Car Care

**************************************STOP SOLICITING YOUR AD ON MY CAR****************************
It started one day when i received a flyer on my car. I thought this is odd seeing as I am within a private lot. I was like hmm maybe i forgot to take this off prior, then I look around me and every other car his this cheap flyer on all the cars. The funny thing is our garage does not even offer this service so what is going on here. Well you see the parking garage next door has this service, I have seen the banner a few times but did not think anything off it. Turns out they sent somebody over to the next door garage to plaster every car with this annoying ad. Lucky I did not have to walk that far to throw it in the trash. Funny thing is when I get back to my office I have a few people stop by complaining about the same damn flyer!
Well just about everybody is annoyed with this flyer. I work long hours and don’t want to come out of the office and deal with somebody tagging my car with papers. Yes my car might be dirty, yes it might have bird poop from parking under a tree, perhaps there is some left over dust from construction but i will take care of it on my own time. Don’t jam your flyer into my window now making dust smudge marks cause Noooow I do have to wash my car, the dust is not all uniform anymore.
… Side not, I actually wash all my own cars anyway… BUT STILL!

I was glad that I could have my car detailed while at work, and I was met promptly by Christian to check in that morning. Pricing is vague once web site, however I was surprised to have to pay top price for my little hatch back. I paid $ 180 (that was a 20% discount because I work at the hospital) in advanced so that I could get my car when I got out of work at any time. When I saw my car I was so disappointed. The back window was dust streaked, the cup holders in the doors with coffee stains, the hatch cargo mat was not washed, sticky film of spray cleaner all over the steering wheel. This was not a job that was detailed at all. I get better cleaning from the guys at the car wash who vacuumed and wipe the windows for free! Don’t waste your time or money.

Couldn’t be more disappointed in this company’s professionalism and service. I confirmed an 830am appointment, where my car was to be picked up from a designated garage, cleaned, and returned by the time I got home from work. When I returned home, I had an uncleaned car and was out $ 35 because I had to pay to park my car in the garage for the day. Save your money and sanity. Find a different service provider.

I brought my VW Golf to the Hartwell Ave location. The car was an absolute pig sty; wheels black with brake dust, the body was muddy and the interior was unspeakable. Within a couple of hours, my VW was bright and shiny inside and out! Worth every penny– When my husband saw the car, he was impressed. He’s a car snob– washes his car by hand, two buckets, microfiber towels– the whole nine yards. So when he asked me to take his Audi to Car Care, I knew I hit gold. Same fantastic cleaning with same fantastic detailer. The Audi never look so good–
Thanks Car Care!

The guys over at 800 Technology Sq Cambridge went above and beyond my expectations! I had a nasty etching/​stain down the side of my car and they were able to get it out and leave my car looking spotless. The service they provided beat any detail service i’d had in the past. WIll def be returning!!!

Sam did a fantastic job on my mid-​size SUV at the Emerson Place location (MGH). He got a year’s worth of sand, dirt, kid stains and other residue out of extremely hard to clean surfaces. His communication was great as well. I highly recommend him and Mobile Car Detail and will be back again after beach season next year.

I just got home from picking up my SUV from Car Care, it looks amazing, as always…

Dropped my SUV off while in town for an appointment. Everything went smoothly and the guys were great to deal with. Inside looked amazing — just like new. I didn’t think my car would ever look this good again.
Will definitely be using them again when in the area.

I work for a large construction company, and our work had gotten some debris on cars parked nearby. The service Car Care provided to us was of both high quality and very convenient for us. They were very accommodating to turning cleaning these vehicles up on very short notice, and did a great job. We were under time constraints to get the cars cleaned up quickly. Anna in the office and Kevin on site were very understanding of our needs and worked hard to accommodate us. We will be sure to use them in the future.

All I can say is AWESOME JOB! The interior of my car had gotten totally out of control and Car Care was able to make it look brand new again. After who knows how long of eating breakfast and meals on the run in my car, I had little crumbs all over in the dash, along with some dried spilled coffee. And from toting our 3 dogs back and forth to the groomers I had little hairs stuck in the upholstery and I was really hoping they could get them out, and they did!!! (I’ve tried vacuuming it myself before and the hairs can be so darn stubborn.) I was amazed at how clean my car was, and it smelled super fresh, too. I would highly recommend them if you’re in the Boston area. Excellent customer service and high quality work!

I moved to Boston from Los Angeles where people live in their cars, and like them clean. Winters here are hard on cars, but each time I’ve taken my wrangler into Car Care, they’ve spoiled me. Great int/​ext job both times; super professional service and fast. Also the detail express makes a good gift. Thanks team!

These guys are awesome. Best cleaning I ever had for my car inside and out. Very nice service and the people were polite and professional.

