Charles W Benton Company

Easy. Convenient. Friendly. Fair prices for downtown.
Stopped the other day and had three keys made for door locks in my home. I’d easily go back.

I came here two weeks ago to get two easy keys duplicated. There was a gentleman in front of me who must have had some difficult key to be duplicated. After 10 minutes of no acknolwedgment of my presence, even after another salesperson came out from the back to help the first salesperon by comparing the customer’s key to every other key on the wall, I had to leave. It would have taken them 4 seconds to duplicate my keys and the fact that no one even said, «I’ll be right with you» forced me to leave and go to Home Depot.
Today, I had to make another copy of my mailbox key. A 2 second operation. Since Benton is right behind my office, I decided to give them another try. Maybe they were just having an off day the last time I was there. I walked in to the empty store and waited… and waited… and waited. No one was behind the counter and there wasn’t any sort of bell or ring tone to inform whoever was behind the back door to help me. I waited for ANOTHER 10 minutes and had to leave AGAIN. Frustrated and keyless.
I’m sorry, but I like to encourage using local family owned businesses, but after waiting so long in that little store staring at every little key chain hanging on the wall and never getting serviced has forced me to never come back again.
Dear Benton, get a bell to notify the person in the back that there are customers waiting!

Great fast friendly service.

I highly recommend this locksmith. It is so nice to find a place that handles their business so pleasantly and professionally. I went in at 8 AM and came out in 5 minutes with 2 new car keys — I spent 45 minutes trying to get the same key copied at Home Depot and they couldn’t do the job. This is a good old fashioned family business.

Keys were made very quickly while I waited, and the prices were reasonable.
FYI, they are moving across the street on 9÷7÷10.

Dear Charles W Benton,
You just made my day. After discovering that you are not to far from my office, AND you make barrel key copies, AND take credit card (all of which were very hard to come by), I decided to use your location.
Prepared to have to wait possibly a week to get my barrel keys made, since they’re such a pain in the butt, you laughed with your adorable chuckle and said «no, no. We can do them on the spot. And for a set of 5 keys at 5 copies, we’ll have that ready for you in an hour. We’ll even imprint the floor number on the key itself.»
You not only made my day, but you made my WEEK with this news. (I’m not hard to excite, apparently)
After an hour you called, informing me that the keys were ready. And to my surprise, when picking them up, they were all SEPARATED according to which door they went to. Another thing you think would be easy to come by… but is not.
A company that was efficient, friendly, and saved me a headache? A-​ok in my book.
Sincerely,
Tara
Happy Office Manager

Good service. I went in after work to get some sets of keys made and they were fast and courteous. Also, they were able to accomodate the types of keys that I needed copying which other places weren’t able to — including an elevator key.