Barneys New York

Park in the garage on 4B level. This brings you to the bathrooms at the end of the hallway and right to the store. One of the rare locations in the US to offer Goyard. Lindsey in the handbag department offered excellent service and expert advice. I do everything by phone and online now which is appreciated and convenient for my daily life.

I have never felt less welcome in a store. I had been looking for a shirt and blazer. Before that, I’d had a wonderful experience at Pink (VERY NICE PEOPLE) and then I went to Barney’s. Whether they judged me my my jeans or by the fact that I am a larger size, they were dismissive of me to the point of being rude. My experience at Barneys in New York has been quite different.

Sales people in this store greet you by ur appearance. Try to walk in with flipflops and un branded outfits, U Wi LL SEE HOW THEY WILL TREAT YOU.

***This is for the makeup counter ONLY***
Yes, a five. I walked into Saks and Neimans in sweats, no makeup and a backpack (sorry, spent the day at the gym and it’s a 2 second walk to Copley). Many were alarmed, but no one was hurt. I just want my Kevin Aucoin Sensual Skin Enhancer. Apparently, it’s regional because Barneys has the entire line in Boston. Anywho, I was greeted warmly by a nice gent at the? Chanel? counter and immediately then swept off to see Cole. He’s the Kevin Aucoin specialist. He matched me perfectly, gave me extra face and I was off. Now. If you searched this makeup line and found this review, you already know you’re obsessed with makeup and top lines and all that. Go see Cole. I was flawwlleessly finished and could not stop looking at my glow (in 5 mins). I also bought the candlelight to thin it out and gimme jLo dew. I didn’t think I would get normal folks with talent at Barneys, but I did. I am thankful and a new fan. Again, go see Cole especially if you have weird brown skin and are looking for a good foundation match. Spend the money, don’t look ashy, shine bright like a diamond.

I think they have pretty nice selections, but people who work there seem to profile you based on what you are wearing or carrying. One of nasty looking lady kept staring at me. I think she was thinking I would still their s**t. When I asked question regarding shoes, she gave me attitude and had look of «Oh, you don’t belong here…»
I guess they give different level service based on customer’s cloth, shoes, or appearance. I was wearing my shorts and flip-​flops. The nasty old lady seems to think I was some punk a** who would still stuff from the store. I don’t know if I want to go there again…
I have been to Barney’s New York in NY and I have experienced excellent service and my wife ended up buying nice shoes. I guess I cannot expect same level of service here.

Yikes, where are the salespeople? I went into buy a pair of shoes and couldn’t find anyone to assist. The store is beautiful stocking some great merchandise, but that wears out rather quickly if you can’t find anyone to get you a pair of shoes from the stockroom. The store was quiet with few customers. Initially, I thought it was great since I could get in, get what I want, and get on with my life. I saw one salesperson assisting the solitary customer on the floor. I made my way to shoe display, found the shoe I wanted and waited figuring at some point someone would show up. When that didn’t happen, I took the shoe from the display and walked around the immediate area indicating that I was not browsing and maybe someone who was watching the store camera would message someone to assist. I waited 15 minutes with shoe in hand and nothing. I even walked over towards the one salesperson who was assisting the one customer in men’s suits hoping to make some eye contact so, perhaps, he could message someone. No luck; no one approached me; no one said hello; no one was around. Can’t say anyone was rude.

I bought the most incredibly 4-​ply cashmere here that I’ve ever seen! Pricey but worth every penny.
Service here is PERFECT — not too obtrusive, but completely available to help you with anything you may want or need. Barney’s is a destination for me any time I am in Boston or NYC.

We purchased my goyard saint louis GM in classic navy here. While shopping, we received very helpful recommendations from the sales rep. However, I wanted her to provide more professional opinions and helped me to make careful comparisons between the PM vs. GM, as well as between the Goyard GM and the Louis Vuitton Neverfull. However, she chose not to /​or could not provide much expertise. Perhaps the staff are not trained to provide sales pitch or professional advice to potential customers since the brand stands on its own? We really appreciated not feeling rushed and having the space and time to decide on our own. I hope to receive excellent customer service if I ever need to come back to replace the leather straps and such. The goyard counter did not seem to have all available colors for other designs but for the Saint Louis PM and GM, I was able to see and try on all possible colors. The black color is a few hundred dollars cheaper than other colors if that interests you. Light gray seems to be the newest addition to the palette but it only has gray and white so the goyard motif does not have an accentuating touch as the tri-​color patterns do on other colored canvases.
Even as we browsed other sections of the store, we really enjoyed the friendly yet not overbearing staff.

