DoubleTree by Hilton Hotel Boston-Downtown

We had a very good stay here over the Memorial Day weekend. Good size comfortable room. Shower was so-​so, with fair water pressure. Good morning breakfast offerings. Convenient location, across from Tufts Medical Center. We’d come back again.

I’m a bit disappointed with my stay here. The stay was nice a friendly and the girl upfront at the counter have me 2 warm walnut chocolate chip cookies. When I had issues with the vending machine and went down to buy some drinks she told, me the juice was $ 3 and water was $ 3.50, so I told her how the vending machine wasn’t working and that’s why I came downstairs, she turned around and have me the water bottles for the Hhonors customers. Pretty good so far right? I decided I’d order room service, this was the first time I ordered room service in my mind, so I didn’t notice the fine print that said delivery was $ 5.00 and that the gratuity would automatically be added. When he came up and told me the total was $ 21.35 instead of 12.99, I didn’t blink an eye, probably because I was hungry and on vacation, so I didn’t want to think that much. There wasn’t any place opened within the block and the Panera bread they told was around the corner, was not around the corner. I already showered and didn’t want to go out, so it wasn’t until the morning I realized how much I paid and checked the menu. I figured, you know it would’ve been nice if the delivery guy reminded me that gratuity was included, I might have just let him keep the extra change anyway, but he wasn’t honest. I would be let it go, but this morning the morning I was supposed to check out, I noticed that latch on the door that I had locked, was moved, as if someone tried to open the door and then I looked down and saw my invoice was slipped in. The latch was the thing that concerned me, because if I didn’t lock it, anyone could have come in while I was sleeping. When I went to check out and spoke to the lady who was checking me out, all she said was that she would talk to the revenue manager about the first incident and she didn’t say much about the second, other than that someone might have used the key to get in, but it was the wrong room. To which I replied, so anyone could use their card to get into my room? And she said no. I also mentioned how I was disappointed that this branch was so small compared to what it looked like in their picture in orbits where I booked my stay… she had nothing to say and there was no apology for the incidents, she only asked me for a description of the delivery guys, which I was uncomfortable giving, because this should have been something the manager handles with him team as a whole, not a who is it and point the guy out to target him kind of issue. I don’t feel like they knew how to deal with the simple situations I encountered and that was not okay. Other things I did not mention were that the remote is annoying, because usually there is a guide, but their channel guide was channel 2 and here was limited entertainment/​channels when I got home at night from sight seeing. The shower took a little time to manage the first day, because the faucet to shower head latch was in an odd place and the shampoo didn’t make my hair feel clean at all. There was a single/​2 cup coffee maker, but they also had tea, and I don’t think the coffee make was meant to heat up water in the cup, I didn’t try it, because the hotel charges $ 59 a night as I guess a security deposit, which they refund after your stay, and I didn’t want to risk losing that money… I mean actually they should not even be charging the additional $ 59 a night especially for the price I had to pay. If I knew all these things earlier, I would be just went with the other hotel I considered choosing.

Very lackluster place. We got a «City View King» room. Free WiFi was included. I don’t know about you but, I didn’t expect my «city view» to be from the 2^nd floor of a 6 story hotel! Our view was the kids play area from the YMCA right outside our window. Yup, screaming kids all morning after being up most of the night after attending a concert. In addition, when we walked into the room the floor was ridiculously squeaky. Every step we took… squeak, squeak, squeak. My advice to anyone reading this… don’t stay in room 211.
We were given a cookie upon arrival that was good. When my husband went to the vending machine on our floor for water (no water in room like most hotels), he discovered the machine was out of order. He went to the next floor up, same thing. Machine broken. Ok I don’t know what the management is thinking when it comes to making sure their guests are comfortable but, knowing the machines are broken, doesn’t it make sense to provide guests with complimentary bottles of water in room? Nope. We stopped at the desk on our way out to complain about the machines broken, and to please put some water in our room. They did. And it was reflected on our bill! $ 3 for each 12 ounce bottle! We also got charged $ 9.99 for our «free» WiFi. There was also a charge for $ 6 to the gift shop. We never went to the gift shop. Seriously?
The toilet handle was another problem. Flush and nothing goes down. Flush harder and the handle stuck down with water running constantly! Grrrrrr!
My advice to the management would be to turn your focus from making money to the comfort of your guests… the rest will take care of itself. The room wasn’t cheap. Along with parking, the rip off for the water and supposedly «free» WiFi came to $ 512, significantly more than the $ 399 for the room. ($ 349 +taxes) At check out, we didn’t have the energy to argue the overcharges. We paid and left!
We don’t stay in Boston often. We were in town for the Above & Beyond concert at the Wang; however, the next time we do stay overnight, it won’t be at this hotel! It’s a shame because it was close to the theatre district. After the concert, we went to the W for drinks because the bar at the Hilton was closed. The place was gorgeous! I know where we will be staying next time!

