Cold Stone Creamery

Before i start on why I only gave Coldstone two stars, I would like to say I LOVE COLDSTONE and I have never been disappointed until last Saturday.
I went in with a Groupon that I paid 8 dollars for. The groupon was supposed to let me get two «Love It» for free essentially. Not only did it not work, but the worker had such an attitude. He didn’t even glance at the groupon and only gave me a 10% discount. He had an attitude from the start to finish that gave my ice cream (birthday cake remix) a sour taste.
I wasted 20+ dollars when I should have just spent 12. I’m never going to this Coldstone again. And perhaps I’m never going to a single Coldstone ever again. I’m just going to stick to JP Licks or Ben & Jerry’s who never disappoint.
Hopefully the groupon works somewhere else but if they pull the same sh*t I am going to leave my ice cream on the counter and definitely never coming back.

Sometimes I say f*ck the hoity toity ice cream parlors in Boston and their obscene prices and head straight to Cold Stone, where I can get a heaping scoop of decadent peanut butter and jelly ice cream with Reeses Peanut Butter cups mixed in for just over five bucks. Sure, it’s sweeter than sin and contains more saturated fat than you’re supposed to consume in a week, but when you’ve got a craving, sometimes nothing else will do.

Place was empty when we walked in… should have been a hint.
Two people took orders for the four of us. The woman was pleasant and helpful. The man taking the order was surly, uncommunicative, and couldn’t get an order right. After making one of the orders wrong twice, he tells us that he doesn’t have the necessary ingredients (the chocolate chip cookie for the chocolate chip cookie sandwich). Why not just tell us when we ordered so we could order something else rather than just making something different (nutter butter cookie sandwich) and hoping we wouldn’t notice/​complain. Surreal.

Minus 2 stars because the girl that served me wasn’t wearing gloves and had her bare hands on my cone, not cool. Aside from that, the ice cream is always delicious and creamy!

I agree with Julia M’s review; really lackluster ice cream with a sickly sweet clinging taste in the mouth that takes about a liter of soda water to wash away. Don’t want to take away from the serving staff, tho’. The staff has always been very helpful and courteous.
Emack & Bolio’s is across the street, way way better product.

I only come to Cold Stone when coerced into doing so by a friend, because I find the ice cream at Cold Stone to be rather lackluster. No amount of mixed-​in toppings can make up for the ice cream’s artificial, sickly sweet taste, which lingers in your mouth well after you’ve finished eating the ice cream.
If you are in Fenway & craving ice cream, you are much better off going to Emack & Bolio’s, which is across the street.

love the sweet cream ice cream here sooooo much… so simple yet so delicious. the milk and cookies milk shake is my other favorite but really its all good. you can’t go wrong. this particular location was ovbiously very busy, but the staff was friendly and zipped through their substantial line with relative ease. I dont evny them their job, especially here! they must be packed ²⁴⁄₇.

Coldstone really let me down this time. I don’t have a problem with the overpriced ice cream or lack of seating. Those things are to be expected. My main issue is with the cone I was given.
Now usually I order a scoop of some decadent ice cream flavor on a simple sugar cone. This time I decided to go out on a limb and try one of their dipped cones. One, which I had never seen before, or perhaps never noticed, was a chocolate-​dipped, rainbow sprinkle covered cone. It looked like a Thanksgiving cornucopia, but with sweets. I had ordered their Strawberry Blonde ice cream and after a few life-​changing bites of that I decided to try the cone.
Wrong move. It tasted like cardboard that had been left out in the rain and then dried. To say it was stale would be an understatement. I don’t want to think about how long it had been there or for how long it would be considered «fresh.» I was just disappointed. I’m definitely going back to sugar cones.

The price I paid for ice cream here could have bought me a decent lunch elsewhere, but you won’t catch me complaining. That delicious Birthday Cake Remix in a chocolate-​dipped, sprinkle-​covered waffle cone bowl was the best lunch I’ve had in a long time. This location is right next to the Regal Fenway movie theater and it’s the perfect pre– or post-​movie treat (or both!).
Coldstone’s ice cream concoctions are unlike anything I’ve ever tasted, and they’re incredibly sweet (even by ice cream standards), so be ready. The aforementioned Birthday Cake Remix is a must-​try. And since you’re already splurging (you’re at Coldstone Creamery, after all), you might as well get it in a ginormous waffle bowl like I did. You’ll be so happy and full of ice cream goodness that any grumbling about how much you paid for it will be nothing more than a distant memory.

This stuff is goood; I would say it is freaking good, but you have to ignore the prices or caloric count otherwise you will not get full enjoyment out of this heavenly sweetness. I should limit my visits to once a month, otherwise I will gain 10 pounds by June. lol

I LOVE Coldstone Creamery… generally. This review is not about their ice cream in general, which I love, love, love, loooooove.
1) the staff working that night were less than enthused about being there. It seemed as though they really hated their life. For an ice cream shop that is famous for fabulous, chipper song-​birds, the people working there were just unapproachable and sad to be around.
2) The ice cream in there was MELTING already. I asked for a sample of the blueberry ice cream, and it was already dripping off of the spoon like overflowing water. What a minute… I thought ice cream was supposed to be cold, not room temp. Ew. By the time I got my ice cream (Apple pie a la mode) it was like a cup of milk already. I didn’t even finish it (usually I inhale their ice cream).
3) My boyfriend asked for the Love It size and got a little Like It size. I mean, talk about not even listening to the customers. Do they even care? They looked like they didn’t care at all.
4) Apparently there is a «Franchise Coldstone Creamery» and «Corporate Coldstone Creamery.» If you got a gift card from a Franchise creamery, don’t expect to be able to use it at a Corporate creamery. And don’t expect them to bother telling you that when they give you the gift card. LAME! If you ever want to use your gift card, you have to call the creamery beforehand to see if your card would even work (that is, if you knew already if you got your card from a franchise or corporate creamery).
terrible creamery (Fenway). amazing ice cream (when it’s not melted).

