British Airways

No complaints at all! Spacious, organized, they made sure we had a wonderful flight experience.

Was flying in from Heathrow. Logan airport was out of fuel so the plane had to make an emergency landing in bangor main. I wanted to make a phone call to let the people picking me up to know that my arrival time is being delayed but my phone was not turning on.
I asked the staff to provide me a phone call and they failed to do so when the plane made an emergency landing in Bangor Maine. In fact the staff failed to provide any shape of response to my request they just ignored me not even told me things like «we are sorry we can’t». Just walked away and didn’t come back. Rude.
Ok there was more. The the flight attendant guy who didn’t provide me with a phone call was being nosy. He asked me a uneducated/​poorly worded question like «EXCUSE ME BUT WHY DO YOU NOT HAVE A CELL PHONE PLAN?”(this would be equivalent to going to a grocery store trying to find some milk and the staff asking excuse me why do you not have cheese at home?). Found this close ended question quite one dimensional and random. And he raised his voice loud when he asked that question so that other passengers could hear it. Very weird.
I hope this british airline flight attendant guy thinks just a little bit more before opening his mouth in front of the passengers. Like how would you feel if I said something like «OH YOU LOOK PLUMP! WHY DO YOU NOT LOOSE SOME WEIGHT AND GET RID OF THAT HUGE MOLE ON YOUR FACE?»
Please think before you speak, especially towards passengers who are not British like you unless you want give off that xenophobe vibe to your passengers.
Asking for a phone call is quite a reasonable thing to do when your plane makes an emergency landing. And No, asking for a phone call does not mean I don’t have a cell phone plan. Have you not traveled before in your life? All in all this interaction gave me the impression that the staff is not capable of handling situations and I was just glad the emergency landing was just for fuel instead of a some disaster. I am not sure if I would like these people to be the ones looking after my safety. Good bye british airways!
Gave you 2 stars intend of 1 since you are better than american air. But I guess this is like comparing grade D to grade F.

I guess I have a few things to say about the airline.
The check in from BOS-​LHR was a flash. but the lounge was kind of boring.
It had a limited amount of food. And it was kind of plain and simple. (note that this is the business lounge.) but, it was okay. The boarding was good, got to sit upstairs on the 747 which was amazing. But the seats stink (odor).
The food was okay, just simple stuff like sandwiches. The 2 flight attendants were sweet and nice though. The landing was good, too. The seats on the 747 club world are comfortable!
LHR:
Well, this airport absolutely SUCKS! This is why I can’t stand british airways because the send you through Heathrow. The airport is constantly packed with passengers with major confusion and none of these british employees speak A different language but English. The foreign people who don’t speak English have to transfer through Heathrow I feel bad for them. It is so crowded! Even the fast track! The security, you have got to be kidding me!!! I would grind my fingers and stick chop sticks up my nose than do the terminal 5 security check point. They are so slow! They have these stupid bull crap rules about how small lotion or other products. They took away my expensive lotion because it was too big. I easily get dry skin too so, what the heck?!? None of these airports do this but Heathrow. Boston doesn’t Frankfurt, Nice or basel. None except Heathrow. There is this thing where you can say if you had a good experience at the check point. I hit the frown face. It was not cool! After that we went to the lounge. That one was better.
BA 752 LHR-​BSL.
this flight was okay too. The fight attendants were nice and friendly. The food was low quality though.
The landing was good, but rough
I have a few things to say so here it is about british airways. Overall, it is a good airline.

I travel through Logan on a regular basis and have used the lounge an many occasions. The service and customer interaction has declined significantly over time, to the point where it is more pleasant using one of the restaurants in the airport.

My partner and I booked 5 discounted non-​stop tickets through BA from Boston to Paris in November for a trip in May for my mother’s 80^th Birthday. We just found out today that they cancelled our flight, rerouted us on a different flight with a lay over in London. To add insult to injury BA HAS direct flights from Boston but wanted to up charge us $ 1300 per ticket to get one. It is outrageous and possibly illegal. Shame on you BA.

