Burberry

I love this Burberry store. All the sale personnel know their merchandise so well. I frequent the Burberry Brit section for coats and the personnel knows exactly what will look good on you and what size! Trust their recommendations!!!
Sometimes, I will try to grab something else, and they will have this ‘look’ and yup, they are right. it doesn’t look good on my proportions.
Also, the tailoring service is great too. I always need sleeves shortened and belt loops raised. The tailoring takes about 2 weeks, but if you need it sooner for an event they accommodate.
I also like how they show you all the different styling tips on how to wear the coat and position the collar and belt! It makes one coat, seem like multiple coats!!!
A Burberry coat fits like a dream. Buy one! And buy it here! The service is outstanding.

Some of the most helpful staff I’ve ever dealt with. I purchased a pair of sunglasses here a few months back and couldn’t have been more pleased with the experience. Yes, expensive, but you get what you pay for, for sure. I will be going back to buy a briefcase soon.

No kids section but overall a great store… the service was great and the store had a great selection… as always Newbury street is my favorite. so it is a great location and a fun store to be in. It gets pretty tight with the amount of people who are in there at the holidays, but they do a pretty good job helping everyone. The elevator situation sucks (only one goes all the way to the top) but the stairs work just great.

True story. Burberry is not cheap. But then again, quality product and customer service shouldn’t be.
Purchased a *beautiful* coat last year and spent a wonderful season in it. Brought it in this season to be altered a bit and, when I picked it up, the alterations clearly weren’t working the way we all had hoped. Stefani (oh, wonderful Stefani) immediately rectified the problem and got me back into a stunning, stunning coat.
I will never buy scarves or little trinkets here, but will always (always) be loyal to Burberry for my larger purchases. You get exactly what you pay for… top notch customer service and a timeless wardrobe piece that will take care of you for years to come. #worthit.

I love this Burberry store. It is 4, maybe 5 levels of awesome. You’ll walk in to women’s and men’s bags and accessories. The next couple of floors are dedicated to women. I think the men’s section is the top floor.
The store has an excellent selection and very friendly staff. Sheila helped me today with my purchases. She was super attentive and on point.
I frequent this store often, especially when I see they’re having a sale. My husband absolutely loves all their menswear too.
I’ll be back for more often!

What a beautiful store. My wife and I wándered in while window shopping on Newbury. We met a Wonderful Sales Professional «Stefani» who treated us from the beginning like royalty. Surely she knew we weren’t looking to buy, but she spent near 45 mins with my wife trying on a Trench, showing her how to wear it, adding scarfs… it was like they were two little girls playing house. She then wrote down all the specs and alterations necessary that we would need if we ever decided to get one in the future. Later we returned to see Stefanie (to retrieve the card my wife thought we left behind). I had given Stefani a heads up and she was ready for our arrival. I should preface this by saying it was our 30yr anniversary, but I’m still not one to drop that much money on a jacket. If you are in the market for a great new jacket… SEE STEFANI. If you just wanna have a great time in a great store with someone that will give you A1 service… SEE STEFANI… If your the «Boss» of this store… Give Stefani a raise! She IS the reason you sold this jacket today. Thanks Stefani for a wonderful experience. Happy Texas Husband! ;)

This is a beautiful store, but even more important the staff is phenomenal. Very attentive and helpful without being overly annoying. Items seem to always be in stock, and on a rare occasion the item your looking for is unavailable they gladly assist in ordering for you.

I’m not sure what compelled me to purchase a black briefcase from this Burberry, but I can say that this temporary insanity will never happen again.
At first, I was taken by the elegant lines and classic look of the briefcase, which were important to me as I like to make a good impression in meetings; however, I soon discovered that the briefcase itself was poorly designed. In particular, it is impossible to carry when it is not clasped. This meant that if I were to try to fill it with any quantity of papers, it was nearly impossible to close, and therefore, nearly impossible to carry.
All of this came to a head this week, when the clasp (poorly attached with two tiny screws) tore out of the bag. I got less than a year of reliable usage out of it, and now am faced with the prospect of having to pay for a repair, on a bag I deeply regret having purchased.
If I could do it again, I could have gotten a custom made, hand sewn briefcase from a professional in Boston for less money, instead of the poorly made, superficial, mistake I made at Burberry. I strongly recommend shopping anywhere else. Carrying the Burberry logo makes me feel like a fool.

I have to say, I am not one to buy into all brand names, I enjoy the hunt of finding a smaller name brand that will support a local designer. But this season of the smaller sized Burberry purses drew me in. So on Friday I went into the Newbury street location. The employees in this location make you feel like your walking into an upscale boutique. Snobbiness and all… I’m not asking to get greetings from everyone but a friendly hello would be nice. It took about 15 minutes before I got addressed. But I have to say once I did, the girl was very nice and helpful. She knew her products very well and gave me an honest opinion on what choice would be the best for me. I didn’t feel any pressure to buy. She didn’t seemed annoyed while I made my choice. The store was organized and well maintained. I will bring be bringing my sisters back for holiday gifts as well.

I had the unfortunate experience of having to deal with a salesperson named Winston. He was snobby and made snide remarks while I purchased a shirt as a gift. It was a completely unpleasant experience. I noticed he acted that way with others as well. Now when I make my Burberry purchases, I make it a point to go to Nordstrom. The salespeople are well trained in customer service and don’t act like they are still in high school.

I am a fairly regular Burberry shopper and have always been satisfied with their products and customer service. My experience at this Burberry was no different. The staff was friendly and helpful and the store had a decent selection.