Hallelujah. I don’t know what else to say. My favorite department store by far in the US? Beats out Neiman Marcus and Nordstroms although Nordstroms is #1 in store policies and stock (they rarely seem to run out of anything!). Regardless, I love Barneys. They’re selections are the best. It’s extremely chic and they always stay on top of the trends. I would say Barneys is more like a downtown IT girl cool kind of style. I also love how they carry a lot of the lesser known but equally amazing brands that places like Neiman or Nordstroms wouldn’t carry (Aesop, Malin+Gotez, KohGenDo, Goyard, Valextra etc. etc.) Their shoe selection is also the best and their customer service is A+++. Then again for the amount your spending the service better/​should be great, but the sales associates never pressure you into buying anything and they even go as far as suggesting other brands to you at times that they don’t even carry. Now that’s real customer service, giving honest opinions.
Environment wise, I love it too. Maybe it’s just me, but I typically don’t like very noisy and crowded places, especially when shopping. Barneys is always quiet for the most part. The store also rarely gets overpacked the way Nordstroms or Neiman does in Boston. Thumbs up for the nice shopping ambience!
I will come here again and again and again.

Barney’s knows how to retail. 1^st class store and staff.

Overall this is a solid Barney’s location with a professional and responsive staff. The store is a bit on the small side certainly compared to Barney’s locations in NYC or Beverly Hills but still has a good sized men’s department and men’s cosmetics. Be sure to ask for Kerri in cosmetics, she is especially friendly and helpful.

I love the beauty/​perfume department at Barney’s.
I literally can stroll in post workout in a tshirt, yoga pants, and sneakers, as I just did, wearing no makeup, and have someone offer to help me. Such a better experience than Saks, where I’d have to stand there awkwardly and try to make eye contact with any salesperson who would actually look up.
Also, a friend and I were looking at the Goyards a few yrs ago. And when we told the saleswoman we were «just looking», she gave us some insight into the company and the manufacturing that was actually interesting. No pressure from her to purchase a $ 3500 canvas tote, even if it is hand painted.
Can’t say much about the 2^nd floor women’s section. I like to browse their collection on occasion for inspiration because they are well edited, however, the service in the women’s contemporary section is atrocious, and I very rarely get any offers of help from the sales people.
It’s as if they think they were hired to just stand there and look good, and not actually, you know, help customers with SALES.
In conclusion, if I am ever in need of skincare, makeup, fragrances (but not clothing or handbags), I know where I’d go!

3.5÷5. For a Barneys, this location is a bit underwhelming. It’s spread out and only 2 stories in height: Some may find it airy and open, but I found it lacking that vertical, urban vibe that the New York and San Francisco stores possess. In fact, were it not for the large Lady Gaga collection set-​up at the store’s entrance (when I visited), I would have sworn that it was some suburban Neiman or Nordstrom.
Sales associate are okay, but given the open layout of the place, it’s more difficult to get one’s attention. That said, none of the department stores in Boston are that inspiring, so you might as well come to this Barneys.

Let’s just get this out there…
Barney’s is expensive.
OK.
Now, can we please talk about something else? Whining about the price of a store on Unilocal!seems silly. If you don’t want to spend money here, then don’t. It’s that simple.
I love Barney’s because they carry the best selection of men’s ties in Boston. Other places have more ties, but Barney’s seems to prefer quality over quantity. Case in point… Walk down to Neiman Marcus (also in Copley Place) and take a gander at their selection of ties. They probably have 2 – 3 times as many ties, all within the same price range, but it just appears that they’re taking whatever they can get. Barney’s selection feels curated. Each tie at Barney’s feels like it was selected specifically for that store.
I don’t buy ties here often as it IS expensive, but if I’m feeling the need to buy myself something special, I’ll gladly come here to spend my money.

