ALEX AND ANI Boston

Came here from Palm Beach to shop for a birthday gift for my girlfriend. The representative who helped us, Pauline, was very helpful and took time to show us just about everything in the store. She was very thorough and was sure to share every detail about the bangles.

The girls who work here were brats. Practically pushed us out the door with three minutes left till closing. If any of my sales people did that they would be fired the next day.

I went to this location to buy something for a very picky, perfectionistic Virgo friend of mine for her baby shower. Many of the items they showed me were flawed in some form. There was a blurry design on their «bangle of the month» as it was not clearly etched like the ones online. They got annoyed when I asked for another one. Something else they tried to sell me looked worn and scratched. Another item did not have the charm loop soldiered, thus it would most likely fall off after wear. I was so disappointed. The sales associates thought it was funny, but I think its funnier how I walked out buying nothing, and how this store lacked «positive energy.» Just lethargic or snide energy. Won’t be back to this location.

While visiting the Newport, Rhode Island location of Alex and Ani, I discovered that all of the Alex and Ani free-​standing stores give a 10% discount to students. A kind and extremely helpful associate at the Newport store confirmed that with a valid student ID, a discount is given.
Unlike the Newport location, this Newbury Street Alex and Ani didn’t have a sign telling customers of this discount and not one sales associate mentioned it. This should be noted and advertised/​made visible to customers, especially in this location because so many colleges are established in the area.
I would have saved a LOT of money the day I came to this Boston location of Alex and Ani if only a sign had noted that students receive a discount or had a sales associate asked if I was a student.

Last night we took some clients to Alex and Ani to show our appreciation for their business. The staff was so helpful and so understanding as to why we were bringing them there and they were really helpful when we arrived. The staff that was working took the time to walk through exactly what each girl was looking for and displayed various options for them. All of the associates were friendly, thoughtful and extremely eager to help.
The store is relatively new on Newbury and looks great. The décor is simple, but elegant and the space actually smells like a spa to make it a more relaxing environment. I’m not really into Alex and Ani, but based on this experience I will definitely be back to purchase gifts in the future.

Alex and Ani was packed today, but I have to say that the staff members were great at taking time to quickly great you and find you the perfect item. This store has a great selection of Alex and Ani jewelry and it is located in a great place. We were excites to pick up a New England Patriots bracelet for my partner today.
The downside to this location is that parking is difficult to come by, but overall not a bad place.

Horrible customer service. I went into this particular Newbury St. store with the intention of looking for the Kasbah earrings I had seen on their online store. It was a weekend and all the sales associates were busy so I could understand why no one offered me any assistance.
When a sales associate became free, I went up to her to ask about the Kasbah earrings. Her attitude was unfriendly and uninterested; she also had no idea what the Kasbah earrings were, even after I described what they looked like. She proceeded to show me their other earrings, none of which was what I was looking for. I said thank you anyway and didn’t even get a «you’re welcome» back. She simply returned to leaning against the wall behind the glass case on the first floor.
I’m pretty shocked that such a popular brand that could afford retail space on Newbury St. has such lazy and unfriendly sales associates. I still haven’t bought anything from Alex & Ani, but judging from others’ reviews, the quality of their goods seem to be only a little better than the quality of their customer service.

I’m not really sure what’s with obsession with these bracelets, but not writing a review on that. Granted I did go in when it was busy, but the service was so-​so. I wasn’t really greeted by any of the sales associates nor did anyone offer to help me. The ones that were just standing around and weren’t helping anyone else just stared at me weirdly, almost condescendingly like I was just another person in there browsing/​window shopping. When I finally did manage to snag someone to help me, the girl just took out the bracelet I was asking for and walked away, didn’t even come back. I had to ask another sales associate to help me because I had several other selections I wanted to look at. It’s surprising that a shop in Newbury St. would treat their customers like this, when even basic retail stores would try to do better than this.

