Andy’s Cleaners & Laundry

Quite please with the service… timing is in line with most others and the price is very good by comparison. Peter is always very pleasant. The quality of their work is quite good as well. Have been using their services for the last 18 months and will continue. Very happy!!!

I’ve been using andy’s for over a year now and I have no complaints. The owner is always polite and remembers my name. He could probably have a quicker turnaround but waiting an extra day doesn’t bother me.

The exchange that just took place:
«It’s nice outside! Right?»
«Oh yeah! But it’s cold; better bundle up if you go out!»
«Listen!!! In your country you guys are probably having earthquakes and typhoons. If you don’t like the weather here go back to your country!»
To myself: omfg you need these cleaned. Just ignore this harpy.
«Oh btw, I need these by Tuesday afternoon can you do that? (It is early Saturday morning)»
«Are you fcking crazy? No one works tomorrow! Maybe in your country they do that, but not here!!!»
To myself: I’m done with this place. I’d rather buy a new shirt than give this putrid old lady my money.
NEVER COMING BACK! Stick with the one a block up on mass ave!!!

I’ve tried very very hard to like and support this neighborhood shop. The service is consistently gruff and the systems archaic. There is nothing charming about this place. With no notice, I arrived at the shop only to find a sign saying they arE closed for a week! I get it– we all need a vacation. But hire an intern or something and keep the shop open. To close down for an entire week with no advance notice is not cool. Will not be going here anymore.

I have been going there for a few weeks and after the first two visits, Peter remembered my name w/​o prompting. That’s awesome. I’ve been back ten or twelve times and never a problem.
I also want to speak to other reviews: Andy’s service is in keeping up with the times in the South End. I am always polite to the people there and so they are always more than polite in return.

Consistent Excellent Service at a Fair Price.
I moved to the South End a year ago and hence started my quest for a dry cleaner that I can rely on. After several bad experiences at other cleaners, I tried Andy’s Cleaners and have since become a regular. I consistently get excellent service, I never had any of my orders be late and never had any problems communicating with the owner. I recently gave them a suit that had been splattered all over with a thick oil, I had assumed it was ruined but thought I would give it a shot. To my surprise the suit was spotless/​like new when I got it back, and I did not get any of the attitude I am used to at other dry cleaners, just an honest «I will do my best».
The one downside of Andys in my opinion is the hours, they are closed on Sunday and Monday. Given my work schedule I often can’t make it on weekdays. But their hours are clearly posted both on Unilocal and at the store, so I do not see it as grounds for a bad review. You can’t blame a man for wanting to have a work/​life balance!

I no longer can afford the south end but I still return every week to Andy’s Cleaners. My clothes are always on time and look great. I have tried other cleaners because it’s not always easy to travel from Chelsea. But Andy’s does the best job. Customer service is great. It’s always consistent and always a no brainer. If I want my shirts and suits looking sharp I go here.

Read the other reviews and feel much better about the rudeness I encountered — I definitely know not to take it personally since rude service seems to be their M.O.
I dropped a dress off to be dry cleaned and let the owner know I was interested in alterations after it was cleaned. He assured me that they could do that and the tailor just wasn’t in at the moment but was typically in on Saturdays from noon until five. Well, after trying two Saturdays, when the tailor apparently didn’t feel like coming to work, I asked the owner if it was possible to make an appointment with him. I got a shrug, and a «he’s not just coming here to hang out.» I then said it sounds like I would have to get my things tailored elsewhere and he muttered fine and walked away. I had to remind him that I needed my dress.
Too bad for the tailor I had several things I wanted altered, and my husband was also planning on bringing in his suits for alterations.
Great business decision Andy!

All the other reviews are spot on. bad hours. meh service. also doesn’t take AMEX. Usually when I drop something off it takes 1 week minimum to get it back. NO THANKS

Hi, Does anybody has a phone number other than the general or a directly email for the owner of this place? I forgot to pick up my dress and they dont open on Monday. I am screwed! I am flying Monday night and I thought I could pick up the dress on Monday. To my surprise is closed both Sundays and Mondays. HELP!!!
Send me an email:

I take issue with businesses that have policies that aren’t clearly posted and then rigidly enforced.
You don’t want to accept credit cards for purchases under $ 10? I think this is a stupid policy, but whatever. At least post this somewhere in your business. Having to leave to find an ATM for a $ 9.50 charge was a bit ridiculous. It bothers me even more here because that basically means you’re holding my clothes hostage. Not cool.
Also, your hours suck. Being told it’s going to take TWO WEEKS to get a shirt and sportcoat back only after I’ve surrendered them to you is totally unacceptable.
Two stars, only because my clothes came back clean, which apparently is a stretch for this place based on other reviews.
Looks like I’m going back to my old cleaners.

