FedEx Office Print & Ship Center

I need to write yet another terrible review about this miserable place which is both conveniently and inconveniently located on the first floor of my office building. Just went downstairs to FedEx some important material (because I wanted a tracking number) and the girl «helping» me could not have been more miserable. I simply said, «I need to FedEx this,» and she goes «…ok.» Like, OKAY. YES. So??? And she goes, «what’s the address?» You’re going to make me write it down anyway so what’s the point of even asking me. I wish she was wearing a name tag so that I could call her out but unfortunately, she was smart enough not to. Probably because she knows how awful her service is. Totally rude and should not be working in a position where she needs to interact with people. AHHH I HATE THIS PLACE SO MUCH!!!

This place was great for passport photos. After going through a debacle at a nearby place (Empire Photo), this location was superb. Even better, they said if the passport photos were not accepted, to return for free re-​shoot. When we did have to go back, the employees tried every method they could to get the acceptable photos needed (this was for an infant). On top of it all, they have great customer service.

I walked in needing copies of a booklet and they helped me right away! They even explained to me that a digital file was best, discussed options with me for the copies, etc.
Even though this was something very simple, I felt they went out of their way to help me out.
Also I noticed they had a fax machine if you ever needed one… super random!

This location is seriously understaffed. I waited 15 minutes to simply pick up a package, while the only employee discussed a Kinko’s customer with an order.

One problem: if you are not here for the self service kiosk or stations, you are going to wait so long for human service. Even when there are 10 employees on shift, only one will take care of customers. Sometimes 6 people might wait to pay, or for assistance, but the one cashier could be stuck for 12 minutes with one shipping. I miss the NYC branches of Fedex. Anyway — if you are here for the work stations or kiosk it works great, no problems at all.

This review is of a specific employee. Matt (?), the tall guy with a ponytail, did an amazing job on our order. We designed our own wedding invitations and brought the template and card stock in to have them printed. We came across some issues with the formatting (my fault), but Matt was incredibly helpful and made sure that we got exactly what we wanted. The final product is flawless – better than I had expected. He did a great job with the printing and precise cutting.
As for the rest of this Fedex – the computers are super slow.

I have been in to this location twice. Granted, I have used the do-​it-​yourself conveniences… which I appreciate. However, no employee has ever spoken to me. When I do hear them speak to other customers, it seems that they are annoyed to be bothered. Really? Because there is no one in the store — so you might want to reconsider this.
Having said this… the location is ideal for the occasional fax or FedEx shipment.

I never thought I was going to review anything other than a restaurant in Unilocal,but this place was so bad that I feel I have to share my experience with the world.
I needed to print a 3’x4’ poster for a conference I had in the area. I go to 2 – 3 conferences a year and I always print my poster in the local FedEx-​kinkos.
I forgot to convert a PowerPoint file to PDF, but I assumed the staff in the store would be able to do it for me. Wrong! The first employee had absolutely no clue, and refused to listen to my suggestions. He even freaked out when he saw a folder called ‘virus’ in my drive, even when I explained it was a collection of scientific papers about viruses…
The second employee seemed to have some idea, but couldn’t make it work because he was too busy (I was the only customer in the store), so he asked me to come back after I converted the file myself.
I went back to the hotel, converted the file in 5 seconds, and decided to go back to the store the next morning because it was getting late.
The next morning I was relieved to see other faces, but the employee I talked to was even worse. He told me the job was going to take 24 hs, which didn’t make any sense because all other stores I’ve been to in other cities did it on the spot, or told me to come back in an hour or two. When I said I needed the poster the same day he told me that next time I should not procrastinate. I’m a professional in my mid-​forties and I don’t appreciate a 20 year old telling not to procrastinate… believe me.
Although my experience in other FedEx centers around the country was good, I’m afraid they lost my business forever.

This is probably the worst retail establishment I have ever been in.
We went to print out some copies and went to the kiosk by the copiers. We put in all our info. It’s going to be $ 4.40, which isn’t bad, but nothing happens. No copies.
We tell the guy working the counter. He says, move over the other copier. We say ok but we don’t want to be charged twice. He says it’s fine and that he’ll refund the copies we didn’t make. Fine. No problem. Things happen.
Same thing. The copiers refuse to work.
He moves us to the computer and we print out our copies.
We go to the counter to get the 2 failed attempts at copying and the guy refunds the two $ 4.40 charges but keeps the $ 20 printing charge from the computer printer. WHO DOES THAT? It’s not our fault that the copiers are broken and we are expected to pay the higher price? Are you kidding?
AND THEN, the guys LIES to us and says, «the copier couldn’t read your usb drive.» And we’re like, «of course it read our usb drive, it charged us for the copies. If it couldn’t read it, it wouldn’t have charged us the $ 4.40. twice.»
I mean, ok you’re going to try to rip us off. Whatever. But you’re going to LIE!!!
DO NOT GO HERE. EVER. Unless you want to be ripped off and lied to.

Worst customer service ever.
The asst manager is practically useless. I’ve asked for his help 3 separate times, and he kept saying he’ll help but never did. 40 mins later, I saw him walking into the store on his cell phone with a bag of food in his hand. I guess he was too busy with his personal stuff. Another chick finally came and help. She was better but service was still super super slow.
The laptop station kept charging me for no reason, especially when I tried to print multiple times and nothing came out.
To make matter worse, some homeless guy was hanging out at the next computer station. And I can see that he comes hang out on a regular basis since the chick works here said hi and said «someone else took your regular seat?».
Oh wait, another homeless guy JUST walked in again… Wow.
Way to keep this store ghetto, FedEx.
I used to live in Cincinnati OH and the FedEx in Hyde Park was awesome. You would think people would be a lot more efficient and better in a bigger city like Boston — guess I was wrong.
Took them 2 hours to print 6 color tabloid copies with 8 simple cuts… and did I mention there’s practically no other customers there? Definitely won’t be back.

Terrible experience unfortunately. I needed to print 25 programs booklet style and then send them overnight to NYC. Their website said last overnight dropoff was 7:30PM (althout they told me in the office it was 7PM), I arrived at 6PM and they at first told me that it couldn’t be down in time. Seriously, 90 minutes (or 60 minutes even?) to print 25 copies double sided could not be done? When they did agree to do it they informed me they could not work with MS Publisher and had to convert it to PDF which is fine. However when they started printing it out all the margins were suddenly incorrect and the content was smaller. The woman working on my project clearly was not familar with MS Publisher and apparently PDF as I learned later (from a FedEx Print Shop in NYC where I had to get them redone) that she should have never printed it with «page scaling» unless requested to. If she had simply printed with «Page Scaling: None» it would have come out fine. But she apparently did not know that and could not work with the file. So in the end the result was horrible and I had to have them redone at a location in NYC. Very dissapointing, you would expect a Print Shop location to understand the nuances of printing/​page scaling with PDF. I will never return to the Government Center location.

This is probably the worst kinkos I’ve ever been to, staff’s can barely get your stuff done, and often with attitude. Only reason for me to go there is because its 24hrs.