Billy Sweet Chimney Sweep

I would not recommend Billy Sweet Chimney Sweep. In fact I would run from this vendor. Any business that is cash only at this point (in our regulated society) should raise eyebrows. It was a red flag for me and I regret ignoring my instinct and hiring them anyway. I wanted to check this task off my to-​do list.
Nothing is broken in our home– as far as we know– but they were rude, unfriendly– did not explain what they were doing– and were absolute fortune. I am not even sure what we paid for. If I didn’t need to leave to get back to work when it came time to hand over the cash, I certainly would have spent more time questioning these folks.
It was an afternoon appointment and they seemed to want to be in and out without attempting to go on our roof– isn’t that the whole point of a chimney sweep?
Their entire business model seems to be built around a camera which can go into the chimney. With so many ways to take pictures these days– this is hardly special. All their camera did was capture photographs to try to encourage us to spend more money.
We were careless and hired them without doing our due diligence. Don’t make the same mistake.

I would look elsewhere. They give you a huge 4 hour window of when they will arrive. They told us we would be first call with a 7 – 11 window, and at 7:45, we got a call from the guy saying he would be there in 30 minutes. When I called to complain about my service, I got an answering service, but I did receive a quick reply. They argued that they would not have told me 7:00AM arrival, but that is what I recall being told. I do know that I emphasized I needed a 7:00 arrival in two prior calls. So, I should have been at least told that wasn’t possible.
I ended up going with Dave’s Chimney Service. When I called, I got Dave. Dave responded anytime I called. His arrival window… wait for it… one hour! The quoted time was between 11 – 12, and arrival time was spot on 11. The work was great. Integrity was of the caliber that is rarely seen these days. Go with Dave’s Chimney Service instead. I was glad I did. It was cheaper, and he doesn’t even charge for someone to show up and look at things, only if work is needed.

I called Billy Sweet chimney sweep on an emergency call to have a chimney cleaned that was extremely blocked. Dan in the office was more than courteous, helpful and knowledgeable. It was approximately 2 hours from time of my first phone call until the Technician arrived, fully equipped to do the job at hand he was extremely knowledgeable, friendly and more than accommodating in explaining what needed to be done. I have used Billy Sweet at my home and now will never use any other chimney sweep service. Job Well done. To my surprise the experienced technician that came to my job site was Billy Sweet It is not just a name it is a person behind a business that is concerned about his customers. From one small business owner to another way to go and THANK YOU

I hope your chimney doesn’t need frequent fixing, but if you need something done for the first (and hopefully only) time, I highly recommend these folks. One of the most transparent, easy, and helpful service experiences I’ve had in a long time.
They were very responsive to my initial email, outlined exactly how their process works, and were able to come out to our house quite quickly. There were no weird fees, everything was totally upfront.
The technicians were on-​time, polite, and very patient in describing what they were doing. I was very thankful for how in-​depth they were throughout the entire process, especially after the inspection was complete and they explained their recommendations.
I know about 1,000X more about chimneys than I did a couple days ago, and they were very honest about which fixes were an immediate priority and which were more of a «watch and wait» situation.
Plus, they’re official members of the Chimney Sweep Guild… how can you beat that?

After a carbon monoxide alarm we realized one chimney in our older home was causing a blockage for air flow. Billy Sweet Chimney came out quickly and Erik couldn’t have been nicer or more professional. Erik spent hours at our condo building doing very difficult work. He stayed well past dinner time but wouldn’t quit, such a great work ethic. I couldn’t have asked for better help. The reason the company doesn’t get 5 stars is that I repeatedly asked for a follow up on additional work and for some of the many photos taken but did not hear back. Granted it was probably their busy time of year and I’d find it completely reasonable to forget one request but after several additional calls, it was disappointing not to have follow up especially on add’l. work I needed done.

I live in a 3 floor multi-​family house, and our chimney had not been cleaned since it was installed about 30 years ago. I spoke w/​Dan on the phone who was amazingly courteous and friendly, and he took the time to figure out exactly what we needed before he sent out the technician.
The tech arrived and did an incredible installing hatches and cleaning both flues of our chimney. For the amount of soot and debris he cleaned out, he left the area extremely clean when he was done.
I wouldn’t hesitate to recommend Billy Sweet for all chimney needs.