This review is about the British Airways frequent flyer program and a recent «promotion» offer when one applied, and was approved for, a BA Visa card. The promotion was that you would get 50,000 BA miles upon receiving your card, and 50,000 miles when you spent $ 2500 on the card in the first three months. It stated that according to redemption rules on British Airways you could redeem your 100,000 miles for two round trip tickets from the United States to Europe.
I received my BA card, and my 100,000 miles, and then went to book a reward flight. I was interested in BOS to Bangkok. And, lo and behold, in addtiion to the miles you must redeem, and state and local and aiport taxes, BA charges a FUEL SURCHARGE of $ 799 per ticket and an «Insurance and security» surcharge of around $ 30.!! And for each roundtrip ticket US to Paris, they forgot to mention that BA charges $ 420 per person in fuel, insurance and security surcharge in addition to the $ 131 in non BA taxes and security charges on top of the 50K miles! What’s the point? Not to mention the $ 90 annual fee you have to pay for the BA card! Boo. Hiss. Not cool. This fuel charge should have been explicitly mentioned in the promotion. Deceptive advertising.

Recently I ventured across the pond to London for a few days of no not rest and relaxation, but rather an invigorating run around this very old city. Overall the crew and attendants were quite friendly and the aircraft itself was quite roomy compared to just about every other airline I’ve flown (that means you Delta, Virgin, American, Continental, & United — Step up that game son). I was also lucky enough to book my flight to Heathrow a few months back and they offered a solid deal closing in at $ 600 round trip, which in the midst of rising gas prices holds them up at 4 stars.

Hmmmmmmm do I give you a 4 or do I give you a 2???
Is it fair to even write a review at this current time???
In answer to the second question — yes. It is telling how a business handles its customers during time of trouble
In answer to the first — I’ll give you a 3 for old times’ sake
So booked to go back to Scotland with BA (my airline of choice (food ok, service usually great and I have found them quite comfortable to fly with — and I hate flying) BUT we have booked for slap bang in the middle of the latest round of cabin crew strikes.
All in on there have been a series of spectacular FAILS punctuated by some A+ service:
Over the space of 3 days around about 12 hours spent on the phone/​awaiting answer to questions from BA — FAIL
In general, call center staff helpful and understanding about the stressfulness of the situation — A+
Charged extortionate amounts to change tickets before the flight was ACTUALLY canceled despite website saying we could change for free and despite the fact that had we waited we would never have got on the single flight leaving Boston for that day (we were correct — our other flight was canceled) — FAIL
Hubs booked on a different return flight from me WITHOUT telling us AND was charged for an upgrade to premium economy– FAIL
Trying to charge me extra $$ to be able to get on the same flight as him — FAIL
Transferring me to his flight with a free upgrade to be in his cabin — A+
If I actually get home and back I might reconsider and bump this review up, but BA please rectify this situation — you are losing one loyal customer.

I had many airline choices, all within the same price range when booking a couple tickets abroad. Right now is a great time to go away, as they are all competing with fares. Even though I booked my ticket for my trip 4 months ago, the rates are still very low now. I did my research to find out who had the best in flight offerings. I found British Airways had complimentary drinks all night with 2 meals on board and comfy, larger cabins with each seat having its own entertainment. I knew it was the best one to book for a long trip to Europe. Other airlines did not offer the free food/​drinks and didn’t even have a tv on the seat rest. No thanks.
At check-​in at Logan, the attendant was very nice. There were plenty of attendants and we were at the front of the line in 2 minutes. The plane left on time, a full flight that was very organized from start to finish. On our seat was a wrapped blanket, pillow, socks, toothbrush, toothpaste and an eye mask. I wasn’t expecting all that. The food served was very good, I never eat plan food but this was good. The world traveller cabin is their fancy name for economy. If we were eating steak and chocolate cake, I wonder what first class had. at the end of the flight we were then served breakfast before landing.
Our connecting flights outside of BA via Iberia did not even compare to the service or options. Total chaos and a charge for a cup water. Attendants seemed rough around the edges.
The return flight back on BA was 7 hours but didn’t even feel like it. The dinner on that flight was delicious. There is no skimping on meals, you got a full tray with a salad, entrée, milk, coffee, water, roll, dessert and as much good booze as you want to consume. The in-​flight entertainment was great. There were many new release movies to choose from. Before we landed they brought out more food for us, a box with a gourmet sandwich and water. As if we had not had enough food, it was great. All the flight attendants were very hospitable.
I highly recommend for abroad travel and will definitely be booking with BA again!

