Charles Street Supply & Hardware

«Action» Jack Gurnon and crew are a lifesaver if you live on Beacon Hill. A+ experience every time I walk in there.

These guys are awesome my daughter impacted an antique piece at my sisters house with wet clothes on lacquer finish and these guys hooked us up with the solution right away great place

I just moved to BH and swung into this hardware store to pick up a few things that I needed and haven’t unboxed yet. They have everything here you could need, plus much more. The man who assisted me was both helpful and friendly. The best part about my visit was meeting Totes, their «proper mouser» house cat. I will be back… quite frequently, I imagine!

Great people and incredible service, Jack and Tom are my favorites and will always go out of their way to help out.

Snotty untrained and rude staff, like a fish rotten from the head down. Are they trying to be Crate&Barrel chic at 3x the price or are they sniffing the glue? Inconsistent stock and ignorant/​belligerent staff completes the air of self-​entitled butt-​wipes that work in this over priced store. Surprised they don’t issue a password to gain entrance. Key making and paint mixing are the preferred screw-​ups but they will copy key marked DO NOT DUPLICATE.

Way back in the early 1990 s On a hot, humid day I went into this store to get a duplicate key made .i was visiting my daughter who lived up one of the steep streets off Charles Street. On arriving back to my daughters place I found the key did not work. So back to the store I went. The store was packed with people buying fans etc. the owner Jack Gurnon was kind enough to drive me back in his car and fix the faulty lock. I was so thrilled with his service that I notified Paul Harvey who did a Nation wide Radio Spot for True Value and on 8÷25÷93 my story was broadcast all over the USA. I will never forget the owners kindness.

Ok… So, I don’t live anywhere near this place, but I ALWAYS stop in when I come into the area. It is EXACTLY what I WISH my local ‘hardware’ store was/​is, and they always seem to have that ‘something’ I’ve been looking for or thinking about. And another huge incentive, for me, beyond the truly wonderful staff, is the ubiquitous ‘shop cat’. Just today, i went by and saw ‘Totes’ for my mid-​tour ‘kitty fix’.
I really, really, love this place and will always see my way in for a visit. Can say I wish I lived close enough to patronize them more frequently.

Go here, they are that rare breed of experienced pro that seems to genuinely like human beings, even dumb ones.
I sometimes attempt small DIY projects, mostly for home décor purposes, which means I have shamefully overspent and embarrassed myself at every hardware store and Home Depot in the state while experimenting (none too intelligently) over the years.
I was trying to create neck notches for wine bottles in a small piece of unstained oak that would then be installed in a dresser I was repurposing as a kitchen buffet. Thought the neck holes would be the easy part … but I was WRONG.
I just needed the notches and didn’t feel comfortable sending such a small job to a custom pro. Spent weeks pathetically carrying my sticks around to stores and carting home (expensive) crap solutions, trying to figure out how to achieve the half-​circles I wanted. I rent in the city, so major equipment is out of the question, and my little house drill with various hole saws and bits was quite literally not cutting it.
Be ye not so stupid: oak is the WORST wood possible for «experimenting». JV moves, and they all (rightly) laughed at me.
At my wit’s end, bearing a noble artistic refusal to compromise shape or quality of my neck holes, I finally wandered into Charles St Hardware a few blocks from my house, asking for ideas and bemoaning the devastating lack of a drill press in my apartment.
With no hesitation whatsoever, these goddamn American heroes instantly offered the use of their drill press, conveniently located in the store basement. Not only was there no charge, the manager spent thirty minutes cutting my wine neck holes to spec for me, as I was clearly a liability.
I brought him a sixpack for his trouble and my lifetime’s undying devotion. Maybe they shouldn’t enable idiots? Whatever, I’ll be back.

We were looking for a fluorescent light bulb at every single hardware store we could find and these guys finally had it! The staff was super nice and helpful since the guy searched for the bub we wanted. Prices are very good for the location. Great place overall.

These guys are absolutely awesome. I bought a screen replacement for my iPhone 4 in amazon. It came with a broken screwdriver that made me broke one screw in the phone.
I come to this store and I not only got the perfect screwdriver that I needed for just 4 bucks. They also helped me remove the broken screw with other tools (took them some time and patience to do it).
Simply amazing how you can care so much about someone that is just spending 4 bucks in your store.

This place is GREAT! You would never expect that a store in Beacon Hill would have a such a depth of tools and home improvement items, but from what I saw this place has pretty much the standard assortment of what you would find in most Ace Hardware stores.
You cannot beat the customer service you get here. This place brings you back to the way «things used to be». You ask for something and they walk you to it. You have some questions about different applications and they give you their two cent. One of the times I visited they had a little guy (maybe 11 – 12 years old) working in training. I thought that was awesome as they were showing this kid how to take care of customers and run the business. I wish there were more opportunities for kids to get this kind of work.
Well, I’m droning on. I’ve been here three times and found what I needed each time and enjoyed the personal attention. Thanks guys!

