Comfort Inn

Solid ⁴⁄₅ star hotel. Very clean, organized, aesthetic, with in room coffee and toiletries. Breakfast included waffles, cereal, fruits, eggs/​sausage, and yogurt plus freshly made oatmeal and milk. Friendly staff.
Note that they’ll charge you $ 4.95 per day for parking and the safe (even if you don’t use it) which I couldn’t get out of. Please just include that in the base price… –1 star.

Came to Boston for a work conference. My company put me up in a hotel downtown. I decided to come a few days early to sightsee. Didn’t want to spend $ 500 per night, so I stayed here. Free shuttle pick up from the airport. Waited about 10 minutes, not too bad. Front desk staff was friendly. Checked into my room and was pleased with the room. I was in room 516. Didn’t sleep well due to the trains that ran just outside. Spoke to the front and they promptly changed my room. Decent, complimentary breakfast served in the morning.

This place is absolutely horrible. Don’t stay here! You’ll have no WiFi and you’ll find mice in your room and dirty sheets.

This is by far the worst experience I have EVER had. The «courtesy“shuttle is nothing but a waste of your time. It took multiple phone calls for pick up both from the airport and from the shuttle stop. Manager Jeff is completely rude and impatient. Few employees are knowledgeable at all, but a rude, impatient, accusing manager is completely inexcusable. Do yourself a favor and stay elsewhere. If you choose to stay here anyway and make use of the «courtesy» shuttle, expect triple the estimated wait time and plan accordingly. NEGATIVE 5 STARS! What happened to customer service???

I was surprised that this hotel received such poor reviews. This place is a solid 3 – 3.5 stars.
My room was very clean. The set up and furniture were decent, and it seemed to have been renovated within the past 1 – 2 years. Sure, there was a stain on the carpet next to my bed, and there were some scratches in the tub/​tile, but all in all it was not too bad. My room also passed the bed bug check, which was great as I saw photos of bed bugs posted at other hotels in the area! The staff were very friendly, which was great! Internet was free and had a decent speed. Finally, location was close to the highway, but sometimes proved tricky for our über drivers.
The things that were subpar were as follows:
1. If you stay on the fifth floor, there is only one elevator that goes up (of two). The elevators have separate call buttons, which results in a bit of «ring and run.»
2. This hotel is cheap, and not in the good way. I have never stayed somewhere that all toiletries were provided except for hair conditioner. My colleagues were also missing hair conditioner.
3. Breakfast was quite «meh.» The donuts were super moist and when sausage or bacon ran out, it was not replenished. This was at 8:00am. It would be nice if management spent a few dollars to provide some much needed protein!

The only positive I have so far is the shuttle.
The pool is actually at the Ramada down the street, so that’s convenient. When we went to go in our room initially, the housekeeper was hanging out in there, talking on the phone. Then they double booked our room, had other people key in, realized it was taken, but made it so our keys wouldn’t work in the process — surprise! For two nights we’ve dealt with kids running by our door and knocking on it, and bouncing off the walls, keeping my kids awake. Apparently the double booking put us smack in the middle of a bus load of 7^th graders (not even kidding) who are as equally unimpressed with our whereabouts as we are.
I feel like the front desk staff is friendly, but I was scolded by a housekeeper when their waffle machine malfunctioned at breakfast. For what we are paying, it hasn’t met my expectations and I would definitely go elsewhere.

If I could give this place zero stars I would! They put us directly across from room 6, which turned out to be their kitchen! Doors started slamming at 430am. When I woke up and asked them to stop letting the doors slam, my children were trying to sleep, I got a shoulder shrug and, «I work here.» The shower head sprays every where and the tub doesn’t even have a stopper. Never again will we stay here! I’m going to highly suggest next year the state police NOT put their Boston Marathon runners at this place!
Update: the lady at the front desk found us, and relocated us to two different rooms, which I sincerely appreciated! Why they would even put ANYONE in the two rooms we had is beyond me!