I walk by this place on my way to and from work and customers are constantly packed in here like sardines — curious as to what all the fuss was about, I decided to look into it… and became completely bewildered by how this became an actual thing. I used to buy packs of cheap bracelets exactly like these from Claire’s back in 1999 during the Eastern/​Hindu-​inspired fashion craze. If I found one lying around in my old jewelry box at my parents’ house, I would just roll my eyes and toss it away.
Now such outmoded styles are being sold on the ritzy end of Newbury Street to trendy 20-​somethings in Moncler coats… What is the catch here? Does each pack of bracelets atleast come with a complimentary date with a Boston Bruin? (cuz I’m totally in if they do)

Went in today to grab a Xmas present and everyone working was super friendly and helpful. Thought it would be busier with people buying gifts, but it wasn’t too bad. I was in and out quickly with a nice gift.

Update: well in what I can only guess was a response to this review I received a nice gift promo. The item I used that on came fast as can be. So maybe it was a holiday deal or just a fluke. But can beat that for service. And everyone loves these things!
Semi cool stuff but whatever you do don’t order online. Weeks will go by without a word on status. The won’t respond if you write nor do they answer if you call. They will however send you countless emails to buy more crap they never intend to ship. If my order ever arrives it’ll be the most rewarding return if my life.

I’ve been to Alex and Ani several times. A couple of times came with friends to get bracelets and others to exchange as well as attended a few events.
As mentioned by a few. the bracelets/​charms seems to be the rage of the college crowd. many people wear arms length of them. During events it’s hard to move around.
I understand the concept of these and it seems to be great karma if you would but the cost of it is outrageous! it’s custom jewelry that can be made in huge quantities… why’s it so expensive?! it’s crazy!
I can get a REAL silver bracelet for the same cost or less. So yea… i do own a few… never worn them… and probably won’t either. They may make good gifts for those that enjoy them tho.
Keep your receipts or list your name or the person’s name you’re giving your item to. if it’s damaged within a year, it can be replaced for free. if you bought it anywhere other than an Alex and Ani place, this does not apply to you. So if you’re gonna spend the money anyways, at least get it at the store so you can get some insurance for a year.

These bracelets are all the rage and even though they can be bought at independent retailers, I stopped in to pick up some bracelets as gifts. I, myself, own a few and I wanted to get some for my mother’s upcoming birthday. The bracelets are available in «Russian gold» or «Russian silver» that can be easily cleaned and compliment just about anything.
The store is laid out somewhat weird, but the woman working that day helped me move from each display case even as I picked out bracelets and then changed my mind. Back and forth … back and forth.
For as many times as I changed my mind, her response was consistently «no problem.»
My only complaint is that this place can get mobbed, but it’s worth a visit

One of the staff members was rude, rude, rude. I went with a friend of mine to buy belated holiday gifts for each other. We were very unsure of what we wanted and were window shopping. One of the staff members offered help for us and was very impatient and trying to rush is even though we never asked for help. She was making wise remarks about my friend and just being plain rude.
The store was supposed to be open for another hour or so, meaning we had plenty of time to shop. She wanted the quick sale to get the commission in my opinion.
However, when I did complain to the company they gave me an immediate response and a small discount for their online store. They apologized for the behavior and was going to address it which made it clear that they work hard to please their customers.

I’ve always been a jingly-​jangly bracelet lover. I’m jingling as I’m typing this in fact. Alex and Ani is the idea and company I wish I thought up myself. It’s a clever design spin on charm bracelets of which I’ve always been a big fan.
As everyone probably knows given the popularity of these bracelets seen on everyone from kids to elders, their ever-​expanding collection of bracelets with a variety of charms is practically addicting.
None of this is precious and that’s part of the charm (yes, a pun!).
The basic bracelet design is perfectly simple, attractive, wearable, relatively care-​free and at reasonable prices. Buy what you love, and stack them on.
The bracelets are made out of either «Russian» silver or gold. This particular type of silver is not quite as nice as sterling silver and doesn’t have the same sheen. Don’t use jewelry polish on these bracelets. They are cleaned by just soaking them in warm water with some delicate soap and then drying with a soft jeweler’s cloth.
Then just pile them on according to your fancy.
I find that the bracelets make for great gifts because you can give the recipient a symbol or message that is meaningful to them or to both of you.
One I’ve given is the «Friend» bracelet. There are two of them, each of which is like one half of a puzzle, both fitting together. Perfect for giving one to a friend and one for yourself to symbolize your friendship.
Whatever your interest may be or whatever symbols might help to represent something about you, you’ll likely find a bracelet with the appropriate charm.
Each comes with a card stating the meaning of the particular symbol.
I can barely walk by here without stopping in and once inside, yes, it’s another bracelet or two for me, for a friend or both.
I had my first charm bracelet as a child, now tucked away in a jewelry box. I love looking back to see what charms I selected as meaningful to me back then.
And I have a more precious adult charm bracelet with some really pretty charms, but it’s the Alex and Ani bracelets that are my go-​to jinglies most days. Love!