Not sure why reviewers are lambasting this specific store for their general gripes about the brand, but it does not reflect on the quality of customer service that you receive here. I was primarily assisted by Tracy, who was just incredible at what she does. She knew how each coat would fit me, what types of materials I should try, the ways in which to style a trench coat (and there are many!), and how my coat can be completely tailored so that it fits me perfectly. She was very honest about coats that did not look great on me– even though they cost more and might give her more commission. The reason this place is getting a glowing review, though, is that I had to put my coat on hold for an extra few days when I got my wisdom teeth removed the day I picked out my coat. The only hold items for 3 days and Tracy extended it to 4. She was very kind and understanding about my situation, and gave me the same wonderful service when I finally went back to the store to pick it up. I received complimentary tailoring for the coat, but it was full-​priced so I can’t speak to the price for sale items. Everyone on the staff was equally helpful to my friend whom I brought with me to pick up the coat.

I love this store! First of all, the clothing and accessories speak for themselves, but I have been so impressed with how friendly and helpful everyone who works here is. I used to shop Burberry Online, but after several amazing experiences here, I don’t shop online anymore, because each visit here is a pleasure!

If you are going on a shopping trip to Boston, you HAVE to include Burberry on Newbury street.
When you walk inside Burberry, you get the beautiful scent of Burberry perfume. There are 5 floors of gorgeous Burberry garments, each with a nice surprise of a sales associate who is friendly and not crazy pushy. I had the pleasure of meeting John, an associate who was knowledgable and extrememly cordial. I also met an associate (forgot her name) who was interested in where we were from, told us about being from Jamaica Plain, and showed us the latest in scarves.
Each floor’s associate is an expert on their floor, which I love, and they were not pushy, seeking the opportunity to pounce on out-​of-​towners.

Come here and ask for Joshua Bogart. The man is fantastic. Best part is you don’t have to tell him your size because he can just figure it out upon glancing at you; he’s got quite the eye for Burberry pieces that will make you feel like a million bucks! Ridiculous.
This store and their customer service is the best I’ve experienced (and yes, I have been to many a Burberry store). Very attentive as soon as you walk in and they always make you feel comfortable and welcomed.
You’ll walk out with things that are flattering, beautiful and grand.

My husband and I have stuck with the Burberry brand over the past few years. I bought him a watch here for his wedding gift, he bought me a watch for my birthday, I bought him a scarf, he bought me a bag… well, we’ve been in here many times. Honestly, the sales people are hit and miss. I’ve had the awesome guy who lets me browse and helps with any questions I’ve had and then I’ve had the annoying pushy sales girl who won’t.stop.selling. I really do enjoy coming in here but the day I didn’t get all dolled up to come in, I didn’t get any service. Ugh.
I will give them kudos for their recent hand written thank you note we received after the last time we were in there. that definitely says something about service.

So I’m just a poor student who likes fashion. I love Burberry’s collections, I really do. So when I venture in to the Newbury Street store, the salespeople can probably see that I am not going to buy anything. I am just looking around. Last time I checked, that wasn’t a crime. I just want to look at the clothes, it’s like a museum to me, I’m not going to shoplift anything. So there is no need to watch me like a hawk when I go in. It made me incredibly uncomfortable, and while I like the clothes, I will never ever ever step into that place again, even if I have the money to buy out the entire store.

The newbury store is several times bigger than the copley one, and has much friendlier employees. Gorgeous selection of coats and accessories. Items are expensive, but choose carefully and you can find timeless investments. From here I have gotten a trench, an amazing soft wool/​cashmere topcoat, and some winter accessories. The coats are such quality that I’ll be wearing them for years to come. Winter sale is going on right now!
Alterations are free for items bought at retail price and are very very reasonably priced for items you buy on sale. I had the sleeves shortened for the wool coat with lining and it cost $ 15, whereas any other tailor in Boston would charge at least twice that much!
Service is what sets this Newbury St store apart from its snooty neighbors… the salespeople are very knowledgeable and have never been condescending. John, especially, is a real sweetheart… the amount of outerwear knowledge in his head never fails to amaze me. He has shown me at least three ways to wear a simple raincoat!
***********************Update**************************
Bought another gorgeous winter coat here thanks to John, which I now wear daily. He is the best sales associate I have EVER come across and I wish I could just bring him in my purse with me on every shopping trip! Today while trying to choose sunglasses at Saks, I was becoming increasingly frustrated at the annoying SA who kept on going «oh that is sooo you» at every ugly pair of sungalsses being tried on that were over $ 400. John never pressures you to buy (in fact he even deterred me from buying something that he believed just did not fit right!), and he really takes the time to assess your body type and what you are looking for.

Über expensive as you would expect Burberry to be, but their scarves are amazing and to die for.
The sales people are also really sweet and we actually got a thank you card from the SA who helped us. She took the time to personalize it and remembered several things we had talked about.
I didn’t feel forced to buy anything or uncomfortable asking «How Much?»

:UPDATE on below review:
Burberry ignored the protests and moved all their production to China. So don’t think you’re buying classic British items at Burberry. It’s all now made just down the road from the fake ones in China.
:
Don’t wear Burberry if you’re visiting Britain. What used to be a relatively small quality British fashion label has turned into a horrible corporate monster. There is currently a boycott of all things Burberry in the UK as they are moving all production of this very British label to sweatshops in China.
Add to this the fact that Burberry items — especially those with their signature check pattern — are very very uncool in the UK and are associated with ‘chav’ fashion and football hooligans. If you wear the Burberry check (even if it’s the real thing and not fake) you will not be admitted to many bars because of the anti-​social nature of the gangs who have adopted this pattern as their calling card. Depressing stuff — especially for the wealthy Asians who seem to spend thousands on Burberry when in London and then find themselves looking like criminals.