Spent 4 nights here and had a great stay. The staff was very friendly. There are free shuttles that will pick you up from their airport and take you to the closest T stop. Just make sure you call them when you actually are ready to be picked up as they arrive quite quickly. They run their T stop pickups on a regular schedule.
The room was clean and room service did a great job cleaning each day.
The breakfast was free and was decent. Powdered eggs, sausage, waffles, bagels, pastries, fruit, etc. perfectly standard free continental breakfast.
The elevators were kind of sketchy and jumped and rattled at each stop.
For what we paid each night, it was pretty reasonable. I would recommend this hotel, just keep the shuttle schedule straight and you’ll be fine.

This hotel has an «incidental» policy that requires the front desk clerk to make a photo copy of your ID and credit card. The copy is kept on file in a box on the front desk and the box is not secure. Anyone can steal the photo copy of your ID and credit card. If you are concerned about identity theft, stay away. That’s what I did, I left this hotel and booked a room at another hotel that was much nicer and cleaner — one that did not make a copy of my ID and credit card number.

We spent a weekend in Boston, the weekend before Veteran’s Day, and hotels in the city were beyond expensive. The lousy online deals site offered a «quad room» at this hotel, internet code for two double beds.
Overall, this place could have sucked pretty bad, and while it’s far from perfect, it met our needs, and had a few features I really liked.
— free breakfast every morning — coffee was good, variety decent, adequate.
— shuttle to the subway station — every half hour, all day, van drops you in front of JFK station on the red line. Read up on the subway, leave the car at the hotel, which brings me to…
— free parking — this city is pretty bad with a car, so ditch it. Leave the car, take the shuttle/​subway, is cheap and easy.
So what’s not to love?
The hotel is dated, our room was serviceable but nothing special. The kids asked if we could stop at Home Depot and buy them new faucets — they were old, tough to use, tired. Our outer door stuck, bathroom door stuck. Fair road noise, train noise (rooms on the front of the hotel don’t hear the train).
No kids friendly amenities (gym, pool, etc). Restaurants and family fun center are a stretch — owner of this hotel owns the Ramada down the road, two restaurants in the neighborhood, but not at this property.
Oh, and Wi-​Fi? Yeah, no. We were two doors from the lobby — signal disappears when you close the door to the room.
Frills? Nope. Serviceable? Yup.

This place is what you’d expect for the price: dowdy but clean enough, beds comfortable enough, and with enough breakfast choices that you can cobble together a reasonably healthy breakfast.
But we picked it for price and the free shuttle to Logan. That was our mistake. We reserved the shuttle the afternoon we checked in. We confirmed our reservation that evening. We checked again the following morning before breakfast. (We aren’t usually this OCD, but we just had a feeling. .. .) Each time the front desk staff assured us, yes indeedy, we were «signed up.»
So we check out and wait for the shuttle. After it was 20 minutes late we checked with the front desk. And yes, we were «in the book» for a ride to Logan. No one seemed to feel the need to find out what was going on. After all, it was «in the book.» Finally, one of the shuttle drivers for another run called the Logan driver for us and guess what? We weren’t in HIS «book»! It turns out the front desk staff didn’t bother to tell anyone.
According to the Logan shuttle driver who showed up, this place is notorious for not contacting the drivers — regardless of what the desk staff writes down. We probably talked to four different staff members during our 24 hour stay and they were ALL nincompoops. They all remained serenely unconcerned because it was. .. «in the book.»
So yes, it’s cheap but consider yourself forewarned: allow at least an hour of front desk incompetence for that free shuttle. You’re doomed if you’re on a tight schedule; it could cost you considerably more in airline fares than you save by staying here. We won’t be staying there again.
By the way, the designated smoking area is right outside the hotel entrance and directly adjacent to the bench where you wait outside for the shuttle and in full view of the breakfast room. Nice touch.

