General Shoe & Luggage Repair

Whenever I or a family member needs shoes or luggage repair, this is the place I bring the stuff to. Fast, friendly and low cost. Can’t ask for more.

Staff was friendly. Took them 2 days to call me to tell me they had to order the part. Then didn’t receive another call. 3 weeks later I called and they said yes, my shoes were ready and seemed surprised I didn’t get a call. They didn’t blame me which is nice (clearly they had my phone # because they called early on), but I would rather have gotten a call when the shoes were done.
The repair was good… but $ 75 for rubber soles on shoes that cost $ 90 isn’t worth it. Will look for a cobbler that is either cheaper, or at least calls me when the shoes are ready.

I should have paid attention to all the terrible reviews, but the location at South Station was just so convenient, so I brought a pair of shoes to General Shoe & Luggage Repair to have the rubber heel replaced.
1) I was charged $ 45 to replace a rubber heel. That’s ridiculous.
2) I was told it would take a week to finish. Equally ridiculous.
3) Staff is unfriendly, bordering on rude. Attitude is one of complete disinterest.
4) Shop is constantly closed during posted business hours. My shoes were supposed to be finished a week ago but I still don’t have them because each of the three times I have gone to pick them up, either the shop is closed (during posted business hours), or the lights are on and sign says «open,» but the door is locked and there is no one there.
After pounding on the door in frustration this afternoon (2:30 on a Wednesday afternoon), the homeless guy begging for change nearby said I just need to wait around, and «eventually the dude will come back.»
Once I finally get my shoes, I will not be back.

Great, quick, and friendly service. When I travel through South Station I always make sure to get a shine when I have time before my train. They use high quality shoe cream and polish to get a really good shine that lasts. You’ll find the stand between the doors to track 9 – 10. Never had a professional shine? Give it a shot. I’ve never had a problem here.

There is bad shoe repair and there is this place. Dropped of my shoes to get the scuffs out. Came back to get my shoes back few days later to a same exact shoe that looks little bit shine. What i got for a explanation is that this type of leather doesn’t get scratches removed. I know 100% this can be done so i took my shoes to Nordstrom to get it buffed out. Got my shoes back next day like they were brand new. All of the scratches gone !!!
They are great hustlers !!! just not shoe repairman !!!

Do not go to this place.
This place set me over the edge to make a Unilocal account and alert everyone that this place is horrible.
I often go get my heels replaced in Back Bay but due to a change in work location and hours I needed to find somewhere conveniently around or near South Station. I decided to try this little shoe repair place inside of South Station.
I went in before work to drop off 2 pairs of booties that needed their heels badly replaced (rubber worn down and the metal was popping out). I don’t know if it was because it was 7:30 in the morning but the man at the counter was incredibly rude and was just flat out a miserable person. No greet into the shop, no question of how I could be helped. NOTHING. I approached to ask for my heels replaced and all I got were short unwelcoming responses. As he took one shoe out of the bag, he inspected them with disgust. HELLO! YOU ARE SUPPOSE TO BE A SHOE SMITH. YOU FIX SHOES. ACT LIKE YOU WANT TO FIX SHOES. ACT LIKE YOU WANT CUSTOMERS.
After his repulsive inspection of my heals he stated that my total would be $ 30 for my 2 shoes and asked if I could pay now or put down a deposit. I didn’t want to do either in case I was going to get my shoes returned mangled. I asked if I could pay when I pick them up and in the coldest, evilest voice he said «if you say so» nothing else.
!!! Already pissed off and making my morning bad, I just wanted to leave that damn shop. I should’ve took my shoes back and told him to screw off.
After 3 days of anxiety and fear of what was going on with my shoes, my shoes turned out so so; not great and not bad. The heels are all placed on crooked; they don’t line up to the base. It looks like he tried to put black polish over the scratched parts of the heel base which the polish isn’t dark enough to blend with the actual color. One of the heels has a hole in it where I can actually see the metal center of it. He also didn’t clean my shoes like most shoe smiths would also do so they don’t look like brand new shoes.
I’m never going to this place again.

I like these guys. I had a pretty simple request: to re-​sew the strap on my backpack so it could be useful once again. I brought it in around noon, and they finished it at 5 that night. Only cost $ 10, which I was happy to pay. Of course, for a bigger job/​repair, it would likely be a longer turnaround and bigger bill. Great location, easy in-​and-​out. I will definitely go back here next time something breaks, rips, etc.

