Enterprise Rent-A-Car

Rented a midsize car from Enterprise through my auto body shop. Enterprise had my rental ready for me at the body shop when i arrived. We inspected the vehicle, signed the contract and i was off. The vehicle a Nissan Sentra was clean and comfortable, nothing like my BMW 335 but better than nothing. I was able to drop off the Sentra at the body shop when i picked up my car, very convenient. I would highly recommend Enterprise, everyone is friendly and professional and their goal is to make renting a vehicle painless and care free.

I’ve rented cars at Enterprise quite often but not at this location. This particular location should be avoided. First, it’s more expensive than renting it from the airport (Logan isn’t that far away, under 10 miles). We asked for pick up and they didn’t offer that service (other Enterprise locations do) though they said they’d reimburse us for using Über. Once they gave us the key and opened the door, it didn’t seem like the car had been cleaned after the previous rental. The employee removed a coffee cup from inside with a sheepish look.
Things were already not off to a good start but the experience only got worse. We were staying in Brookline where you’re not allowed to park your car on the street between 2 AM — 6 AM without a permit. We decided to turn the car in after hours rather than worry about parking it on the street overnight. Well, it seems like many other people had the same thought because the Enterprise parking lot was completely full and even their driveway was full. There was nowhere we could park the car to return it. I hardly think this is the first time this has happened to someone trying to return the car at this location, yet they didn’t have another lot or make arrangements for overflow parking.
Mr. Froyo called Enterprise customer service. The agent kept telling him to park the car in the lot. That was impossible. The agent could offer no other advice!!!
We returned the car the next morning and of course weren’t offered a ride back. Also, if you use a toll road, they tack on an additional processing fee of $ 10 which is ridiculous. The car also made a funny noise though it didn’t break down.
Go to the Logan location or don’t rent with any Enterprise location if you can.

Super fast and friendly! The staff was very flexible when my travel buddy was late to show up and they very nicely gave us some discounts/​allowed some flexibility with the return time so that we didn’t have to pay for a whole additional day.
The car was extremely clean and in great shape – I was sad to return it!
I will absolutely be using the Comm Ave team again and am pretty much a devoted Enterprise customer now!

The staff is great. The car was clean and drove great. The only issue is the price of the car quoted on the website differed from the actual bill. Did not seem to be able get the staff to honor the internet price.

This has become my trusted Enterprise location now that I’ve moved to Brookline. I find the staff friendly and knowledgeable. Likewise, their cars are almost always immaculate on the inside.
The only gripe I have is once I rented a car and left some clothing in the trunk I meant to get dry cleaned. They must’ve missed it and it wasn’t in their lost-​and-​found when I returned a week later.

Great service-​friendly and helpful-​have rented from them several times and it has always worked out really well.

My favorite Enterprise location. They always have a lot of cars in great condition and make it really easy to return even when they are closed on Sundays. Its farther from my house than other locations but I will always go to this one.

the staff were great. they picked me up at my hotel on time and helped with the bags. They said they were busy and might have to credit me a cab ride there, but then said they would be right there. They were. I got a great car, clean, etc. There were minor scratches on it. They said it would not be an issue on return. I was going to return it to the airport (another location) so I asked them to record all the scratches. They understood and did so with a smile. No issues with the car and I had it a week and drove 1K miles. I changed my return back to the same place one day early. They were great in getting me back a tons of extra costs — saving me a lot of money. The staff again were great, friendly and non judgmental about anything. They even drove me back to my hotel after I was done.

LOVE this enterprise, and have had positive experiences with every staff member I’ve ever encountered here. Am not usually a «brand loyalist» but definitely am when it comes to Enterprise. Go there whenever I can. Love these guys.

Two times I have rented a car from them, they overcharged me. Both times I have booked 1 day rental. First time they charged 2 days, second time 3 days. When I called back to sort out the issue they acknowledged the mistake and told me they will correct the overcharge. But they never did! I had to call them 3-​rd time and they just put me on hold and left the line hanging.

Unfortunately had to update my review based on one thing that happened at the tail end of our trip: when we were on the last leg of our journey back into town, we went over a bridge that either charges your EZ pass or sends you a bill in the mail for the toll. we were not offered an EZ pass to rent, so we were horribly confused, but we drove on. Two weeks later Enterprise charges my credit card a $ 14 processing fee in addition to the toll. I’m not from Boston, I don’t really understand tolls, and we certainly didn’t expect to be penalized so severely for something other rental car companies warn you about. When I left Boston a few weeks later, I was riding the airport shuttle and noticed multiple signs telling patrons to rent EZ Passes to avoid massive toll fees/​expedite their trips. This enterprise did not tell us or offer that to us. Huge bummer.

Great service, really nice people, and professional environment. The flexibility to return cars when the office isn’t open was pretty nice too. The only downside was the price of insurance. $ 18/​day seems a little steep considering that I only rented the car for two days and was primarily driving it to one destination for about an hour. I secured a rate for $ 36/​day, so with the insurance rate being $ 18/​day it nearly doubled the cost of my rental.

Picking up my rental was quick and hassle free and drop off was even easier. The people were friendly and I loved my rental car. Will definitely go there again for my next rental!

The cute guy who reserved a car for me online is really helpful and nice, you don’t need to worry about anything even though you have no experience at all they will make the rent most cost effective for you.

$ 193/​day Crooks: we booked a 1 day rental, the day before for $ 85/​day. Wow we were stupid, but to lazy to go in somewhere else for $ 35/​day. We picked it up at 1:00 pm Saturday (which was just before they closed. So we told them what was rate if we brought back after 1:00pm next day. not to worry because we are closed same time on Sunday the same time. You can bring back at 6:00pm. Charge was $ 193.00 for ONE Day!
FYI: zip car is down the street, will be replacing rental car companies like Über is replacing taxis

Super friendly staff, quick service, after hour drop off, great clean cars and just no hassle!
They are always willing to work with you as well.
This is the busiest Enterprise in the city but certainly one of the best as well!

The staff here were all very helpful and friendly. They coordinated with my auto body shop to get the rental back when my car was through. It was a seamless experience and I would definitely go back and recommend it to others.

When I was a student in Boston I had to rent cars regularly, and this enterprise location quickly became my default.
They were always extra friendly and accommodating. One time I tried modifying a reservation by phone with Enterprise’s central office and got nowhere. Then I visited this location and they literally fixed my problem in 10 seconds.
Thank you for always being so awesome!

Prompt and courteous service. Andrew was especially kind and helpful. Easy drop off and pick up of car. Thank you. Christine

I picked up a car from the Allston Comm. Ave branch on ¹¹⁄₂₅ as referred by the notorious Audi Brookline dealership. I was recommended a Ford Fusion by an Enterprise associate. I did NOT select the prepaid gas option. I drove the car a total of 35 – 40 miles with very little idle time. I put 2 gallons of gas in the car before I returned it to Audi Brookline on ¹¹⁄₂₆. I have a receipt that backs this up. I received a suspicious charge of $ 44 on my credit card statement effective ¹²⁄₄. Hmmmm…
TripAdvisor review pending.
To Colleen: Please don’t bother with your systematized responses.