfriend and two of my bestie girlfriends while in Boston. I was so excited to find a place we could enjoy while catching up. We all got in Thursday, July 16^th and checked in. When we got back from dinner it was about 11:30 PM, about 15 minutes later one of my girlfriend’s shrieked, «a mouse». Moments later a larger rat sized «mouse» scurried across. By that time, we were rather disgusted and none of us were eager to get to bed. We concluded that we would pack up our things and stay elsewhere.

In the midst of finding other accommodations at midnight, I figured I should call to leave a message with Inn Boston Reservations that we had vacated the unit due to rodents being present. I was advised by the individual to call back after 11AM the next day to speak with Tom. At that time I re-​iterated that we were not staying there and asked her if it was necessary for them to confirm that. I was assured «no» and that she would make note of the call. Additionally, the photos sent to me were not the unit we rented.
Upon phoning Tom the next day at noon I was asked a series of questions that were entirely unnecessary, ranging from «what time did you arrive» to «what time did you see the mouse»? I felt as though Tom thought it would be a good tactic to continually question me in hopes of causing a feeling of intimidation, my thoughts were «wow, is he really talking to me this way. If I wasn’t female is this the tactic he would have chosen»? So disappointing. He even asked where we had chosen to stay once we left, seriously? After his continual range of questions, I bluntly stated that from his response I was detecting he had no intentions of reimbursement, he defensively rebutted he was willing to reimburse for Friday night only. The way he responded and handled the situation was poor. Not once did he apologize, not for the rodent problem, not for the fact that we needed to up and relocate at midnight
.
I know I would appreciate someone writing a review if this happened to them. I understand that mice can be present, but set traps, own the issue and hold yourselves accountable.

My GF booked the rear penthouse unit of 113 Beacon July 17^th & 18^th. On face value it served our needs; a good location and quaint old brown stone. Just after midnight with her and her two besties lounging on the couch a small mouse scurried across the living room sending the girls into a standing position atop the couch. I laughed amused not yet realizing that the first domino in a chain of weekend ruining events had just beset us. This rodent was the Stuart Little variety and was almost dismissed.
The next rodent was sizable, a Ratatouille variety measuring 6 – 8 inches with a like sized tail. He darted between the couch and entertainment shelves under the flatscreen multiple times giving pause in between to question our presence. All the lights were fully on and the high pitched squeals of three grown women probably surprised him. He demonstrated his athleticism by bounding down the two steps separating the kitchen and living room of the lower floor and then for an encore, sprinted back at the girls jumping up the same two steps in one motion. Knowing the adage «when you see one cockroach, there are usually 10 under the fridge» we figured that this party was just getting started and we were not invited guests.
We called their 24hr support line shortly after packing up and heading to a hotel that had vacancy in the neighborhood. The lady who returned our call was pleasant and demonstrated empathy. She instructed my GF to call back later in business hours to discuss a refund with the manager Tom.
Tom lacked any sense of humility peppering my GF with pointless questions about when we checked in, how much time did we actually spend in the unit and where did we end up staying. I don’t know about you, but my threshold for rodentia in any accommodation I rent is generally 0. I know there is a regional sentiment in the Boston area for get-​to-​the-​point communication often sacrificing pleasantries and civility for bluntness. Best case Tom was guilty of this, but his steamroller tactic and dismissal of a major issue really just played like misogyny. I mean, what did he expect us to do in this situation? He tried to tell my GF that you get an occasional mouse when you come to the big city. Implications of our bumpkin origins aside I can assure you that our hometown San Francisco is just as old & urban as where we were staying. When people have problems, they put out traps. They don’t continue to rent out units knowing there is an infestation. Maybe this was a new problem in this unit, but the correct move is to apologize profusely, take ownership and give people their money back. At the end of the call Tom agreed to give back half of the money we paid for this horrible experience. I gather from his inane questions he felt we owed something for the 8 rat-​free hours we experienced.

Booked the one bedroom suite for 2 nights during st. Patrick’s day week. Better than expected. Our room was conveniently located near the mall and eateries. The Green line was around the corner which was great after walking all over the city. Definitely would book here again!

I was seeking out a condo for my sister’s 30^th birthday celebration in Boston. We got the 2 bedroom condo on Beacon Street. It was perfect for 6 of us. It was convenient to all the shops and restaurants on Newbury, as well as a convenient walk to just about everywhere else. The condo, itself, was very cute and plenty of space.
The only thing I would caution on, are the beds are not that comfortable at all. Additionally, everyone hears everything in the entire condo. However, we heard very little noise from the street and the rest of the condo building. Considering we were so busy while we were there, this was not a big issue for us.
Perfect place for a group! Would stay here again.

I stayed at the end of August 2012 and I thought the Newbury Studio Suite was very well situated. Extremely close to shops and restaurants, Newbury Street is just a stone’s throw away. That’s a nice, very touristy area. I stayed in the second floor unit — just beware that the stairs are narrow and there are no elevators. My unit faced the back of the building so it was nice and quiet. The unit was clean and the kitchen was well stocked with pots and pans, utensils, dishes, glasses, etc. I did turn the air conditioner on but had to turn it off because I thought it was a little loud, especially after midnight — I didn’t want to keep my neighbors up.
I had to rent a car for a day so my pickup/​drop off point was at the Prudential Center, which is so close by, just a few blocks up the street. And the Center itself was great for shopping. Other transporation like the ‘T’ was just a block away.
I’m glad I found this place. I really enjoyed my three night stay there and would recommend it. The staff at Inn Boston Reservations was so helpful, courteous and professional. Check them out if you’d rather stay away from those ‘normal’ hotels.

Looking for a non-​traditional but very convenient stay in Boston? Inn Boston Reservations is perfect.
It’s basically renting an apartment for your stay, without the week-​long requirements of other places (I think it’s usually a 2 night minimum). The prices are also very reasonable for Boston, for an option even better than a regular hotel room. I stayed in the Newbury Studio Suite, which was an amazing location. Having the little apartment is a great option if you want to take advantage of the kitchen and make some of your own meals to keep the cost of your trip low.
Free wireless internet is definitely a plus. There are also some apartments with the company that are dog-​friendly!
The only downside to the apartment was that if you want to leave your bags before checkin or after checkout, you have to take the bags to their main office.