I have to say, I have been here a few times with needs for my new place and the guys here have been so, so nice and helpful every single time, whether it was pointing me in the right direction, finding something for me, or the time I came in and had a coughing fit and they took me to the water cooler and gave me a glass so I could recover! Great place run by great people!

I hardly ever leave reviews here, but these guys are awesome. Super helpful and for some reason even though this store is small they seem to have a better selection of the things I need than bigger hardware stores. I rewire a lot of old lamps and they have tons of lamp parts, finials, and all kinds of specialty items you don’t see in a lot of the big chain hardware stores anymore, including cloth covered lamp cord which is generally expensive and hard to find. When the clip on my dog’s leather leash broke they cut off the broken piece right there in the store with a metal cutter and rigged it up with a new clip and loop for me. They also have a box of dog biscuits behind the counter and give my dog a pat and biscuit whenever I come in. These guys are the best!

After visiting many paint stores, I was getting frustrated trying to find the right color paint on my own. I finally went in to Charles Street Supply and was so relieved to meet Jack. He was extremely friendly and knowledgeable about paint and I was able to make a stress free selection with his help. Jack’s wife was also in the store and had great ideas and gave great advice. I would definitely recommend buying your Benjamin Moore paint from Charles Street Supply.

Amazon delivered a wrong order to me and I needed something fixed immediately. I didn’t know where to call since I’ve only been in Boston for a couple weeks but I’m so so so glad I called this place. Jack, the owner, was so kind and went out of the way to help me fix it quickly. This store has almost every practical things you need, especially during emergencies! The workers are extremely helpful and they know what they’re doing.
I really recommend this place. It has a very home-​y feel to it too!
Ask for Jack! He’s truly amazing and extremely helpful.

They sharpen knives here. It’s great to turn in old knives and pick them up an hour later cutting like new.
However, as a whole the place charges extra for its convenient location. Go out to Somerville and you get prices that are half what are charged here.

Snuggled into Beacon Hill, small but crammed (as any good hardware store is) with a crap load of stuff. The helpful men lived up to my title and were quite helpful. Prices seemed quite reasonable. I liked this place. Being in Beacon Hill, I expected something with streamers and poodles running around, but this is a solid hardware store. BAM!

It’s really, really nice to have a local hardware store here on Charles Street. Surrounded by antique shops, boutiques packed with expensive clothes, jewelry, and gift items, this hardware store provides a spot for those practical things you often need in an emergency situation. Like flashlights. Batteries. Rat poisoning. Bug spray. Those sticky things that roll away the cat hair on your black pants. A new set of front door keys. A plunger.
Their sidewalk displays feature really cute door mats, planters and tiny seating arrangements, perfect for that little balcony space in the summer.
When it snows, they have rock salt, snow shovels, sleds and those little electric heaters that keep your toes warm.
Yes, it is pricey. Yes, it is old fashioned (a quality I approve of).
Yes, it is convenient.
Please stay here, Charles Street Supply Co. and Hardware. Do not give up your space to some bank branch or gift shop.

Here is where one will undoubtedly find helpful service within the cheery walls of a small (read: manageable) non-​chain hardware store much like the ones many us remember in our neighborhoods growing up.

Given how many times I pop in this place you’d think I’m the handiest person in the world but I’m not. That title goes to my husband. Nonetheless I love roaming around hardware stores but the big box versions can sometimes leave me uninspired and overwhelmed.
I come here now and again, to have keys made, for some kind of gadget, for advice on projects and to find just about any kind of household supply.
Lately, I’ve been in paint sample mode since the 3 season porch is on the list for spring re-​painting.
Things can sometimes cost more than they would at Lowe’s or Home Depot but the personalized service and the desire to support local businesses keeps me and many others coming.
For those living right here on Beacon Hill, some of whom don’t have cars, this place is a god-​send as they’ll deliver locally. It’s packed to the gills with good stuff and good people.

I popped in here the other day looking for a specific wrench to remove a bike pedal. Not only did the guys know which size I needed, they let me BORROW one b/​c they weren’t selling it separately. SO NICE. I’m going to them for everything from now on. Although, they are a little expensive… but that’s what you get for a locally run shop, and it’s worth the extra $ to support these guys.

This place has pretty much everything you’d expect a hardware store to sell, and more. It’s worth a stroll through the aisles, whether you think you need something or not.
The staff is very friendly, and it’s so nice (that is, charming and pleasant) to go to a small local place as opposed to the giant chain hardware stores. They have an excellent return policy should something need to be exchanged or returned.
And, if you ride a bike, and have a Bicycle Benefits sticker (they cost $ 5 and you can get more info here:
), you get 10% off your purchase.