FLOR

Spoke to them on the phone to determine if it was really necessary to come in vs. just order off the website (I was just doing a small 5’x5’ area for a play space for my baby). I was glad they encouraged me to come in as it was helpful to see samples in person. Love the concept (recyclable, made of recycled materials, made in USA, can add/​replace tiles as needed). Wissam was very accommodating and helpful in the store, he made ordering a cinch. Can’t wait for my rug to arrive!

I think the concept is phenomenal. You buy several squares and put them together to make a carpet however you want to arrange them. I think going to the actual store is a great thing because you can actually see and feel the squares and see how they can be arranged. The consultants that work there were very friendly and very helpful. I have difficulty making decisions and the staff was very helpful in making suggestions based on the colors that existed in my condo. Once you make some decisions on what squares to buy, the store has a computer program that allows you to mix-​and-​match the squares to figure out how you might want to arrange them at home. The squares are not available to take home from the store but they order them for you and they ship it to your home for free.

I was hoping to get some carpet samples to make a decision before the «tax free» weekend coming up in Massachusetts. I tried really hard today to make it to the Flor store within their normal business hours; I biked as fast as I could from work to make it by 6pm. However, at 5:55pm, the doors were locked and the lights were off. I’m extremely disappointed in how this reflects on the company and their customer service.
Having worked in retail in the past, the doors CLOSE at 6pm — it isn’t that the employees are out the door before 6pm.