Stayed one night. I’m an HH member. Perfect check in at 4pm. Warm cookie. Good local advice for dining options. Room 452. Faces Hospital and parking. Somewhat noisy. Not too bad however. Room was very clean as was bathroom. Never could get room cool enough for my taste. No fridge. My biggest complaint was breakfast options — $ 16 or $ 20. Yogurt, fruit, bread or omelettes, waffles, and other. This was on top of a room rate of $ 380 before taxes! Should have taken two of those cookies…

Overall I had a very nice experience here. The rooms were modern clean and had everything I needed. The staff was attentive and was capable of answering questions about the area. This was a great location for me as I was attending an event at the Wang Center and it was an easy 4 minute walk. The lobby to check in and restaurant share some of the same area and it was a slight bit confusing knowing where to go to check in. This property was a good value for a very expensive city location

I have to say that the management here has lost their focus. Whatever they are trying to do isn’t oriented towards customer service.
If you’re looking for a nice downtown hotel stay at the Weston.
You have to be a die hard Hilton customer to want to stay at the double tree. You’ll get expensive room rates, odd shaped rooms in an older building, $ 50 to park your car, $ 18 scramble egg breakfast where you have to chase the help to get silverware and even your bill.
*** check in
*** for the room quality
**** for housekeeping and room cleanliness
* for breakfast quality and service
Overall an average city hotel

I have really enjoyed staying at the double tree, and it is my top choice when recommending a hotel to friends who visit Boston. It is conveniently located to many Boston attractions and very T accessible. The hotel is hospitable the rooms are beautifully decorated and comfortable with all the amenities you need for a home away from home. The hotel staff is friendly and willing to take the time to walk you through the city hot-​spots, historical areas and even near by hiking trails if that’s more your thing. I always enjoy their buffet breakfast and have found that even when the restaurant gets busy the staff are working hard to make your stay effortless and pleasant.

I have stayed at this DoubleTree a couple of times and have enjoyed both of my visits. It sounds as though this place can get a bit pricey but I have lucked out to pay in the $ 150s when I am due in the city. Located across from Tuft’s Hospital, steps from public transportation, and within walking distance to the Boston Common this hotel is conveniently located depending on what you are in the city for.
If you plan correctly, you can avoid some of the hangups others seem to have encountered when staying here.
#1 Parking Fee: To park your car overnight here, it costs $ 49. Shop around if you are bringing your car with you. My boyfriend and I ended up in a garage around the corner (a literal 2 – 3 minute walk) for $ 34 instead.
#2 Wi-​fi Access: Wi-​fi is not free. If you are an HHonors member though, it is! It is free to sign up to be a member… so do it before you book your stay and you’ll be all set. Plus you get cookies and bottled water as a member.
Having planned for these contingencies, overall it was a good stay. The hotel is clean, nicely decorated, and comfortable. The room was bigger than I expected it would be on the HHonors floor. Though the bathroom was large, I am not a fan of shower stalls (as opposed to tub/​shower combos). For what I did pay though, I would have liked a mini fridge and/​or safe in the room. Room service was available but not very late. We found our late night eats at a take out pizza place nearby.
The staff were very pleasant, welcoming, and accommodating. We arrived a little early so the room we had chosen online was not quite ready. There were others available on the same floor though that were so they were offered to us if we wanted a room right away. I called for extra pillows on arrival and they were delivered within minutes of the request. Everyone smiled, opened doors when available, etc.

