CeX

Never have been to this place before and won’t be returning. Brought in a brand new iPhone 6 and a used iwatch, and they wouldn’t take either. The employee said that I needed to know the mobile carrier of the phone or it was «too much of a liability for them.» The phone had no carrier and was completely unlocked and had been given to me by a friend as an extra cell phone that I just never used. I would have traded some of the value for beats. Went to another location five minutes later that said this was complete bullshit. Don’t waste your time with this place. The employee was rude too and talking over me several times.

Did not have high hopes buying something from this store. Return policy is very sketchy, they told me all sales are final even if the disk does not play. Well I brought a disk from them regardless and… it was defective! Went back the next day and told them it did not work and they gave me a cash refund. I’m not sure if I would buy again but if you are looking for a cheap game or movie it might be worth checking them out. Just keep in mind that whatever you buy might not work…

This is a review of CEX’s ONLINE SITE (
). My experience has been a disaster. I just placed my 2^nd order from CEX online ever and I was informed that half of my order could not be completed because it is «out of stock» yet if you go online it is still showing «in stock» even over a week later this is the case. Do you want to buy from a company that doesn’t update their online stock?
To make matters worse, I got my order and TWO ITEMS WERE MISSING… they were never shipped out or (dispatched as CEX says), and even more insult to injury is the item description for the 3DS I bought was flawed and the 3DS had scratches and was missing a stylus and I paid for an «A quality» boxed 3DS.
It has been a nightmare trying to buy from this company.

We went in to replace a lost Nintendo 3DS. The place is organized chaos but if you like digging for treasure you can find a lot of it. We were able to get a pre-​owned Nintendo 3DSXL in the box that frankly looks brand new. A lot of reviewers complained about the wait times. On a busy Friday evening the line ebbed and flowed. It took about 10 minutes to get the game all set — the young man who waited on us was kind enough to come around the counter and let my 10 year old son hold the game and play with it a little to get a feel for it. We also purchased a couple of boxed sets of DVDs and it took a few minutes to pull them off the shelves. But I never felt like they were screwing around or not paying attention. The crew was very efficient on both the buying and selling lines. Overall I had a great experience here and we will be back!

So, after making a few visits to this place, I have found that… yeah, I’d rather avoid it. They offer incredible deals on their buyback program as well as on their used items. However, the costs outweigh the benefits. You must wade through a horde of odd characters to get to the store and still have to deal with that whilst you are in the store. And when you do get to the store, you have to choose something from their (quite vast, I must say) collection. But the horror comes when you queue up. The waiting times can be excruciating to say the least. I have been there multiple times, both as a customer purchasing an item and as a customer selling an item. For both purposes, the SHORTEST time I have ever waited was around the 30 minute mark. For the converse, the longest time I have ever waited was when I was selling my iPad and it took me over an hour to just get to the front of the line, not to mention the 45 minutes it takes them to evaluate it. To add insult to injury, they have, apparently, hired a few more people than they used to have. Yet I still found myself waiting more than 30 minutes just a few weeks ago to purchase one item.
Their prices are comparably better than the nearby competitor but just be prepared to go through a long wait and be privy to some interesting characters…

at cex I’ve had nothing short of a great experience with great customer service. extremely helpful with all the electronics I have purchased or traded in. I recommend CEX to all my friends. It is definitely a fair place to trade in at a fair market value for what your electronics are worth. I will continue to be a customer for my lifetime.

Cant we give negative stars or a zero rating?
Had bought a few movies in there, returned next day, they didnt work.
Thought id give them a second chance. Went to go sell pretty much my mint condition phones, got quoted a crappy $ 5, was told to come back and then they said their mistake-​we dont even take alot of models back, just pretty much brand new iPhones i guess?
My husband also had same problem selling mint condition dvds.
shaddy clientele in there, but hard working people they treat horribly?
The absolute worst thing is the customer service.
No need to chit chat with your buddys or coworkers while there is a long line or your at the counter «trying» to get help.
Dylan R, is not a good representation of a hard working employee

They helped me buy an iphone. Definitely ask for sophia, she’s very helpful and polite. She was able to figure out the problem really quickly and efficiently. Great customer service, i have never felt more valued and respected. Would come back here for sure.

Updating my review. This is the kind of place that gives the already sketchy «downtown crossing» an already awful reputation. Everything about this place confirms stereotypes of many kinds. I am eliminating a previously thorough review to tell you firmly: Don’t. Give. This. Place. Business.
Hopefully this place will die with the rest of the ghetto that is downtown crossing when the new infrastructure is finished.

Avoid Leila M., one of the people on the registers, she is a bitch. I came in with 7 dvds to sell and she got pissed because I asked if she could tell me how much I would get for each one before she labeled and bag them. I’m not going to sell a 3 movie dvd set for 10 cents. Not only is that part of her job, it only takes two seconds to scan the barcode and the price pops up. She acted and like i asked her to run a 50 mile marathon. She scanned the first 5 then She yelled at me insisting that I wouldn’t get more than a dollar for the last two and refused scan them. Then she slammed my money and ID on the counter. I took it and left. Complete bitch.
Never going there again. Too bad, I like that store.

The top half of the store has stayed the same throughout the years — video-​games that are either priced fairly good, or high prices for old games that no one still wants to buy. My main real gripe is about how they changed downstairs from being cheap CDs and okay-​ish price movies to strictly just movies.
It’s weird going down there, no one is ever there and the prices are all over the place. This + the total lack of employee maturity in the store just makes it a joke. Don’t both coming here for anything, there’s better places in Boston to do it.