Just browsing around after eating lunch and wondered in to Alex and Ani and instantly fell in love with these adorable Bracelets !
I choose a love bracelet !!!
I also was told that their not only green but MADE IN USA that’s huge ‚
You can mix and match and makes a perfect gift!
I had a great experience in this store customer service was great
I know what I will be giving out for Christmas !! The prices are great ‚
Can’t wait to buy more !!

HORRIBLE customer service! Do NOT order anything online from this company. It will NEVER come and it takes them one month to ship orders. If you try to call and check on your order be prepared to hear busy signals and have to call back at least 50 times before you get through to a human. I haven’t heard so many busy signals since calling my grade school friends in the late 90s.
My story — ordered $ 320 of bracelets for Christmas gifts on Dec 2^nd. Called on dec 14^th when they hadn’t shipped. Was told it was normal for it to take 14 business days for orders to ship. Called the next week and was told they were out of some of the bracelets I ordered so the order had never shipped. Picked out replacement bracelets and was told the order shipped but was impossible to track. Was told it would arrive before Christmas. It is now Dec. 27^th and the bracelets have STILL not arrived!!! How come the orders from Zappos made on Dec. 21^st can make it before Christmas, but Alex and Ani camt figure out how to ship an order in a MONTH! Thanks for ruining Christmas for me Alex and Ani.

I love it here! I stumbled upon this company about 2 years ago and I have loved it ever since. The bracelets wear well. I did have one bracelet that had a feather wrapped about it become slightly detached, but I was able to take it to a jeweler’s to get fixed for cheap. The only reason I deduct a star is because they weren’t able to fix it at the store.
Nonetheless, generally the customer service is great! I had bought the bracelet with the oyster and pearl and the pearl had come loose. I brought the bracelet to the store, and they were able to look up my receipt (because it had been a few months since I bought it so I didn’t have it anymore) and they gave me a brand new one right there! Great! The girls at the counter are also very helpful. This was a great discovery for me! I love that the products are creative, unique, green, and made in the USA!

Cute concept store for the College Crowd…
They let customers design custom charm bracelets.
I love customized items, and they offer a lot of charms.
NOTE: Their Newbury street location dictates high prices.
I attended a VIP EVENT on ⁷⁄₂₄ which featured
free UBER transportation, drinks and cookies.
It was well publicized, and too well attended, for the small space,
and girls were locked into position on the wall of the narrow aisle,
making socializing with other attendees nearly impossible.
Next time, I’d move the clothing racks downstairs for shopping,
and leave the street level & first floor open for socializing guests.

For this specific location of Alex & Ani:
— A little narrow for my liking, which makes it cramped to shop with more than 2 or 3 others in the store at the same time
— Relatively good consistent service; the girls seem to handle the crowds well
— Check out was a breeze and the girl running that portion of the experience gave the best service of the day.
For Alex & Ani as a company:
— Well-​priced jewelry, bangles starting at $ 24 in both «russian silver» and «gold»
— Jewelry wears well — I have had one of mine on every day all day (minus showers/​water in general) for about six months now and it looks as new as ever
— Love the ties between the jewelry, designs, and meanings of the designs. Makes you feel like your jewelry choices mean more than aesthetics, which I like.