I had the car done on ⁵⁄₁₉ at my office in Burlington, it was offered (and still is, much to my dismay) through the building property management. Seemed like a great idea, and I’m still all for it — but not with this company.
First, I got zero instruction on where they are, where to drop the car, what the procedure was, etc. My appt was at 8 am so I spent 10 minutes trying to figure it out. I called the office and they texted me the guys number on site to have ME reach out to HIM and find out where he is and what I should do. Why was I the one figuring this out? I’m not a wizard.
Dropped the car and he wrote all of my credit card info on a piece of paper — name, number, expiration, security code, etc. Not exactly a «safe» feeling. Get a Square account to run cards so people aren’t worried about a piece of paper getting lost with all their billing info on it.
I picked the $ 119 small SUV package that was to include a full wash, vacuum (including the hatch area, which I was told was precisely the reason it was more money because they don’t do trunks of cars, so it was $ 20 more to do the hatch area of a small SUV), washing all windows inside and out, seats, doors, etc.
Nothing was really done. All the dash was still dusty along with the console and door molding/​arm rests, not washed or wiped down. No interior window cleaning (tons of suction cup marks still all over the inside of the windshield), the back was not vacuumed out (leaves and pine needles) and when I said that, he told me that wasn’t included. I told him I was specifically told on the phone that the small SUVS are more exactly because that vacuuming is included. Walking around the car, there was still bird crap present, there was NO wax applied.
All I could see that they did was wet my floor mats, vacuum the floor mats (maybe? Shook them out at least), vacuumed the front floors underneath to get sand out, hose down the car (not washed), and apply the tire shine.
They had my car for 8 hours — I called down around 1 to see if I could get it back to run errands or get lunch, no answer at all, no return to a text message. I was told I wouldn’t be charged (because nothing was done) and I was. I called the office and got a refund issued without too much trouble.
NEVER AGAIN.

Numerous issues with these guys:
1. Took 40 minutes to even find my car, then they had parked it in an area of the parking garage I had no way to get out of
2. Left the car unattended with the key on the wheel when they were supposed to leave the key with the parking lot attendant
3. Didnt answer my calls when I called numerous times to find out where the car was, as I needed to leave in a hurry
4. Left me a super rude voicemail saying none of this is their fault, never apologizing once.
5. Left water bottles and other junk on the front seat, then threw some other junk
in the trunk of the car
6. Had sprayed something all over the dashboard and didnt bother to wipe it off leaving a greasy film on everything
7. Didnt clean the inside of the windows at all, leaving fingerprints on them. Didnt even clean the windshild at all
8. Had been told I would get s ticket to get out of the parking garage and got nothing, so this added $ 31 to the price of the car wash.
DO NOT USE THIS SERVICE. NOT WORTH THE HASSLE. I WOULD HAVE BEEN BETTER OFF WASHING THE CAR MYSELF

Horrible, unprofessional service. Look elsewhere if you don’t want to waste your time & money.
1. Booked an appointment after getting a voucher through Amazon local. When I showed up for my appt, nobody was there & the place had closed early as «business was slow», from what the parking attendant said.
Called to complain, & Christine mentioned that they’d cover the parking fees when I rescheduled.
2. I go back for my rescheduled appointment & Kevin tells me that they’ll be open until 3, so I can go pick it up any time until then & someone would be there. I go there at 2:45, everyone has left, & my car is left unlocked with the keys inside, so anyone could have gone and driven off in it.
3. On my way out, no parking voucher anywhere, I had to pay for the parking myself, after calling the owner and explaining the situation.
4. Degree of cleanliness moderate at best. Save your time & money and look for more professional detailing services.

I bought the voucher from Living Social which was such a great deal, most of the others were a lot more money for the same service. I was pleasantly pleased with my car, this was the cleanest it’s been in 4.5 years lol. He was very professional and friendly, and they have different locations you can visit. I would recommend them.

I’m a little behind, but I have had this on my to do list for a while…
I had my Ford Explorer detailed in October & it was worth every penny. I was 36 weeks pregnant & sick all the time — often in my SUV — and could not physically clean my car out myself. I asked friends on Facebook & this company came very highly recommended.
I was able to have my vehicle picked up at my home & brought back to me — in far better condition than when it left. For example, morning (afternoon, evening) sickness was wreaking havoc on my life & often, my driver’s side door. I had spilled many a beverage, red Gatorade & a large iced coffee being the last 2 to push me over the edge of «I should look into getting my car cleaned» to «OMG — what am I going to do about my passenger seat (SOAKED with a large Marylou’s iced)!!!»
Chris picked my car up very early in the morning, drove it to the Longwood location & returned my car within 6 hours. It was beautiful. It was clean. It was amazing.
Anything I left in the vehicle that wasn’t obviously trash, was bagged up & put into my trunk for me to check it’s importance.
I am due for a follow up in April & will be booking again. I paid $ 200+ for my SUV & was given a voucher for another detail for $ 99. I would have paid full price for the service anyway, this was an added bonus.

Great customer service!!! I love that it’s so easy to book appointments. They do a great job to accommodate a time for you.
The staff is very nice and does an excellent job. They truly look out for every detail when cleaning the car.
Much better than a free-​standing car wash.

I had my car washed in my office [benefits team organized the car wash for our convenience] using «exterior only service» by the crew and they had not removed/​washed off specs of insects off my hood. When I pointed out to those, they said that this package does not presume they will rub them off. I would need a «full clean package» to get that work done. If I run my car in the car wash biggest specs get removed for sure. Hand wash should be a step from there, right?
Also, the bottom part of my car — front bumper have been dirty with smudge and soap and the crew was very slow and apprehensive to finish the work.
Also they were 30 min late and I was rushing to get my kid at daycare. Bad experience.
Just saying — the quality can be improved…
i asked our benefits department that they switch the provider.

To Car Care’s credit, they called me and re-​cleaned my car.
At the same time, their response to my BBB complaint attempted to make it sound like it was my fault that they did not clean the car. My view is that if a company accepts your car, asks for your keys, and tells you the details of the cost, and to expect a phone call to pick it up after they are done, that is interpreted as they will priovde the service. If that service is was not done, that is in no way the customer’s fault.
The result is that Car Care cleaned my car after my BBB complain and Unilocal review.