Can I work here? I have all the requisite skills. I can ignore a line of customers for fifteen minutes. I can play games on my phone. I can chat with my coworkers while people continue to line up in front of me. I’m a master at avoiding eye contact. I can’t work a register, but from the looks of things, that shouldn’t be a problem.
When can I start?

I’ve been here quite a few times mainly looking for PS3 games. Most of the time the games here are usually cheaper than the Gamestop next door. This is the only reason why I would give it two stars. Other than that, everything else was horrible. Most of the employees here didn’t seem to give a sh*t about anything even if the line was long. They were extremely slow and half of the time they were either just hanging or walking around. One time when I went there to purchase a game, there was 7 employees and only 2 on register. Like seriously? What’s the point of the other 5 then?
If it wasn’t for the decent prices for these games, I wouldn’t really bother coming here for any other reasons.

There are a lot of pros and cons to this place. Specifically, every transaction I make here I feel like I am buying something stolen
It is a good way to part with items though.

This place is a dump, a huge line of crackheads selling handfuls on brand new videos. I wonder where these come from?
The phone I waited for was rated a B, like new but without a box. But when she took it off the shelf the back cover was broken (and that was the only Droid 4). 45 minutes in line. The end.

Buyer, not a seller.
I stop in CEX every so often to see what’s in, although I don’t always leave with something in hand. The store has arguably one of the most convenient locations in Boston (being about 100 feet from Park Street Station), so it’s highly accessible for quick inventory checks.
CEX offers assorted second-​hand systems and gadgets (phones, tablets, media players, gaming consoles, etc.), repair/​resurfacing services, and two floors worth of used movies, music, and video games to browse. No cartridges, cassettes, or VHS here; everything is on disc, although the age of some of these discs can go back quite a few years (I’ve seen some Saturn, PS, Dreamcast, and old PC games on their shelves at times, even a Sega CD once or twice).
The movie section is vast, containing a lot of titles that are hard to track down offline. They also maintain TV and Animé sections that are fun to browse since many of those titles are long past their original print runs. Music, I’ve never had much luck with, although I get really picky here, and the store can only sell what it gets in.
I buy more games here than anything else, both current and preceeding console generations. Prices are decent, and in most cases lower than the Gamestop right next door (actually, how the two continue to exist side by side considering Gameshop’s market share should also attest to CEX’s quality).
Where the store gets dicey is the checkout, which can be anywhere from 3 minutes to half an hour. There aren’t separate lines for buying and selling, so depending on who is in front of you, and how many staff are on hand, it can take quite a bit of time.
If you do plan to buy something, I strongly recommend you check the discs once you come into contact with them. Some discs get resurfaced and won’t work properly after that. I also got given the wrong game once (A copy of Endless Ocean 2, when I was buying Endless Ocean 1 — both great games, btw!). The return policy is fine, but it’s best to save the trip; make sure you’re leaving with the disc you want, and in the condition you want as well.

Sell or buy video games, cell phones, music, ipods, TV’s and all other electronics.

Things that I like:
1. Pretty solid selection of video games (ps2, ps3, Xbox, gameboy, etc), used electronics (phones, ipods, cameras), and movies.
2. Buy, sell, or trade with the store.
3. They offer repairs.
4. Pretty knowledgeable staff to troubleshoot the common gamer’s heart.
5. Conveniently located on the main strip in downtown.
What broke my heart: they don’t sell ps1 games, hence the 4 star rating.

I love Unilocal.I truly do but I can hear the rain-​slapping off the sheltered tin roofs of peoples lifestyles in this thread. Are minorities really that much a cause for concern? Have you been inside the food court in Downtown crossing? I feel like some of these reviews are a just a cloaked justification for people’s racism. I’m sorry Suburban high schools were not as diverse as they should have been but come on!
That being said, is this place rundown? No. Will you find a good price for electronics disregarding the environment? Yes. Is the business a clearing house for stolen goods? Yes. CAN YOU FIND PROSTITUTES ON CRAIGSLIST? YES!
PEOPLE! Take these places with a grain of salt. Judge it for what it is rather than how you feel standing in line.
/​rant
I sold a couple of items here with a fairly good return on value. Not as high as I would get if I used Ebay but the convenience is right there. Drop it off, approve the initial offering price, come back in 20 – 30 mins for zee cold hard cash. JA! I deal with all sorts of people and the retail employees have absolutely shit jobs ranging from getting yelled out by their managers to getting yelled at by the customers. Cut them some slack because they are making minimum wage, for fuck’s sake have some humility Unilocal!
They answered my questions promptly and in-​detail and did the best they could to describe any problems with items they could not buy from me. And I’ve never had any problems with scratched DVD’s or broken phones.

Ok, let me start with this. This place is a hole in the wall. That’s why I like it. I would rather go here, than to gamestop or newbury comics. I’m reading some of the reviews, people seriously expect to get movies and games for like 25 cents. Then go to the good will. There’s plenty of VHS tapes there for you. Oh, and no, they don’t sell stolen items here. Despite popular belief of the people who have never sold here before. Not only do they put your ID into the system when you sell, they keep stuff for 30 days before selling it. If it’s reported stolen they have all the info on the person who sold it.
The DVD collection is hit or miss. I have found some great movies from my younger years there for no more than $ 3. Yeah some of the more recent movies that came out in the last few years might be a bit more expensive. A lot of masterpieces like Titanic and Forest Gump, while old, will still sell high because they sell fast, and because of what they are.
The Game selection is also hit or miss. I just found a game that only came out five months ago and it was only $ 20, compared to $ 60 when it came out and $ 35 next door at Game Stop. Also there are tons of great shows seasons on dvd there too.
The staff is amazing. They are always willing to help out. I’ve had a few times where I have brought something home and it’s not worked. I go back and they exchange it, no questions asked.