This hotel made our stay in Boston a GREAT one.
I chose this hotel because of its close proximity to all the places to explore in Boston; and it was also not too far from the Massachusetts Convention Center. The hotel is near Chinatown so it’s perfect for some decently-​priced delicious food!
The hotel itself is nice. It’s cute and cozy, and not too busy, which I prefer over busy, bustling hotels. There is a Starbucks, a bar/​restaurant, and a convenience store. Our room was a good size, the bed was comfortable. The room had all the essentials, pretty much — even a coffee maker, which is ideal so you don’t have to keep buying coffee at the Starbucks downstairs! :)
The staff was very accommodating and friendly. There was a mistaken charge on some medicine my boyfriend had to buy because he got sick… and they did their best to help correct that change. I truly appreciated this!
Also, a review of their Wisteria restaurant/​food. Our last evening in Boston was a rainy one, so we just decided to stay in. We ordered room service, and since I didn’t try my boyfriend’s dinner, I will commend on mine: I tried the Grilled Steak Tips with vegetables… and it was delicious! I’m always wary of hotel dining but I have to say the food was absolutely yummy. The steak was grilled to perfection and the roasted veggies were a perfect compliment. The portion, for the price, was not bad either. Yay, Wisteria!
Anyway, I’d definitely stay here again. The only drawback is that Wifi isn’t free unless you’re a Hilton Honors member. Because I booked with my Mom’s Hilton passport (she works for Hilton), they saw this and ended up giving us free Wifi anyway. Like I said, the staff is awesome!
If you’re in Boston and want a decently priced hotel in a good location, definitely give this hotel a try.

This hotel has a fabulous location, friendly staff, and complimentary warm chocolate chip cookies! To be fair, you pay for the location, and the rooms look a bit shabby; not a deluxe feeling. You can get free wifi in the room if you book under a name with a Hilton HHonors account. Since I didn’t have one, I went for the free wifi in the lobby… the card they gave me with the code said it was only good for an hour, I think, but it worked in my room that night and the next morning.

Fantastic location. Close to the theatre and short walk into town. Train is nearby to the hotel which is handy if you’re coming from the airport.
Rooms are reasonably nice.
Service is great and what you’d expect in a Hilton.
I loved the fact we could store our luggage there after checkout (12pm) whilst we went and toured the town!

Got the hotel for an amazing price on Black Friday and couldn’t be happier! The location is perfect for both my office in the Finance District and for shopping/​places to eat. Very happy with the room size as well.

You know what they say: location, location, location! This hotel is located in a prime location downtown – less than a mile away from Boston’s Public Garden and a few steps away from Chinatown.
Prices were a tad high (you get what you pay for), even during the «off» period. Expect standard rates to be 250+ per night. Luckily, I had a corporate discount and Hilton points to use!
Service was prompt – we ended up having a broken toilet the first night which was quickly resolved within minutes by their repair team.
Also, receiving a warm chocolate chip cookie each night doesn’t hurt.

This hotel is nice. It is near the hospital but on a quite and clean street. Right next to a T– transit stop so super convenient if using mass transit. The lobby is modern and pleasant to sit in. Our 2 double bed room was spacious, updated, clean, and quiet. With Hilton Honors we got a few extra perks like free wi-​fi, warm cookies on arrival, and bottled water. The beds were comfy and the bathroom was roomy enough to get things done. The staff has been friendly and accommodating. I would stay here again.

I booked this room for 1 week night on our recent trip to Boston solely because the price was right. Overall, I was happy with the hotel. It’s fairly new and our room was quiet (overlooked the courtyard). We were able to check in early, which I always appreciate. Nothing worse than waiting around for your room. Oh and there was a cookie, yum! Just what I needed before hiking around the city.
The room was your average hotel room, clean and seemed pretty new. The only thing was the shower was «European style» — aka tiny. I decided to skip showering there and waited until we checked into our next hotel. I hate hate hate small showers.
I’m not sure if I would strongly recommend this hotel to tourists though. I used to live in Boston, so I know my way around. I think if I was a first timer, I might have been sketched out and lost A LOT. If you are adventurous and the price is right, it is close to the Common, a short walk to Downtown Crossing, Back Bay and basically in Chinatown.

Good location right off the T (Orange line) and just a hop to the Tufts Medical Center. Friendly staff. Great comfy beds. Just a bit pricey for what it is though. Walking distance to the theater district, Chinatown, and Boston Common. Pleasant weekend stay.

