Alaska Airlines

I have had 3 cross country flights in the last couple weeks. 2 of them were in economy and one was in 1^st. I was extremely pleased during all 3 in-​flight experiences. I have been gold or platinum with Delta for the last 7 years, and I think Alaska outshines them – I wish Alaska directly served my market. In Economy on a cross county they offer THREE beverage services plus a water service. That is excellent for a 5ish hour flight. Snacks are very light in economy and you do need to pay for movies if you stream them on your own device, but service was excellent. The food in first was tasty and hot. Drinks were plentiful, cashew and almond warm nut service plus a snack basket. If I could, I would fly them all the time. With that said, I will say that the Boston terminal is hideous, at best. Cramped, old, minimal eating options and no TSA Pre-​check at security. However, on board you get that awesome Alaska service. For my recent 3 flights, I rate them 5 stars without reservation.

To avoid any confusion, this review is for the Alaska Terminal crew and the C gate at Logan in Boston. Both were horrible! The crew lacked any sense of friendliness or concern. They were far too concerned with each other or their phones not to mention, they were all over the 50lb bag limit. I saw several people pulling stuff out of their suitcases for a pound or 2.
The terminal, as others have mentioned, has no bar, no hot food, and only a limited snack/​bagel cart. As good as Alaska is on the west coast is as bad as they are in Boston. Maybe acquiring Virgin will give them another gate option.

Not understanding the haterade; must have sipped from another cooler.
Connection through Sea-​Tac en route to PDX and a non-​stop back. All flights were pushed off the gate with minutes of scheduled departure (a fact Alaska takes great pride in, announcing on every flight their boastful position as the on-​time leader in domestic airlines), and a tailwind brought us back to BOS 30 min ahead of schedule.
Free snacks and soft drinks serviced by cordial staff that only noticeably avoided trash runs to an unnerving degree. I feel weird pushing the button to take my torn apart Hawaiian strata container, but a man’s gotta make room for the laptop, squids! DON’T MAKE HIM BEG!
Speaking of laptop, Gogo wifi on all flights, and there’s a seat back power supply (both USB and 110 outlet) to keep them devices up and running. In other notable advancements in seat back mechanics, the literature net is high on the seat, meaning the pouch below can hold phones, Kindles and the like with fear of middling with recycled magazines and sneezed-​in airsickness bags. Thanks Alaska!
Address the lack of in-​set screens, you can download a free media player to most smart devices and stream their in-​flight entertainment for free ninety-​nine. Movies and premium content, you pay to rent, or get a device from them for $ 10 a flight.
It all makes sense, and while the planes themselves feel dated, the faux leather seats are comfy and the legroom (while tighter than JetBlue) is adequate enough. I definitely enjoyed the flight, and would absolutely flight Alaska again.

Alaska airline gate at Logan is terrible. One slow line for security for everyone including precheck. 1 small vendor inside security so no food. Leave a lot of time and then fly another airline next time.

I agree with a previous reviewer. The only reason I took Alaska was because it is the only direct flight from Boston to Portland. A 6 hour, $ 600 flight getting nothing but a bag of nuts. Having to pay for the shrink wrapped meal and an additional charge for entertainment as my laptop didn’t have the updated version of Adobe reader for the planes movie streaming. I asked for a cup of coffee and felt like a beggar requesting sugar and cream, as the flight attendant didn’t ask or offer either. All in all it was disappointing and I will never fly Alaska again. Love goes to Jet Blue and Delta, the only airlines with great food, free entertainment and Delta with its humorous safety video. I feel I get my monies worth.

Neither the best nor the worst; simply an airline. By definition they are exist to transport you for the lowest price by the least comfortable means possible. I have to say however that all the airlines including Alaska are moving to greater lengths to increase your discomfort. Recently they have installed seats that I am sure were originally designed to extract information from the terrorist at Gitmo but rejected as too cruel and inhuman. The alternative use of course for devices of torture is to use them in the airline business for «you to sit back and enjoy the flight» comfort of their passengers.

Definitely a fan. Had my first roundtrip experience with Alaska Air this past month flying BOS-​SAN. I had purchased my ticket about 7 weeks prior to my trip, which to me is pretty last minute. I was still able to snag a non stop flight for under $ 450. I was apprehensive booking with them but ended up going with it since all the other reasonable carriers were way out of my budget.
Ended up being pleasantly surprised with the aircraft. Seats are comfortable and every single one has its own power source so there’s no need to worry about your iPhone dying over a 7 hour flight. While you didn’t have a TV in front of you, the flight attendants were providing big boxy iPad type things that did the same thing. Also, unlike most JetBlue aircrafts, all of Alaska Air planes are equipped with wifi via GoGoInAirOnline. #winning

I always fly on Alaska into Logan when I come to New England. They have great staff and convenient flights. Some times I end up paying a little more or having to drive a couple of hours further but the flights are so much less hassle I am more than happy to do it.

These are the most brutal outdated planes I have ever been in. 6 and a half hour flight to San Diego with no tv, no internet, no meal (unless you want to pay an obscene amount for air vac’d garbage), nothing! Even the cheapest airlines (which this is not a cheap airline) have at least updated their old planes if not rolled out new fleets but not Alaska. I feel like I just took a step
Back into the 90s and I’m worried this plane will fall apart. Never flying this airline again that’s for sure!

Decent in-​flight service but horrible planning between flight crew and airport gate we were landing at. 45 minute wait because no gates were available. I’m sure there was a valid reason, but where they lack is not having a simple contingency plan.
I think this is the fisher price of airlines. I’ll stick to the more popular Delta, SW, and American from here on out.

I’ve never had such an awful, prolonged experience with an airline.
A few weeks ago, I flew to Los Angeles, with an overnight layover in Seattle. My flight out of Seattle was at the crack of dawn, and I couldn’t wait to get back to my slumber on the plane. It wasn’t meant to be – my flight was four and a half hours delayed. I get it, this could happen on any airline. However, any other airline probably would’ve hooked us up with something complementary, like headphones, a drink, or even one of their grossly overpriced meals. NOTHING. Just kept us waiting and treated us like garbage.
Fast forward to a week later. I receive a form letter apologizing for the troubles and offering me a $ 125 discount code to use any time this year. Granted, that’s barely ¼ of the price I paid on the original ticket, but I’ll take it.
Today I went on the site to book a flight to LA for Thanksgiving. Found a reasonably priced nonstop flight and had my discount code at the ready. I realized I had not entered my code at the right point in the process. Went back to the beginning, entered my code, and to my surprise, was NOT taken back to the nice nonstop flights I was looking at. No, the only options I was offered once I had entered my alleged discount code were 1 and 2 stop flights that started at $ 150 MORE than the initial flight I’d found. Tell me, what part of that is a discount?
I’ll never fly Alaska again. I’m livid about this one.

Horribly run. Continually lied about plane delays causing me to miss my connecting. Put me up in a horrible sea tac hotel without my luggage and were not helpful. Will never fly Alaska again

Alaska Airlines is a well run, convenient and consistent airline that currently offers daily departures from Logan to Portland, San Diego and Seattle. I have been flying Alaska for many years thanks to their partnerships with American Airlines and Delta (the airline I fly more frequently) and have found their service to be consistent and friendly. Elite members from American and Delta enjoy reciprocal lounge access, priority boarding and waived check baggage fees when traveling on Alaska. Overall Alaska provides a consistent and reliable product with friendly service, great Mileageplan frequent flyer program and transparent fees.