Meh. It wasn’t exactly horrible (not quite as bad as Air India), but I have definitely experienced better.
Given the price I paid for this ticket (about 3 times as much as I paid for the same trip a few months ago with a different airline), and given BAs good reputation, I was expecting much more (dare i say that I was even looking forward to a pleasurable flight experience).
Yes, the headrest is good, and I like the fact that they give you eye-​masks, but the leg space was just as bad as with any other airline I’ve flown, the food was horrendous (thank God I bought a sandwich before boarding), and the entertainment system was out for the entire flight. (Not that I missed much as the movie selection was pretty bad anyway, but still disappointing — even a mediocre movie would have made the «dinner» experience much more pleasant and probably would have helped me sleep). There were no apologies for that either despite a lot of people complaining about it (the only thing we were told was that, unfortunately, the aircraft was just «very old. Yeah, thanks, very reassuring…).

When I’m flying to Europe, I usually try to fly British Airways. The reason is that I can fly during the day to Heathrow, stay overnight at the Hilton (or now the Sofitel) right at the airport, and then finish the trip with a short flight to my destination the next day. No more red-​eye flights for me. No more arriving in Amsterdam or Stockholm at 9:00 in the morning to discover that I can’t check in for another five hours. I now arrive fully rested and ready to go. There are some tricks to this. First, fly on the weekend. The hotels at the airport are expensive during the week but cheap on Saturday nights. BA charges a few more dollars when you fly on Saturday but you save much more at the hotel. Fly to Europe on a weekend, fly home on a weekday. On the way home, the changing time zones allow you to fly during the day and you don’t need a hotel.
As for food, it just sucks in coach if they give you anything. Buy a sandwich at the airport and wait to eat a good dinner at the Heathrow hotel. Sometimes breakfast is included at the hotel. If it’s included, get it. If not, eat somewhere else because it will be expensive.
In June I flew to Amsterdam with a colleague. I left Saturday morning & stayed at the Hilton on Saturday night. She left Saturday night, changed planes at Heathrow after her «red eye» flight, and we flew the last leg together. She was exhausted, I was trying hard not to be too animated and perky (it was the coffee). I like the way I did it better, even though it cost me most of Saturday. It made the trip *gasp!* almost pleasant

I used to love BA. Every year, when I flew back to India to get my fill of samosas and chole, we would fly them. The service was typically British — one time when I was a spoiled little brat of a kid (okay, I still am), I was politely reminded by the flight attendant to say please when asking for a drink. Thank you BA, for teaching all the me civility which I lost by moving to America.
But then recently I flew in Club World over to Dublin (with a stopover in London, of course), and I was in for a surprise. The flight crew no longer seemed to really care as much, even in the front of the plane. The airport and connections was a mess (you try to go from Gatwick to Heathrow in the same day!) and BA was nowhere to be found.
I know airlines are struggling, especially BA these days, but don’t lose the point guys. You once proudly claimed to be The World’s Favourite Airline. You were mine. But now, I am truly sad to say, that honour goes to your friend in red. Oh, Sir Richard, I can see your smile across the Atlantic.

Number one issue: walking past all of the more comfortable seats before seeing my actual seat, which unfortunately was squished up next to an overweight individual for a 7.5 hour overnight flight not next to my DTP because for some reason I can’t choose which seat I’m in and couldn’t even check-​in early online even though they said I could? Maybe that’s more than one issue.
OVERVIEW: The Good, the Bad, and the Ugly
Some good points include: meals come with a complimentary alcoholic beverage, seats are larger than the supposed «sleeper style» buses in England, the movie selection is decent, BA provides eye masks, blankets, pillows, and headphones for free, the seats have an extendable head rest thing for sleep support, and I was provided two portions of food on this trip.
So, for the amount of money I paid I was slightly satisfied. And, in a nutshell, I would fly BA again.

I had a great experience flying to Europe and back with British Airways. The service was great, very friendly attitude of the flight attendants. The food was really good and I am a picky eater.