One of the most welcoming Barney’s I’ve ever shopped at. The Goyard specialist was so helpful and knowledgeable. He was such a sweetheart. He helped me navigate through a bunch of Celines and Goyards. He knew a great deal about these bags and was able to give me some great suggestions. It was a bummer they didn’t have the bag I was looking for.
The girls at the make up counters were also really friendly. When I went to pick up some Koh Gen Doh foundation because I was worried I had the wrong color. The girl actually showed me how the color I had was the right color, and I didn’t need to shell out $ 62 for something I didn’t actually need.
Amazing customer service. Beautiful store. What more could a girl want from a department store?

I am totally not in the income bracket for your usual Barneys shopper. I have only bought a lipstick and some nail polish here. But I was impressed by the service I got! I would have expected to be treated not so well, because I am really not able to give them much business, but everybody was very nice and helpful. I’ll be back for more nail polish and lipstic! Guerlain Lip Chic and Deborah Lippmann nail polish. Great products!

Class! That is how I describe Barney’s.
I did not buy a single thing in Barney’s but my experience was fab! I saw the sign that Barney’s was in Copley place while strolling around Boston and knew that was to be on our list while in Copley. We ventured in and immediately, eye candy greeted us in the accessory department. Hello! Ladies who live in Boston, you are very lucky gals!
Barney’s had a huge designer selection of shoes which is where I beeline. The sale rack was full of great deals for designer, and the staff were helpful and not too persistent.
I would say that the accessories department was a bit lacking. I wanted more of a jewelry selection but oh well… If I were shopping for hubs, this would have been the place. The men’s department was fruitful and had a wide variety of designer selection but this trip wasn’t about the hubs.
Stay classy, Barney’s!

I bought a pair of Aigle boots there recently in the Men’s shoe department. The shoe guy Willie P. is tops and knows his kicks and styles. He was very helpful and is allowing me to return the boots I bought — I found a discounted pair of Hunters that were a lower cut that I preferred. Their overall return policy is great and they really don’t ask questions as long as its original and it doesn’t show any signs of wear.
Not too sure about the other departments, but Men’e Coop and Dress do a great job handling their customers… they don’t have to be pushy and when you do get their attention, they do spend time with you if you need it.
I should probably give them a 5, but you can’t eat any of the stuff they are selling. Great seasonal sales too. I’m happy to see they’ve been doing a great job in Boston.
PS, they validate parking for $ 10 up to 3 hours.

Sadly, it seems the time has come to update my review for Barney’s.
Gone are the days of friendly and accommodating customer service. In its place, we have cold and downright rude employees.
I work hard for my money, so when I want to relax and spend some money I 1. want to spend it on things to make me look good 2. don’t want to work hard to spend it. and 3. want to relax, shop, and spend with people who at least acknowledge my existence.
Barney’s meets requirement #1 (sometimes), but fails miserably at the other two. I have walked around with armfuls of clothing I want to try on to have multiple employees pass me, and even ask other shoppers around me if they need help.
I’ve had to wander the store into other departments with thousands of dollars in clothing to corner someone and ask for a fitting room
I’ve had to just walk into a fitting room because everyone there was so rude, that they walked away from me.
AND…most recently
I walked in with every intention of buying a pair of Balenciaga jeans. All I wanted was to see myself in them in the mirror one more time and then I was going to plunk down some coin. As I bounced a bit towards the counter to just ask for a fitting room, the associate, started to walk towards me, made eye contact, turned to a guy sorting through jeans, asked *HIM* if he wanted help, turned back to me, TURNED HIS BACK and walked away.
SERIOUSLY?
I have them in my hand! I’m walking towards you! SMILING! HAPPILY! I WANT TO BUY THESE! YOU’RE ON COMMISSION!
I was so mad, that I put them back, walked out of the store, and called the men’s co-​op manager to voice my complaint.
Of course, he didn’t return my phone call. why would he? After all, their business model is to ignore all customers.. . it makes them seem more chic.
[update: store manger didn’t call me back either]
I won’t be back.

Shoe section — this is what heaven and garden of Eden are suppose to look like. Im in love.
Stuff is very nice and friendly and helpful. The grand staircase it cute and modern at the same time. I do feel like Cinderella in this store.
Honestly, they have it all, pricey but its real.