By far, THEE WORST experience I’ve ever had with a shoe repair shop, or any repair shop for that matter.
I brought in a pair of slip on sandals, my only decent pair mind you, on ⁶⁄₂₃ and was told by the rep that I’d receive a phone call within the next wk or 2 as to when they’d be ready. The life of a working adult & full time student taking summer classes prohibits me from micromanaging people at times. Far be it from me to believe that businesses should keep to their word on turn-​around times. Two wks came and went and still nothing. I’d had it on my mind to call for some time but was just too busy and it kept slipping my mind. I finally did, over a month later on 7/​24, at which point I was led to believe my shoes were missing since he «didn’t see them» anywhere. Ticket & ticket # apparently meant nothing to their tracking system. After about 5 – 7 minutes of confusion and bubbling anger, he finally tells me they weren’t ready bc the thread ordered had yet to arrive. MInd you, the reason they needed to be repaired was because the T shaped gem plates on the sandals had come undone as a result of the twine thread breaking. The only thing I could think of when I hear his excuse was «Really, over a month later with no followup to the customer and that’s the best you can come up with?» When I ask how much longer, I was told they should be in shortly and I’ll receive a follow-​up call on Thurs, ⁷⁄₂₆ — NEVER HAPPENED.
My next call was 2 wks later on 8/​6, at which point I was told the shoes hadn’t «come back yet». When I inquired as to where they went, he attempted to lie and cover his tracks by saying they weren’t in the store the first time I had called. Again, I was told that I’d have a follow up call by Thurs ⁸⁄₉. Needless to say, I called bullshit at this point and proceeded to advise him that not only did I expect the repair cost to be discounted but that if Thurs came and my shoes were not in his possession, we’d have problems. I got a call this morning, to my surprise, to say they were ready. When I arrived, he attempted to make lame jokes as if to pacify my low key contempt. He got nothing in return. When the issue of price came up, he acted as though there had been no error on their part and the fact that I had been given a timeframe by another employee meant nothing seeing as how he wasn’t the one who gave it to me. Our debate went as far as getting the police involved because he refused to give me my shoes without full payment. In front of the officer, he concocted his own version of events, claiming that no timeframes are ever given on repairs, even going as far as saying «it takes however long it takes». That’s probably one of the dumbest things I’ve ever heard anyone say in reference to a service provided. Apparently, customers should just be willing to fork over their goods and pray they receive them back within the yr.
Given that I spent a great deal of my professional career in the customer service industry, I couldn’t believe nor accept his behavior and blatant finger pointing. I don’t understand how you can be a business owner and be not the least bit concerned with your customer satisfaction.
There are way too many shoe repair shops in Boston, let alone that area, for anyone to be so ill-​treated. I wish I had read the reviews prior to going there but you better believe it was the absolute LAST time General Shoe sees my business. And if you care anything about timely and efficient service, you may want to steer clear yourselves!

The staff was not super friendly. Not unfriendly, mind you, they just didn’t go out of their way to greet me and the accent made it difficult to understand sometimes. (I’m a lover of foreign accents and languages, but this was really difficult).
The quality of the repair work itself is acceptable.
I did not get a phone call that I was promised, so I had to call them to make sure my bags were ready.
However, they did repair them at 25% less than what I was originally quoted, so I’m happy with the repair job, which survived a trip to the west coast and back, so far.

Oh, for a rating below one star.
I just picked up my suitcase after dropping it off over two months ago. When I first dropped it off, I was looking for a couple minor handle repairs, as I had a vacation coming up in about two months. I was told I’d be called back within a couple days with an estimate, but that the full repair should be finished within 7 – 10 days.
After a week, I hadn’t heard anything so I called to ask after my repair. I was told «the guy» was on vacation, and would call me back in another couple days. So a week later, after not hearing anything, I called and was informed that «the guy» was still on vacation – and then a few minutes later, that the guy was sick.
This more or less continued for the next month or so; call after a week or so, get voicemail or someone telling me that I’d get a call back, and then nothing. I even stopped by a few times to just ask for my suitcase to be returned – of course, my suitcase nowhere to be seen, but the guy in the shop said he’d call me back «tomorrow» and let me know where things stood.
You can guess how that worked out.
Anyway, with no suitcase to be had, I had to buy a replacement for my vacation. So naturally, I’m called while I’m abroad, told my suitcase is ready, and told how much the repairs cost – no estimates, no apologies. And when I got back, the repairs weren’t even finished.
I’ll never do business with these guys again.

Shoe repair, key cutting, luggage repair, key chains circa 1957, phone card deals to Africa! Europe! The Caribbean! It’s a shoe repair place in a train station, what else would you expect?
$ 30 for 2 pair (both heels and one set of tips) really isn’t that great of a deal, but I also don’t know why I would expect a sweet deal from shoe repair adjacent to the Financial District. My shoes look just fine post-​repair.
You can drop your shoes off upstairs (where they do the shoe shine) or downstairs — either way you have to pick them up downstairs by the red line.