Fern Exotic Florist

My boyfriend and I have been in here on 2 separate occasions, and on both occasions we were ignored by whoever was behind the counter. Apparently the personal phone conversation this woman was having was more important than helping a customer standing right in front of her She didn’t even acknowledge my existence!
Overpriced and terrible customer service. We will never be back.

This place is a great store if you want to purchase a great and amazing flower arrangement, very professional and good for your budget

We used Fern to plant trees and flowers in our patio area. They don’t openly advertise their landscaping services but they do offer them if you ask. We ordered 12 evergreens with about 7 or 8 impatiens to add color. It was our first time taking care of a garden so we made sure to give the new plant and flowers a ton of care. Over the course of the first few weeks the impatiens began to die due to overwatering. That’s completely my fault and I take full responsibility. We replaced those with peace lilies which we were told very low maintenance. Ultimately this was true. You could drown them in water and they’d be fine or you could not water them for days and they’d still be fine.
However, my three star rating is due to the Evergreens. We were told that during the first few weeks they needed a lot of water once a day and that’s exactly what we did. Despite that, one of them began to turn yellow and brown immediately and we were never able to nurse it back to health. Regardless, the other 11 were thriving and we were very happy with the product.
A few months later we went on vacation for a week so I asked if they could go that long without water. I was assured that they’d be fine as long as I gave them plenty of water before we left. I did that and for good measure we even had a friend come over to water them midway through the week. Despite all that, we returned from vacation to see all the Evergreens dying. They were all bone dry and the needles had all turned yellow and brown. Every single one. All that time, care and effort put into keeping the plants healthy and they still died.
To me, that indicated one of two things. Either we weren’t given quality plants or we weren’t given the type of plant they said we were getting. Evergreens are supposed to be very low maintenance and last for years. It’s really too bad because the owner, Bruce, and all his employees were really nice. I’m just starting to wonder if we were taken advantage of.

Absolutely amazing! Every time I go in for a bouquet to be delivered it for pick up, they out do themselves!!! Just ordered a bouquet of 101 peonys for my girlfriend and I specifically asked for the largest and best variety that they can find and I was not let down! A picture is a thousand words! They always get me what I want whether it’s in season or out…

The young ladies and owner of Fern are always so incredibly friendly and helpful. Their arrangements are gorgeous! I won’t go anywhere else. Thank you for creative designs and consistently fresh flowers!

Spoke with Michelle the head designer, needed to send my girlfriend an arrangement because she didn’t have a great week at work. Michelle was awesome and most of all the arrangement was gorgeous and delivered promptly to her place of work!
Kudos!

I’ve been here a few times in the last few months. They are always friendly, and they were more than willing and able to help me stay within a budget. They were able to dress up a bunch of tulips like no other, making it look much more than I paid for them! A definite suggestion for anyone looking for flowers in the area.

The shop is really great. They have a great selection of both silk flowers and living flowers, and have an enormous selection of exotic and unique flowers. I got a bouquet with roses and orchids, and it lasted for an extremely long time. The people who work there are extremely knowledgeable and friendly.

I walk by this flowershop a good deal, and it’s always hard to resist walking in — you kind of feel like you’re in the jungle, or in an oasis of some sort. Their flower selection is really impressive — they’ve got the standard gardeny stuff — roses, lilies, peonies, etc., but then they have exotics that I’ve never seen anywhere else — orchids (and multiple kinds, not just the boring white ones), protea, etc.
Best part = super friendly staff that either helps you build the arrangement if you need help — and they’re seriously artists these girls; try asking for Victoria if you can — or that lets you do your thing and grab your own stuff if you’re feeling confident. I like to pick out one or two flowers to start with and then ask them to recommend flowers to fill it out.
Seriously love this place. On the pricey side, but worth the splurge every now and then.

Great little shop with a nice selection of plants. The flowers are beautiful and displayed nicely and I even found a nice little cactus. The girls working there were very nice, friendly and helpful.

Small shop but a lot to offer. their selection was like no other florist in boston, inside and out. they are willing to work within your budget, and the attention to detail is outstanding. I would recommend dealing with the girl named Meghan, she was fantastic and extremely knowledgeable about the plants and flowers in the store. I will be return specifically to this shop for the rest of my time in the city.

An exceptionally overpriced bouquet of flowers. Wrinkled and dying alstroemeria. Will not return.