Because of its proximity to the Tufts Medical center, this hotel tends to host lots of conferences. This means that if you don’t like lots of people hanging out in the lounge/​check in area, this is probably not the hotel for you.
It is very convenient location wise and with the complimentary YMCA, it has all the amenities necessary. Having said that, with $ 50 parking, this hotel has amongst the most expensive parking we’ve ever experienced. Even the Peninsula Hotel in Manhattan (rooms start at $ 900) only charges $ 60 for 24 hours of parking.
In addition, In Room dining ends at 11pm. There are no vending machines so if you’re looking for drinks late at night, you’re also out of luck. There’s also no store/​boutique if you forgot hair gel.
The rooms are well appointed with large bathrooms and even on the Hilton Honors floor, the wifi was spotty. With Tmobile, we were getting absolutely no service in our room making finding a late night pizza delivery impossible.
All in all, even with a corporate rate, we paid about $ 350 for a one night stay, with breakfast and parking. We’re not likely to come back.

Not a bad hotel by any means. Personally, I just have a hard time with the expense/​value ratio. It is super expensive and just not that special.
The rooms are clean and nice, and the location is great for walking to most areas in Boston. The layout is a little odd with the elevators, but overall its fine.
Oh, and Hilton Honors Gold & Diamond members that get a «free» breakfast– you have to pay an extra few dollars to get the hot food in the buffet. Minor, but just know going into it.

My partner and I are here for a week for the ACP conference.
The hotel was a designated sponsor of the conference. The location is excellent. Adjacent to Tufts Medical and a T station.
We were able to easily walk all over the Boston area from this hotel. We walked the Freedom Trail easily from this hotel. I travel frequently for my job so we used points to pay for our entire stay.
Sean at the front desk was great! We were immediately greeted and welcomed with a gift bag with water and cookies.
We stayed in room 545. The room is clean and updated with new furniture and fixtures. Noise was moderate and not much of an issue. Other reviews had issues with noise but it must be considered this property is in a dense urban area AND next to a hospital. Yes, we heard the ambulances but the noise was never a deal breaker for us. Most other hotels will have similar noise issues. Be smart and always travel with ear plugs.
Yeni, our morning server for breakfast was kind and helpful every day. The woman that cleaned our room was awesome.
The staff was excellent and provided us with great suggestions for sightseeing and dining.
Hospitality is a 2 way street. The conference brought in 6000 + attendees from 54 countries. This hotel easily had 300 attendees. My partner and I were quite surprised at the number of customers that left no tips for the restaurant staff, doormen, etc… Having worked in the service industry during my younger years, I know the importance of tipping and facilitating a positive experience between myself and employees. Other customers observed my partner and I receiving excellent service while they had a different experience.
Two men that sat adjacent to us every day at breakfast complained incessantly about the service but never once made an effort to tip or smile or engage the staff in a positive manner. These men were just 2 of dozens of foreigners that we observed treating the staff like slaves and never leaving a tip. Take other reviews with a grain of salt, learning local etiquette for tipping goes a long way.
Even if we had to pay and not use points, the price/​value/​location factors make this place a solid value.
We would stay here again!

I had an interview at Tufts so I wanted to choose a hotel that was walking distance to the school. Little did I know it was oh so close to the school, literally a 5 minute walk, and I walk slow in heels, too.
The hotel is near Chinatown, so it made it very convention for us to grab Asian food! My plans to walk 1 – 2 miles to various food spots were spoiled by the outlier week of horrible, random cold, windy weather so Chinatown was paid frequent visits. It’s also perfect location for me to walk almost everywhere! Faneuil Hall/​Quincy Market, ICA, Prudential Center, Boston Commons, Commonwealth Avenue, literally everything. Although my legs took an hour to thaw when returning to the hotel, the location made it convenient for me to continue to want to walk everywhere!
Upon checking in, they gave us each their famous Walnut Chocolate Chip Cookies. Fresh and warm with the perfect texture! They’re obviously very proud of their cookies as the treats were also the theme for our hotel keys.
Amazing service! When I was studying 15 minutes in the lobby before I had to head out to Tufts, a man serving breakfast came up to me to ask me if I wanted any refreshments, so considerate and nice!
Also, my room service button on the hotel phone wasn’t working, so I contacted the front desk, which after a few tries, finally got a hold of the kitchen. The desserts were phenomenal.
Overall, I would love to stay in this hotel again if I had the opportunity to visit Boston again!