Beth Israel Deaconess Medical Center Emergency Department

The rudest cafeteria staff I have ever encountered! The man with the glasses that works the grill in the morning cooking eggs etc. was so rude to a woman with her elderly mother I was embarrassed for him. She asked him to grill her bagel and he shot her a nasty look and said nothing then slammed the cooking spray onto the counter. She asked if she had done something wrong he sighed and turned his back to her. A hospital’s cafeteria should be a place of sanctuary where you can unwind if you’re going through treatment or visiting a family member. You spend a ton of money on medical expenses and treatment you would think that those expenses. would include a cafeteria staff that would treat you like a decent human being. I’ve been working on the BIDMC campus for the past few months and this is about the third time I’ve seen this man do this to someone just ordering their food. Whatever reason it is you’re at a hospital it’s hard enough to deal with the situation without being treated bad in the one place you’re supposed to be able to relax.

Everyone who interacted with us tonight in the ER was caring, helpful and the attention was thorough.

ER terrible… was there thru the night before they admitted me and after the initial work up I laid there til morning and not one person offered me something to drink or to use the ladies room nor did they even check on me (had dissected carotid mind you). Laid next to an unruly and loud patient until I demanded that I be moved. Very uncaring staff, felt like a number coming thru.

Took a family member here for symptoms that required emergency treatment in my opinion. It is an inner city hospital with 36 ER «rooms» and a helipad on the roof of the ER building on the West Campus.
They have a small lot for approximately 10 vehicles which is totally free if you are in the ER with a patient. First come, first serve.
The triage nurses are numb to the routine patient and felt that my family was OK waiting to be seen. We waited about 45 minutes and we’re taken back into a room. They were very professional in their assessment, their quick blood draw and their other vital asseasments.
CAT Scan was done and xray in less than 1.5 hours and other testing the following morning. Aside from some of the comforts «tv» as an example being antiquated etc. I would hope that they did a good job as the patient was discharged with the correct diagnosis.

The BI is an extremely good hospital… one of the finest in the nation. This review is specifically for the Emergency Department.
The Emergency Department at this hospital has one basic operating premise… they will do everything they can to keep you from dying in the ER. They will, as quickly as possible, attempt to diagnose if you have a life-​threatening issue. If you are seriously injured, they will stabilize you to the point where you can be admitted to a hospital for further treatment. If you are not seriously injured, they will release you as soon as possible and tell you to see your doctor.
Now, you could be in terrible pain. You could need surgery to correct a major malady. You could be symptomatic and they cannot figure out what’s going on. But if it is reasonably clear you are not in danger of loosing your life imminently, they will get you out of there are quickly as they possibly can, accurate diagnosis or not.
Not all ERs operate in this manner, but this one very clearly does. I’ve been there three times and come to the same conclusion each time. Once they diagnosed me accurately, gave me some symptomatic relief, and referred me to the proper specialist. Once they kept me long enough to make sure I wasn’t going to die, did not diagnose me, and told me to follow up with my PCP. The third time, they provided symptomatic relief, gave me a diagnosis which turned out to be completely erroneous and told me to seek treatment as an out-​patient.
So do not go there looking for a diagnosis or treatment of a non-​life threatening illness or condition… they have no interest. Do not go there with idiopathic symptoms which are not imminently lethal looking for a work up leading to accurate diagnosis, because you won’t necessarily gain any knowledge or useful treatment.
I do not agree with this mode of operation… I think it does not take into account the real-​world scenario of how people receive medical services these days, but there you have it…

The wait time is extremely slow. the bathrooms were a disaster (just take my word for it). I was expedited from my PCP here in ambulance because i took the flu too far (DONT DO THIS). they didnt change my IV so the blood went inside it. this is a resident/​intern mistake. the consultation was weak, if anything. i left fairly unimpressed. left my IV in until blood was tunneling upwards. the bathrooms were disgusting. DONT GO HERE.