Capitol Realty Group

Just had a great response from there office. I’ll give further updates.

Updated review: Tonight, the building manager responded quickly to my problem, and solved it within an hour! If this excellent service continues, I will be a very satisfied customer!
Edited to Add: I edited my original review at the request of the management company, but I need to let people know that their excellent service has NOT continued! The management continues to send out poorly constructed letters while signing my name to them, in addition to not doing their job properly. We have not had an election for the board of trustees in over a year and a half. We have not had an annual meeting in nearly two years now, despite the fact that our building charter requires one every year! When I brought this up, Jeff, the manager, said that our building rules weren’t Massachusetts state laws, so he didn’t have to follow them. I have this saved in my email, as evidence. I cannot believe how incompetent this company has been, and if this review saves even one person the headache of dealing with Capitol Realty, then I’ve done the right thing.

this is easily the worst company I have ever had the misfortune to deal with. Serious issues, including life safety issues are not addressed. The front door was broken and you could not get out of the building. They do no shovel in the winter so the front stairs and the walkway are treacherous. They do no clear the trash yard in back so that the back door could not be opened forcing the residents to leave garbage in the basement. I have seen rats on the property. These people seem to feel that the rule of law does not apply to them. They enter my apartment without prior notification nor with my permission. They have violated the terms of my lease no less then a dozen times. Jeff, who seems to have responsibility for my building is not discourteous but but actually abusive toward me. How this company can stay in business is a mystery. They should be put out of business.

One of the worst property managers you could possibly deal with. Jeff Miller and others at the company refused to return our deposit when we left, with absolutely no justification. Jeff, in particular, was completely unresponsive and unhelpful. They claimed that it was not a deposit, despite an earlier email from their own agent saying that it was and the lease saying that it was refundable. Take note of the fact that they have only received one star reviews, and stay away.

My building just got Capital as a management company. They turned the heat completely off, and it has been for 2 weeks, they are terrible with responding to anything, and their general upkeep is horrible.

awful property management. conflict of interest having their own workers do the work so they can overcharge owners for a bad job.

If I could give zero stars, I would. Stay away from this firm, at least for property management services. Jeff is unprofessional, unreliable, and let’s just say, he’s not the most truthful person! In addition, his back-​office crew is disorganized and error-​prone. Don’t waste your condo fees on this company!

Horrible. Stay away. I rent from them and things I requested to be fixed, never happened. My gas stove was leaking and that never got fixed, nor did the broken window that was cracked. They had to fix he front door and replace the lock let they never told us that and because of this the mail was being held at the post office. I missed a few bills and a check because of this. Even the day I moved in I couldn’t get the keys until 2pm because he cleaners didn’t show up until noon, I was expecting to move in nice and early and when I finally got the keys and into my apartment that day there was stuff left over from the last tenant that they didn’t get rid of. Total crap!

I have had a terrible experience with this same company. I lived in the Roxbury area and was scammed by Capitol Realty! The apartment which they assured me would be renovated BEFORE I moved in never got repaired. The worst part is that their incompetence at maintaining the building led to an infestation of mice! Even the kitchen counter and my pots had rodent droppings on them. It was disgusting. I’d strongly discourage anyone from doing business with this group. Avoid at all costs.