I only have one thing to say: Birthday Cake Batter Sunday. OH MY GOD IT’S AMAZING. I wish I hated it because every time I walk by Coldstone on my way home, I want to go in there and eat as much Birthday Cake Batter as I possibly can. I don’t want to become obese, though, so I only stop in here once in awhile.
There a lot of high school age kids working here who aren’t the friendliest, but I honestly could give a crap because the ice cream tastes so great.
For a delicious, infrequent, semi-​expensive-​but-​worth-​it treat, I recommend going to Coldstone. :)

Cold Stone… good ice cream but the fact that its a chain makes it incomparable to true independent creameries. However, I work right near this particular store and let me tell you, there’s little better than grabbing an ice cream on break with your coworkers and walking around Fenway Park with a day game going.
For a Cold Stone this one was ok– there are basically no inside tables, but, there is an outside patio where you can sit outside which is nice during the warmer months. I like getting it in a cup and walking around while eating… maybe burning off some of those calories. HAHA. My biggest complaint here is that their coffee ice cream is not very strong, more sweet than anything. It is my favorite flavor and so that is a bit of a let down. Overall, its your typical Cold Stone chain.

If you’re looking to save a buck by getting ice cream here, try somewhere else. If you’re looking for unique, great tasting ice cream, then you’ve found exactly what you’re looking for.
I’d personally recommend the Strawberry Blonde, the Strawberry Banana Rendezvous, the Banana Caramel Crunch, and the Mint Mint Chocolate Chocolate Chip. The ingredients are always fresh, and the ice cream concoctions are made to order, with plenty of mix-​ins available as well. This is gonna be my Fenway ice cream spot for a long time.

No one will ever claim that ice cream will be «good for you». That said, premium ice cream will always be high in fat content and don’t even look at the grams of sugar per serving because that will only send you into a tail spin and spoil your delusions of what ice cream is really all about.
The Strawberry Shortcake and Birthday mix are fantastic. Every kid and ‘kid at heart’ knows that cake, no matter birthday or not, is best eaten alongside an accompaniment of ice cream but the idea of combining the two was just brilliant; one spoonful and you have them both.
The Strawberry Shortcake is just as pleasing. I found chunks and a whole strawberry or two in mine and that was a treat. To have that sweet and sour play intermingle in my mouth as I try to chew my way through the frozen tart goodness as the sweet flavor of ice cream and pits and pieces of cake melted away.
The service was upbeat and friendly so give it a try, you just might enjoy yourself!

I love ice cream! So does the girlfriend! Now she lives own the street from this place and she said its really good!
Service:
One thing you will notice as you walk in is the place is sorta smaller than I thought it would have been. Not much of an issue though. It was nice enough out to sit outside! On both your left and right as you walk up you can see the flavors on one side and the recommended mixes. The people there seem very nice and easy to deal with! I like this. They even let me sample a few flavors. My only complaint is the fact we got the waffle bowls but we asked for a small ice cream. they gave us to much! Then again its better to have to much then to little right? I agree! So this isn’t being used against them at all! :P
Food: (Ice Cream?)
Now here is where its REALLY good! I had choc ice cream, coconut shavings, brownie and sprinkles. Now I know it sounds strange! I swear though its sooo good! I couldn’t eat all of the ice cream but I can tell you I would have kept eating if I could!
We also ordered a Birthday cake remix. This was sooo good! I cant remember all of what was in it but this one was the better of the 2. Id recommend this to anyone as a first timer. It was very yummy!
Price:
Yes the price is a little high! The fact is though I think no matter what you get from here you will leave full! I promise you this! For 2 small ice creams in waffle cone bowl will set you back around $ 12 – 13 easy. Is it worth it? Yes! Was so good we went back the next night on Saturday night! Check this place out! Its great on the sweet tooth but heavy on the wallet!

The worst of the worst. if this was the last ice cream shop on earth, I would give up ice cream forever. And that is saying something, since I gave up being vegan so I could have ice cream again!
Terrible ice cream. Too bad because they have some good ideas. It just always tastes like stale freezer burn to me. And I’ve actually tried Cold Stone in different locations, and different states, so I know its a company wide fail in flavor, not just this store.

Stopped in for a quick treat. Asked for low fat, had the Sinless vanilla and threw it out. the after taste was offensive in taste. what a bummer.

First of all, I think this location has two Unilocal businesses under review… with the other doing far worse than this one. I had been searching for a Cold Stone in Boston for a while now. I received a gift card in December and discovered at least three closed down locations. Not sure what the deal is with that.
The Fenway location had great customer service. We were greeted by a nice young woman (as opposed to a pimply teenager) who was extremely knowledgeable about the product and PATIENT. I may be the most indecisive person on earth, but she put up with it. She even offered to make me a second specialty flavor if I didn’t end up liking the first.
I’m a little confused by Unilocalers claiming that Cold Stone’s ice cream is high in fat. I mean– it is ice cream after all! I will, however, side with those who think the price is a little high. Going in with a gift card is a slightly different experience.
I went to Emack and Bolio’s (Charlestown) a few days before this –yeah I know, it’s just been one of those weeks– and I have to say the experience and the ice cream were not quite as good. Overall, I think Cold Stone holds its own. Their flavors are unique and delicious. The good customer service (and the balance on my gift card) makes me think I’ll probably be back.

Three words for you:
Birthday Cake Remix.
Fun for newbies: put a dollar in the jar when the scoopers are looking and watch them sing for you immediately! They take requests if you get them on a good day.