Citizens Bank

anytime i have to cash a check they make a huge deal out of it! also 7 $ check fee because i don’t have an account (no do i want one) last time i went there to cash a check they put my finger prints and writing my info all over the check they wouldn’t cash it because my dr lic. was expired (mind you i had many other forms of id. Ma fire arms lic, ma appraiser lic. ext.) wouldn’t do it and gave me a check back that my own bank was hesitant to take because of the condition of the check. i bank with rockland trust and deff would not recommend this bank to any one!

My daughter who lives overseas went in to the Natick branch of Citizen Bank to cash a check given to her as a belated wedding gift. The check was written on a Citizen account. The bank charged her a $ 7.00 fee (nearly 5% of the value) to cash the check. I don’t think the gifter had giving Citizen part of the gift intend for my daughter and son in law when the check was written. BEWARE CITIZEN BANK clients. When you write a check to anyone who may go to a branch to cash it, the bank is stealing part of what you paid for

Dislike their 5 withdrawal rule if you dont have a minimum balance. Service is very inconsistent. They finally transitioned to no slips at the counters and atms not too long ago.

After reading these reviews, it looks like times have changed… I go here multiple times a week for work and I’ve never had a bad experience. The tellers are all great and Chuck (in the middle office) is super knowledgeable and great. If you have to go here a lot, pick the teller all the way on the left– he’s great and he’ll remember you!

Read the other reviews and was nervous… went in to open a new checking account and Chuck was great.
Got me in and out in no time — gave me starter checks
So convenient to work that even though the other Unilocalers said it wasn’t good I tried it out… plus I HATE BANK of America and all of their bogus fees!!!
Don’t love the banking industry, but I also don’t want to carry all of my $ in my back pocket

This bank is a JOKE! They charge like greedy animals with their overdraft fees and have no problem totally !@#$ing you and charging you $ 30 something dollars for every purchase over your bank account amount. So if you have $ 10 in your account and by 6 things, 5 of them for a dollar and one for $ 8, they will over charge you 4 times because they’ll be sure to charge the most expensive thing first.
Then when I closed my account they didn’t even tell me I somehow owed money on the account, never sent me a letter or notice for 7 months, then had a freakin’ debt recovery firm call me with another $ 70 or so in fees because I hadn’t paid off the amount they hadn’t told me about in 6 months.
DO NOT BANK HERE! USE TD BANK! THESE GUYS ARE DISGUSTINGLY UNETHICAL AND FRANKLY JUST BAD PEOPLE/​BUSINESS.

Citizens as a bank is fine, but the tellers at this location are just awful. I’ve gone in and they’ve used hand gestures instead of speaking, and then when I don’t understand and they actually say a few words, I get why they were mute before. Their accents are so thick, you can’t understand them even if they do talk.
Went in once, asked to do something I’ve done a few times in the past, and suddenly was not able to do it. No explanation, even though I was thoroughly confused. not that I would have understood what the teller was saying if she had bothered to explain. The teller next to her was actually yelling at a customer.
If you have to actually interact with someone, try and go to a different branch. I’ve had a terrible experience at this location every time I’ve gone in.

It’s very funny how this Citizens branch has one of the lowest rating. And I am 100% not surprised! They definitely have an unprofessional staff. Twice I’ve been in there for a small change order (literally, less than $ 100). Coincidentally, I got the same teller both times (jackpot, not!). She would greet me before I get to her window (know the name but I’ll keep that to myself) and when I tell her I need a small change order. She would first give me the meanest look with an attitude and and say «do you have an account here and did you call in first, if not I can’t help you» whoa lady, calm down… I’m asking you for ten thousand dollars in change. Hey, FYI I do have an account with Citizens and that’s why I am giving you guys 2-​stars instead on 1!

Convenient and close by… depending on your location… but they had some real CSR problems. I had tried to get ‘free’ checks three times and they could not send my ATM pin me for over a month after I started a checking account.
Basically customer service is terrible.

Horrible customer service! I’ve been with them since I was 18 (and as they got bought by several other banks) and over last weekend, they charged me over $ 600 in insufficient funds fees without notifying me!
I had checked my statement two days earlier and I had plenty of money, but then my rent check was deposited and unknowingly that weekend I went food shopping, bought a coffee, etc… Not knowing that each time, Citizens Bank was cashing in $ 39 for each transaction!!! When I realized what happened on Monday, I called and explained. No sympathy whatsover… all they said was «balance your checkbook».
No kidding! I check my online statement 3 times a week. They were not at all helpful to me. I’m taking my money to another bank. Lousy service!!!

This Citizens Bank is great, the staff is friendly and knowledgeable and there is hardly ever a line!