Dunkin’ Donuts

Whenever i go to this location there is an issue. If there is something wrong, the employees will sit there and argue with you instead of just remaking the coffee. I always say no sugar in my coffee and i will still get sugar. They will tell me there is no sugar in it, and then i point to the bottom of the ice cup where you can clearly see the sugar.
Today the staff refused to scan my phone to use the app. She asked me to read the numbers out loud to her, which i wasn’t really comfortable doing. Then she refused to honor the offer on the app for a 99 cent coffee after 12 pm. When i stated that i no longer wanted to order anything, she screamed «Cancel it. She doesn’t have any money»

There’s one girl that works at this location that must have a vendetta against me or something, she refuses to give me a drinkable latte, and will argue with me if I want it fixed. I find myself leaving this location with a bad taste in my mouth (pun intended) fairly consistently, and as much as I like dunkins, peets is just down the street with cheaper coffee and better service.

The DD location is awesome but the services is horrible. They are not slow, they get what i need. Its just their attitude. I didnt even do anything to the register person and she give me an attitude.

Another chain review… ick…I’m giving one star for this DD location (the one in Ruggles station I believe?). It is worth me walking the extra 5 minutes, and waiting potentially an extra 10 minutes (or carefully time it to avoid a massive herd of students), to go to the Dunking Donuts in Shillman Hall on Northeastern’s campus.
I give this review based upon the morning staff and service… the coffee is often wretched, with a serious burnt taste… and it is then doused with EXTRA cream no matter how many different ways you try to express that you only want a small amount…
Which goes back to the initial reviewers point… they don’t listen here (one in particular) and don’t pay attention to getting your order right. Usually my order needs to be repeated three times, and then it is often still incorrect. In addition, they don’t carry the flatbreads, and the rare time I do want a DD breakfast, thats what I’m usually gonna go for. Unless things start getting better there, I’ll take the trip to Shillman Hall for the better tasting coffe, and the more friendly and more accurate service!

«Where everybody knows your name,
and they’re always glad you came.
You wanna be where you can see,
our troubles are all the same
You wanna be where everybody knows
Your name. «
i used to love this DD location because, well, it was directly on my path to work and more importantly because the nice people behind the counter always remembered my order — that was pretty great. but over time this spot has gotten pretty awful and really, really, busy in the mornings. despite the complete lack of parking on Tremont/​Huntington nearly every dump truck driver and cop in Roxbury comes here for the almighty cup of joe. the real killer for me though, and maybe this is across all the Dunks now — the coffee has gone to the dogs. i literally got the worst cup of coffee that i have ever had this morning. i didn’t open it until i got to my office and i immediately dumped it out.
well sorry Dunks but we’re breaking up, you can cry every morning as you see me crossing over to JP Licks.

Two stars, not because of anything extraordinarily awful, but because it’s just Dunkin Donuts.
I’m a fan of the coffee in general. But, I have had some bad bagel experiences at this location lately. The bagels are chewy and just taste kind of off. And, either they need a new toaster or the guy behind the counter pulls them out a Milli-​second after inserting the slices.
Twice now I’ve received a different cream cheese flavor than requested. There’s nothing worse than walking home only to realize that reduced fat — or even worse SALMON-​flavored cream cheese — is masquerading as the plain old regular spread you wanted. (Out of desperation, I actually attempted to eat the salmon spread and found myself wanting to use the standard-​issued flimsy plastic knife to scrape every trace of it from my tongue.)
Check your bag before you leave.