Green Choice

ZERO STARS!
Do not use this company under any circumstances. I stupidly used them to clean area rugs and they completely ruined three out of four rugs – they came back with bald patches – small to hand sized spots where the tufting was completely gone, only the backing remained. Of course they claimed the bald patches were there when they picked them up – just not true. They also claimed the holes were because the rugs were old – they were less than 20 years old: not old in my opinion for wool rugs. They had already charged my card for the entire cost and in a desperate attempt to claw back some if that money I only requested a refund for the cost of cleaning the one rug. After a lot of screaming they agreed and a week later I had my refund. I still have three ruined rugs.
I should have seen this coming. They quoted $ 1-​$ 2 per sq ft on the phone for picking up and cleaning rugs– that was the phone number on the website. A guy with a completely different phone number picked up the rugs and would only offer prices $ 3-​$ 6 per sq ft. Ok, I needed the rugs cleaned and after bargaining we arrived at a price. I signed the estimate on a form from All Carpet and Upholstery with a completely different phone number. They charged my credit card the same day for the full amount, paid to a third company name, All Carpet Solutions.
I should have seen this coming from the original bait and switch on the pricing but, sadly, I did not. If you want your rugs returned to you barely clean and ruined, then by all means, this is the company for you.

I cannot comment on their work yet as they have not arrived. I woke at the crack of dawn yesterday to get to my new apartment by 8 which is when they promised to arrive. When I called at 8:30 I was told that they would arrive between 9 and 10. Had to get to work so rescheduled for the next day — they swore that they would arrive by 8 a. m. At 8:10 the guy called to say he’d be here in 35 minutes. At 8:45 he called to say that he couldn’t find the building (if you service Boston you can’t not know my street or building). Service manager was supposed to call me when he got to work at 9; he never did call. When the guys finally showed up they were polite and did a good job but it turns out that Green Choice subcontracts so you don’t know who is doing the job. I’d go elsewhere next time.

Very unhappy with Green Choice.
We are believers in using green products whenever possible, so when it was time for us to have our 3 year old couch cleaned we found this company and set up an appointment.
The gentleman who cleaned our couch called prior to arrival, as promised, and arrived on time (early, in fact). He did a great job cleaning our couch, which looks great.
Right after he left, upon closer inspection, one of the buttons on our couch (that creates an indentation) looked funny – i touched it and it fell right off. Mind you, I could still see the marks on the couch where the technician used the machine over the button – no way it would have held on during the cleaning process if it had been damaged prior.. .
I immediately called the company and the customer service rep. said she would have the technician call me (I asked her why, but she insisted). He denied damaging the couch and suggested I call the main office again, which I did.
This lead to a week of no-​call back from a manager who, I was told, would call me immediately when he returns to the office.
One week later, I phoned again, spoke with a manager (Jason) who told me he would look into it and call me back within the day, but there was probably nothing they could do.
3 days later, after no phone call, my wife phoned (multiple times) and finally spoke with Jason who told her that I «was fine» with the fact there was nothing they were going to do (which is clearly not the case). He then offered to reimburse us for the cleaning (which they promptly did).
In the end, they damaged our furniture and took absolutely no responsibility for it; did not make any effort to reach out to correct the problem; and appear to have no interest at all in customer service. We are not upset that the couch was damaged, but are furious that they 1) did not follow up with us as promised and 2) are not willing to take any corrective action (pay for the repair) to satisfy the customer.
Please do not use this company.