Fern is the best! I’m a performing artist and we came in last minute needing exotic flowers for a video shoot… and we got so hooked up! A beautiful display of rare and unique flowers & plants made the video look so beautiful! Check out the link below; we mention Fern in the special thanks there too. Thanks again! Love, Caroline Harvey

Fern has done it again! I wanted a birthday bouquet for my friend and her favorite color is blue! Not only did they stay within my budget but also made an amazing bouquet that came out exactly as I had pictured it and she loved it! They make beautiful bouquets and potted flower displays for me too. Definitely a happy satisfied customer!

I found the student staff to be very helpful the owner however called me back and used profanity over and over again. He told me that the order I placed was not acceptable to him. He wanted more money, using the f-​word over and over again. I have purchased over $ 100 in plants and have not seen this side of him before. In my opinion his behavior was very unprofessional and borderline obscene phone call and I have no intention of patronizing him again.

I’ve come in here a few times and given the vaguest of direction/​occasion («Well, my friend is having a bad day and … ««I want to get something for a coworker’s birthday but she has no sunlight, but I want it to be colorful …» «My window faces Boylston and I’m on the second floor, what won’t die in direct sunlight?») and have walked out thrilled each time. They’re pricier than other shops in the area but they have gorgeous stock and employees who know what they’re doing.

Fern definitely has the best selection of flowers in the area. While likely not the cheapest option, I have found the overall quality of the flowers and plants to be top notch. The flowers are always vibrant and well cared for which allow for safe transport home and many days of enjoyment. In addition, they also are very helpful in trouble shooting how to best care for plants that aren’t doing well and even offered to refund my purchase when I believe the main culprit was us!
Overall, the staff is amazingly helpful and knowledgeable. In addition, the owner is kind and thoughtful, always mindful of putting the customer first. When looking for flowers, plants or gifts, Fern is the best option in the area!

I walked in one day to order flowers and the woman behind the counter was on the phone talking. I waited patiently for about 10 minutes at the counter, and the woman never even acknowledged me. I understand she was on the phone, but she could have at least acknowledged my presence with a nod, eye contact, hand gesture, or something. It was really ridiculous and rude. I left after 10 minutes. I’ll be keeping my business at Winston’s.

I used to walk past Fern’s beautiful display of flowers on my way to my previous job, so when I needed flowers, they were the first place I looked. The first time I went there, I got a beautiful wedding gift for a coworker at a great price, and was a satisfied customer.
When I was looking to get personal flowers for my own wedding, I went to Fern immediately, and they told me to come back right before the wedding because it was a small order. I made an appointment with Bruce 25 days prior to my wedding. We talked, and he said he’d send me a proposal. I didn’t hear back from him until almost 3 weeks later, and 5 days before my wedding, despite calling twice. I had already been shopping other florists and was ready to replace Fern; however, finding a florist with that budget in 5 days would have been a miracle, so I was kind of stuck accepting.
They did 8 boutioneers, 5 bouquets, and 2 vases for me for about $ 300, which was a great price. However, the roses were already browning and not-​fresh looking 3 hours before the wedding. The bows tied on the bouquets were off-​center, too. The bridal bouquet had a bunch of closed buds hovering above the rest of the flowers like alien antenna, and all of the 5 bouquets came smushed into 2 vases with their hand-​ribbons dripping wet and tied crookedly. We fortunately caught both the wet ribbons and alien buds in time to fix them before the ceremony.
Finally, I gave them my credit card number to fulfill the order over the phone, and I never received a receipt beyond the proposal, which I modified so it wasn’t a receipt any more. My site coordinator also said they didn’t ask for a signature or anything to guarantee delivery, which is definitely sketchy for a wedding.
The flowers were thoroughly mediocre, but I couldn’t beat the price, so I tolerated it. However, it’s really frustrating to be putting together a wedding and have a vendor keep putting you off like it’s «no big deal» because it’s an easy job for them, when for you, you’re putting in a ton of work and at least want the peace of mind of knowing that a particular item is all set and will be there as promised. I wouldn’t recommend them to anyone unless they planned on walking out that day with their flowers. They are simply not reliable enough with advanced planning.

Best floral shop in Boston! Great selection of interesting flowers. Not just your everyday roses and daisies.
The best part, however, is their selection of potted plants and their small but cool selection of pots. I don’t know of any other floral shop in Boston that has a lot of high quality, cool-​looking houseplants. Central Square florists has some houseplants but they are not as exotic/​cool. The best part about visiting Fern is just walking around and looking at stuff because the whole place is so lush and green and smells like a wonderful forest. We always stop by before hitting up the Whole Foods around the corner.