I had to be in Boston for a training near the courthouse, but preferred to not stay in the city proper as I was traveling with my family. Despite some minor cosmetic wear and tear in the room, it was clean and comfortable. We were able to request a mini fridge and safe. The staff was always very polite, helpful, and made our stay quite pleasant. The shuttle to the redline can be full at peak times, but that’s to be expected. They run every hour on the hour and half hour, and there’s a $ 5 per day surcharge on your bill — well worth it in my opinion. They also pick-​up at the subway at quarter-​past and quarter of the hour. Airport shuttles are on the hour.
Hot coffee and tea 24hrs, hot breakfast with make your own waffles, fresh fruit, juice and yogurt are included as well. There is also a stop & shop directly across the street, and places to eat within walking distance or a short T ride. We would certainly stay again.

Stayed here one night in June ’12 and it was terrible.
It started off ok, you know… quick check in, clean rooms, friendly environment. Left for the evening and when we got back in (11p-​ish), the key/​card for our room wasn’t working… or any key/​card for that matter. Things just imploded from there.
No handyman on staff, no answers, no manager and hardly any will. The incompetence of the staff to solve a very simple problem… or even deal with it, was laughable. We probably went to bed in a different room (reluctantly, because the only other solution was to make a maintenance guy drive 40 minutes to come in with a super-​duper-​master key) by 1am… 20 minutes later, we get a knock on the door from The Dude’s long lost cousin asking us if we want to go into our room. Where was this guy 2 hours ago? How come nobody mentioned him? Too funny… or too sad.
A «brand» hotel like this can’t have faulty doors or door system… otherwise go back to keys. As for the staff, I get it that the late shift crew has it tough as it is and dealing with a technical malfunction is a bitch, but if there is an 8-​year old involved (like in this case), you gotta go out of your way to be more accommodating to the guests needs.
We did get a pretty big discount next day.

BEWARE THE $ 5 PER DAY SURCHARGE!
I prepaid for a 5-​day stay on
and when checking out got hit with a $ 5 daily surcharge for WiFi/​Safe/​Shuttle. Management was not willing to reverse the charge, claiming I had agreed to it at check-​in (probably in the small print when I was told that I was agreeing to their «no smoking» policy).
Property is at mid/​lower end for Comfort Inns (which I stay at all the time). On the 5^th floor, water pressure for shower was inadequate, and I had no hot water one morning (presumably due to the three busloads of high school athletes showering at the same time). That morning, I also chose to buy breakfast at the Dunkin Donuts across the street rather than stand in line.
This property is under same ownership as the Ramada, a café/​bowling alley, a Tavern, and a chocolate shop down the street. Ate at the Tavern twice, and was not really impressed by the food — but it was convenient.
All in all, fairly inexpensive lodgings close to a city with notoriously expensive downtown hotels. The shuttle bus (not actually free, see above) takes you to the nearest subway stop every half hour, as well as, by appointment, to the BCEC convention center (but not back) and airport.

We arrived here after the red eye from Long Beach at about 7am and with reservations found they did have a room ready and after signing in and enjoying the breakfast we were able to get caught up on some sleep.
They have a shuttle to all the local areas, i.e. UMASS, Cruise Port, Logan, etc.
Simple quarters but we will be back!

This place was terrible from the moment we pulled in. Although the parking is «free», good luck finding a spot. We had to park illegally behind some construction vehicles and give the front desk our plate number so our car didn’t get towed. Not very assuring to see the front desk clerk behind safety glass, and wearing headphones. Since I had chosen to pay cash for our room, she charged us upon check-​in. When I asked for a receipt, she said I would get one at check-​out.
Our room was gross. It spelled like body odor. It was absolutely disgusting.
When I checked out, the amount on my receipt did NOT match what I had paid. I had paid the clerk cash for an amount more than my receipt reflecting. After addressing this with the manager, I received a refund in the $ 30 difference.
Seriously, do not stay here.