Stay away! They are kind of rude, and today they ruined a blouse I love and have had cleaned several times without any issue. They managed to MELT the beading and SCORCH the silk. No apology, just the lame claim that my four– year– old blouse was mislabeled and can’t be dry cleaned!!! Don’t risk your clothes.

Went here a couple times despite the bad reviews because our bill at Columbus Dry Cleaners was so expensive. Turns out you pay for what you get. I had a shirt come back with a new ink stain on the arm that had not been there when I dropped it off. When I pointed this out upon returning the shirt, I was told «Well clearly we didn’t put it there» and «It probably won’t come out.» He was right, the new ink stain did not come out, and he tried to charge me for the second cleaning (which was only necessary because they screwed it up in the first place). Will NOT be back here. I’d much rather pay more at Columbus and keep my clothes intact.

I brought a knee-​length white down coat to be dry cleaned. I got it back with dark brown stains that were not there when I dropped it off. I asked how this could be the case, the owners said the stains must have been there before, and were not very apologetic or sympathetic. I assured them that that there’s no way I would have allowed the coat to get that dirty before bringing it in, as it now was embarrassing to even wear. After being pressed, he said that sometimes the oils in the down leeches out into the fabric and can create stains. He refused to reimburse me for the $ 20 I spent to have my clothing ruined, did not offer to clean it again, or any other useful advice. At that point I just wanted to know if there was some way to salvage it. I understand that sometimes these things happen, but the poor customer service is really inexcusable.
If you are female and have clothing you care about, I would definitely avoid this place. The owners are bald bearded middle aged bostonian males with american flags everywhere, and didn’t inspire much confidence in their ability to care for my elegant clothes, but the place is around from my apartment so I did not listent to my better judgement. They probably do ok with basic men’s shirts or something.

Rude, dis-​honorable and unresponsible
They destroyed a valuable blouse of my wives, one she has had for five years (and has been cleaned successfully by dozens of cleaners). Not only did not even say they were sorry, but they tried to acuse her of lying about the fact the blouse had ever been cleaned (and claimed it was mis-​labeled).

TERRIBLE!
Andy’s cleaners is terrible. The two brothers are rude and arrogant and their laundering is expensive and low quality. I live so close by it is hard for me not to give them another chance, but after two bad experiences I would never return. They failed to get a mark out of one of my blouses and didn’t say anything about it — just had my pay and handed it back to me. When a similar thing happened at another dry cleaners they asked if they could rerun my pants and didn’t charge me.
Trust me if you live in the south end — take the extra walk up to Columbus Cleaners, they are a better quality dry cleaners and kinder.

The two stars are for the dry cleaning. They do a nice enough job — no better or worse than most other spots around town. And one of the brothers who works the counter is consistently pleasant.
However, on more than one occasion, I’ve gotten attitude from the other guy — and for no real reason. It’s almost like he’s angling for a confrontation. He’ll mutter things under his breath, and he gives off a vibe like he can’t be bothered to help in any way.
In a business where customer service can make all the difference, that kind of passive-​aggressive attitude is inexcusable. I’ll be taking my business elsewhere.

Okay, as far as having your clothes cleaned I need to admit that I prefer to launder my own. I’m a little picky about how things are taken care of and want to make sure that every detail is right. Take all my particulars and add to that the need for things to be low key and relaxing atmosphere… and you have Andy’s Cleaners.
The details are great, the guys are friendly, and it’s right down the block from my condo. Awesome!

I have used this place because it’s convenient due to it’s proximity to my apartment. I do have a few issues with these guys though…
#1 — There is a HUGE sign outside that says «same day, no extra charge». Well, just so y’all know, that aint gonna happpen. I’ve asked for next day service when I’ve dropped things off around 11am and have been told it’s impossible.
#2 — Their hours. The fact that they are closed on Mondays is a real pain.
#3 — They’re pretty pricey. I think they’re on par with Sarni’s or other chain-​type places that offer pick-​up/​delivery services which makes things much more convenient.
They are nice at Andy’s and they do a good job. I just think that with all of the dry cleaners in the ‘hood, they’ve got to step it up a bit.

Think twice before becoming a regular customer of this place.
I almost question the two overly-​glowing reviews of this place. Like most businesses in Boston, Andy, while personally friendly, does not seem to have much respect for it’s customer base, staying closed on Mondays, closing on a dime for other random ‘holidays’, taking days off when neither of the owners (brothers) are in. One would think they would hire some counter help so that customers could do drop-​offs and pick-​ups on Mondays and on days like today, January 2^nd then, thinking of course they would be opened, I needed to drop things off. No such luck. No notice on the door, nothing. They just don’t feel like opening at times so, they don’t.
This is very typical of Boston’s South End where businesses cannot seem to keep up with the population’s customer-​demand or, they just don’t care, knowing you’ll be back because you have little or no choice.
Friendly guys, but undependable service and asking for their advertised «same day service» gets you, at times, a raised eyebrow.