It’s never a good sign when the night clerk is sitting at a desk behind a thick pane of safety glass, but she came out to check us in at 2AM when we arrived. The hotel is in a mediocre state of repair, inside and out, and has a bit of a musty odor everywhere. Parking is free, wifi is free, and continental breakfast (that is largely edible!) is provided each morning.
The rooms are outdated and lots of little things could use repairs — outlets missing covers, cracks in the bathroom tiles, sticky stains in the carpeting, etc. The bed were okay, though the mattresses had the tendency to tip when you got in and out, threatening to catapult you onto the floor. The toiletries were really barebones — just soap, shampoo, and lotion, all of it pretty crappy. Ah well, it’s why I bring my own!
We had a hard time getting a good night’s sleep — the walls are paper-​thin, and there were people banging around in every direction. At one point, there was a big fight in the hallway, and the cops were called to the hotel around 4AM to escort some unruly guests from their room. Fun! Housekeeping burst in in the early morning, unlocking the door as they knocked, because the room didn’t have a Do Not Disturb sign.
It didn’t kill me, but I wouldn’t go out of my way to stay here again. At least I didn’t pay a dime for it, since we were put up here when our original hotel was overbooked.

What to say… This wasn’t the worst place I’ve stayed at, and I am keeping in mind that this is a budget hotel. I stayed here while attending a conference at the convention center in Boston.
Good:
–Free wi-​fi (you have to obtain the password from the front desk)
–Free continental breakfast every day till 10 am
–Free shuttle service to the airport, subway station, and convention center (as well as other places, on request)
Bad:
–Very uncomfortable beds and pillows
–LOUD maids YELLING at each other in the hallways EVERY morning starting at approximately 7 am (this woke me up every day)
–Absolutely no insulation from outside noise, hallways or outdoors
–Absolutely nothing within walking distance other than a crappy bowling alley, two crappy restaurants, and a supermarket
–Right next to the subway train (super loud)
–The continental breakfast is super lackluster
–The free shuttle service isn’t as convenient as you would think
The price is low relative to other hotels, but overall it was a rather unpleasant experience. The front desk staff, however, were super friendly and very helpful… I can’t complain about them.

This place is a typical discount hotel. No frills, just a bed. The hotel came with a continental breakfast, a lobby that goes in «lock down» mode at night (attendant behind shielded glass), and a dated bedroom. It’s old, but cheap and decent.
The only thing of note about this place is that it is about 7 miles outside downtown Boston. They have a free shuttle to/​from both the airport and a local subway station, HOWEVER, the shuttle departure/​pick-​up time are unpredictable, so don’t count on them. We had one night, when a group of 12 guests angrily waited to be picked up at the subway for nearly an hour — argh! Makes you wonder if the money saved vs. hotels in central Boston is worth it, given that we spent a LOT of time waiting for shuttles.

I stayed here for a night in the past month. When I first searched for hotels by price, this place consistently appeared as one of the least expensive options in the Boston area. At first I was worried that it was a tad far out (about 4 mi from downtown, 5 mi from the Logan airport), but it had free shuttle service between the hotel and the airport and the JFK Redline T stop. In the end, my frugality won out.
Check in time is 3 pm. The place was very busy while I was there, but the people at the front desk were always polite and helpful. In fact, while I was waiting to check in, two chartered buses appeared out of no where and out poured 100 teenagers and their parents. Not really sure what was going on, but they were quiet enough at night for me to sleep well. The hotel is older and my room felt like it was stuck in a time warp from the 1970’s. Amenities include free continental breakfast, wireless Internet access, basic cable, parking, and local calls. There is free hot cocoa, coffee, and oatmeal in the lobby at all times. Also, it is right next to the Family Fun Center which has bowling as far as I could tell.
Average hotel, but I gave 4 stars for the shuttle service. There are at least 3 different shuttles going back and forth to the airport, the JFK T stop, and the convention centers. Decent option for people traveling on a budget. I would advise that if you need the convention shuttle service from Hynes during rush hour, it’s probably faster to just hop on the T and catch the T shuttle to the hotel. I caught the shuttle from Boston Medical Center and then the driver got called for a pick-​up from Hynes and because the person calling it made us wait almost 30 minutes, it took me almost 2 hours to get back to the hotel. So please be considerate!